Reviews Analysed
21
We Collect & Analyse Reviews
The Towel Shop
Experiences & Reviews
The Towel Shop is an online retailer specialising in towels, bathrobes and related home textiles. Customers typically research its product range, material choices and delivery and returns policies when checking reviews. This summary is intended to help shoppers evaluate common experiences with product quality, pricing, delivery and customer support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report prompt, helpful customer service and quick resolution of order issues; a minority report problems with returns.
Share
Strong
7%
💰
Value for money
Many reviewers note competitive prices and good value—several mention price guarantees or that items represent good quality for the price.
Share
Strong
10%
⚡
User experience
Most customers report fast delivery and satisfactory packaging; a subset mention missing tracking, delayed delivery or misdelivered parcels.
Share
Strong
18%
🔧
Product quality
Towels and linens are frequently described as absorbent, soft and durable; a small number of comments note thinner items or less-luxurious garments.
Share
Strong
29%
📞
Communication
A small number of reviews mention communication—mostly positive on updates and order handling, but one notes difficulty with returns communication.
Share
Mixed
6%
⭐
Overall experience
Overall impressions are positive for product quality and value, though occasional delivery or returns problems temper some experiences.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Luxury Bathrobes &Towels: Royal Treatment Guaranteed!
"I recently purchased some luxury bath towels from The Towel Shop and I am extremely impressed with both the quality of the products and their excellent customer service. The towels are made from soft and lustrous Egyptian cotton that feels amazing against my skin. They are also very absorbent, making them perfect for daily use. When I placed my order online, I was delighted to see that they offer a price promise guarantee which ensured me that I got the best deal on my purchase. Moreover, free delivery added an extra value to their already reasonable prices. Not only did my items arrive promptly but when a slight discrepancy occurred with one of the products in my order, their customer support was swift to rectify any issues ensuring complete satisfaction as valued customers. Overall, shopping at The Towel Shop proved to be an excellent experience - from the quality of their products, affordable prices matched by unbeatable free services; it is always relieving after buying something online, knowing you have good quality behind your screen."
Petra
Collected.reviews
Jun 25, 2022
Featured for: Detailed positive on product and service
Reliable seller offering great priced products
"I ordered towels, tea towels, and a dressing gown. Communication and delivery were excellent. The quality of the towels and value for money were splen..."
Janet Rough
Trustpilot
Sep 30, 2025
Featured for: Mentions quality, delivery, dressing‑gown issue
Delivery
"I like the item, but when delivered it was left in my b..."
Gillian Mcgee
Trustpilot
Sep 30, 2025
Featured for: Delivery left in bin
Low quality products and frustrating returns
"I ordered some bath mats and tea towels. They are not what I expected for hotel use as they are very thin so won’t last very long..."
Baoxiu Qi
Trustpilot
Sep 30, 2025
Featured for: Negative on product and returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mayoori Patel
trustpilot.com
Sep 30, 2025
Recommended
I like the product a...
M
Ms Gillian Leeming
trustpilot.com
Sep 30, 2025
Great towels
Great towels, great service...
J
Janet Rough
trustpilot.com
Sep 30, 2025
Reliable seller offering great priced products
I ordered towels, tea towels, and a dressing gown. Communication and delivery were excellent. The quality of the towels and value for money were splen...
A
Alan Brown
trustpilot.com
Sep 30, 2025
Great quality towels
Great quality towels, very fast...
J
Jeff Kirkpatrick
trustpilot.com
Sep 30, 2025
Does what it says on the tin
Feather and down works so much better than man made. This one cocoons me. So warm and comfy. Arrives vacuum packed so is compact, but easily and quick...
J
Josephine
trustpilot.com
Sep 30, 2025
Just bought bamboo bath sheets
Just bought bamboo bath sheets. Great selection of colours. Have bought bath robes and t...
C
Colin
trustpilot.com
Sep 30, 2025
recommended
Great product at a reasonab...
S
Simon
trustpilot.com
Sep 30, 2025
good communication
good communication. Arrived o...
J
Jane Croot
trustpilot.com
Sep 30, 2025
Fast service.
...
G
Gillian Mcgee
trustpilot.com
Sep 30, 2025
Delivery
I like the item, but when delivered it was left in my b...
S
Sue
trustpilot.com
Sep 30, 2025
Very good value
Very good value,...
D
David Evans
trustpilot.com
Sep 30, 2025
Great material
Great material, lovely an...
A
Anthony Hawkins
trustpilot.com
Sep 30, 2025
The towels are great
The towels are great, exactly as expected. Very heavy and very absorbent. The only issue was tracking m...
E
Elaine
trustpilot.com
Sep 30, 2025
Amazing price
Amazing price, lovely quality and fast deliv...
s
sarah key
trustpilot.com
Sep 30, 2025
Lovely product
Lovely product. Ex...
H
Hannah Bouhaddou
trustpilot.com
Sep 30, 2025
Really good towels that actually dry…
Really good towels that actually dry you...
R
Rachel
trustpilot.com
Sep 30, 2025
Happy with purchases
Items as described, arrived promptly in suitable packag...
R
Ron
trustpilot.com
Sep 30, 2025
Blue bath robe
Arrived quickly, the product was...
c
customer
trustpilot.com
Sep 30, 2025
Your delivery person send the wrong…
Your delivery person send the wrong address! Instead of 49B they send 49! I r...
B
Baoxiu Qi
trustpilot.com
Sep 30, 2025
Low quality products and frustrating returns
I ordered some bath mats and tea towels. They are not what I expected for hotel use as they are very thin so won’t last very long...
Conclusion
Reviews for The Towel Shop show a clear pattern: most buyers report good towel quality, absorbency and reasonable prices, and many praise prompt delivery and helpful customer service. A minority of reviews describe delivery problems (misdelivery or delayed parcels) or difficulty with returns. One review mentions a dressing gown that did not meet expectations, indicating occasional variability across items. If you prioritise towel quality and value, these reviews are largely favourable; if returns or delivery reliability are critical, check the retailer’s tracking options and returns policy before ordering.