Shoppers often praise store staff for product know-how, fast fixes, and friendly help. Many reviewers say the base layers and coats are warm, well made, and as expected. Others describe early failures such as split zips, insulation clumping, and leaks. Customers also criticise online returns and the requirement to pay for a return label.
Examples from available reviews (May 2022 – Mar 2026).
Staff were super helpful and there were great deals available.
“Super helpful and great deals”
Base layers are soft, comfortable, warm, and attractively coloured.
“So soft. So comfortable. And definitely warm.”
Quilted jacket's filling clumped after one wash, making it unwearable.
“all the filling fibres have clumped together, leaving no insulation”
Online returns require a paid label and printing, deterring future purchases.
“You have to pay £2.95 and print your return label.”
Reviewers repeatedly point to helpful, knowledgeable store staff. Several mention quick in-store repairs, tailored fitting advice, and smooth exchanges. Fewer comments raise issues with online return logistics.
Customers often mention sale bargains and in-store discounts. Some say the walking gear and base layers offer good value. A minority report that pricey items failed early and were not worth the cost.
Many visitors describe a welcoming shop, dog- and family-friendly interactions, and a broad range that led them to buy. Some flag frustration with online return fees and a confusing confirmation email. Isolated comments mention practical issues such as a stiff two-way zip.
Positive reviews highlight soft base layers, warm coats that do not feel bulky, and well-made reversible dog coats. Several negative accounts describe parts failing after short use, including split zips, insulation clumping after washing, and water getting through. A small number of complaints mention wheel and hardware failures.
Customers often praise clear, useful in-store guidance from named assistants. One reviewer reports a wrong confirmation email after a refund was handled correctly. Overall, staff interactions get more positive mentions than automated messages.
Reviews split between strong praise for in-store help and notable product failures. Many describe their purchases positively, and do so repeatedly. Several low-rated reviews about durability and the returns policy stand out against otherwise favourable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Staff were super helpful and there were great deals available.
“Super helpful and great deals”
Coat is warm yet not bulky; ready to test in Norway.
“lovely and warm but without feeling too bulky”
Helpful staff, points sign-up, and dog-friendly attention during visit.
“Great service and dog friendly”
Expensive raincoat zip frayed after limited use and company refused replacement.
“was fraying & has now completely split”
Well-made waterproof, reversible puppy coat at a brilliant price.
“This coat is so well made, and fits my small 10 month old Patterjack puppy really well.”
Exchanged a popular fleece easily with very helpful staff.
“Staff so helpful 👏”
Base layers are soft, comfortable, warm, and attractively coloured.
“So soft. So comfortable. And definitely warm.”
Helpful, pleasant staff advised on a coat leading to a delighted purchase.
“I bought the coat and was delighted with my purchase.”
Staff kindly and helpfully exchanged the daughter's coat.
“exchanged my daughter's coat today”
Excellent base layer providing warmth in damp, cold conditions.
“Excellent base layer. It’s saving my life in this damp cold today”
Coat is cosy but two-way zip is hard to engage and cuffs disliked.
“The two way zip is incredibly difficult to engage.”
Sales assistant's product knowledge and advice led to buying two jackets.
“Collet the sales assistant was excellent in her knowledge of the products and her advice on the fitting and style that suited us best.”
Smart, comfortable coat and helpful staff quickly fixed a press stud issue.
“Problem with the press stud was quickly resolved by helpful staff.”
Online returns require a paid label and printing, deterring future purchases.
“You have to pay £2.95 and print your return label.”
Reviewer experienced great customer service.
“Great customer service”
Puffer jacket filling clumps after washing and company advice unsatisfactory.
“The Nanton Tog24 Jacket puffer filling gets clumped after first washing”
Quilted jacket's filling clumped after one wash, making it unwearable.
“all the filling fibres have clumped together, leaving no insulation”
Quick, no-hassle refund for sale items that were too large.
“No hassle refund for sale items purchased which were too big.”
The reviewer experienced good, friendly service.
“Good service.”
Great friendly service and lots of choice leading to purchases.
“great service as always very friendly lots of choices never come out without buying anything”
Helpful assistant found an alternative and placed delivery order.
“The shop assistant was so helpful.”
Staff were welcoming, respectful and offered a veteran's discount.
“they made me feel welcome and gave me a great discount.”
Bought walking shoes at an unbeatable reduced price.
“Fantastic walking shoes at unbeatable reduced price.”
Wheeled soft case wheels broke and company declined to help.
“one of the wheels fell apart a few weeks ago”
Bought a trench coat and received many compliments; excellent quality.
“excellent quality”
Helpful, friendly service and quick coat repair turnaround.
“Helpful and friendly service - quick turn around in fixing my coat!”
Reasonable prices and very professional service at Kildare Village.
“the service was Excellent”
Reviewer says they received great service.
“Great service”
Reviewer praises excellent services and guidance.
“Excellent Services and Guidance”
Staff went above and beyond and were very professional.
“The staff went above and beyond to help me nothing was an issue”
Barnby coat leaked after short rain and lacked expected warmth.
“15 mins and water penetrated through all layers”
Ordered twice; quick delivery and received many compliments.
“I've ordered twice now and the service has been great.”
Friendly, helpful staff and found a bargain.
“Friendly, helpful staff and got a bargain”
Found a really good bargain Gillet with very friendly staff.
“I got a really good bargain Gillet”
Shop processed a refund well, but an erroneous confirmation email followed.
“arranged a refund. That was excellent.”
Reviewer reports receiving helpful, good advice.
“Good advice”
Fiona was knowledgeable and professional; reviewer will return.
“Fiona Was incredibly knowledgeable about the product and very professional.”
Staff explained waterproofing and breathability, prompting a jacket purchase.
“Explained waterproof and breathability plus the weight was great so very pleased as only called in to have a look,came out with a great jacket”
Staff were very attentive and engaging with children, providing colouring pages.
“Staff were amazing and so knowledgable!”
Reviewer loves new coats and says staff were amazing.
“Love our new coats . The staff in the Hornsea were amazing 🤩 nothing was too much trouble .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOG 24 is a UK outdoor clothing brand and retailer focused on performance outerwear. It sells waterproof jackets, insulated parkas, puffa-style coats, technical base layers, and walking footwear. The range targets walking and outdoor use and is available in stores and online. Products commonly use breathable waterproof membranes and synthetic insulation for cold weather.