Reviews Analysed
21
We Collect & Analyse Reviews
Toffs
Experiences & Reviews
Toffs is a UK-based specialist retailer of reproduction and retro football shirts and related apparel, operating an online shop and physical retail presence. The brand is known among collectors and fans for reproducing historic team kits and making them available to consumers in the UK market. When researching Toffs, consumers typically look for information on product authenticity, sizing, dispatch times and customer service policies.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Service reports are mixed but lean negative: some fast in-store or prompt orders, while many reviewers describe delayed dispatches, missing orders and slow returns.
Share
Weak
21%
💰
Value for money
Perceived value varies: a few reviewers find items good value, but multiple customers report cheap-feeling materials, poor fit or items not matching expectations.
Share
Weak
8%
⚡
User experience
Limited feedback: a small number of reviewers praised an easy website and ordering flow, but overall UX comments are sparse.
Share
Mixed
3%
🔧
Product quality
Product quality comments are split: many praise authentic fabric and construction, while several report incorrect colours/badges, shrinkage or faulty items.
Share
Mixed
23%
📞
Communication
Communication is a recurrent concern: numerous reviews describe unanswered emails, voicemails and dead phone lines; some praise helpful individual staff replies.
Share
Weak
17%
⭐
Overall experience
Overall impressions vary sharply: several customers report very good purchases and exchanges, but many report delivery failures, wrong items and poor service responses.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Ordered a Bury FC Retro shirt
"Ordered a Bury FC Retro shirt, absolutely love the shirt better than I expected ultra fa..."
Mark Howarth
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery and communication
STILL waiting…..
"Ordered on the 28th of March and still no shirt. Have rung them, left 2 voicemails, emailed them, filled in a web form on their website and..."
HJL
Trustpilot
Sep 30, 2025
Featured for: No delivery, unresponsive communication
Having bought from Toffs previously…
"Having bought from Toffs previously dating back something like 20 years and been completely happy with the purchase I ordered from them again. Unfortu..."
Matt Pearce
Trustpilot
Sep 30, 2025
Featured for: Wrong colour and badge; poor quality
Do not order from these charlatans
"Ordered a personalised LFC vintage shirt (1957) for dad’s Christmas present. They’ve sent me a Third Lanark shirt from 1957??? Apparently they can’t r..."
Clare
Trustpilot
Sep 30, 2025
Featured for: Wrong personalised item; refund dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Matt Pearce
trustpilot.com
Sep 30, 2025
Having bought from Toffs previously…
Having bought from Toffs previously dating back something like 20 years and been completely happy with the purchase I ordered from them again. Unfortu...
P
Peter bonar
trustpilot.com
Sep 30, 2025
Ordered a Dundee united retro shirt…
Ordered a Dundee united retro shirt paid for it and nothing t...
C
Colin Ward
trustpilot.com
Sep 30, 2025
Dodgy company
Dodgy company. Received an order confirmation weeks ago but no confirmation that it’s out for delivery I emailed a...
C
Craig Rough
trustpilot.com
Sep 30, 2025
Woeful company. Avoid! Avoid! Avoid!
Woeful company. Avoid!! Ordered 2 items. Took weeks to arrive and when they did, both were faulty. A squint badge which was the wrong badge. And the j...
H
HJL
trustpilot.com
Sep 30, 2025
STILL waiting…..
Ordered on the 28th of March and still no shirt. Have rung them, left 2 voicemails, emailed them, filled in a web form on their website and...
V
Veggie Kray
trustpilot.com
Sep 30, 2025
Poor customer service
I Ordered 2 t-shirts from this company and only 1 arrived. No explanation or anything. I've t...
A
Atrimtraveller
trustpilot.com
Sep 30, 2025
Very poor quality copies.
I ordered 2 Northern Ireland 1982 World Cup tops. The only thing right about them is the colour. The material used is cheap and nasty and nothing even...
J
James
trustpilot.com
Sep 30, 2025
Ordered a Holland top and instead of…
Ordered a Holland top and instead of the famous Orange colour it is off red. You basically have to get...
M
Matthieu WhatElse
trustpilot.com
Sep 30, 2025
Toffs has provided to us an high…
Toffs has provided to us an high quality old fashion football shirt that remembered the material my stepd...
C
Clare
trustpilot.com
Sep 30, 2025
Do not order from these charlatans
Ordered a personalised LFC vintage shirt (1957) for dad’s Christmas present. They’ve sent me a Third Lanark shirt from 1957??? Apparently they can’t r...
M
Mark Howarth
trustpilot.com
Sep 30, 2025
Ordered a Bury FC Retro shirt
Ordered a Bury FC Retro shirt, absolutely love the shirt better than I expected ultra fa...
C
CustomerSue Sadler
trustpilot.com
Sep 30, 2025
Happily Recommend.
Just received a shirt ordered for my husband , very pleased with it , good quality...
A
Alan Hilly Hill
trustpilot.com
Sep 30, 2025
Shop elswhere
Shop elswhere, better products cheaper price better...
B
BR
trustpilot.com
Sep 30, 2025
No order received
I placed an order on 8th June and it’s now 16th Jun...
K
Kevin Slegg
trustpilot.com
Sep 30, 2025
Great Quality
Nice to find a UK company making their clothes in the UK. I ordered a Rugby Shirt and I’m very pleased with it. The shirt if very well made and the co...
T
Terry Leslie Robbins
trustpilot.com
Sep 30, 2025
Top Exchange
Hi, I recently popped into the Toffs store, with a previously purchased retro football top & exchanged no problem. I originally bought the top some ti...
k
kate umney
trustpilot.com
Sep 30, 2025
White England Shirt - shrank after two washes
Really disappointed. Bought this shirt for my husband who had wore it three times and I washed it twice. It shrank it now fits my child. According to...
S
Sam Townley
trustpilot.com
Sep 30, 2025
Good product, terrible service
For the price I paid for one top I expect much faster service and a shred of customer service. I ordered something from China two days after I ordered...
A
Alexandre Gonella
trustpilot.com
Sep 30, 2025
A huge thank you for the long-sleeved…
A huge thank you for the long-sleeved birthday jersey of Scotland it is beautiful and of high quality I recomme...
T
The Honest McC
trustpilot.com
Sep 30, 2025
Top TOFFS
What an absolute gem of a company. Visited their factory today and made a few purchases of retro football shirts and from the moment I walked in it wa...
Conclusion
Reviews for Toffs show a clear split between customers who receive well-made, authentic-feeling shirts with helpful in-person service, and those who experience fulfilment and communication failures. Positive comments mention good fabric, successful in-store exchanges and prompt deliveries for some orders. Negative reports focus on delayed or missing dispatches, unresponsiveness to emails/phone calls, incorrect items, wrong badges/colours and occasional shrinkage after washing. Prospective buyers should check current dispatch times, returns and contact options before purchasing and consider tracked payment methods for higher-value orders.