Reviews show frequent, speedy customer‑service interactions and examples of quick issue resolution, particularly for missing items and refunds. However, recurring negative reports cover cancelled orders, inconsistent in‑store policy enforcement, problems with chatbots or phone agents, and occasional product quality issues such as pilling. Consumers checking reviews for TK Maxx should verify delivery restrictions (for example to Northern Ireland), keep order confirmations and receipts, and consider store collection when possible. If problems persist, escalate via documented contact channels and request case references for follow up.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer service resolved a missing item and issued a refund quickly.
“it take Hamze F less than 5 minutes to solve the issue”
Customer was charged twice and refund process was unsatisfactory.
“Charged twice for the same order”
Jumper pilled after few wears and store refused a refund.
“after only a couple of wears it pilled badly.”
Derby store staff provided professional and helpful customer service.
“Derby team = excellent customer service.”
Many reviewers describe helpful, polite in‑store and online staff who resolve issues, but several cite inconsistent policies and disputed refunds.
Very few reviewers comment on value; one raised concerns about declining quality and items not being discounted as expected.
Some customers report quick, simple chat and delivery experiences; others report cancelled orders, delivery restrictions and unhelpful bots.
A small number of reviews mention product faults such as pilling and express dissatisfaction with returns outcomes for those items.
Many praise fast responses via chat and email, while others report useless chatbots, hostile phone agents or unclear advice from staff.
Overall sentiment is mixed: frequent positive service interactions coexist with recurring issues like cancellations, policy inconsistencies and product complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Customer services resolved an issue that caused consequential loss.
“the matter was resolved well.”
Maria from the online team provided amazing and helpful support.
“Amazing and helpful staff especially Maria from Tj maxx europe team online help!”
Store and phone staff refused promised exchange and treated the customer poorly.
“I was told it would be no problem so i travelled over”
Customer received a quick, no-quibble response and appreciated it.
“I was amazed at how quickly you responded with no quibbles.”
Customer service resolved a missing item and issued a refund quickly.
“it take Hamze F less than 5 minutes to solve the issue”
Lauren provided prompt, amazing customer service and actions.
“Amazing customer service from Lauren!!!”
Problem was fixed quickly enabling the customer to complete their purchase.
“The problem was fixed quickly”
Customer finds staff consistently friendly and helpful.
“Great customer service, always friendly and helpful”
Truro store understaffed causing slow service despite good clothing selection.
“There’s only 2 people on the till and very slow at services.”
Elderly customer's late return was refused and handled rudely by staff.
“she was told she would not get a refund but a credit note”
Item arrived missing and customer service did not resolve the issue.
“the bracelet box was empty which means no bracelet!”
Store staff found a lost earring and returned it promptly.
“it had been found by 2 of their staff.”
One-day delivery order did not arrive as promised.
“product hasn't been delivered yet.”
Candle produced black smoke and caused costly damage to bathroom.
“Candle burned black smoke and ruined my downstairs toilet”
A store hazard damaged shoes and management failed to resolve the claim.
“it popped my shoe (nike air max).”
Friendly staff and good accessibility make shopping enjoyable.
“always friendly ,can't do enough for you...”
Suitcase zip failed and store staff refused to replace it despite warranty.
“they refused to replace the bag”
Site filters and delivery options make shopping easier.
“The filters make the experience much easier”
Rude cashier and unhelpful customer service left reviewer dissatisfied.
“Horrible service from such a rude woman at the till m.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TK Maxx is a UK off‑price retailer owned by the TJX Companies, operating nationwide stores and an online shop. It sells branded clothing, homeware and accessories at discounted prices and provides multiple customer channels including in‑store staff, telephone support and online chat. Typical consumer considerations include delivery options, returns and exchange policies, and occasional branded or private‑label product ranges.