Many customers praise quick dispatch, clear order updates, and good value on shirts, jumpers, and underwear. Positive reviews often mention a comfortable fit and dependable materials. Some report shrinkage, weak stitching, or items arriving stained. A small number say parcels went to the wrong place or that returns were handled slowly.
Examples from available reviews (Nov 2017 – Mar 2026).
Excellent service with fast delivery; reviewer pleased and recommends.
“Excellent service, fast delivery, well pleased with everything , would definitely recommend .”
Consistent quality; Tokyo Laundry never lets reviewer down.
“Tokyo laundry never let me down with quality of the their clothing.”
T-shirts shrank by 1–2 inches after one 40°C wash and drying.
“T-shirts shrunk 1-2 inches in length after 1 wash at 40 degrees, hung dried.”
Parcel was misdelivered and the company refused responsibility or refund.
“Delivered my parcel to the wrong address.”
Most service feedback points to fast dispatch and next-day delivery. A smaller group mentions delivery mistakes, damaged items, and returns that feel slow or complicated. These issues show up less often but can shape overall satisfaction.
Many reviewers call the pricing good value, especially on multi-packs and everyday basics. Value-for-money praise appears regularly across product types. Price complaints are rare.
Several customers like the straightforward ordering, clear confirmations, and quick fulfilment. Others run into stock gaps and sizing issues, including items arriving smaller than expected. The positive and negative experiences appear at different rates.
A leading theme is approval of the fabric feel, fit, and durability of tees, jumpers, and underwear. Repeat complaints include shrinkage after the first wash, logos that peel, loose stitching, and occasional staining. These issues come up often enough to form a clear negative cluster.
Many customers mention useful order confirmations and tracking updates. Another set criticises unwanted follow-up emails, product images that don’t match what arrives, and weak phone or email support. These negatives appear less often but can strongly affect the experience.
Reviews split between many high ratings and a smaller number of sharp low-rated complaints. Positive comments focus on speed, fit, and value. Negative comments focus on garment problems, plus a few service or communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
Consistent quality; Tokyo Laundry never lets reviewer down.
“Tokyo laundry never let me down with quality of the their clothing.”
Fast delivery with frequent updates; jacket fits perfectly and is comfortable.
“Delivery was faster than expected, with updates all the time.”
Size guidelines and design changed; item number described differently, causing disappointment.
“When I checked the item number of an older pair of boxers I purchased from you the item was described as a puffa jacket.”
Pyjamas comfortable, good fit, look good, good value with quick delivery.
“The PJs are comfortable, a great fit, and look good, plus good value.”
Disappointed by sizing; ordered XL was smaller than expected and no 2XL available.
“Very disapointed with size and the fact that there is no 2xXL.”
Excellent service with fast delivery; reviewer pleased and recommends.
“Excellent service, fast delivery, well pleased with everything , would definitely recommend .”
Jumpers received were the wrong sizes; expected XL but received M and L.
“The jumpers I bought were meant to be XL but I suspect one was M and the other L”
Very happy; purchase offered great price and good quality.
“So great price and quality!”
Great experience with good quality clothing.
“Great experience, good quality clothing”
Tracksuit shrank significantly after the first wash.
“I bought a tracksuit and it shrank in the first wash”
Item arrived damaged and returns process was slow and complicated.
“Arrived damaged, followed the online instructions and sent an email with photo, all details.”
Delivered very quickly next day; excellent service and good fit.
“Delivered very quickly next day) excellent service”
Brilliant service and great product.
“Brilliant service great product”
Excellent service with quick dispatch; pleased and would use again.
“Excellent service and quick dispatch.”
Good choice of quality clothing at reasonable prices with quick ordering.
“Great choice of quality clothing sold at reasonable prices.”
Soft, warm jumper arrived quickly; good quality and well priced.
“Good quality and well priced, so very pleased with the purchase.”
Christmas jumper fits perfectly and reviewer is very pleased.
“Christmas jumper is just the job”
Bought a jumper; good quality and fast delivery.
“Bought a jumper - good quality, fast delivery”
Clothing reliable and durable through many washes; will purchase again.
“Always been reliable, good clothing.”
Quick and easy to find items; good quality with fast delivery.
“Quick and easy to find what I wanted and good quality items with fast delivery”
Happy with the service provided.
“Happy with service”
Praises clothing quality, especially the boxers bought for husband.
“I love the quality of clothes from TOKYO LAUNDRY.”
Good quality T-shirts offered at a great price with practical multi-packs.
“Good quality T-shirts at great price.”
Very pleased with the underwear; great quality.
“Very nice underwear, great quality.”
Jacket's colour was nice but finishing and stitching were poor.
“Especially the stitching is poor quality with thread hanging out.”
Wanted Le Shark polos in XL but sizes and colours were out of stock.
“no stock in that size or any of the colours Iwas interested in,disapointed.”
Logo started peeling after one wash despite good material and fit.
“Grey t shirt that a bought has already started to peel.”
Very satisfied; bought six then returned for six more.
“Absolutely spot on.”
Several t-shirts arrived marked or stained; materials felt low quality.
“two had marks and one was stained.”
Pants fit well, delivered next day, and were good value.
“Best fitting pants, delivered next day.”
Easy online ordering with great communication and timely delivery.
“Great communication from order confirmation to delivery.”
Trusted seller; items received correctly and within a reasonable time.
“Trusted seller, items received correctly and within a reasonable time, pleased with the items.”
Consistently good products offered at reasonable prices.
“Always a good product at a reasonable price.”
Ordered two colours; easy ordering, swift delivery, and nice quality fit.
“Easy to order, swift delivery and nice quality of the garments, which fit me well.”
Order and delivery were fine, but pictures were slightly misleading about materials.
“the items I ordered pictures were little misleading in regards to materials.”
Bought breathable cotton-linen shirts; very cool and light for hot weather.
“Very cool in the heat and very light to wear.”
Reviewer states they received excellent service from the company.
“Excellent service”
Repeated unsolicited follow-up emails spoiled the customer's experience.
“Repeated emails that I didn't ask for spoiled the experience.”
Product had great quality, quick delivery, and overall great value.
“Great quality. Quick delivery. Great value.”
Products failed quickly; boxers' elastic and fabric deteriorated after brief use.
“Their products are absolute garbage.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tokyo Laundry is a UK clothing brand that designs and sells casual menswear. Its range includes T-shirts, jumpers, jackets, shirts, loungewear, underwear, and accessories. It sells mainly through its own website and third-party online retailers. Product pages often show materials and care instructions, and the brand runs seasonal promotions and multi-pack deals.