Reviews show many buyers receive authentic, well-packaged luxury items with fast shipping and repeat purchases. Platform features such as "make an offer" and an organised returns process are frequently praised. However, multiple reviewers reported problems: unexpected import duties or carrier fees, pricing/checkout discrepancies, delayed refunds and at least one authentication dispute. If you plan to buy, review return and refund policies, confirm duties and keep documentation for authenticity checks before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-term seller praises friendly, helpful team and trustworthy platform.
“The team is always so kind, helpful, and friendly”
Bag delivered on time and matched its description and quality.
“The bag was delivered on time and exactly as described.”
Paid over $1400 for Chanel sneakers authenticated as fake.
“I had the shoes authenticated and returnd a result as 'Fake'.”
Customer experienced customs fees and delayed refund after dispute.
“Horrivle experience and customer service!”
Many reviewers cite fast shipping and helpful staff, but a noticeable minority report delivery problems and unresolved service complaints.
Several buyers report competitive prices and good deals, while others experienced pricing errors, unexpected checkout differences or high import fees.
Users praise features such as "make an offer" and straightforward returns; a few find site/process information unclear or confusing.
Most customers report authentic, well-packaged items in good condition; a small number reported alleged counterfeit items or authentication disputes.
Many describe responsive, supportive customer contact, while other reviewers highlight slow, inconsistent or unhelpful replies in problem cases.
Majority describe repeat purchases and satisfactory transactions, but several detailed complaints cite serious issues with refunds, pricing or authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I had a great experience with The Luxury Closet company. I was looking for Dior Black Leather Dioraddict Chain Shoulder Bag and I found them online. The price for the product was cheaper than at other online stores. It was also in stock there. Besides, The Luxury Closet website is the best, they have a big inventory of novelty products and their celebs inspired clothing. Delivery aside, my delivery guy was kind of disrespectful and hurried me when he was giving it to me. And I am afraid that is a trend at The Luxury Closet company each time I buy something there.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Luxury Closet is an online marketplace for pre-owned luxury fashion and accessories. The platform lists designer handbags, shoes and clothing from individual sellers and consignment, offers global shipping and a buy-now or "make an offer" purchasing flow. Authentication and item condition are presented as part of listings to help buyers evaluate pre-owned items.