Reviews for The Towel Shop show a clear pattern: most buyers report good towel quality, absorbency and reasonable prices, and many praise prompt delivery and helpful customer service. A minority of reviews describe delivery problems (misdelivery or delayed parcels) or difficulty with returns. One review mentions a dressing gown that did not meet expectations, indicating occasional variability across items. If you prioritise towel quality and value, these reviews are largely favourable; if returns or delivery reliability are critical, check the retailer’s tracking options and returns policy before ordering.
Examples from available reviews (Apr 2021 – Feb 2026).
High-quality, absorbent Egyptian cotton towels with prompt, helpful customer service.
“extremely impressed with both the quality of the products and their excellent customer service.”
Communication and delivery were excellent; towels were good quality and value.
“Communication and delivery were excellent.”
Reviewer liked the item but it was left in their bin.
“it was left in my bin”
Products were thin and unsuitable for hotel use, and returns process was difficult.
“they are very thin so won’t last very long.”
Reviewers commonly report prompt, helpful customer service and quick resolution of order issues; a minority report problems with returns.
Many reviewers note competitive prices and good value—several mention price guarantees or that items represent good quality for the price.
Most customers report fast delivery and satisfactory packaging; a subset mention missing tracking, delayed delivery or misdelivered parcels.
Towels and linens are frequently described as absorbent, soft and durable; a small number of comments note thinner items or less-luxurious garments.
A small number of reviews mention communication—mostly positive on updates and order handling, but one notes difficulty with returns communication.
Overall impressions are positive for product quality and value, though occasional delivery or returns problems temper some experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Royal Egyptian towels were thin, small and poorly finished, reviewer will not rebuy.
“Rubbish quality towels.”
I recently purchased some luxury bath towels from The Towel Shop and I am extremely impressed with both the quality of the products and their excellent customer service. The towels are made from soft and lustrous Egyptian cotton that feels amazing against my skin. They are also very absorbent, making them perfect for daily use.
When I placed my order online, I was delighted to see that they offer a price promise guarantee which ensured me that I got the best deal on my purchase. Moreover, free delivery added an extra value to their already reasonable prices.
Not only did my items arrive promptly but when a slight discrepancy occurred with one of the products in my order, their customer support was swift to rectify any issues ensuring complete satisfaction as valued customers.
Overall, shopping at The Towel Shop proved to be an excellent experience - from the quality of their products, affordable prices matched by unbeatable free services; it is always relieving after buying something online, knowing you have good quality behind your screen.
Wrong colour bulk shipment caused returns and financial losses and no apology.
“Wrong colour items were sent for my bulk shipment to Amazon”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Towel Shop is an online retailer specialising in towels, bathrobes and related home textiles. Customers typically research its product range, material choices and delivery and returns policies when checking reviews. This summary is intended to help shoppers evaluate common experiences with product quality, pricing, delivery and customer support.