Customer feedback in this sample emphasises fast delivery, reliable packaging and helpful in‑store staff as recurring strengths. Several reviewers note competitive pricing or good value for money. A small number of customers reported issues with the personalisation workflow or expected spare samples with premium purchases. If gift presentation or custom ribbon options matter, consider selecting and checking those options at purchase; contact customer support if personalisation steps are unclear.
Examples from available reviews (Aug 2025 – Feb 2026).
Ordered Christmas gifts; service was great with fast delivery.
“Great service, fast delivery and good prices.”
Order arrived safely and on time but no gifts included.
“no gifts nor samples came with it, and I don’t think that’s right.”
Employee Kacey Rain provided amazing customer service and perfume knowledge.
“her name is - Kacey rain and her customer service was amazing”
Purchase was easy but personalisation could not be completed.
“Struggled with the personalisation part. Which I couldn't work out how to do”
Most reviewers report consistently fast delivery and helpful in‑store staff; fulfilment and speed of dispatch are frequent positive points.
Several customers mention competitive prices and good value, while one reviewer expected samples with a higher‑priced purchase and was disappointed.
Online buying and site navigation are described as straightforward by multiple reviewers, though a few struggled with the personalisation step.
Packaging and product condition are commonly praised: items noted as well packed, sealed and presented suitably for gifting.
A small number of reviews mention delivery updates and good customer service communication; sample size is limited for firm conclusions.
Overall impressions are largely positive, with customers highlighting quick delivery, good packaging and pleasant store assistance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Ordered Christmas gifts; service was great with fast delivery.
“Great service, fast delivery and good prices.”
Website was easy to use and delivery was quick.
“Easy website and quick deliverty.”
Delivery was fast and arrived promptly.
“Fast delivery”
Item was sold out in store so bought online with fast delivery.
“Not available in shop sold out so bought online fast delivery no hassle”
Order arrived quickly and the customer was pleased with the item.
“Order arrived very quickly very pleased with my item”
Item was well packaged and delivery was very fast.
“Well packaged and very fast delivery”
Employee Kacey Rain provided amazing customer service and perfume knowledge.
“her name is - Kacey rain and her customer service was amazing”
Lauren provided patient help and made the shopping enjoyable.
“Lauren was very patient with me while helping me choose the scents that I liked”
Order arrived safely and on time but no gifts included.
“no gifts nor samples came with it, and I don’t think that’s right.”
Website was better than expected and gift was well packaged.
“boxed it well and ribbon it well”
Order was perfectly wrapped in chosen gift box with personalised ribbon.
“Absolutely perfect, come lovely all wrapped, in a gift box, and bag which I selected.”
Delivery was speedy, items well packed, and provided excellent value.
“Speedy delivery and well packed. Excellent value.”
Purchase was easy but personalisation could not be completed.
“Struggled with the personalisation part. Which I couldn't work out how to do”
Excellent price, perfectly packaged with very prompt delivery.
“Excellent price and perfectly packaged very prompt delivery”
Quick delivery with helpful delivery updates and great customer service.
“Quick delivery, no messing. Updates on delivery , that's all you ask for .”
Perfumes arrived sealed and delivery was on time.
“Perfumes were really nice in sealed boxes and delivery was on time”
Cannot evaluate the product because it is a present purchased online.
“Can’t tell you as it’s a present This was purchased on line”
Delivery was fantastic and really good.
“Fantastic really good delivery”
System created duplicate orders and customer service gave inconsistent guidance.
“i had been charged twice and i had a dulplicate order”
Box arrived damaged and perfume was missing; customer service refused resolution.
“my perfume was missing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Perfume Shop is a UK retailer of branded fragrances and related beauty gifts, operating through an online store and physical branches. Shoppers commonly research it for delivery performance, gift packaging and in‑store assistance. This summary compiles customer comments to help prospective buyers assess service, value and the buying process.