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We Collect & Analyse Reviews

Tokyo Laundry
Experiences & Reviews

Tokyo Laundry is a clothing brand selling casual apparel for men and women, primarily via its own online shop and third‑party retailers. Shoppers researching reviews typically look for information on sizing, delivery, product durability and value for money.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 13d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Delivery and customer service are frequently praised for prompt, helpful responses and on‑time or next‑day delivery in several reviews.

Share
17%
Strong
💰

Value for money

Many reviewers cite good value, sale prices and affordable multi‑packs; several call items a reasonable or excellent buy.

Share
13%
Strong
⚡

User experience

Ordering online is often described as easy and straightforward; a few customers encountered out‑of‑stock sizes that added return or delivery costs.

Share
8%
Strong
🔧

Product quality

Fit and materials are commonly praised, but there are multiple reports of defects: poor stitching, peeling logos, stains and failing elastics.

Share
32%
Mixed
📞

Communication

Some customers report clear order updates and confirmations, while one or two reviewers complain of unwanted repeated marketing emails.

Share
6%
Mixed
⭐

Overall experience

Many customers report repeat purchases and satisfaction, yet a minority report durability, sizing or stock problems that harmed their experience.

Share
25%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Kevin Hewson
trustpilot.com Sep 30, 2025

Happy with service provided

...

J
Janet Kewley-Adam
trustpilot.com Sep 30, 2025

I love the quality of clothes from…TOKYO LAUNDRY EXCELLENT

I love the quality of clothes from TOKYO LAUNDRY. The clothing cardigans, polo shirts indeed all the...

M
Mike D
trustpilot.com Sep 30, 2025

Good quality T-shirts at great price

Good quality T-shirts at great price. Multi-pa...

s
sean green
trustpilot.com Sep 30, 2025

Very nice underwear

Very nice underwe...

R
RDB
trustpilot.com Sep 30, 2025

Bought a jacket as a gift for my…

Bought a jacket as a gift for my brother. The colour is nice but overall finishi...

M
Mr mike farricker
trustpilot.com Sep 30, 2025

LeShark.no seection im XL

I bought Le Shark polo shirts many years ago and from memory they were good.When I observed that T/L stocked them with a good selection of colours etc...

L
LEWIS B
trustpilot.com Sep 30, 2025

Logo peeling away

Grey t shirt that a bought has already started to peel. After only 1 wash some of the lettering a ‘T’ has st...

S
S D
trustpilot.com Sep 30, 2025

Absolutely spot on

Absolutely spot on. Brought six,...

D
Danny
trustpilot.com Sep 30, 2025

Not to bad

Out of five t-shirts purchased, two had marks and on...

E
Edo Velthuis
trustpilot.com Sep 30, 2025

Best fitting pants

Best fitting pants, delivered next day. What m...

M
Mr Clive Johnson
trustpilot.com Sep 30, 2025

Easy to order online

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL...

W
Wysedog
trustpilot.com Sep 30, 2025

Straightforward Purchase No Hassle

Trusted seller, items received correctly and wi...

M
Mr Vaughan
trustpilot.com Sep 30, 2025

Always a good product at a reasonable…

Always a good product...

S
Sue Cullen
trustpilot.com Sep 30, 2025

Good quality, fit and price

Admired a jacket my sister was wearing and discovered the make. Ordered 2 colours via your site. Ea...

J
Jls1080
trustpilot.com Sep 30, 2025

Tokyo laundry

Order and delivery was fine, the items I ordered pic...

E
Elena
trustpilot.com Sep 30, 2025

Very pleased with Tokyo Laundry.

Bought a nice cotton and linen shirt for the hot weather in TKMaxx. I checked the label, Tokyo Laundry, found their own website and bou...

C
Christopher Robinson
trustpilot.com Sep 30, 2025

Excellent service

...

M
Mr Phil M
trustpilot.com Sep 30, 2025

Sick of being spammed with follow up emails

Repeated emails that I didn't...

F
Frank Hogg
trustpilot.com Sep 30, 2025

Great quality

Great quality. Quick...

S
Sezgin
trustpilot.com Sep 30, 2025

Their products are absolute garbage

Their products are absolute garbage. I bought two pairs of boxers, and the elastic came loose within a week. Then I vowed never to buy anything from t...

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Conclusion

Reviews indicate Tokyo Laundry frequently delivers on fit, price and fast delivery, with several customers making repeat purchases. Product feedback is mixed: many praise fabric and fit, while others report issues such as poor stitching, peeling logos, stains or elastic failure. Some shoppers experienced out‑of‑stock sizes that led to extra return or delivery costs. Communication is generally good for order updates, but at least one reviewer reported unwanted follow‑up emails. Prospective buyers may benefit from checking size guidance, reading product care notes, and reviewing return and email preferences before purchasing.