Reviews for Toffs show a clear split between customers who receive well-made, authentic-feeling shirts with helpful in-person service, and those who experience fulfilment and communication failures. Positive comments mention good fabric, successful in-store exchanges and prompt deliveries for some orders. Negative reports focus on delayed or missing dispatches, unresponsiveness to emails/phone calls, incorrect items, wrong badges/colours and occasional shrinkage after washing. Prospective buyers should check current dispatch times, returns and contact options before purchasing and consider tracked payment methods for higher-value orders.
Examples from available reviews (Dec 2017 – Feb 2026).
Fast delivery and great communication; very pleased with the shirt.
“ultra fast delivery.”
Order very late with no response; later refunded via PayPal.
“Ordered on the 28th of March and still no shirt.”
Shirt felt cheap and badge was the wrong colour.
“the badge is just wrong a light blue badge while it should be a dark navy.”
Received a completely different personalised shirt and refund refused.
“They’ve sent me a Third Lanark shirt from 1957???”
Service reports are mixed but lean negative: some fast in-store or prompt orders, while many reviewers describe delayed dispatches, missing orders and slow returns.
Perceived value varies: a few reviewers find items good value, but multiple customers report cheap-feeling materials, poor fit or items not matching expectations.
Limited feedback: a small number of reviewers praised an easy website and ordering flow, but overall UX comments are sparse.
Product quality comments are split: many praise authentic fabric and construction, while several report incorrect colours/badges, shrinkage or faulty items.
Communication is a recurrent concern: numerous reviews describe unanswered emails, voicemails and dead phone lines; some praise helpful individual staff replies.
Overall impressions vary sharply: several customers report very good purchases and exchanges, but many report delivery failures, wrong items and poor service responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery slow and initial shirt missing back printing; replacement received.
“the shirt was missing the printing on the back!”
Shirt number was misaligned and customer service was unresponsive.
“the number on the back wasn't straight.”
Late delivery and poor-quality shirt missing badge; refund short.
“no badge It was just a cheap china top”
Order took over six weeks, sizing wrong, and returns ignored.
“My order took over six weeks to arrive.”
Shirt ordered for Christmas never arrived and enquiries ignored.
“I ordered a shirt on December 1st as a Christmas gift and it still has not arrived.”
Five weeks without delivery and misleading, repeated email replies.
“5 weeks and still no shirt which was ordered for a Christmas present.”
Over four weeks without any delivery, tracking or response.
“No delivery, no tracking, no updates — absolutely nothing.”
Terrible service; ordered over four weeks ago with no delivery or responses.
“Avoid TOFFS — terrible service and completely unreliable.”
One of two tops didn't arrive in time and refunds were delayed.
“I had to chase for the missing £16.”
Receipt showed different company and refund still pending.
“Still waiting for a refund...”
Shirt falsely advertised as 100% cotton but was thin and poor quality.
“The Ad said 100% cotton but that is a lie.”
Late delivery, poor quality replicas, and no customer service response.
“The quality is poor & the shirts don't represent the shirt they are supposed to be replica's of.”
Order placed 1 December hasn't shipped and no further updates.
“So far, no further updates or shipping details.”
Order didn't arrive for Christmas and emails went unanswered.
“Ordered on the 14th December and have heard nothing since.”
Orders don't arrive and communication is limited to generic emails.
“orders don’t arrive and you’ll be fobbed off with generic emails!”
Phone number unobtainable and they attempted to take payment.
“Phone number unobtainable and no response to e mail.”
Ordered a shirt for a birthday which never arrived; PayPal dispute raised.
“Ordered a Pompey shirt for a mates birthday and nothing has arrived.”
Relaunched Toffs delivered well-protected items without quality drop.
“there doesnt appear to be any drop off in the quality of their retro shirts.”
Order from 24 November still undelivered and website seems dubious.
“Ordered something on the 24th of November and still haven't got my order.”
Order placed in time for Christmas did not arrive and follow-up stopped.
“It's now the 16th December and nothing.”
Order placed 6 December not received and customer service unreachable.
“Placed order 6 dec - still not received”
One item differed from description and the other never arrived.
“Absolute SCAM ordered two items.”
Shirt felt cheap and badge was the wrong colour.
“the badge is just wrong a light blue badge while it should be a dark navy.”
Paid for a shirt but not received after four weeks.
“paid for it and nothing that's coming up for 4 weeks now”
Order confirmed but company ignored emails and calls.
“Ignored my email and the phone number is a dead line.”
Items arrived faulty and returns were delayed with poor follow-up.
“Took weeks to arrive and when they did, both were faulty.”
Order very late with no response; later refunded via PayPal.
“Ordered on the 28th of March and still no shirt.”
Only one of two shirts arrived and company didn't respond.
“I Ordered 2 t-shirts from this company and only 1 arrived.”
Replica tops used cheap materials and sizing ran small.
“The material used is cheap and nasty”
Holland top arrived the wrong off-red colour instead of orange.
“instead of the famous Orange colour it is off red.”
High-quality retro shirt with excellent customer service.
“high quality old fashion football shirt”
Received a completely different personalised shirt and refund refused.
“They’ve sent me a Third Lanark shirt from 1957???”
Fast delivery and great communication; very pleased with the shirt.
“ultra fast delivery.”
Very pleased with quality, value and excellent service.
“good quality and value, the service was excellent”
Order placed on 8 June with no update by 16 June.
“I placed an order on 8th June and it’s now 16th June and I haven’t had any update on where my order is.”
Well-made UK-made rugby shirt with soft cotton and reliable quality.
“the shirt if very well made and the cotton feels soft and comfortable.”
In-store exchange honoured and staff were helpful.
“they agreed to swap it for a bigger size.”
Shirt shrank after two washes despite washing instructions.
“it shrank it now fits my child.”
Product quality acceptable but delivery was slow and service poor.
“Quality of the product seems okay”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toffs is a UK-based specialist retailer of reproduction and retro football shirts and related apparel, operating an online shop and physical retail presence. The brand is known among collectors and fans for reproducing historic team kits and making them available to consumers in the UK market. When researching Toffs, consumers typically look for information on product authenticity, sizing, dispatch times and customer service policies.