Reviews indicate that Toolden's strengths are fast fulfilment, competitive prices and generally helpful customer support. Multiple customers report easy ordering and a broad product selection, with many noting repeat purchases or recommendations. Reported issues are mostly logistical — slow dispatch or carrier failures — and a small number of manufacturer faults that required returns. Consumers checking reviews should confirm delivery options and the returns policy before purchase, and consider contacting support if sizing or part references are unclear.
Examples from available reviews (Feb 2023 – Feb 2026).
Smooth, convenient shopping with quality products, helpful communication, and fast shipping.
“the shopping process was smooth, convenient and hassle-free.”
Reviewer blames DPD courier for delivery delays and ignoring instructions.
“it took 9 days”
Reviewer praises Natalie's helpful service despite manufacturer product leaks.
“VERY GOOD SERVICE FROM NATALIE”
Reviewer praises tool quality, competitive price, quick delivery and communication.
“Quality tools on offer at a very competitive price, the delivery was super quick, communication was great every step of process. Awesome experience.”
Reviews frequently note fast delivery and responsive order handling; a few mentions report slow dispatch or third‑party carrier delays affecting delivery.
Many reviewers cite competitive pricing and good value, regularly referencing lower prices or deals compared with alternatives.
Several customers praise the website as easy to navigate and ordering as straightforward, but the sample size on this topic is small.
Most product reports describe items arriving in good condition and working as expected; a small number report manufacturer faults requiring returns.
Customers frequently describe helpful, professional support and clear updates; one complaint concerns a delivery carrier not following customer instructions.
A majority of reviewers summarise their experience positively, recommending Toolden and noting repeat purchases; isolated logistical issues appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer finds Toolden brilliant with great quality and fair pricing.
“Great quality products at a fair price.”
Reviewer received great value and quick delivery.
“Great value ! Delivery arrived quickly”
Buyer expresses happiness and intent to buy again.
“i am.very happy with the iitems i bought off you.i wil be buying again from you.very very Thanks again Alexander morning buyer”
Reviewer praises great price and speedy delivery.
“Great price speedy delivery many thanks”
Reviewer praises company and buys partners' tools for quality and price.
“Love company buy all my partners tools on hear great quality and for the Makita tool great price”
Reviewer praises product, price and delivery.
“Brilliant product and price great delivery”
Reviewer highlights the speed of delivery.
“Speed of delivery”
Reviewer praises excellent service and prompt delivery.
“Excellent service.. Prompt delivery Many thanks.”
Item delayed and returned by courier; reviewer reports no communication.
“no communication very disappointed with clear lack of customer service.”
Reviewer praises great service and brilliant prices.
“Great service and brilliant prices”
Reviewer reports fast delivery and easy payment for good tools.
“Fast delivery, good tools easily with payments”
Reviewer received fast delivery and great quality products.
“Fast delivery great quality products.”
Reviewer says item not received and tracking no longer works.
“I have not received my item.”
Reviewer got fast delivery and good price, would recommend.
“Fast delivery good price would recommend”
Reviewer praises easy website, prompt delivery and good packaging.
“Great price, easy website to use. Tools were delivered promptly, and very well packed. We will be buy more in the close future.”
Item matched expectations, was half the price and arrived on time.
“half the price from other stores”
Reviewer reports everything was good and delivery was fast.
“all good and fast deivery”
Reviewer reports fast delivery at a great price.
“Fast delivery at a great price”
Reviewer praises excellent service, efficient delivery and great communication.
“Excellent service fast and efficient delivery service and great communication highly recommended”
Reviewer commends great communication and fast delivery.
“Great comunacation and fast delivery.”
Reviewer received a jigsaw possibly returned and reports no customer service response.
“No customer services, second hand tools?”
Reviewer praises Thomas' team for professional, supportive service throughout.
“A huge shoutout to Thomas and their team for their outstanding support!”
Reviewer praises Thomas' team for professional, supportive service throughout.
“A huge shoutout to Thomas and their team for their outstanding support!”
Reviewer says their professionalism and dependability are comparable.
“Their professionalism and dependability are comparable.”
Reviewer praises knowledgeable, responsive team focused on client outcomes.
“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”
Reviewer praises knowledgeable, responsive team focused on client outcomes.
“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”
Reviewer reports great service and positive experience.
“great service”
Reviewer praises Natalie's helpful service despite manufacturer product leaks.
“VERY GOOD SERVICE FROM NATALIE”
Reviewer received great price and speedy delivery.
“Great price and speedy delivery”
Reviewer praises helpful service and reasonable-priced outstanding products.
“Top service, extremely helpful and outstanding products at a reasonable price.”
Reviewer reports fast delivery and good product quality.
“Fast delivered and good quality”
Reviewer blames DPD courier for delivery delays and ignoring instructions.
“it took 9 days”
Reviewer had an easy ordering experience and quick delivery.
“Great experience ..easy to order and quick delivery”
Toolden resolved a wrong-item issue and sorted delivery promptly.
“Toolden must be commended on the way it was delt with after DPD delivered the item when I was not there!”
Reviewer reports slow dispatch of their purchase.
“The purchase dispatch was slow.”
Reviewer describes company as good to do business with.
“Good company to do business with”
Reviewer praises tool quality, competitive price, quick delivery and communication.
“Quality tools on offer at a very competitive price, the delivery was super quick, communication was great every step of process. Awesome experience.”
Reviewer finds company good and website comprehensive.
“This is a really good company and the website has pretty much everything you’d want”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toolden is an online retailer focused on tools, accessories and spare parts for tradespeople and DIY customers. Its primary presence is a commercial website that lists products, processes orders and provides customer support and delivery options for UK buyers.