Reviews Analysed
21
We Collect & Analyse Reviews
Toolden
Experiences & Reviews
Toolden is an online retailer focused on tools, accessories and spare parts for tradespeople and DIY customers. Its primary presence is a commercial website that lists products, processes orders and provides customer support and delivery options for UK buyers.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviews frequently note fast delivery and responsive order handling; a few mentions report slow dispatch or third‑party carrier delays affecting delivery.
Share
Strong
32%
💰
Value for money
Many reviewers cite competitive pricing and good value, regularly referencing lower prices or deals compared with alternatives.
Share
Strong
18%
⚡
User experience
Several customers praise the website as easy to navigate and ordering as straightforward, but the sample size on this topic is small.
Share
Mixed
7%
🔧
Product quality
Most product reports describe items arriving in good condition and working as expected; a small number report manufacturer faults requiring returns.
Share
Strong
11%
📞
Communication
Customers frequently describe helpful, professional support and clear updates; one complaint concerns a delivery carrier not following customer instructions.
Share
Strong
11%
⭐
Overall experience
A majority of reviewers summarise their experience positively, recommending Toolden and noting repeat purchases; isolated logistical issues appear.
Share
Strong
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Impressed with Shopping Experience at Toolden
"I recently purchased some power tools and accessories from Toolden, and I must say that my experience was impressive. From start to finish, the shopping process was smooth, convenient and hassle-free. One of the things I loved about Toolden is their website's user-friendly interface. It was easy to navigate through different categories of products available on their site without any issues. Also, they have a wide range of quality products for an affordable price which suited me within my budget. The team at Toolden were very professional in answering all my queries regarding the delivery status which gave me peace of mind while waiting for my package. Plus, they offer fast shipping services across Europe. When it comes down to product quality, everything arrived in excellent condition with no damages or defects noted upon arrival. Overall, I am impressed by Toolden's commitment towards providing high-quality products combined with exceptional customer service levels - making them one of UK's best power tool suppliers!"
Kreiger
Collected.reviews
Feb 25, 2023
Featured for: Detailed positive multi-theme review
Hi I have not had a problem with the…
"Hi I have not had a problem with the company toolden but the delivery company dpd they are so bad and not good I am not always at home because I trave..."
Marc Anderson
Trustpilot
Sep 30, 2025
Featured for: Delivery complaint about DPD carrier
VERY GOOD SERVICE FROM NATALIE
"VERY GOOD SERVICE FROM NATALIE MOST HELPFUL PRODUCTS RETURNED TW..."
Mr Lindsay Burns
Trustpilot
Sep 30, 2025
Featured for: Service praised despite product faults
Quality tools on offer at a very…
"Quality tools on offer at a very competitive price, the delivery was super..."
Petros Chackarou
Trustpilot
Sep 30, 2025
Featured for: Mentions quality, price, delivery, communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
p
peter hughes
trustpilot.com
Sep 30, 2025
great service
...
M
Mr Lindsay Burns
trustpilot.com
Sep 30, 2025
VERY GOOD SERVICE FROM NATALIE
VERY GOOD SERVICE FROM NATALIE MOST HELPFUL PRODUCTS RETURNED TW...
R
Reece
trustpilot.com
Sep 30, 2025
Excellent Service
Great price and...
C
Chalmers
trustpilot.com
Sep 30, 2025
Top service
Top service, extremely helpful and outstanding products at a reasonable price. Wou...
V
Vladimir Vlasitchi
trustpilot.com
Sep 30, 2025
Fast delivered and good quality
Fast delivered...
M
Marc Anderson
trustpilot.com
Sep 30, 2025
Hi I have not had a problem with the…
Hi I have not had a problem with the company toolden but the delivery company dpd they are so bad and not good I am not always at home because I trave...
M
Mr Julia Evans
trustpilot.com
Sep 30, 2025
Great experience ..easy to order and…
Great experience ..easy t...
M
Mark
trustpilot.com
Sep 30, 2025
Thanks Toolden !
Placed an order for a Bosch guide fence, due to Bosch and a misunderstanding on the length because of the items code I ordered the wrong item! On real...
D
DL
trustpilot.com
Sep 30, 2025
The purchase dispatch was slow.
The purchase di...
G
Graham Williams
trustpilot.com
Sep 30, 2025
Good company to do business with
Good company to...
P
Petros Chackarou
trustpilot.com
Sep 30, 2025
Quality tools on offer at a very…
Quality tools on offer at a very competitive price, the delivery was super...
.
..
trustpilot.com
Sep 30, 2025
This is a really good company and the…
This is a really good company and the web...
C
Callum Paxton
trustpilot.com
Sep 30, 2025
Was really quick to arrive
...
R
Roy B Catling
trustpilot.com
Sep 30, 2025
Prompt delivery at a very competive price
Placed my order and received within 24hrs . A lo...
M
Mark
trustpilot.com
Sep 30, 2025
Great prices great service just whats…
Great prices great service just whats needed when busy working an...
N
Nick Payne
trustpilot.com
Sep 30, 2025
Fast delivery
...
A
Andrew hirst
trustpilot.com
Sep 30, 2025
Quality service and great prices
Toolden seam to have some great prices. For me that are easy to deal with. The...
S
Simon ward
trustpilot.com
Sep 30, 2025
Good price and swift delivery
...
J
Joseph Thomas
trustpilot.com
Sep 30, 2025
Nice and cheap and top quality
Nice and cheap...
P
Paul Medlock
trustpilot.com
Sep 30, 2025
Fast delivery and good prices
Fast delivery and g...
Conclusion
Reviews indicate that Toolden's strengths are fast fulfilment, competitive prices and generally helpful customer support. Multiple customers report easy ordering and a broad product selection, with many noting repeat purchases or recommendations. Reported issues are mostly logistical — slow dispatch or carrier failures — and a small number of manufacturer faults that required returns. Consumers checking reviews should confirm delivery options and the returns policy before purchase, and consider contacting support if sizing or part references are unclear.