Many reviewers praise fast delivery, easy ordering, and competitive prices. Customers often mention secure packaging and solid workmanship. A smaller group report missing or incorrect items and products that failed. Customer service results vary, from quick refunds to slow replies or unresolved complaints.
Examples from available reviews (Apr 2018 – Feb 2026).
Easy ordering, fast delivery, and good email communication.
“Easy and stright forward to use , Got fast delivery, Also grate communication via email”
Item matched description, good quality, tracked delivery, reasonable price.
“As advertised good quality quick tracked delivery price in line with other companies would recommend”
Gold chain broke twice and refund was refused after repairs.
“Terrible quality and awful customer service.”
Parcel not delivered and customer service told reviewer to chase courier.
“Parcel not delivered”
Reviewers repeatedly mention quick dispatch and on-time delivery for standard orders. Several also describe smooth returns and immediate refunds when issues were resolved. A separate set of complaints focuses on missing parcels, incorrect items, and slow progress on fixing those problems.
Many reviewers say prices felt good, often pointing to sales and price-match experiences. Some customers specifically mention saving money on bracelets and charms. A few note a discount code not being applied or say value felt poor when items failed soon after purchase.
Customers often describe the website as easy to use and the ordering process as simple. Multiple reviews point to a clear checkout flow and delivery tracking updates. No recurring usability problems appear in the sample.
Many reviews praise the workmanship and say items arrived as advertised. Several others report major issues, including broken chains, wrong engraving, and items arriving damaged or with dead batteries. These quality problems often led to returns or refunds.
Many reviewers like the email updates and clear tracking details. Some describe helpful direct contact, such as staff attaching charms on request. Others report weak communication, including being told to chase couriers or waiting too long for international support.
Most reviews describe a positive experience, with speed, packaging, and price standing out. A noticeable minority report serious problems with orders and after-sales support. The mix of strong praise and major complaints points to sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Received branded jewellery without original box and returned it.
“I was sent Thomas Sabo jewellery not in Thomas Sabo boxes.”
Gold chain broke twice and refund was refused after repairs.
“Terrible quality and awful customer service.”
Ordered four bracelets but received three and poor customer care.
“When my order arrived I only had 3 bracelets.”
Custom charm arrived with incorrect engraving and couldn't get it changed.
“My charm then arrived with what I ordered on the first charm”
THANK YOU FOR SUCH AMAZING SERVICES
The kind contributions of a number of customer service has enabled me to purchase the city of life SK8Fox Watch FBNPI64 from The Jewel Hunt online shop.
Overall, it was a fantastic learning experience for everyone that was a part of it.
Because of the protective packaging that was used to send the item, it came on time and in perfect shape. Thank you for your business.
I was surprised to discover that the item had exceeded my expectations and was much better than I had imagined when I first opened the package. My expectations had been much exceeded by this point.
Watch not delivered on time and complicated tracking issues delayed refund.
“I requested a refund as the watch in question is a present”
Wrong item sent twice and slow customer service for international orders.
“One order and sending wrong item twice.”
Many Christmas items arrived in good time with little extras.
“All arrived in good time with little extras.”
Pleased with service, repeat shopper, saved a lot of money.
“Really pleased with the service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewel Hut is an online retailer that sells jewellery and watches. It runs an e-commerce site with product pages, a shopping cart, and online payment. The range includes bracelets, charms, rings, and timepieces. The business ships orders to customers and offers support for order questions and returns.