Reviews Analysed
21
We Collect & Analyse Reviews
The Luxury Closet
Experiences & Reviews
The Luxury Closet is an online marketplace for pre-owned luxury fashion and accessories. The platform lists designer handbags, shoes and clothing from individual sellers and consignment, offers global shipping and a buy-now or "make an offer" purchasing flow. Authentication and item condition are presented as part of listings to help buyers evaluate pre-owned items.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many reviewers cite fast shipping and helpful staff, but a noticeable minority report delivery problems and unresolved service complaints.
Share
Mixed
25%
💰
Value for money
Several buyers report competitive prices and good deals, while others experienced pricing errors, unexpected checkout differences or high import fees.
Share
Mixed
11%
⚡
User experience
Users praise features such as "make an offer" and straightforward returns; a few find site/process information unclear or confusing.
Share
Strong
11%
🔧
Product quality
Most customers report authentic, well-packaged items in good condition; a small number reported alleged counterfeit items or authentication disputes.
Share
Strong
15%
📞
Communication
Many describe responsive, supportive customer contact, while other reviewers highlight slow, inconsistent or unhelpful replies in problem cases.
Share
Mixed
13%
⭐
Overall experience
Majority describe repeat purchases and satisfactory transactions, but several detailed complaints cite serious issues with refunds, pricing or authenticity.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
The Best Luxury Platform and the Kindest Team
"The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s..."
Customer
Trustpilot
Sep 30, 2025
Featured for: long-term positive service testimonial
I’m really happy with this purchase!
"I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality..."
Natasha
Trustpilot
Sep 30, 2025
Featured for: positive product and shipping example
Fake Chanel Sneakers
"I would reccomend not purchasing from this store!!! I spent over $1400 on a pair of Chanel sneakers and they looked off when they arrived. The stitchi..."
Daniella Eaves
Trustpilot
Sep 30, 2025
Featured for: authenticity complaint about product
Horrivle experience and customer…
"Horrivle experience and customer service! Bought slides for 250 USD. UPS supposed to deliver them. They contacted me before the delivery to request th..."
Ava Dorovska
Trustpilot
Sep 30, 2025
Featured for: refund and customs failure example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Konica Gomes
trustpilot.com
Sep 30, 2025
Worst company to work with also shop…
Worst company to work with also shop with. I have worked with this company and trust me they charge a lot from customers and give very less to sellers...
M
Mrs Victoria Edgar
trustpilot.com
Sep 30, 2025
Excellent
They accepted my offer. the parcel arrived quickly and ver...
C
Customer
trustpilot.com
Sep 30, 2025
The Best Luxury Platform and the Kindest Team
The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s...
N
Natasha
trustpilot.com
Sep 30, 2025
I’m really happy with this purchase!
I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality...
K
K. HALE
trustpilot.com
Sep 30, 2025
GREAT!
Everything was great! Shipping was FAST even coming f...
c
customer
trustpilot.com
Sep 30, 2025
The fast delivery to the US.
...
J
JOSEPHINE ANITA MARIA
trustpilot.com
Sep 30, 2025
I used the “make an offer” feature and…
I used the “make an offer” feature and was very happy with the result. I have purchased a few items with the Luxury Closet and am always impressed wit...
A
Ava Dorovska
trustpilot.com
Sep 30, 2025
Horrivle experience and customer…
Horrivle experience and customer service! Bought slides for 250 USD. UPS supposed to deliver them. They contacted me before the delivery to request th...
D
Daniella Eaves
trustpilot.com
Sep 30, 2025
Fake Chanel Sneakers
I would reccomend not purchasing from this store!!! I spent over $1400 on a pair of Chanel sneakers and they looked off when they arrived. The stitchi...
R
Rosie Hussain
trustpilot.com
Sep 30, 2025
2000 AED stolen by luxury closet …
The Luxury Closet has become a complete disaster of a company — misleading prices, zero accountability, and shameless treatment of loyal customers. I...
M
Mina
trustpilot.com
Sep 30, 2025
Great selection
Great selection, great prices, and fast shipping. Will definitely buy from The Luxury Closet again. If you plan on purchasing and are based in the US,...
N
Nene Abajero
trustpilot.com
Sep 30, 2025
Excellent products,unbelievable prices
Excellent products,unbelievable prices, super...
H
Hollie
trustpilot.com
Sep 30, 2025
Professional, trustworthy, speedy
Buying from the Luxury Closet is always a streamlined easy experience. Professional contact...
A
A G
trustpilot.com
Sep 30, 2025
I bought a Jil Sander bag for 250$ paid…
I bought a Jil Sander bag for 250$ paid $50 in import duties into Canada which is to be expected. Bag came as de...
M
Michelle
trustpilot.com
Sep 30, 2025
Fantastic selection at great prices
Fantastic selection at great prices. The customer service i...
M
Michelle roman
trustpilot.com
Sep 30, 2025
This is my first and last order with this company and definitely my last
This is my first and last order with this company. I have had one issue after the other regards to their business process and tactics. As all business...
T
Tess E.
trustpilot.com
Sep 30, 2025
Will be a repeat customer, for sure!
I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the...
D
Dina Valiyakath
trustpilot.com
Sep 30, 2025
Have ordered bags twice and have got…
Have ordered bags twice and have got genuine products in...
C
Chris Tran
trustpilot.com
Sep 30, 2025
on time delivery ,authentic
...
K
Kd R
trustpilot.com
Sep 30, 2025
High-Quality Designer Finds with Smooth Returns
I started using The Luxury Closet four years ago after moving back to Canada, when I found it difficult to source affordable, well-made clothing local...
Conclusion
Reviews show many buyers receive authentic, well-packaged luxury items with fast shipping and repeat purchases. Platform features such as "make an offer" and an organised returns process are frequently praised. However, multiple reviewers reported problems: unexpected import duties or carrier fees, pricing/checkout discrepancies, delayed refunds and at least one authentication dispute. If you plan to buy, review return and refund policies, confirm duties and keep documentation for authenticity checks before purchasing.