Many reviewers praise fast delivery, easy ordering, and competitive prices. Customers often mention secure packaging and solid workmanship. A smaller group report missing or incorrect items and products that failed. Customer service results vary, from quick refunds to slow replies or unresolved complaints.
Examples from available reviews (Apr 2018 – Feb 2026).
Easy ordering, fast delivery, and good email communication.
“Easy and stright forward to use , Got fast delivery, Also grate communication via email”
Item matched description, good quality, tracked delivery, reasonable price.
“As advertised good quality quick tracked delivery price in line with other companies would recommend”
Gold chain broke twice and refund was refused after repairs.
“Terrible quality and awful customer service.”
Parcel not delivered and customer service told reviewer to chase courier.
“Parcel not delivered”
Reviewers repeatedly mention quick dispatch and on-time delivery for standard orders. Several also describe smooth returns and immediate refunds when issues were resolved. A separate set of complaints focuses on missing parcels, incorrect items, and slow progress on fixing those problems.
Many reviewers say prices felt good, often pointing to sales and price-match experiences. Some customers specifically mention saving money on bracelets and charms. A few note a discount code not being applied or say value felt poor when items failed soon after purchase.
Customers often describe the website as easy to use and the ordering process as simple. Multiple reviews point to a clear checkout flow and delivery tracking updates. No recurring usability problems appear in the sample.
Many reviews praise the workmanship and say items arrived as advertised. Several others report major issues, including broken chains, wrong engraving, and items arriving damaged or with dead batteries. These quality problems often led to returns or refunds.
Many reviewers like the email updates and clear tracking details. Some describe helpful direct contact, such as staff attaching charms on request. Others report weak communication, including being told to chase couriers or waiting too long for international support.
Most reviews describe a positive experience, with speed, packaging, and price standing out. A noticeable minority report serious problems with orders and after-sales support. The mix of strong praise and major complaints points to sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Easy ordering, fast delivery, and good email communication.
“Easy and stright forward to use , Got fast delivery, Also grate communication via email”
Reviewer loves the items they purchased.
“Love the items”
Silver bangle was beautiful and arrived quickly.
“Beautiful silver bangle don’t have to wait long for it to arrive”
Price match offered and item shipped quickly, reviewer was happy.
“I was happy with the price of the offer and the speed of delivery”
Reviewer praised the service as excellent.
“Excellent service”
Delivery was very fast and workmanship excellent.
“Very fast delivery excellent workmanship”
Packaging was well wrapped and arrived quickly.
“Well wrapped arrived quickly excellent service”
Site was easy to use, good customer service, and quick delivery.
“The customer service and flow of information was great”
Quick delivery and great price on bracelet bought during sale.
“Quick delivery and great price I got my braclet for daughter while sale was on”
Bracelet arrived on time and as expected.
“As expected and on time”
Goods were well packaged, but a discount code wasn't applied.
“it wasn't deducted from the final total.”
Two nomination bracelets were delivered quickly and pleased reviewer.
“Delivered very quickly and very pleased with the 2 nomination bracelets I purchased”
Package was delivered on time as expected.
“Package delivered on time”
Ordering was easy and delivery was very quick.
“Easy to order and a very quick delivery.”
Item matched description, good quality, tracked delivery, reasonable price.
“As advertised good quality quick tracked delivery price in line with other companies would recommend”
Reviewer trusts the company and appreciated charm being attached.
“I loved the fact you put charm on the braclet for me”
Jewellery was lovely and delivery was fast.
“Lovely jewellery, fast delivery”
Online service was quick and items arrived well packed.
“Excellent easy and quick online service.”
Two charms were packaged together, leaving one without a box.
“you put the two charms in one box”
Website was easy to navigate and gift arrived quickly.
“Very easy to navigate through website.Gift arrived quickly”
Parcel not delivered and customer service told reviewer to chase courier.
“Parcel not delivered”
Reviewer described their experience as excellent and positive.
“Excellent!”
Customer received wrong watch and a dead battery on arrival.
“You sent the wrong watch although my wife liked the one sent.”
Item was too small but returned and promptly refunded.
“it was too thin and too small to wear.”
Gift was lovely but engraving was smaller and all on one line.
“I was a little disappointed with the engraving.”
Charm was nice and delivery was quick.
“Charm was really nice always get quick delivery”
Quick delivery and incorrect charm was efficiently resolved.
“that was dealt with very efficiently and soon sorted out.”
Small shop with many products and fantastic prices.
“Great wee shop with lots of products.. and fantastic prices”
Item was good quality, fit well, and reviewer would buy again.
“Good quality item. Fit very well Would use it again”
Reviewer loved the nomination charms and will keep ordering.
“I will keep ordering from your company”
Missing items remained unresolved after a week.
“Missing items and still not resolved a week later”
Delivery was speedy and satisfactory.
“Speedy delivery”
Reviewer loved the jewellery and found prices good.
“I love the jewel hut beautiful jewellery good price”
Baby bracelet was beautiful, price amazing, delivery first-class.
“Beautiful baby bracelet price amazing Delivery 1st class service”
Wide range available and delivery was fast.
“Fast delivery and a wide range to choose from.”
Earring backing broke quickly and returns were unresolved over a week.
“Backing for earring snapped in two within 24 hours.”
Received first-class service and immediate refund after return.
“I was refunded with no quibble straight away.”
Gift bracelet arrived on time with charm already attached.
“Arrived on time, with the charm already fixed”
Order arrived next day, service good and item as expected.
“Ordered and came next day.”
Website was easy to use and delivery was quick.
“Website easy to use Delivery quick Product beautiful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Jewel Hut is an online retailer that sells jewellery and watches. It runs an e-commerce site with product pages, a shopping cart, and online payment. The range includes bracelets, charms, rings, and timepieces. The business ships orders to customers and offers support for order questions and returns.