Reviews for Toffs show a clear split between customers who receive well-made, authentic-feeling shirts with helpful in-person service, and those who experience fulfilment and communication failures. Positive comments mention good fabric, successful in-store exchanges and prompt deliveries for some orders. Negative reports focus on delayed or missing dispatches, unresponsiveness to emails/phone calls, incorrect items, wrong badges/colours and occasional shrinkage after washing. Prospective buyers should check current dispatch times, returns and contact options before purchasing and consider tracked payment methods for higher-value orders.
Examples from available reviews (Dec 2017 – Feb 2026).
Fast delivery and great communication; very pleased with the shirt.
“ultra fast delivery.”
Order very late with no response; later refunded via PayPal.
“Ordered on the 28th of March and still no shirt.”
Shirt felt cheap and badge was the wrong colour.
“the badge is just wrong a light blue badge while it should be a dark navy.”
Received a completely different personalised shirt and refund refused.
“They’ve sent me a Third Lanark shirt from 1957???”
Service reports are mixed but lean negative: some fast in-store or prompt orders, while many reviewers describe delayed dispatches, missing orders and slow returns.
Perceived value varies: a few reviewers find items good value, but multiple customers report cheap-feeling materials, poor fit or items not matching expectations.
Limited feedback: a small number of reviewers praised an easy website and ordering flow, but overall UX comments are sparse.
Product quality comments are split: many praise authentic fabric and construction, while several report incorrect colours/badges, shrinkage or faulty items.
Communication is a recurrent concern: numerous reviews describe unanswered emails, voicemails and dead phone lines; some praise helpful individual staff replies.
Overall impressions vary sharply: several customers report very good purchases and exchanges, but many report delivery failures, wrong items and poor service responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Beautiful, high-quality long-sleeved Scotland jersey; highly recommended.
“it is beautiful and of high quality”
Warm welcoming staff and excellent quality shirts; very satisfied.
“Seriously everything about TOFFS is just quality.”
Shop not open at advertised time and unavailable when needed.
“not open 20/11 9-30 and nobody here”
I recently purchased a retro football shirt from Toffs and I couldn't be happier with my experience. The website was easy to navigate, the selection of shirts was impressive, and the ordering process was simple.
Once I received my shirt in the mail, I was blown away by the quality. The material felt great and it fit perfectly. You could tell that care had been taken in crafting these shirts.
What impressed me even more than the product itself was Toffs' commitment to sustainability. They use eco-friendly packaging and their products are handmade in the UK, reducing environmental impact.
Overall, I highly recommend Toffs for anyone looking for a high-quality retro football shirt or other football-related apparel. Their commitment to sustainability is just another reason to support this fantastic company.
Money taken immediately but jersey never arrived; wants a refund.
“Took money right away and still no jersey.”
Mostly positive experiences with good quality shirts but often long delivery times.
“a wait of at least 14-28 days has been common.”
Order not recorded and money taken, with no replies or phone answers.
“money immediately taken from my account.”
Order delivered on time and shirt quality is great.
“delivered on time , quality is great”
Quick delivery and overall good prices for retro shirts.
“Quick delivery and good prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toffs is a UK-based specialist retailer of reproduction and retro football shirts and related apparel, operating an online shop and physical retail presence. The brand is known among collectors and fans for reproducing historic team kits and making them available to consumers in the UK market. When researching Toffs, consumers typically look for information on product authenticity, sizing, dispatch times and customer service policies.