Shoppers often praise store staff for product know-how, fast fixes, and friendly help. Many reviewers say the base layers and coats are warm, well made, and as expected. Others describe early failures such as split zips, insulation clumping, and leaks. Customers also criticise online returns and the requirement to pay for a return label.
Examples from available reviews (May 2022 – Mar 2026).
Staff were super helpful and there were great deals available.
“Super helpful and great deals”
Base layers are soft, comfortable, warm, and attractively coloured.
“So soft. So comfortable. And definitely warm.”
Quilted jacket's filling clumped after one wash, making it unwearable.
“all the filling fibres have clumped together, leaving no insulation”
Online returns require a paid label and printing, deterring future purchases.
“You have to pay £2.95 and print your return label.”
Reviewers repeatedly point to helpful, knowledgeable store staff. Several mention quick in-store repairs, tailored fitting advice, and smooth exchanges. Fewer comments raise issues with online return logistics.
Customers often mention sale bargains and in-store discounts. Some say the walking gear and base layers offer good value. A minority report that pricey items failed early and were not worth the cost.
Many visitors describe a welcoming shop, dog- and family-friendly interactions, and a broad range that led them to buy. Some flag frustration with online return fees and a confusing confirmation email. Isolated comments mention practical issues such as a stiff two-way zip.
Positive reviews highlight soft base layers, warm coats that do not feel bulky, and well-made reversible dog coats. Several negative accounts describe parts failing after short use, including split zips, insulation clumping after washing, and water getting through. A small number of complaints mention wheel and hardware failures.
Customers often praise clear, useful in-store guidance from named assistants. One reviewer reports a wrong confirmation email after a refund was handled correctly. Overall, staff interactions get more positive mentions than automated messages.
Reviews split between strong praise for in-store help and notable product failures. Many describe their purchases positively, and do so repeatedly. Several low-rated reviews about durability and the returns policy stand out against otherwise favourable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some clothing from TOG24 and I must say, I was thoroughly impressed with my experience. The company's commitment to producing high-quality garments that can withstand tough outdoor conditions is evident in every piece of clothing they sell.
The materials used are durable yet comfortable, allowing for ease of movement even during physical activities. The designs are modern and stylish while still maintaining a classic look that will never go out of fashion.
Additionally, the customer service team at TOG24 is top-notch. They were extremely helpful in answering any questions I had about sizing or specific products, and seemed genuinely invested in ensuring my complete satisfaction with my purchase.
Overall, if you're looking for functional-yet-fashionable outdoor clothing designed to last a long time, look no further than TOG24. I highly recommend this brand for anyone who wants to stay warm and dry without sacrificing style.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOG 24 is a UK outdoor clothing brand and retailer focused on performance outerwear. It sells waterproof jackets, insulated parkas, puffa-style coats, technical base layers, and walking footwear. The range targets walking and outdoor use and is available in stores and online. Products commonly use breathable waterproof membranes and synthetic insulation for cold weather.