Reviews show frequent positive experiences with helpful customer service, quick responses and generally straightforward online ordering. Many customers praise pricing, tracked delivery options and authentic products. However, a notable minority report fulfilment problems (missing or incorrect items), damaged packaging and occasional failures to resolve enquiries. Consumers considering The Pen Shop may wish to check order confirmations, keep dispatch and delivery records, and confirm promotional terms before checkout. For high‑value purchases consider asking explicitly about packaging, engraving lead times and return procedures.
Examples from available reviews (Oct 2022 – Feb 2026).
Pleasant shop experience with helpful staff and high-quality pens.
“Overall, my experience at The Pen Shop was fantastic.”
Good pricing, tracked 48-hour delivery and great customer service.
“Great pricing including 48 hour Royal Mail Tracked Delivery.”
Poor packaging sent expensive Montblanc ink in a Jiffy bag.
“What business sends a customer 4 full bottles on Montblanc ink with £80 into a Jiffy bag.”
Order missing items and customer service accused reviewer then ignored.
“I was made to feel like I was lying & had tried scamming them for the pen.”
Most reviewers describe helpful, responsive customer service and timely responses; a small share report unresolved order problems or poor replies.
Several reviewers note competitive pricing and welcome discounts, plus tracked delivery options; a minority report issues with promotional codes.
Website and in‑store browsing are often praised for ease and quick delivery; others experienced checkout coupon problems, automated‑system faults or order errors.
Many customers report original, well‑made pens and correct parts; some received wrong colours, missing items or damaged packaging on arrival.
Reviewers frequently report clear, timely email and telephone replies and proactive help sourcing parts; a minority say messages were ignored or information was incorrect.
Most reviewers recommend The Pen Shop for range and service, while a smaller group report fulfilment or support breakdowns that affected their overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Personal advice was excellent and led to an immediate purchase.
“The advice was excellent.”
Customer service was exemplary after a product issue.
“the customer service was exemplary.”
Good pricing, tracked 48-hour delivery and great customer service.
“Great pricing including 48 hour Royal Mail Tracked Delivery.”
Staff successfully helped locate a pen refill and spring.
“Very helpful in my quest to track down a pen refill and spring, which was successful.”
Customer service went above and beyond to source a part.
“They went above and beyond in their efforts to respond”
Found pens at a great price with excellent customer service.
“Customer service was excellent very efficient and polite.”
Poor packaging sent expensive Montblanc ink in a Jiffy bag.
“What business sends a customer 4 full bottles on Montblanc ink with £80 into a Jiffy bag.”
Price was good; MontBlanc items were genuine and delivery fast.
“items were original MontBlanc as described.”
Customer service was helpful and quick, though automated systems were sub‑par.
“The customer service was extremely helpful and quick to respond”
Website was quick and easy to use; goods arrived quickly.
“This was a quick easy to use website, and goods arrived quickly.”
Promotion code did not apply to product, causing customer frustration.
“Sorry, this coupon is not applicable to selected products.”
Company provided incorrect information about Parker red rollerball refills.
“you tell me that Parker do not make a red rollerball refill but they do.”
Order missing items and customer service accused reviewer then ignored.
“I was made to feel like I was lying & had tried scamming them for the pen.”
Very helpful staff with a quick response.
“Very helpful, and quick response ! Cheers”
Quick responses resolved wrong-refill orders; reviewer was impressed.
“They were very quick to respond to my questions and resolve the issue .”
Brilliant service, quick delivery and helpful enquiry support.
“Brilliant service, quick delivery helpful in my enquiry good shop x”
They sent the wrong colour of the pen.
“You sent to me wrong colour of the pen.”
Excellent customer service exchanging an incorrectly ordered pen.
“Great customer service on exchanging a pen which I had incorrectly ordered - thank you.”
They traced a suitable refill for an old biro; excellent service.
“Extremely good service for limited reward.”
I recently purchased a pen from The Pen Shop, and I must say it was an enjoyable experience. They have a vast collection of luxury writing instruments, pencils, and accessories to choose from. The sales representative was helpful in helping me select the perfect pen for my needs.
The store had a pleasant ambiance that made the shopping experience calming and delightful. Each display was well-organized and beautifully presented, making browsing easy.
The quality of their products is top-notch; every pen felt sturdy yet lightweight with smooth ink flow. They also offer a wide range of price options catering to everyone's budget.
Overall, my experience at The Pen Shop was fantastic. From their friendly customer service to their extensive product range – they surpassed all expectations! I highly recommend this store for anyone looking for quality pens or writing instruments.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Pen Shop is a UK retailer focused on writing instruments and related accessories, operating an online shop with customer support. It typically stocks pens, inks, refills and spare parts and offers services such as engraving and order fulfilment. People searching reviews often look for information on product authenticity, delivery, customer service and returns. This profile is intended to help consumers assess typical strengths and risks reported by past buyers.