Reviews show consistent, positive in-store service: staff are frequently described as helpful, knowledgeable and willing to arrange orders, repairs or discounts. Many customers report good value through reduced prices or outlet bargains and quick, practical shop-based resolutions such as refunds or repairs. Product quality is generally praised (jackets, coats and walking shoes), but a minority of reviews report notable faults — including wheel failure on a large bag, waterproofing issues on a coat and occasional sizing concerns. Communication is usually effective in person, though a few reviewers experienced poor aftercare responses or confusing email confirmations. Prospective buyers may find it useful to check specific item performance (waterproofing, wheels, sizing) and discuss guarantees with staff at purchase.
Examples from available reviews (May 2022 – Feb 2026).
Reasonable prices and very professional service at Kildare Village.
“the service was Excellent”
Wheeled soft case wheels broke and company declined to help.
“one of the wheels fell apart a few weeks ago”
Bought walking shoes at an unbeatable reduced price.
“Fantastic walking shoes at unbeatable reduced price.”
Shop processed a refund well, but an erroneous confirmation email followed.
“arranged a refund. That was excellent.”
Most reviewers describe store staff as helpful, knowledgeable and proactive, arranging orders, discounts or repairs and providing in-person product advice.
Multiple customers mention bargains, outlet reductions, discounts and reasonable prices when describing their purchases.
Customers report straightforward in-store interactions: items ordered for home delivery, quick repairs and efficient refunds or exchanges.
Product feedback is mixed: many praise coats and shoes for quality, while a minority report failures such as leaking fabrics, broken wheels or sizing issues.
Most in-person communications are described positively, but a few reviews cite poor aftercare responses or an unexpected confirmation email.
Overall impressions are largely positive, with frequent recommendations; a small number of reviews report serious product faults or unsatisfactory resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff were super helpful and there were great deals available.
“Super helpful and great deals”
Coat is warm yet not bulky; ready to test in Norway.
“lovely and warm but without feeling too bulky”
Helpful staff, points sign-up, and dog-friendly attention during visit.
“Great service and dog friendly”
Expensive raincoat zip frayed after limited use and company refused replacement.
“was fraying & has now completely split”
Well-made waterproof, reversible puppy coat at a brilliant price.
“This coat is so well made, and fits my small 10 month old Patterjack puppy really well.”
Exchanged a popular fleece easily with very helpful staff.
“Staff so helpful 👏”
Base layers are soft, comfortable, warm, and attractively coloured.
“So soft. So comfortable. And definitely warm.”
Helpful, pleasant staff advised on a coat leading to a delighted purchase.
“I bought the coat and was delighted with my purchase.”
Staff kindly and helpfully exchanged the daughter's coat.
“exchanged my daughter's coat today”
Excellent base layer providing warmth in damp, cold conditions.
“Excellent base layer. It’s saving my life in this damp cold today”
Coat is cosy but two-way zip is hard to engage and cuffs disliked.
“The two way zip is incredibly difficult to engage.”
Sales assistant's product knowledge and advice led to buying two jackets.
“Collet the sales assistant was excellent in her knowledge of the products and her advice on the fitting and style that suited us best.”
Smart, comfortable coat and helpful staff quickly fixed a press stud issue.
“Problem with the press stud was quickly resolved by helpful staff.”
Online returns require a paid label and printing, deterring future purchases.
“You have to pay £2.95 and print your return label.”
Reviewer experienced great customer service.
“Great customer service”
Puffer jacket filling clumps after washing and company advice unsatisfactory.
“The Nanton Tog24 Jacket puffer filling gets clumped after first washing”
Quilted jacket's filling clumped after one wash, making it unwearable.
“all the filling fibres have clumped together, leaving no insulation”
Quick, no-hassle refund for sale items that were too large.
“No hassle refund for sale items purchased which were too big.”
The reviewer experienced good, friendly service.
“Good service.”
Great friendly service and lots of choice leading to purchases.
“great service as always very friendly lots of choices never come out without buying anything”
Helpful assistant found an alternative and placed delivery order.
“The shop assistant was so helpful.”
Staff were welcoming, respectful and offered a veteran's discount.
“they made me feel welcome and gave me a great discount.”
Bought walking shoes at an unbeatable reduced price.
“Fantastic walking shoes at unbeatable reduced price.”
Wheeled soft case wheels broke and company declined to help.
“one of the wheels fell apart a few weeks ago”
Bought a trench coat and received many compliments; excellent quality.
“excellent quality”
Helpful, friendly service and quick coat repair turnaround.
“Helpful and friendly service - quick turn around in fixing my coat!”
Reasonable prices and very professional service at Kildare Village.
“the service was Excellent”
Reviewer says they received great service.
“Great service”
Reviewer praises excellent services and guidance.
“Excellent Services and Guidance”
Staff went above and beyond and were very professional.
“The staff went above and beyond to help me nothing was an issue”
Barnby coat leaked after short rain and lacked expected warmth.
“15 mins and water penetrated through all layers”
Ordered twice; quick delivery and received many compliments.
“I've ordered twice now and the service has been great.”
Friendly, helpful staff and found a bargain.
“Friendly, helpful staff and got a bargain”
Found a really good bargain Gillet with very friendly staff.
“I got a really good bargain Gillet”
Shop processed a refund well, but an erroneous confirmation email followed.
“arranged a refund. That was excellent.”
Reviewer reports receiving helpful, good advice.
“Good advice”
Fiona was knowledgeable and professional; reviewer will return.
“Fiona Was incredibly knowledgeable about the product and very professional.”
Staff explained waterproofing and breathability, prompting a jacket purchase.
“Explained waterproof and breathability plus the weight was great so very pleased as only called in to have a look,came out with a great jacket”
Staff were very attentive and engaging with children, providing colouring pages.
“Staff were amazing and so knowledgable!”
Reviewer loves new coats and says staff were amazing.
“Love our new coats . The staff in the Hornsea were amazing 🤩 nothing was too much trouble .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOG 24 is a UK-based retailer and brand offering outdoor clothing, footwear and accessories for men, women and children. The business operates physical stores alongside an online shop and is known to sell coats, jackets, walking shoes and related outdoor wear.