Customers often praise quick dispatch, easy ordering, and clear clinical checks. Many mention competitive pricing and dependable delivery. A repeated negative theme is poor communication around payments and slow refunds. Some report temperature-sensitive items arriving spoiled, with no satisfactory fix.
Examples from available reviews (Apr 2022 – Mar 2026).
Thorough checks, quick service and helpful updates; recommended.
“Very thorough in their checking. Quick service and regular updates.”
Supplied needed medication at half the price with quick delivery.
“these guys had it at half the price with a quick delivery”
Cold chain failure reduced drug efficacy and pharmacy refused refund or replacement.
“The packaging/delivery method they chose compromised the cold chain”
Payment taken then order declined and refund delayed with poor communication.
“Quick to take your money but no communication or support to customers.”
Customers frequently praise fast dispatch and quick turnaround on clinical checks. Many describe orders arriving promptly and well packed. A small number report issues after delivery when items needed specialist handling.
Many customers point to competitive prices and occasional discounts as a clear plus. Several highlight lower costs than alternatives alongside fast delivery. Complaints about value are rare in this set.
Reviewers describe the website and checkout as simple and easy to use. Several mention detailed online clinical questionnaires that supported safe supply. A few waited until delivery arrived before judging the overall experience.
Many customers say the medicines worked and the correct items arrived well packaged. Several highlight results from specific treatments. A smaller number report cold-chain deliveries arriving compromised, reducing efficacy, with the issue left unresolved.
Views on communication are sharply split. Many customers value regular updates and helpful staff. A substantial group describes poor communication after payment, slow refunds, items declined without notice, and trouble reaching staff.
Overall feedback leans positive, with frequent 5-star comments on speed, clarity, and value. The strongest negative reviews focus on unresolved payment and delivery disputes that reduced trust. High praise alongside serious complaints creates a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Positive experience with ordering and delivery.
“Great experience for order and delivery”
Prompt service, good price and helpful restock reminders.
“Prompt good price on tine delivery great to receive reminders to re stock”
Order arrived on time as expected.
“Came on time as expected”
Thorough checks, quick service and helpful updates; recommended.
“Very thorough in their checking. Quick service and regular updates.”
Simple, accessible process with responsible clinical questions.
“Simple and accessible, with responsible relevant questions regarding symptom's and previous treatments.”
Very satisfied with on-time delivery.
“Very satisfied with delivery, on time”
Good price and very quick delivery.
“Good price and very quick delivery.”
Previously used without issues; excellent customer service.
“Ordered from here before with no issues and incredible customer service and so I tried another supplier, never again and the Independent pharmacy will be my go to supplier.”
Very good and quick service.
“Very good and quick service”
Good and swift delivery.
“Good and swift delivery”
Caring, careful and professional service from ordering to delivery.
“They are caring, careful and professional from ordering to delivery.”
Supplied needed medication at half the price with quick delivery.
“these guys had it at half the price with a quick delivery”
They are very quick with delivery.
“They are very quick with the delivery”
Good clinical checks, great pricing per quantity and fast delivery.
“I feel they do good check ins with what you need and safely.”
Consistently quick service, reasonable prices, but box sizes may not fit letterbox.
“Very easy ordering process, items always arrive quickly.”
Medication received on time and overall good experience.
“My experience with independent pharmacy was really good I receive my medication on time.”
Verified through questions and ID, medication arrived promptly and effective.
“Arrived promptly and have had relief from sinus pain from first dose (amazingly).”
No issues ordering; good customer service and prompt delivery.
“Didn't have any issues ordering online good customer service, received my order quickly and on date,”
Good prices with hassle-free ordering and fast delivery.
“Great prices. Hassle free ordering and fast delivery. Recommended!”
Provided good service with fast postage.
“Really good service and fast post”
Amazing service that was quick and simple.
“Amazing service. Quick and simple”
Easy-to-use platform recommended medicine delivered to my door.
“Easy to use platform.”
Provided professional, quick and fantastic service.
“Fantastic, Professional and quick service.”
Genuine, reliable pharmacy with well-packaged delivery a few days later.
“Genuine and reliable pharmacy. Well packaged and delivered a few days later.”
Experienced absolutely excellent service.
“Absolutely excellent service”
Quick, easy prescription service at prescription price; they liaise with doctors.
“Quick and easy to get my prescription medication at the same price as a prescription!”
Smooth ordering, prompt delivery and clear medication instructions provided.
“Excellent experience from start to finish.”
Called it the best rosacea treatment they had.
“Best Rosacea treatment I had!”
Received prompt delivery of an efficacious product.
“Prompt delivery of efficacious product”
Easy to deal with and medication arrived promptly.
“Very easy to deal with and medication arrived promptly.”
Simple process and fast, immediate help for any problems.
“All simply and any problem help straightaway and fast .”
Efficient and helpful repeat service with a personal, human feel.
“The are very efficient and helpful and even though its a streamlined service it feels like you are talking to a real person.”
Provided HRT and Mounjaro supplies with discounts; satisfied customer.
“Get a little discount too , so happy with that and supply .”
Consistently great company with reliable delivery and no issues.
“A great company to deal with. Great delivery service with never any issues.”
Ordering was easy and the order arrived very quickly.
“Easy to order & arrived super quick”
Well packed goods but Royal Mail deliveries sometimes fail for iced drugs.
“Well packed goods but should think about using couriers rather than Royal Mail.”
Appropriate health checks and timely arrival, representing good value.
“Was happy that health questions were asked prior to me ordering and goods arrived on time.”
Thorough online evaluation and swift prescription dispatch enabled recovery.
“The online evaluation of my condition was excellent asking all the right safeguarding questions”
Quick next-day delivery with friendly, competitively priced customer service.
“Excellent customer service , very friendly and exceptionally competitive prices.”
Water-damaged pen arrived and customer service refused timely exchange or refund.
“their customer services staff seem poorly trained and you can't phone them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Independent Pharmacy runs an online pharmacy that supplies prescription and non-prescription medicines. The site uses an online consultation form to gather clinical details before supply. Licensed pharmacy staff review the consultation and approve prescriptions for dispatch by post or courier. The website shows product details and prices, and offers contact options for customer questions.