Reviews Analysed
20
We Collect & Analyse Reviews
The Perfume Shop
Experiences & Reviews
The Perfume Shop is a UK retailer of branded fragrances and related beauty gifts, operating through an online store and physical branches. Shoppers commonly research it for delivery performance, gift packaging and in‑store assistance. This summary compiles customer comments to help prospective buyers assess service, value and the buying process.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
15d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers report consistently fast delivery and helpful in‑store staff; fulfilment and speed of dispatch are frequent positive points.
Share
Strong
29%
💰
Value for money
Several customers mention competitive prices and good value, while one reviewer expected samples with a higher‑priced purchase and was disappointed.
Share
Strong
8%
⚡
User experience
Online buying and site navigation are described as straightforward by multiple reviewers, though a few struggled with the personalisation step.
Share
Strong
10%
🔧
Product quality
Packaging and product condition are commonly praised: items noted as well packed, sealed and presented suitably for gifting.
Share
Strong
17%
📞
Communication
A small number of reviews mention delivery updates and good customer service communication; sample size is limited for firm conclusions.
Share
Mixed
3%
⭐
Overall experience
Overall impressions are largely positive, with customers highlighting quick delivery, good packaging and pleasant store assistance.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Ordered some Christmas gifts for…
"Ordered some Christmas gifts for family. Gr..."
Angela Collingham
Trustpilot
Sep 30, 2025
Featured for: Mentions fast delivery and pricing
A little disappointed
"I received my order safe and in time, except for the fact that, at such an exp..."
Rachel
Trustpilot
Sep 30, 2025
Featured for: Raises value concern, no samples
Kacey rain
"I wanted to do this review about few weeks back but been so busy as I went to the shop day before university but the employee at the Perfume Shop, her..."
Amie
Trustpilot
Sep 30, 2025
Featured for: Praises in‑store staff service
Easy to purchase
"Easy to purchase. Struggled with the personalis..."
Paula
Trustpilot
Sep 30, 2025
Featured for: Easy purchase but personalisation issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
P
Pauline Foster
trustpilot.com
Sep 30, 2025
Perfume Arrived very quickly
Arrived very quickly, the perfume is a present for my gran...
c
customer
trustpilot.com
Sep 30, 2025
Very happy with purchase
Very happy with purchase, arr...
A
Angela Collingham
trustpilot.com
Sep 30, 2025
Ordered some Christmas gifts for…
Ordered some Christmas gifts for family. Gr...
A
Alison Seamark
trustpilot.com
Sep 30, 2025
Easy website and quick deliverty.
Easy website and...
c
customer
trustpilot.com
Sep 30, 2025
Fast delivery
...
P
Pauline Gregson
trustpilot.com
Sep 30, 2025
Not available in shop sold out so…
Not available in shop sold out so b...
M
Mandy Joy
trustpilot.com
Sep 30, 2025
Order arrived very quickly very pleased…
Order arrived very quickly...
g
glenn-karentalktalk.net
trustpilot.com
Sep 30, 2025
Perfume
Well packaged and...
A
Amie
trustpilot.com
Sep 30, 2025
Kacey rain
I wanted to do this review about few weeks back but been so busy as I went to the shop day before university but the employee at the Perfume Shop, her...
H
Hidaya Hersi
trustpilot.com
Sep 30, 2025
Great staff
I came today to get a few perfumes and the young lady there was an absolute delight. Lauren was very patient with me while helping me ch...
R
Rachel
trustpilot.com
Sep 30, 2025
A little disappointed
I received my order safe and in time, except for the fact that, at such an exp...
W
Wendy byrne
trustpilot.com
Sep 30, 2025
Ur site is more better i thought wanted…
Ur site is more better i thought wanted to get something nice fo...
C
Charlotte
trustpilot.com
Sep 30, 2025
Absolutely perfect
Absolutely perfect, come lovely all wrapped, in a gift box, and bag which I selected. Everything was done perf...
S
Simon Harwood
trustpilot.com
Sep 30, 2025
Speedy delivery and well packed
Speedy delivery and well...
P
Paula
trustpilot.com
Sep 30, 2025
Easy to purchase
Easy to purchase. Struggled with the personalis...
m
maureen foulkes
trustpilot.com
Sep 30, 2025
Excellent price and perfectly packaged …
Excellent price and perfectly...
K
Karen Millea
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, no messing. Updates on delivery , that's all you ask f...
K
KDM
trustpilot.com
Sep 30, 2025
Quick delivery within the given time
Perfumes were really nice in seal...
L
Linda Johnson
trustpilot.com
Sep 30, 2025
It’s a gift
Can’t tell you as it’s a pres...
E
Elaine Gregory
trustpilot.com
Sep 30, 2025
Fantastic really good fast delivery will deffinatly use you guys again thank you
Fantastic reall...
Conclusion
Customer feedback in this sample emphasises fast delivery, reliable packaging and helpful in‑store staff as recurring strengths. Several reviewers note competitive pricing or good value for money. A small number of customers reported issues with the personalisation workflow or expected spare samples with premium purchases. If gift presentation or custom ribbon options matter, consider selecting and checking those options at purchase; contact customer support if personalisation steps are unclear.