Customer feedback in this sample emphasises fast delivery, reliable packaging and helpful in‑store staff as recurring strengths. Several reviewers note competitive pricing or good value for money. A small number of customers reported issues with the personalisation workflow or expected spare samples with premium purchases. If gift presentation or custom ribbon options matter, consider selecting and checking those options at purchase; contact customer support if personalisation steps are unclear.
Examples from available reviews (Aug 2025 – Feb 2026).
Ordered Christmas gifts; service was great with fast delivery.
“Great service, fast delivery and good prices.”
Order arrived safely and on time but no gifts included.
“no gifts nor samples came with it, and I don’t think that’s right.”
Employee Kacey Rain provided amazing customer service and perfume knowledge.
“her name is - Kacey rain and her customer service was amazing”
Purchase was easy but personalisation could not be completed.
“Struggled with the personalisation part. Which I couldn't work out how to do”
Most reviewers report consistently fast delivery and helpful in‑store staff; fulfilment and speed of dispatch are frequent positive points.
Several customers mention competitive prices and good value, while one reviewer expected samples with a higher‑priced purchase and was disappointed.
Online buying and site navigation are described as straightforward by multiple reviewers, though a few struggled with the personalisation step.
Packaging and product condition are commonly praised: items noted as well packed, sealed and presented suitably for gifting.
A small number of reviews mention delivery updates and good customer service communication; sample size is limited for firm conclusions.
Overall impressions are largely positive, with customers highlighting quick delivery, good packaging and pleasant store assistance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Staff were lovely and helpful during the visit.
“The staff was lovely and helpful thank you .”
Ayesha was polite, professional and very persuasive as a salesperson.
“Ayesha was a wonderful saleswoman, very polite and professional”
Susan provided very helpful and kind assistance.
“Susan was very helpful and kind”
Staff asked if assistance was needed and were very nice throughout.
“came and asked if needed assistance and was very nice throughout”
Customer care was good and described as fantastic.
“Good customer care. Fantastic”
Staff were very helpful and offered great advice.
“Very helpful and they gave great advice.”
Quick purchase with fast delivery, gift received and competitive prices.
“Quick purchase, no problems, fast delivery. Great team. I even received a gift.”
Goods arrived as described, on time and nicely packaged.
“Goods arrived as described and on time, Also nicely packaged,”
Anika provided polite and helpful customer service.
“Anika was very good with her customer service polite and helpful”
Customer service was great and appreciated by the reviewer.
“Great customer service”
Item was as described and delivered quickly despite Royal Mail issues.
“item as described and delivered quickly, it would of been delivered very quickly if Royal Mail had delivered when they should!”
Denisa provided lovely, helpful and amazing service; customer will return.
“we were serviced by Denisa. she was lovely she helped me with all i needed help with and there was amazing service. i will be back”
The service received was excellent and positive.
“Excellent service!”
Overall experience was great and staff were really helpful.
“Great experience really helpful”
Liz provided brilliant assistance with a birthday purchase and was helpful.
“Liz was absolutely brilliant with him nothing was to much trouble”
Daughter had an allergic reaction; investigation and promised refund delayed and unresolved.
“It is the 16th February still no refund!!! Appalling!!!”
Service was really good and staff were friendly.
“Was really good and the people was really friendly too”
Reviewer recommends this company to others.
“Recommend.”
Product was great, well priced, and delivered quickly.
“Great product, good price and quick delivery. Thank you”
Package not received; delivery company investigating and resolution appears delayed.
“I did not receive my package and I'm not happy about it honestly.”
Geoff rates the Ilford branch 10/10 and liked the wrapping.
“His wrapping was also very good”
Received Dior Elixir that smells different and fades within a few hours.
“wears off within 2-3 hours”
Miss Dior bottle did not smell authentic and did not last.
“don’t smell like it and doesn’t last smells cheap”
Order never delivered; complaint raised but no refund and poor communication.
“parcel was never delivered.”
Perfume arrived shattered due to improper shipping.
“arrived shattered because of improper shipping”
Returned unopened perfume but refund has not been received after weeks.
“I returned an unopened perfume and still have not had my refund.”
Order placed November 3 not received and refund request unanswered.
“I ordered perfume on November 3rd and still have not received it”
Order repeatedly delayed and reviewer advises using a competitor.
“My order is repeatedly delayed to a point i doubt it will turn up.”
Parcel not received; Royal Mail missed delivery and no note left.
“Still not received my parcel its been a week since ordering”
Received a women's perfume instead of the men's aftershave ordered.
“I got women's perfume instead of men's aftershave.”
Items were missing and customer service did not respond for over a month.
“some items were missing from my package.”
Ordered a 50ml bottle but only received 30ml.
“Bought a 50ml bottle of perfume only got 30ml”
Order was missing and customer service ignored and was rude.
“They just keep ignoring me, the manager was rude!”
Delivery took a month, unclear preorder policy, but prices are good.
“My order arrived today, exactly one month and a day after ordering.”
Rewards points offers were not honoured and discounts unavailable.
“rewards gained from points means nothing”
Did not receive ordered perfume and customer service were unhelpful and rude.
“I never fot the perfume I ordered”
Delivery was delayed, extra charges appeared and refund process was difficult.
“the product was stuck at a depot in Dubai for a week or so.”
Communication was slow and they ignored refund requests for months.
“Awful, slow communication, 3 months worth of delays”
Perfume arrived quickly and is a Christmas present.
“Arrived very quickly”
Product arrived quickly and was well packaged, customer pleased.
“Very happy with purchase, arrived quickly & well packaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Perfume Shop is a UK retailer of branded fragrances and related beauty gifts, operating through an online store and physical branches. Shoppers commonly research it for delivery performance, gift packaging and in‑store assistance. This summary compiles customer comments to help prospective buyers assess service, value and the buying process.