Reviews Analysed
21
We Collect & Analyse Reviews
The Pen Shop
Experiences & Reviews
The Pen Shop is a UK retailer focused on writing instruments and related accessories, operating an online shop with customer support. It typically stocks pens, inks, refills and spare parts and offers services such as engraving and order fulfilment. People searching reviews often look for information on product authenticity, delivery, customer service and returns. This profile is intended to help consumers assess typical strengths and risks reported by past buyers.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
12d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive customer service and timely responses; a small share report unresolved order problems or poor replies.
Share
Strong
26%
💰
Value for money
Several reviewers note competitive pricing and welcome discounts, plus tracked delivery options; a minority report issues with promotional codes.
Share
Strong
7%
⚡
User experience
Website and in‑store browsing are often praised for ease and quick delivery; others experienced checkout coupon problems, automated‑system faults or order errors.
Share
Mixed
16%
🔧
Product quality
Many customers report original, well‑made pens and correct parts; some received wrong colours, missing items or damaged packaging on arrival.
Share
Mixed
9%
📞
Communication
Reviewers frequently report clear, timely email and telephone replies and proactive help sourcing parts; a minority say messages were ignored or information was incorrect.
Share
Strong
18%
⭐
Overall experience
Most reviewers recommend The Pen Shop for range and service, while a smaller group report fulfilment or support breakdowns that affected their overall impression.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Luxurious Pens That Last A Lifetime
"I recently purchased a pen from The Pen Shop, and I must say it was an enjoyable experience. They have a vast collection of luxury writing instruments, pencils, and accessories to choose from. The sales representative was helpful in helping me select the perfect pen for my needs. The store had a pleasant ambiance that made the shopping experience calming and delightful. Each display was well-organized and beautifully presented, making browsing easy. The quality of their products is top-notch; every pen felt sturdy yet lightweight with smooth ink flow. They also offer a wide range of price options catering to everyone's budget. Overall, my experience at The Pen Shop was fantastic. From their friendly customer service to their extensive product range – they surpassed all expectations! I highly recommend this store for anyone looking for quality pens or writing instruments."
Demetris
Collected.reviews
Oct 23, 2022
Featured for: Detailed in‑store experience and product praise
Great pricing including 48 hour Royal…
"Great pricing including 48 hour Royal Mail Tracked Delivery. Easy to use we..."
Simon Lunn
Trustpilot
Sep 30, 2025
Featured for: Price, tracked delivery and website
Packaging and reply to e-mail
"What business sends a customer 4 full bottles on Montblanc ink with £80 into a Jiffy bag..."
brian graham
Trustpilot
Sep 30, 2025
Featured for: Packaging damage and poor reply
Big mistake shopping here
"I ordered a Montblanc rollerball pen & 2 packs of refills but only 1 pack of refills came & no pen. Then the enquiry started, however I was made to fe..."
MARK BARTER
Trustpilot
Sep 30, 2025
Featured for: Missing items, poor follow‑up
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dave Benn
trustpilot.com
Sep 30, 2025
Amazingly quick and accurate
I ordered the pen in advance of a celebration leaving plenty of time as I wanted it engraved. I co...
c
customer
trustpilot.com
Sep 30, 2025
Old fashioned excellent service.
This company offers a personal voice to ear service and advice. The advice was excellent. (I do have some releva...
M
Mark Henley
trustpilot.com
Sep 30, 2025
Exemplary
I had an issue with a product I ordered and the cus...
S
Simon Lunn
trustpilot.com
Sep 30, 2025
Great pricing including 48 hour Royal…
Great pricing including 48 hour Royal Mail Tracked Delivery. Easy to use we...
C
Catherine Parker
trustpilot.com
Sep 30, 2025
Very helpful
Very helpful in my quest to track down a pen refill...
C
Customer
trustpilot.com
Sep 30, 2025
Superb customer service
I asked this shop a question via their website. They went above and beyond in their efforts to respond, even contacting S...
r
ravinder dhillon
trustpilot.com
Sep 30, 2025
Found the perfect set of pens at a…
Found the perfect set of pens at a great price. Customer service was excellent very ef...
b
brian graham
trustpilot.com
Sep 30, 2025
Packaging and reply to e-mail
What business sends a customer 4 full bottles on Montblanc ink with £80 into a Jiffy bag...
M
Mark
trustpilot.com
Sep 30, 2025
I can recommend
I ordered a Montblanc piston converter and permanent black ink. The price was good and there was a 10% welcome discount too. Communicat...
T
Tyrus Cooper
trustpilot.com
Sep 30, 2025
Helpful and prompt customer service
The customer service was extremely helpful and quick to respond however, the a...
G
Geo D.
trustpilot.com
Sep 30, 2025
This was a quick easy to use website
This was a quick easy to use website, and goods arrived...
M
Mr Adrian Reilly
trustpilot.com
Sep 30, 2025
The Pen Shop LIARS
When I went onto The Pen Shop website for the first time up popped a promotion for 10% off as a new customer. I chose a pen, the Sheaffer VFM Chrome G...
p
peter baker
trustpilot.com
Sep 30, 2025
wrong information from you
you tell me that Parker do not make a red rollerball refill but they do. They are...
M
MARK BARTER
trustpilot.com
Sep 30, 2025
Big mistake shopping here
I ordered a Montblanc rollerball pen & 2 packs of refills but only 1 pack of refills came & no pen. Then the enquiry started, however I was made to fe...
K
Kev Lambert
trustpilot.com
Sep 30, 2025
Very helpful
Very helpful, and qu...
L
Linda Brooks
trustpilot.com
Sep 30, 2025
I was very impressed with their…
I was very impressed with their service. Twice I ordered the wrong refills for my Mont Blanc pen . They wer...
P
Pauline Taylor
trustpilot.com
Sep 30, 2025
Brilliant service
Brilliant service, quick delivery...
R
Rajko
trustpilot.com
Sep 30, 2025
You sent to me wrong colour of the pen.
You sent to me wron...
A
Andrew
trustpilot.com
Sep 30, 2025
Great customer service on exchanging a…
Great customer service on exchanging a pen...
P
PHILIP HAWKINS
trustpilot.com
Sep 30, 2025
It involved tracing a suitable refill…
It involved tracing a suitable refill for a good but...
Conclusion
Reviews show frequent positive experiences with helpful customer service, quick responses and generally straightforward online ordering. Many customers praise pricing, tracked delivery options and authentic products. However, a notable minority report fulfilment problems (missing or incorrect items), damaged packaging and occasional failures to resolve enquiries. Consumers considering The Pen Shop may wish to check order confirmations, keep dispatch and delivery records, and confirm promotional terms before checkout. For high‑value purchases consider asking explicitly about packaging, engraving lead times and return procedures.