Reviews show many buyers receive authentic, well-packaged luxury items with fast shipping and repeat purchases. Platform features such as "make an offer" and an organised returns process are frequently praised. However, multiple reviewers reported problems: unexpected import duties or carrier fees, pricing/checkout discrepancies, delayed refunds and at least one authentication dispute. If you plan to buy, review return and refund policies, confirm duties and keep documentation for authenticity checks before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-term seller praises friendly, helpful team and trustworthy platform.
“The team is always so kind, helpful, and friendly”
Bag delivered on time and matched its description and quality.
“The bag was delivered on time and exactly as described.”
Paid over $1400 for Chanel sneakers authenticated as fake.
“I had the shoes authenticated and returnd a result as 'Fake'.”
Customer experienced customs fees and delayed refund after dispute.
“Horrivle experience and customer service!”
Many reviewers cite fast shipping and helpful staff, but a noticeable minority report delivery problems and unresolved service complaints.
Several buyers report competitive prices and good deals, while others experienced pricing errors, unexpected checkout differences or high import fees.
Users praise features such as "make an offer" and straightforward returns; a few find site/process information unclear or confusing.
Most customers report authentic, well-packaged items in good condition; a small number reported alleged counterfeit items or authentication disputes.
Many describe responsive, supportive customer contact, while other reviewers highlight slow, inconsistent or unhelpful replies in problem cases.
Majority describe repeat purchases and satisfactory transactions, but several detailed complaints cite serious issues with refunds, pricing or authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer extremely pleased and in love with latest purchase.
“Just in love with my latest purchase amazing😍😍😍😍”
Negative experience at the Riyadh branch.
“It wasn’t good in riyadh branch”
Received quality luxury items as described; duties are a minor hassle.
“Luxury Closet is the best online store to get quality luxury items.”
Customer experienced great service and excellent communication.
“Great service and excellent communication.”
Customer praised amazing support and loved first order unboxing.
“Customer Service Team,from The Luxury Closet, through whatsapp and email were AMAZING”
Easy, reassuring platform with detailed listings and secure payments.
“The listing was detailed, with clear photos and an honest description of the item’s condition.”
Nice experience and descriptive website with good photos.
“Website very descriptive with good quality photos and trusted reviewers.”
Easy-to-use website, great prices, and early shipping.
“Great website and always such great prices.”
Excellent customer service assisted during checkout and fast delivery.
“Customer Service via whats app and email {contact us} were updating me every step of the way”
Did not give five stars because of poor courier experience.
“The only reason I did not give the Luxury Closet a 5 stars is because of the courier”
Parcel arrived quickly and shoes matched description, like new.
“the shoes were exactly as described. Like new.”
Product arrived as expected but duties exceeded estimate.
“the duties fees were higher than originally estimated.”
Reviewer loves the website and team, wishing them success.
“I love everything about this website and the team”
Buyer suspects Gucci belt is inauthentic and awaiting customer service response.
“I recently purchased a "Gucci" pearl buckle belt that after closer examination I believe is not authentic.”
Happy with website and services but finds commission too high.
“However, your commission is very high”
Customer experienced shipping delays causing inconvenience.
“Shipping delays”
Seller alleges extensive fees, poor returns handling, and bad customer service.
“they take your item , resell it and take 90% of the price for them selves”
Representative responded quickly and prevented confusion about product.
“It was a great and fast reply from Ms. Aditya”
Initially reluctant, buyer received authentic product quickly despite tariff.
“product was authentic and shipped pretty quick”
Traveled to consign a Hermès bag which was rejected for authentication.
“my bag was rejected due to an inability to authenticate.”
Seller complains of poor management and unfair payouts.
“Worst company to work with also shop with.”
Parcel arrived quickly and item was original and beautiful.
“the parcel arrived quickly and very well packed.”
Long-term seller praises friendly, helpful team and trustworthy platform.
“The team is always so kind, helpful, and friendly”
Bag delivered on time and matched its description and quality.
“The bag was delivered on time and exactly as described.”
Fast shipping and purse of great quality.
“Shipping was FAST even coming from across the world!!”
Quick delivery to the United States.
“The fast delivery to the US.”
Offer accepted and quality products and reliable service.
“The Luxury Closet always delivers.”
Customer experienced customs fees and delayed refund after dispute.
“Horrivle experience and customer service!”
Paid over $1400 for Chanel sneakers authenticated as fake.
“I had the shoes authenticated and returnd a result as 'Fake'.”
Customer charged higher checkout price and company refused to honour listing.
“They admitted it was a “technical error” — in other words, false advertising”
Good selection, prices, and fast shipping; duties advised for US buyers.
“Great selection, great prices, and fast shipping.”
Excellent products, great prices, and very fast delivery.
“Excellent products,unbelievable prices, super super fast delivery & well packaged.AAAAA+++++”
Streamlined buying experience with professional support and speedy delivery.
“Buying from the Luxury Closet is always a streamlined easy experience.”
Authentic bag arrived; paid expected import duties.
“Bag came as described authentic!”
Great selection and prices with excellent customer service.
“Fantastic selection at great prices.”
Customer found unexpected additional fees and poor explanations.
“This is my first and last order with this company.”
Support team proactively monitored customs and resolved the issue.
“they continued to monitor the situation with customs until it was resolved.”
Received genuine bags in great condition with fast delivery to Oman.
“Have ordered bags twice and have got genuine products in great condition.”
Item was authentic and delivered on time.
“on time delivery ,authentic”
Consistently happy with quality and easy, hassle-free returns.
“the return process was straightforward and hassle-free.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Luxury Closet is an online marketplace for pre-owned luxury fashion and accessories. The platform lists designer handbags, shoes and clothing from individual sellers and consignment, offers global shipping and a buy-now or "make an offer" purchasing flow. Authentication and item condition are presented as part of listings to help buyers evaluate pre-owned items.