Reviews for The Towel Shop show a clear pattern: most buyers report good towel quality, absorbency and reasonable prices, and many praise prompt delivery and helpful customer service. A minority of reviews describe delivery problems (misdelivery or delayed parcels) or difficulty with returns. One review mentions a dressing gown that did not meet expectations, indicating occasional variability across items. If you prioritise towel quality and value, these reviews are largely favourable; if returns or delivery reliability are critical, check the retailer’s tracking options and returns policy before ordering.
Examples from available reviews (Apr 2021 – Feb 2026).
High-quality, absorbent Egyptian cotton towels with prompt, helpful customer service.
“extremely impressed with both the quality of the products and their excellent customer service.”
Communication and delivery were excellent; towels were good quality and value.
“Communication and delivery were excellent.”
Reviewer liked the item but it was left in their bin.
“it was left in my bin”
Products were thin and unsuitable for hotel use, and returns process was difficult.
“they are very thin so won’t last very long.”
Reviewers commonly report prompt, helpful customer service and quick resolution of order issues; a minority report problems with returns.
Many reviewers note competitive prices and good value—several mention price guarantees or that items represent good quality for the price.
Most customers report fast delivery and satisfactory packaging; a subset mention missing tracking, delayed delivery or misdelivered parcels.
Towels and linens are frequently described as absorbent, soft and durable; a small number of comments note thinner items or less-luxurious garments.
A small number of reviews mention communication—mostly positive on updates and order handling, but one notes difficulty with returns communication.
Overall impressions are positive for product quality and value, though occasional delivery or returns problems temper some experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Product had decent quality and a good price.
“decent quality good price”
Pillow was very comfortable and was dispatched and arrived quickly.
“It's the most comfortable pillow I have ever had.”
The reviewer reported that their experience was good.
“Experience is good.”
Reviewer praised the excellent customer service.
“Excellent customer service”
600gsm bath towels were a quality product at an amazing price.
“Amazing price and easy to use website.”
Robe was good quality, delivered on time and priced well.
“Good quality robe delivered on time at a very good price.”
Good value, good price and rapid safe delivery led to buying two.
“Good value : good price : rapid safe delivery : so good bought two”
Guest towels are used in the kitchen to dry hands during cooking.
“Guest towels, I use them in the kitchen just to dry my hands”
Bath robe felt lovely and soft but packaging was ripped and taped up.
“it felt lovely and soft”
Towels were excellent and perfect, offered at a great price.
“Great towels. Absolutely 💯 perfect.”
Towels plumped up after washing and had a gorgeous colour; facecloths bled.
“do leak a lot of colour.”
Website was easy to use and items were lovely and received.
“really good easy to use website and lovely items bought and received”
Towels were thick, fantastic quality and good value; delivery was fast.
“Fast delivery and fantastic quality.”
Great quality towels at a brilliant price; reviewer well pleased.
“Great quality towels brilliant price...well pleased.”
Reviewer described purchase as excellent and great value.
“Excellent Great value”
Reviewer was impressed by how quickly the item was delivered.
“I was very impressed with how quickly his was delivered.”
Product arrived quickly to the reviewer.
“Product arrived quickly”
Product offered excellent value and quality with fast delivery.
“Excellent value and quality.”
Face cloths quality was unsatisfactory and the return process required multiple emails.
“it required multiple emails before I received the return label.”
Towel was lovely and of great quality.
“Lovely towel, great quality!”
Liked the product and praised the swift service.
“I like the product and the swift service”
Reviewer praised the towels and service and expressed loyalty.
“Great towels, great service & wouldn’t go anywhere else”
Communication and delivery were excellent; towels were good quality and value.
“Communication and delivery were excellent.”
Towels were high quality and delivery was very fast.
“Great quality towels, very fast delivery, happy with purchase.”
Feather and down product was warm, compact and fluffed up easily.
“So warm and comfy.”
Bought bamboo bath sheets and previous items, noting consistent guaranteed quality.
“Guaranteed quality every time.”
Product was great, reasonably priced with prompt delivery.
“Great product at a reasonable price and prompt delivery”
Good communication; product arrived on time and offered good value.
“good communication. Arrived on time and good value product.”
The reviewer reported that the service was fast.
“Fast service.”
Reviewer liked the item but it was left in their bin.
“it was left in my bin”
Items offered very good value and good quality.
“Very good value, good quality items”
Material was great, warm and offered at a good price.
“Great material, lovely and warm.”
Towels were heavy and absorbent, but tracking and delivery were problematic.
“only issue was tracking my order on the website”
Amazing price, lovely quality and fast delivery; reviewer was very happy.
“Amazing price, lovely quality and fast delivery.”
Product was lovely and matched its description.
“Exactly as described”
Towels effectively dry and are brilliant quality; reviewer would buy again.
“Really good towels that actually dry you.”
Items matched description, arrived promptly and well packaged.
“arrived promptly in suitable packaging.”
Product arrived quickly and matched its description; reviewer pleased.
“the product was as described.”
Delivery person sent to the wrong address, but duvet was comfortable.
“Your delivery person send the wrong address!”
Products were thin and unsuitable for hotel use, and returns process was difficult.
“they are very thin so won’t last very long.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Towel Shop is an online retailer specialising in towels, bathrobes and related home textiles. Customers typically research its product range, material choices and delivery and returns policies when checking reviews. This summary is intended to help shoppers evaluate common experiences with product quality, pricing, delivery and customer support.