Reviewers often praise soft, absorbent towels, robes, and pillows, and many mention fast dispatch. Strong value for money comes up repeatedly, along with repeat purchases. A smaller but noticeable group points to faults such as thin fabric, colour run, and poor finishing. A few business customers describe problems with bulk-order fulfilment and returns.
Examples from available reviews (Apr 2021 – Mar 2026).
Towels were thick, fantastic quality and good value; delivery was fast.
“Fast delivery and fantastic quality.”
Good value, good price and rapid safe delivery led to buying two.
“Good value : good price : rapid safe delivery : so good bought two”
Products were thin and unsuitable for hotel use, and returns process was difficult.
“they are very thin so won’t last very long.”
Wrong colour bulk shipment caused returns and financial losses and no apology.
“Wrong colour items were sent for my bulk shipment to Amazon”
Many reviews mention quick dispatch and prompt delivery. Some describe delivery mistakes, such as parcels left in bins or sent to the wrong address. A minority report returns that felt slow or awkward and took several attempts to sort out.
Most reviewers call the items good value and point to low prices or “amazing” deals. Value comments often sit alongside recommendations and repeat buying. Only a few question the balance between price and quality, and those comments focus on particular products.
Customers often describe the website as easy to use and ordering as straightforward. Several mention problems with tracking or delivery notifications. Praise for usability outweighs complaints, but tracking issues show up in more than one comment.
Many reviews highlight plush, thick, absorbent towels, warm duvets, and comfortable pillows that match the descriptions. A noticeable set of comments points to thin material, poor finishing, and colour bleeding on some facecloths. Praise for quality appears often; complaints are less common but detailed and repeated.
Many reviewers say delivery and order updates are clear. Some negative comments describe weak communication around bulk shipments and returns, including no apology or missed notifications. Positive notes on communication appear more often than the negatives.
Feedback is led by a strong run of satisfied retail customers and repeat buyers. A clear minority reports serious problems with certain products or with bulk-order fulfilment and returns. The gap between very positive one-off orders and negative bulk/returns experiences points to a marked split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Royal Egyptian towels were thin, small and poorly finished, reviewer will not rebuy.
“Rubbish quality towels.”
I recently purchased some luxury bath towels from The Towel Shop and I am extremely impressed with both the quality of the products and their excellent customer service. The towels are made from soft and lustrous Egyptian cotton that feels amazing against my skin. They are also very absorbent, making them perfect for daily use.
When I placed my order online, I was delighted to see that they offer a price promise guarantee which ensured me that I got the best deal on my purchase. Moreover, free delivery added an extra value to their already reasonable prices.
Not only did my items arrive promptly but when a slight discrepancy occurred with one of the products in my order, their customer support was swift to rectify any issues ensuring complete satisfaction as valued customers.
Overall, shopping at The Towel Shop proved to be an excellent experience - from the quality of their products, affordable prices matched by unbeatable free services; it is always relieving after buying something online, knowing you have good quality behind your screen.
Wrong colour bulk shipment caused returns and financial losses and no apology.
“Wrong colour items were sent for my bulk shipment to Amazon”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Towel Shop is a UK-based online retailer focused on towels and home textiles. Its range includes bath towels, hand towels, bathrobes, bedding, and bathroom accessories. The site lists details like material, size, and care instructions, and offers online checkout plus customer accounts. It serves both retail shoppers and trade buyers across the UK, with support available by email and phone.