Reviews Analysed
21
We Collect & Analyse Reviews
TOG 24
Experiences & Reviews
TOG 24 is a UK-based retailer and brand offering outdoor clothing, footwear and accessories for men, women and children. The business operates physical stores alongside an online shop and is known to sell coats, jackets, walking shoes and related outdoor wear.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe store staff as helpful, knowledgeable and proactive, arranging orders, discounts or repairs and providing in-person product advice.
Share
Strong
28%
💰
Value for money
Multiple customers mention bargains, outlet reductions, discounts and reasonable prices when describing their purchases.
Share
Strong
7%
⚡
User experience
Customers report straightforward in-store interactions: items ordered for home delivery, quick repairs and efficient refunds or exchanges.
Share
Strong
7%
🔧
Product quality
Product feedback is mixed: many praise coats and shoes for quality, while a minority report failures such as leaking fabrics, broken wheels or sizing issues.
Share
Mixed
16%
📞
Communication
Most in-person communications are described positively, but a few reviews cite poor aftercare responses or an unexpected confirmation email.
Share
Mixed
10%
⭐
Overall experience
Overall impressions are largely positive, with frequent recommendations; a small number of reviews report serious product faults or unsatisfactory resolutions.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Superb Service!
"Great choice, prices were very reasonable but, above all the service was Excellent Did not get the girls n..."
Steve
Trustpilot
Sep 30, 2025
Featured for: Strong praise for service and price
Utter rubbish 100litre wheeled soft case…
"I’ve had the 100litre wheeled soft case for a couple of years. Love it Until one of the wheels fell apart a few weeks ago (bit like the tyre falling o..."
Mark Jepson
Trustpilot
Sep 30, 2025
Featured for: Broken wheel complaint; poor resolution
Fantastic walking shoes at unbeatable…
"Fantastic walking shoes at..."
Martin Stevenson
Trustpilot
Sep 30, 2025
Featured for: Product praise emphasising price/value
I was happy with two out of three…
"I was happy with two out of three shirts I DID order… took one back to the TOG24 shop at Cheshire Oaks this morning. Using my email, staff found the o..."
Keith Howell
Trustpilot
Sep 30, 2025
Featured for: Return handled well; email glitch
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jo Beukers-Stewart
trustpilot.com
Sep 30, 2025
The shop assistant was so helpful
The shop assistant was so helpful. I was very tired at the end of a long shopping spree and she didn't have exactly what I wanted. But she...
M
Mr Warrington
trustpilot.com
Sep 30, 2025
The staff in Tog24 were very good
The staff in Tog24 were very good. they never bothered you, unless you required them to. I...
M
Martin Stevenson
trustpilot.com
Sep 30, 2025
Fantastic walking shoes at unbeatable…
Fantastic walking shoes at...
M
Mark Jepson
trustpilot.com
Sep 30, 2025
Utter rubbish 100litre wheeled soft case…
I’ve had the 100litre wheeled soft case for a couple of years. Love it Until one of the wheels fell apart a few weeks ago (bit like the tyre falling o...
L
Laila Mahasneh
trustpilot.com
Sep 30, 2025
I bought a trench coat and got many…
I bought a trench coat and got many complements on it...
K
Kirsty
trustpilot.com
Sep 30, 2025
Helpful and friendly service
Helpful and friendly service - quick turn aro...
S
Steve
trustpilot.com
Sep 30, 2025
Superb Service!
Great choice, prices were very reasonable but, above all the service was Excellent Did not get the girls n...
J
Janice Eccles
trustpilot.com
Sep 30, 2025
Great service
...
P
Paul Woolley
trustpilot.com
Sep 30, 2025
Excellent Services and Guidance
Excellent Servi...
B
Brendan Byrne
trustpilot.com
Sep 30, 2025
The staff went above and beyond to help…
The staff went above and beyond to help me nothing was an issue very...
P
Peter
trustpilot.com
Sep 30, 2025
Barnby Mens Coat
Purchased Barnby Coat. Although it it is only water proof I thought it would give better protection in a shower o...
A
Anna Robertson
trustpilot.com
Sep 30, 2025
Lovely
I've ordered twice now and the service has been great. Got...
K
KH
trustpilot.com
Sep 30, 2025
Bargain
Friendly, helpful st...
A
AVRIL ASPINALL
trustpilot.com
Sep 30, 2025
Always find something good today I got…
Always find something good today I got a really good barga...
K
Keith Howell
trustpilot.com
Sep 30, 2025
I was happy with two out of three…
I was happy with two out of three shirts I DID order… took one back to the TOG24 shop at Cheshire Oaks this morning. Using my email, staff found the o...
T
Tom Harbord
trustpilot.com
Sep 30, 2025
Good advice
...
F
F N P Ltd
trustpilot.com
Sep 30, 2025
Fiona
Fiona Was incredibly knowledgeable about the product an...
j
june owen
trustpilot.com
Sep 30, 2025
Explained waterproof and breathability…
Explained waterproof and breathability plus the weight was great so ver...
K
Katie B
trustpilot.com
Sep 30, 2025
Amazing staff
Staff were amazing and so knowledgable! Loved the shaun the sheep cloths although not big enough for my kids. We spoke to a girl with gingerish hair a...
J
JANET BRATLEY
trustpilot.com
Sep 30, 2025
Love our new coats
Love our new coats . The staff in the Hornsea...
Conclusion
Reviews show consistent, positive in-store service: staff are frequently described as helpful, knowledgeable and willing to arrange orders, repairs or discounts. Many customers report good value through reduced prices or outlet bargains and quick, practical shop-based resolutions such as refunds or repairs. Product quality is generally praised (jackets, coats and walking shoes), but a minority of reviews report notable faults — including wheel failure on a large bag, waterproofing issues on a coat and occasional sizing concerns. Communication is usually effective in person, though a few reviewers experienced poor aftercare responses or confusing email confirmations. Prospective buyers may find it useful to check specific item performance (waterproofing, wheels, sizing) and discuss guarantees with staff at purchase.