Many customers praise quick dispatch, clear order updates, and good value on shirts, jumpers, and underwear. Positive reviews often mention a comfortable fit and dependable materials. Some report shrinkage, weak stitching, or items arriving stained. A small number say parcels went to the wrong place or that returns were handled slowly.
Examples from available reviews (Nov 2017 – Mar 2026).
Excellent service with fast delivery; reviewer pleased and recommends.
“Excellent service, fast delivery, well pleased with everything , would definitely recommend .”
Consistent quality; Tokyo Laundry never lets reviewer down.
“Tokyo laundry never let me down with quality of the their clothing.”
T-shirts shrank by 1–2 inches after one 40°C wash and drying.
“T-shirts shrunk 1-2 inches in length after 1 wash at 40 degrees, hung dried.”
Parcel was misdelivered and the company refused responsibility or refund.
“Delivered my parcel to the wrong address.”
Most service feedback points to fast dispatch and next-day delivery. A smaller group mentions delivery mistakes, damaged items, and returns that feel slow or complicated. These issues show up less often but can shape overall satisfaction.
Many reviewers call the pricing good value, especially on multi-packs and everyday basics. Value-for-money praise appears regularly across product types. Price complaints are rare.
Several customers like the straightforward ordering, clear confirmations, and quick fulfilment. Others run into stock gaps and sizing issues, including items arriving smaller than expected. The positive and negative experiences appear at different rates.
A leading theme is approval of the fabric feel, fit, and durability of tees, jumpers, and underwear. Repeat complaints include shrinkage after the first wash, logos that peel, loose stitching, and occasional staining. These issues come up often enough to form a clear negative cluster.
Many customers mention useful order confirmations and tracking updates. Another set criticises unwanted follow-up emails, product images that don’t match what arrives, and weak phone or email support. These negatives appear less often but can strongly affect the experience.
Reviews split between many high ratings and a smaller number of sharp low-rated complaints. Positive comments focus on speed, fit, and value. Negative comments focus on garment problems, plus a few service or communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
T-shirts shrank by 1–2 inches after one 40°C wash and drying.
“T-shirts shrunk 1-2 inches in length after 1 wash at 40 degrees, hung dried.”
I recently purchased a few items from Tokyo Laundry and I must say, I was thoroughly impressed with my experience. The online store offers a diverse range of stylish clothing for men, women, and children at affordable prices.
The delivery was prompt and the packaging was neat and secure. All of the items were true to size and fitted perfectly! The quality of each item was exceptional, especially the padded jacket which kept me warm during colder days.
Another aspect that stood out to me was their customer service team who were extremely helpful when I needed assistance with an order. They provided quick resolution in a friendly manner.
Overall, my experience shopping at Tokyo Laundry has been delightful - high-quality clothing combined with great customer service is always a winning combination!
T-shirts and some underwear shrank after a 30°C wash, deterring future purchases.
“They're seemingly good quality but after one wash the t-shirt shrunk.”
Parcel was misdelivered and the company refused responsibility or refund.
“Delivered my parcel to the wrong address.”
Communication by phone and email was poor, but price and quality satisfied reviewer.
“Useless communication with phone and email.”
Quality thin T-shirts for summer were a bargain at six for £20 including delivery.
“Quality T-Shirts, as described.”
Jacket bought heavily reduced proved to be of high quality.
“They sold me a jacket that was reduced to 1/3 of the price and sent it to me for free.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tokyo Laundry is a UK clothing brand that designs and sells casual menswear. Its range includes T-shirts, jumpers, jackets, shirts, loungewear, underwear, and accessories. It sells mainly through its own website and third-party online retailers. Product pages often show materials and care instructions, and the brand runs seasonal promotions and multi-pack deals.