Many reviewers praise in-store staff for friendly, well-informed help and neat gift wrapping. When orders go smoothly, they are often dispatched fast and arrive well packed. Another group reports parcels that never turn up, incorrect items, or goods arriving damaged. Several customers also mention slow or unresolved refund checks and weak follow-up communication.
Examples from available reviews (Aug 2025 – Mar 2026).
Ayesha was polite, professional and very persuasive as a salesperson.
“Ayesha was a wonderful saleswoman, very polite and professional”
Quick delivery with helpful delivery updates and great customer service.
“Quick delivery, no messing. Updates on delivery , that's all you ask for .”
Order never delivered; complaint raised but no refund and poor communication.
“parcel was never delivered.”
Miss Dior bottle did not smell authentic and did not last.
“don’t smell like it and doesn’t last smells cheap”
Reviewers often single out staff by name for polite, patient, knowledgeable help in store. Many also mention fast order handling and careful gift wrapping. A noticeable group describes fulfilment problems such as orders that never arrive or turn up damaged, creating a sharp contrast in service.
Many customers say the prices are good and the purchases feel like strong value, often pairing this with comments about fast delivery. A smaller number raise problems with loyalty rewards and missing promotional items. Reports of points not being redeemed and samples not included appear, but less often.
Customers commonly describe the website as easy to use with a simple checkout. A few struggled with the personalisation tool. Negative reviews mention delays, added charges, and long delivery times, which makes the experience harder to use.
Several reviews claim problems with fragrance performance, including a bottle that "wears off within 2-3 hours" and scents that "don’t smell like it" or "smell cheap". A few isolated reviews mention receiving the wrong volume. Specific praise for long-lasting fragrance appears only occasionally.
Some customers highlight clear delivery updates and tracking when orders go well. More reviews describe slow or missing replies to questions, long-running refund checks, and complaints that go unanswered. Multiple reviewers mention no response and lengthy delays.
Reviews split between very positive in-store help and a set of serious problems with fulfilment and aftercare. That divide leads to uneven satisfaction. Praised staff alongside repeated issues with delivery and communication shape the overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Ordered Christmas gifts; service was great with fast delivery.
“Great service, fast delivery and good prices.”
Website was easy to use and delivery was quick.
“Easy website and quick deliverty.”
Delivery was fast and arrived promptly.
“Fast delivery”
Item was sold out in store so bought online with fast delivery.
“Not available in shop sold out so bought online fast delivery no hassle”
Order arrived quickly and the customer was pleased with the item.
“Order arrived very quickly very pleased with my item”
Item was well packaged and delivery was very fast.
“Well packaged and very fast delivery”
Employee Kacey Rain provided amazing customer service and perfume knowledge.
“her name is - Kacey rain and her customer service was amazing”
Lauren provided patient help and made the shopping enjoyable.
“Lauren was very patient with me while helping me choose the scents that I liked”
Order arrived safely and on time but no gifts included.
“no gifts nor samples came with it, and I don’t think that’s right.”
Website was better than expected and gift was well packaged.
“boxed it well and ribbon it well”
Order was perfectly wrapped in chosen gift box with personalised ribbon.
“Absolutely perfect, come lovely all wrapped, in a gift box, and bag which I selected.”
Delivery was speedy, items well packed, and provided excellent value.
“Speedy delivery and well packed. Excellent value.”
Purchase was easy but personalisation could not be completed.
“Struggled with the personalisation part. Which I couldn't work out how to do”
Excellent price, perfectly packaged with very prompt delivery.
“Excellent price and perfectly packaged very prompt delivery”
Quick delivery with helpful delivery updates and great customer service.
“Quick delivery, no messing. Updates on delivery , that's all you ask for .”
Perfumes arrived sealed and delivery was on time.
“Perfumes were really nice in sealed boxes and delivery was on time”
Cannot evaluate the product because it is a present purchased online.
“Can’t tell you as it’s a present This was purchased on line”
Delivery was fantastic and really good.
“Fantastic really good delivery”
System created duplicate orders and customer service gave inconsistent guidance.
“i had been charged twice and i had a dulplicate order”
Box arrived damaged and perfume was missing; customer service refused resolution.
“my perfume was missing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Perfume Shop is a UK retailer that focuses on branded and designer fragrances. It sells perfumes, aftershaves, gift sets, and related beauty products through stores nationwide and an online shop. Customers can use delivery options or click and collect from local stores. Checkout includes gift wrapping and personalised packaging. Product pages list bottle sizes and manufacturer details to help shoppers choose.