Reviews Analysed
20
We Collect & Analyse Reviews
TK Maxx
Experiences & Reviews
TK Maxx is a UK off‑price retailer owned by the TJX Companies, operating nationwide stores and an online shop. It sells branded clothing, homeware and accessories at discounted prices and provides multiple customer channels including in‑store staff, telephone support and online chat. Typical consumer considerations include delivery options, returns and exchange policies, and occasional branded or private‑label product ranges.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers describe helpful, polite in‑store and online staff who resolve issues, but several cite inconsistent policies and disputed refunds.
Share
Mixed
29%
💰
Value for money
Very few reviewers comment on value; one raised concerns about declining quality and items not being discounted as expected.
Share
Weak
2%
⚡
User experience
Some customers report quick, simple chat and delivery experiences; others report cancelled orders, delivery restrictions and unhelpful bots.
Share
Mixed
8%
🔧
Product quality
A small number of reviews mention product faults such as pilling and express dissatisfaction with returns outcomes for those items.
Share
Weak
5%
📞
Communication
Many praise fast responses via chat and email, while others report useless chatbots, hostile phone agents or unclear advice from staff.
Share
Mixed
24%
⭐
Overall experience
Overall sentiment is mixed: frequent positive service interactions coexist with recurring issues like cancellations, policy inconsistencies and product complaints.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Great customer service
"Great customer service. I had an onlin order and an item was missing. Got in touch with the customer service and it take Hamze F less than..."
Noush
Trustpilot
Sep 30, 2025
Featured for: fast online refund example
Charged twice for the same order
"Charged twice for the same order, online chat bot useless, told to wait 3-5 work..."
Jane Gambarotto
Trustpilot
Sep 30, 2025
Featured for: double-charge and chatbot failure
Bought a Christian Lacroix mens jumper…
"Bought a Christian Lacroix mens jumper here — after only a couple of wears it pilled badly. When I returned it (well within 30 days) the staff were po..."
x y
Trustpilot
Sep 30, 2025
Featured for: product pilled, refund refused
Derby store
"Visited the Derby store on Saturday evening and the young gentleman who served me was extremely helpful in wrapping up some Halloween ornaments I was..."
Anna Louise
Trustpilot
Sep 30, 2025
Featured for: in‑store assistance and management
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Stefania Minteuan
trustpilot.com
Sep 30, 2025
Excellent customer service was provided…
Excellent customer service was...
M
Molly
trustpilot.com
Sep 30, 2025
Fabulous
Fabulous. Very quick reso...
R
Rhiannon Griffiths
trustpilot.com
Sep 30, 2025
Quick and easy
Quick and easy, very simple to follow the steps through the chat function and not too man...
J
Jane Gambarotto
trustpilot.com
Sep 30, 2025
Charged twice for the same order
Charged twice for the same order, online chat bot useless, told to wait 3-5 work...
A
Anna Louise
trustpilot.com
Sep 30, 2025
Derby store
Visited the Derby store on Saturday evening and the young gentleman who served me was extremely helpful in wrapping up some Halloween ornaments I was...
K
Kilanoor Latish
trustpilot.com
Sep 30, 2025
Fast responses
...
M
Michelle
trustpilot.com
Sep 30, 2025
Fast delivery perfect item.
Fast delivery....
V
VitB. Art
trustpilot.com
Sep 30, 2025
Orders being cancelled
I am very disappointed with this store. I bought a jacket for £99 and a hat for £13, but my order was cancelled because they said they couldn’t delive...
C
Customer Janice Eaton
trustpilot.com
Sep 30, 2025
What’s happened to TKMAX
What’s happened to TKMAX! I used to love this store, but now, there are very few genuine quality i...
x
x y
trustpilot.com
Sep 30, 2025
Bought a Christian Lacroix mens jumper…
Bought a Christian Lacroix mens jumper here — after only a couple of wears it pilled badly. When I returned it (well within 30 days) the staff were po...
J
Jane Beaulieu
trustpilot.com
Sep 30, 2025
Amazing Customer Service
Aleksandra assisted me regarding a recent in-store purchase. Alek was not only professional, polite, helpful, pleasant and happ...
N
Nic Carstens
trustpilot.com
Sep 30, 2025
Wishywashy dog policy
Came here (Eastbourne) with a 6 month old lurcher pup who can't be left at home after previously seeing dogs in the store and reading online that dogs...
S
Sharon Hollister
trustpilot.com
Sep 30, 2025
Prompt reply …
Prompt reply to my query regarding an order I...
J
J S
trustpilot.com
Sep 30, 2025
Customer service reponse
I had a problem with an item that led to consequential loss. I explained...
T
Taban Mohammed
trustpilot.com
Sep 30, 2025
Amazing and helpful staff especially…
Amazing and helpful staff especially Mar...
L
Lauren
trustpilot.com
Sep 30, 2025
Gaslit and lied to instore and on the phone.
I phoned the Glasgow Argyle Street store in advance of my visit to check I'd be able to exchange an unwanted gift that had been purchased at another b...
R
Rose
trustpilot.com
Sep 30, 2025
I was amazed at how quickly you…
I was amazed at how quickly you res...
N
Noush
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. I had an onlin order and an item was missing. Got in touch with the customer service and it take Hamze F less than...
S
Sandy
trustpilot.com
Sep 30, 2025
Amazing customer service from Lauren!!
Amazing customer service from Lauren!!! Congrat...
B
Bilyana
trustpilot.com
Sep 30, 2025
Excellent service!
Excellent service! The problem was fixed...
Conclusion
Reviews show frequent, speedy customer‑service interactions and examples of quick issue resolution, particularly for missing items and refunds. However, recurring negative reports cover cancelled orders, inconsistent in‑store policy enforcement, problems with chatbots or phone agents, and occasional product quality issues such as pilling. Consumers checking reviews for TK Maxx should verify delivery restrictions (for example to Northern Ireland), keep order confirmations and receipts, and consider store collection when possible. If problems persist, escalate via documented contact channels and request case references for follow up.