Reviews show consistent, positive in-store service: staff are frequently described as helpful, knowledgeable and willing to arrange orders, repairs or discounts. Many customers report good value through reduced prices or outlet bargains and quick, practical shop-based resolutions such as refunds or repairs. Product quality is generally praised (jackets, coats and walking shoes), but a minority of reviews report notable faults — including wheel failure on a large bag, waterproofing issues on a coat and occasional sizing concerns. Communication is usually effective in person, though a few reviewers experienced poor aftercare responses or confusing email confirmations. Prospective buyers may find it useful to check specific item performance (waterproofing, wheels, sizing) and discuss guarantees with staff at purchase.
Examples from available reviews (May 2022 – Feb 2026).
Reasonable prices and very professional service at Kildare Village.
“the service was Excellent”
Wheeled soft case wheels broke and company declined to help.
“one of the wheels fell apart a few weeks ago”
Bought walking shoes at an unbeatable reduced price.
“Fantastic walking shoes at unbeatable reduced price.”
Shop processed a refund well, but an erroneous confirmation email followed.
“arranged a refund. That was excellent.”
Most reviewers describe store staff as helpful, knowledgeable and proactive, arranging orders, discounts or repairs and providing in-person product advice.
Multiple customers mention bargains, outlet reductions, discounts and reasonable prices when describing their purchases.
Customers report straightforward in-store interactions: items ordered for home delivery, quick repairs and efficient refunds or exchanges.
Product feedback is mixed: many praise coats and shoes for quality, while a minority report failures such as leaking fabrics, broken wheels or sizing issues.
Most in-person communications are described positively, but a few reviews cite poor aftercare responses or an unexpected confirmation email.
Overall impressions are largely positive, with frequent recommendations; a small number of reviews report serious product faults or unsatisfactory resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some clothing from TOG24 and I must say, I was thoroughly impressed with my experience. The company's commitment to producing high-quality garments that can withstand tough outdoor conditions is evident in every piece of clothing they sell.
The materials used are durable yet comfortable, allowing for ease of movement even during physical activities. The designs are modern and stylish while still maintaining a classic look that will never go out of fashion.
Additionally, the customer service team at TOG24 is top-notch. They were extremely helpful in answering any questions I had about sizing or specific products, and seemed genuinely invested in ensuring my complete satisfaction with my purchase.
Overall, if you're looking for functional-yet-fashionable outdoor clothing designed to last a long time, look no further than TOG24. I highly recommend this brand for anyone who wants to stay warm and dry without sacrificing style.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOG 24 is a UK-based retailer and brand offering outdoor clothing, footwear and accessories for men, women and children. The business operates physical stores alongside an online shop and is known to sell coats, jackets, walking shoes and related outdoor wear.