Reviews indicate Tokyo Laundry frequently delivers on fit, price and fast delivery, with several customers making repeat purchases. Product feedback is mixed: many praise fabric and fit, while others report issues such as poor stitching, peeling logos, stains or elastic failure. Some shoppers experienced out‑of‑stock sizes that led to extra return or delivery costs. Communication is generally good for order updates, but at least one reviewer reported unwanted follow‑up emails. Prospective buyers may benefit from checking size guidance, reading product care notes, and reviewing return and email preferences before purchasing.
Examples from available reviews (Nov 2017 – Feb 2026).
Easy online ordering with great communication and timely delivery.
“Great communication from order confirmation to delivery.”
Products failed quickly; boxers' elastic and fabric deteriorated after brief use.
“Their products are absolute garbage.”
Repeated unsolicited follow-up emails spoiled the customer's experience.
“Repeated emails that I didn't ask for spoiled the experience.”
Wanted Le Shark polos in XL but sizes and colours were out of stock.
“no stock in that size or any of the colours Iwas interested in,disapointed.”
Delivery and customer service are frequently praised for prompt, helpful responses and on‑time or next‑day delivery in several reviews.
Many reviewers cite good value, sale prices and affordable multi‑packs; several call items a reasonable or excellent buy.
Ordering online is often described as easy and straightforward; a few customers encountered out‑of‑stock sizes that added return or delivery costs.
Fit and materials are commonly praised, but there are multiple reports of defects: poor stitching, peeling logos, stains and failing elastics.
Some customers report clear order updates and confirmations, while one or two reviewers complain of unwanted repeated marketing emails.
Many customers report repeat purchases and satisfaction, yet a minority report durability, sizing or stock problems that harmed their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
T-shirts shrank by 1–2 inches after one 40°C wash and drying.
“T-shirts shrunk 1-2 inches in length after 1 wash at 40 degrees, hung dried.”
I recently purchased a few items from Tokyo Laundry and I must say, I was thoroughly impressed with my experience. The online store offers a diverse range of stylish clothing for men, women, and children at affordable prices.
The delivery was prompt and the packaging was neat and secure. All of the items were true to size and fitted perfectly! The quality of each item was exceptional, especially the padded jacket which kept me warm during colder days.
Another aspect that stood out to me was their customer service team who were extremely helpful when I needed assistance with an order. They provided quick resolution in a friendly manner.
Overall, my experience shopping at Tokyo Laundry has been delightful - high-quality clothing combined with great customer service is always a winning combination!
T-shirts and some underwear shrank after a 30°C wash, deterring future purchases.
“They're seemingly good quality but after one wash the t-shirt shrunk.”
Parcel was misdelivered and the company refused responsibility or refund.
“Delivered my parcel to the wrong address.”
Communication by phone and email was poor, but price and quality satisfied reviewer.
“Useless communication with phone and email.”
Quality thin T-shirts for summer were a bargain at six for £20 including delivery.
“Quality T-Shirts, as described.”
Jacket bought heavily reduced proved to be of high quality.
“They sold me a jacket that was reduced to 1/3 of the price and sent it to me for free.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tokyo Laundry is a clothing brand selling casual apparel for men and women, primarily via its own online shop and third‑party retailers. Shoppers researching reviews typically look for information on sizing, delivery, product durability and value for money.