Many customers praise Toolden for sharp prices, quick dispatch, and products arriving in good condition. A recurring group of complaints describes late or missing deliveries, incorrect items, and refund requests that remain unresolved. Many reviewers mention fast replies, while others say communication disappears in problem cases. Ratings cluster at the extremes, with many five-star endorsements and several one-star warnings.
Examples from available reviews (Feb 2023 – Mar 2026).
Reviewer finds Toolden brilliant with great quality and fair pricing.
“Great quality products at a fair price.”
Ordered received within 24 hours, much quicker than quoted.
“Placed my order and received within 24hrs . A lot quicker than quoted . All at a very good price”
Order was late, wrong and damaged; refund still unpaid after month.
“Still waiting for the refund”
Reviewer received a jigsaw possibly returned and reports no customer service response.
“No customer services, second hand tools?”
Fast dispatch and quick delivery come up most often in positive reviews. Several negative reviews point to courier delays, wrong items delivered, and slow or unsuccessful resolution.
Many positive reviews mention competitive prices and good value. A smaller group says prices are too high and criticises the service that comes with it.
Customers often describe an easy checkout, simple payments, and careful packaging. A minority mention missing order confirmations and tracking links that are broken or don’t work.
Most product-focused reviews say the tools are good quality and do the job. A few mention faults, repairs that didn’t happen, and worries about receiving second-hand items.
Many reviewers highlight clear, timely messages from staff. Others report no replies, no customer service, and refund requests being ignored.
Reviews split sharply between very happy buyers and customers who ran into serious fulfilment or after-sales problems. The biggest gaps centre on delivery accuracy and how refunds are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer finds Toolden brilliant with great quality and fair pricing.
“Great quality products at a fair price.”
Reviewer received great value and quick delivery.
“Great value ! Delivery arrived quickly”
Buyer expresses happiness and intent to buy again.
“i am.very happy with the iitems i bought off you.i wil be buying again from you.very very Thanks again Alexander morning buyer”
Reviewer praises great price and speedy delivery.
“Great price speedy delivery many thanks”
Reviewer praises company and buys partners' tools for quality and price.
“Love company buy all my partners tools on hear great quality and for the Makita tool great price”
Reviewer praises product, price and delivery.
“Brilliant product and price great delivery”
Reviewer highlights the speed of delivery.
“Speed of delivery”
Reviewer praises excellent service and prompt delivery.
“Excellent service.. Prompt delivery Many thanks.”
Item delayed and returned by courier; reviewer reports no communication.
“no communication very disappointed with clear lack of customer service.”
Reviewer praises great service and brilliant prices.
“Great service and brilliant prices”
Reviewer reports fast delivery and easy payment for good tools.
“Fast delivery, good tools easily with payments”
Reviewer received fast delivery and great quality products.
“Fast delivery great quality products.”
Reviewer says item not received and tracking no longer works.
“I have not received my item.”
Reviewer got fast delivery and good price, would recommend.
“Fast delivery good price would recommend”
Reviewer praises easy website, prompt delivery and good packaging.
“Great price, easy website to use. Tools were delivered promptly, and very well packed. We will be buy more in the close future.”
Item matched expectations, was half the price and arrived on time.
“half the price from other stores”
Reviewer reports everything was good and delivery was fast.
“all good and fast deivery”
Reviewer reports fast delivery at a great price.
“Fast delivery at a great price”
Reviewer praises excellent service, efficient delivery and great communication.
“Excellent service fast and efficient delivery service and great communication highly recommended”
Reviewer commends great communication and fast delivery.
“Great comunacation and fast delivery.”
Reviewer received a jigsaw possibly returned and reports no customer service response.
“No customer services, second hand tools?”
Reviewer praises Thomas' team for professional, supportive service throughout.
“A huge shoutout to Thomas and their team for their outstanding support!”
Reviewer praises Thomas' team for professional, supportive service throughout.
“A huge shoutout to Thomas and their team for their outstanding support!”
Reviewer says their professionalism and dependability are comparable.
“Their professionalism and dependability are comparable.”
Reviewer praises knowledgeable, responsive team focused on client outcomes.
“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”
Reviewer praises knowledgeable, responsive team focused on client outcomes.
“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”
Reviewer reports great service and positive experience.
“great service”
Reviewer praises Natalie's helpful service despite manufacturer product leaks.
“VERY GOOD SERVICE FROM NATALIE”
Reviewer received great price and speedy delivery.
“Great price and speedy delivery”
Reviewer praises helpful service and reasonable-priced outstanding products.
“Top service, extremely helpful and outstanding products at a reasonable price.”
Reviewer reports fast delivery and good product quality.
“Fast delivered and good quality”
Reviewer blames DPD courier for delivery delays and ignoring instructions.
“it took 9 days”
Reviewer had an easy ordering experience and quick delivery.
“Great experience ..easy to order and quick delivery”
Toolden resolved a wrong-item issue and sorted delivery promptly.
“Toolden must be commended on the way it was delt with after DPD delivered the item when I was not there!”
Reviewer reports slow dispatch of their purchase.
“The purchase dispatch was slow.”
Reviewer describes company as good to do business with.
“Good company to do business with”
Reviewer praises tool quality, competitive price, quick delivery and communication.
“Quality tools on offer at a very competitive price, the delivery was super quick, communication was great every step of process. Awesome experience.”
Reviewer finds company good and website comprehensive.
“This is a really good company and the website has pretty much everything you’d want”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toolden is an online seller of tools, equipment, and accessories. The site lists power tools, hand tools, outdoor equipment, spare parts, and consumables. Product pages show specifications and images so buyers can compare items. The webshop takes common online payment methods and ships orders by courier. The company website posts contact details, plus returns and warranty information.