Feedback is sharply split. Many reviewers describe recurring issues with online orders, fulfilment, and follow-up. Others praise quick service, helpful shop staff, and well-made retro shirts. Communication breakdowns come up often in negative reviews.
Examples from available reviews (Dec 2017 – Mar 2026).
Over four weeks without any delivery, tracking or response.
“No delivery, no tracking, no updates — absolutely nothing.”
Late delivery and poor-quality shirt missing badge; refund short.
“no badge It was just a cheap china top”
Very pleased with quality, value and excellent service.
“good quality and value, the service was excellent”
Delivery slow and initial shirt missing back printing; replacement received.
“the shirt was missing the printing on the back!”
Many reviews mention shipping problems and long waits, with several customers saying orders never arrived or took weeks. Some describe refunds that were late or missing, and having to chase payments through PayPal. A smaller set reports fast delivery and easy in-store exchanges.
Several customers say the value felt poor when shirts arrived thin, were not as described, or shrank after washing. Others mention good prices and acceptable value for retro replicas, though these comments appear less often than complaints. A few buyers say they received refunds or replacements after raising value concerns.
Many reviewers say online purchases came with few order updates and little or no tracking. Store visits get positive mentions for helpful staff and exchanges that worked smoothly. A small number also report the shop being closed during advertised hours.
Reviews divide between faulty or misdescribed items and strong-quality reproductions. Repeated complaints include incorrect badge colours, misaligned numbers, weak materials, and missing details. Several reviewers specifically praise well-made, soft-cotton retro shirts and dependable UK-made pieces.
Many reviews say emails were ignored and phone numbers could not be reached, or that replies were generic and unhelpful. A smaller group reports clear, timely communication and refunds handled through PayPal or by store staff. People who received replacements often describe better follow-up than those left waiting for answers.
Reviews swing between one-star accounts of non-delivery, product mistakes, and little support, and five-star reports of excellent products and service. Several reviews describe partial fixes, such as replacements or PayPal refunds, while many complaints remain unresolved in the reviewers’ telling. The gap between happy in-store customers and unhappy online buyers stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Beautiful, high-quality long-sleeved Scotland jersey; highly recommended.
“it is beautiful and of high quality”
Warm welcoming staff and excellent quality shirts; very satisfied.
“Seriously everything about TOFFS is just quality.”
Shop not open at advertised time and unavailable when needed.
“not open 20/11 9-30 and nobody here”
I recently purchased a retro football shirt from Toffs and I couldn't be happier with my experience. The website was easy to navigate, the selection of shirts was impressive, and the ordering process was simple.
Once I received my shirt in the mail, I was blown away by the quality. The material felt great and it fit perfectly. You could tell that care had been taken in crafting these shirts.
What impressed me even more than the product itself was Toffs' commitment to sustainability. They use eco-friendly packaging and their products are handmade in the UK, reducing environmental impact.
Overall, I highly recommend Toffs for anyone looking for a high-quality retro football shirt or other football-related apparel. Their commitment to sustainability is just another reason to support this fantastic company.
Money taken immediately but jersey never arrived; wants a refund.
“Took money right away and still no jersey.”
Mostly positive experiences with good quality shirts but often long delivery times.
“a wait of at least 14-28 days has been common.”
Order not recorded and money taken, with no replies or phone answers.
“money immediately taken from my account.”
Order delivered on time and shirt quality is great.
“delivered on time , quality is great”
Quick delivery and overall good prices for retro shirts.
“Quick delivery and good prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toffs focuses on reissued classic football and rugby shirts and other retro sportswear. It recreates period-correct designs, using badges, colours, and styling that match historic club and national kits. The range includes short- and long-sleeve shirts, replica items for collectors and fans, and optional name and number printing. Customers and collectors can buy through the online catalogue and direct retail channels.