Reviews show frequent positive experiences with helpful customer service, quick responses and generally straightforward online ordering. Many customers praise pricing, tracked delivery options and authentic products. However, a notable minority report fulfilment problems (missing or incorrect items), damaged packaging and occasional failures to resolve enquiries. Consumers considering The Pen Shop may wish to check order confirmations, keep dispatch and delivery records, and confirm promotional terms before checkout. For high‑value purchases consider asking explicitly about packaging, engraving lead times and return procedures.
Examples from available reviews (Oct 2022 – Feb 2026).
Pleasant shop experience with helpful staff and high-quality pens.
“Overall, my experience at The Pen Shop was fantastic.”
Good pricing, tracked 48-hour delivery and great customer service.
“Great pricing including 48 hour Royal Mail Tracked Delivery.”
Poor packaging sent expensive Montblanc ink in a Jiffy bag.
“What business sends a customer 4 full bottles on Montblanc ink with £80 into a Jiffy bag.”
Order missing items and customer service accused reviewer then ignored.
“I was made to feel like I was lying & had tried scamming them for the pen.”
Most reviewers describe helpful, responsive customer service and timely responses; a small share report unresolved order problems or poor replies.
Several reviewers note competitive pricing and welcome discounts, plus tracked delivery options; a minority report issues with promotional codes.
Website and in‑store browsing are often praised for ease and quick delivery; others experienced checkout coupon problems, automated‑system faults or order errors.
Many customers report original, well‑made pens and correct parts; some received wrong colours, missing items or damaged packaging on arrival.
Reviewers frequently report clear, timely email and telephone replies and proactive help sourcing parts; a minority say messages were ignored or information was incorrect.
Most reviewers recommend The Pen Shop for range and service, while a smaller group report fulfilment or support breakdowns that affected their overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
First-class service from helpful, friendly staff.
“First class service helpful and friendly people”
Item was misrepresented on the seller's site; buyer won't return.
“Item misrepresented on the sellers' site. Will not buy again”
Discounted price and refills arrived safely and quickly.
“The price with a discount was great. The refills for my favourite pen arrived safely and quickly.”
Excellent customer service and comprehensive shop selection.
“Excellent customer service and great shop it had everything you need and more!”
Quick and simple selection enabled using favourite pen again.
“Quick, simple, comprehensive selection. Finally using my favourite pen again!”
Items had fast delivery and great service.
“Fast delivery, great service”
High-quality pen; engraving was handwritten, not printed as expected.
“it was hand-written by someone else”
Ordered wrong refills; emails and calls did not correct order.
“However still sent the wrong refills”
Swift dispatch and great service; customer pleased with item.
“Swift dispatch fabulous item great service.”
Kept informed about order status; beautiful pen and swift resolution.
“I was kept informed about tye status of the order, the pen bought is beautiful and a query I raised was dealt with immediately.”
Shopping here is consistently a great experience.
“Shopping here is always a great experience. Many thanks.”
Items arrived on time and matched description.
“Items arrived on time and as described”
They helped identify the pen model and delivered next day.
“They assisted me when finding out what specific model of pen I had in the vast range of Mont Blanc pens”
Good, fast service and an excellent product.
“good fast service .excellent product”
Received excellent, courteous service when buying and reordering fountain pen.
“Excellent service from The Pen Shop”
Competitive prices combined with great products and excellent service.
“Brilliant service , great products , all at a competitive cost - a must use business !”
Staff gave quick attention and were pleasant.
“Quick attention from very pleasent staff”
Samantha was extremely helpful advising on a refill for an old pen.
“Samantha extremely helpful in advising me regarding a refill for a very old pen of mine.”
Excellent service and communications; reviewer would purchase again.
“Excellent service and communications, would not hesitate making purchase from here again.”
Fast delivery and very competitive pricing on Mont Blanc inks.
“Speedy delivery. Best prices for Mont blanc inks”
Received quality items with excellent service and fast delivery.
“Excellent service, quality items & fast delivery”
Helpful staff, rapid dispatch and good price.
“Very helpful. Rapid dispatch. Good price”
Helpful to receive the correct refill for the pen.
“useful to have the correct refill”
Staff provided helpful advice and replaced incorrect refills at no cost.
“The Pen Shop agreed to replace without further cost to me the correct refills.”
First-class service from knowledgeable, polite and friendly staff.
“A first class service from well informed knowledgeable staff.”
Very quick delivery combined with a competitive price.
“Very quick delivery along with a competitive price”
Smooth, speedy transaction offering good value for money.
“Great transaction ! Speedy & efficient. Good value for money.”
Helpful staff sorted my needs; I will use them again.
“I found the pen shop very helpful and sorted what i needed ,i will be using them again”
Quality products, easy ordering and speedy shipping.
“Good choice, quality product, easy to order and shipped speedily. Friendly company.”
Ordering was straightforward and delivery quick; very satisfied.
“Very easy and straight forward ordering process and quick delivery.”
Order matched expectations and arrived on time.
“What I ordered was exactly what I wanted and it arrived on time.”
Quick response and three-day delivery with updates provided.
“My order for pen refills received a quick response and was delivered within 3 days, keeping me updated on progress.”
Fountain pen gift arrived quickly, including engraving time.
“Very quick delivery, which included the engraving time, so I was very happy !!!”
Expensive pen leaked despite following care guidelines; very disappointed.
“The very expensive pen constantly leaks despite care according to your guidelines.”
Clear website, quick delivery and excellent communication; fair pricing.
“Clear website layout enabled me to locate the refill needed.”
Ordered refills were delivered promptly.
“Prompt delivery of ordered refills”
Quick response to delivery query; reviewer very happy with reply.
“Quick response to query, concerning delivery.. Very happy with there reply,”
Ordering was easy and delivery fast with no problems.
“Easy to order. Fast delivery. No problems.”
Quick response resolved customer's search; reviewer was grateful.
“Thanks very much for your very quick response. I’ve searched the internet and was unable to find it. Much obliged. Keith Malcolmson”
Engraved pen ordered and received next day; service was incredible.
“Incredible service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Pen Shop is a UK retailer focused on writing instruments and related accessories, operating an online shop with customer support. It typically stocks pens, inks, refills and spare parts and offers services such as engraving and order fulfilment. People searching reviews often look for information on product authenticity, delivery, customer service and returns. This profile is intended to help consumers assess typical strengths and risks reported by past buyers.