Reviews Analysed
21
We Collect & Analyse Reviews
The Independent Pharmacy
Experiences & Reviews
The Independent Pharmacy is an online pharmacy that dispenses prescription medicines via a web-based ordering and clinical assessment process and arranges home delivery. Consumers typically search for information on ordering, delivery times, packaging and the pharmacy's refund and clinical-checking policies. When evaluating reviews, shoppers often look for evidence of safe cold-chain handling for temperature-sensitive medicines, reliable customer service and clear refund procedures.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Many reviewers praise quick dispatch and helpful staff, while a substantial minority report order declines, delays and inconsistent problem resolution.
Share
Mixed
22%
💰
Value for money
Some customers cite competitive pricing, but numerous complaints concern withheld payments, slow refunds or partial charges.
Share
Weak
10%
⚡
User experience
Ordering, website and delivery are often described as straightforward and fast; others report lengthy checks, delays or missing items.
Share
Mixed
21%
🔧
Product quality
Several reviews describe correctly packed, intact medicines; multiple reports however allege cold‑chain failures, damaged pens or empty packages.
Share
Mixed
9%
📞
Communication
There are positive notes about responsive staff, but many reviewers report ignored emails, unclear replies and poor phone access.
Share
Weak
17%
⭐
Overall experience
User views are mixed: many recommend the service for speed and checks, while others report unresolved issues, missing items and refund problems.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Excellent Service
"Ordered Wegovy on Friday, it was delivered the very next day. Excellent..."
Warren
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and competitive pricing
The most thorough pharmacy ever
"The most thorough pharmacy ever! I bought Mounjaro from TIP and it was very reassuring actually to have so many checks - I take thyroxine so they want..."
Vanessa Cameron
Trustpilot
Sep 30, 2025
Featured for: Thorough checks and correct cold‑chain
Disgraceful service – empty box delivered, accused of lying, and zero accountability
"I ordered prescription medication worth £150 from this pharmacy and what arrived was an empty box. When I raised this, I was treated appallingly. Thei..."
Olivia Flynn
Trustpilot
Sep 30, 2025
Featured for: Empty box, accusatory communication
SHADY!!!!!!!!
"Very shady...sent me a Mounjaro device and the ice pack had popped in transit that saturated the pen in water, I complained and they told me it was sa..."
Janes Kelly
Trustpilot
Sep 30, 2025
Featured for: Cold‑chain damage and refund refusal
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
Warren
trustpilot.com
Sep 30, 2025
Excellent Service
Ordered Wegovy on Friday, it was delivered the very next day. Excellent...
J
Janes Kelly
trustpilot.com
Sep 30, 2025
SHADY!!!!!!!!
Very shady...sent me a Mounjaro device and the ice pack had popped in transit that saturated the pen in water, I complained and they told me it was sa...
M
Mrs Michelle Waugh
trustpilot.com
Sep 30, 2025
Great service
Amazing service, placed my order on 27/8/25, received my full order on 2/9/25. Package arrived promptly very well packed. Hone...
E
Elaine Gorrie
trustpilot.com
Sep 30, 2025
Terrible
Started on Mounjaro 2.5mg, one week later ordered a 5 mg pen. Payment taken then 1 week later order declined due to ordering too soon. Message sent to...
J
James Hamilton
trustpilot.com
Sep 30, 2025
I ordered Mounjaro from Independent…
I ordered Mounjaro from Independent Pharmacy, which require a cold chain during delivery. The packaging/delivery method they chose compromised the col...
J
Joanne Isherwood
trustpilot.com
Sep 30, 2025
Great experience
No problems with this pharmacy - delive...
H
Heidi R
trustpilot.com
Sep 30, 2025
Very unhappy
Very unhappy I ordered 2 items only one came so I logged in to my account to see it's been de...
M
Meg
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience. Would not recommend. They take your money, demand more information, and then ne...
E
Emma Coyle
trustpilot.com
Sep 30, 2025
Ordering positive so far
So far I have found the process promising. Checks are thorough - as they should be for any online prescriptions. Mounjaro expected to be delivered on...
J
Jamie McClelland
trustpilot.com
Sep 30, 2025
Fantastic experience
Fantastic experience with The Independent Pharmacy. Great website, easy orde...
V
Vanessa Cameron
trustpilot.com
Sep 30, 2025
The most thorough pharmacy ever
The most thorough pharmacy ever! I bought Mounjaro from TIP and it was very reassuring actually to have so many checks - I take thyroxine so they want...
E
Eni Moldovan
trustpilot.com
Sep 30, 2025
Overwhelmingly positive experience
Overwhelmingly positive experience,thank you for the staff for being so effective during this busy time!Did my order the whole process was hassle fr...
M
Mohammed Foysul
trustpilot.com
Sep 30, 2025
Great Price
Great Price, Fast Delivery, Good packaging, Correct it...
S
Sophie Baxter
trustpilot.com
Sep 30, 2025
Amazing service
Did the assessment placed my order, they followed up on some concerns which should be expected. Provide personal advice...
L
Lisa Leary
trustpilot.com
Sep 30, 2025
AVOID THIS COMPANY IF YOU ARE LOOKING…
AVOID THIS COMPANY IF YOU ARE LOOKING FOR WEIGHT LOSS MEDICATION - Went through a very lengthy, invasive process to order monjurno including providing...
O
Olivia Flynn
trustpilot.com
Sep 30, 2025
Disgraceful service – empty box delivered, accused of lying, and zero accountability
I ordered prescription medication worth £150 from this pharmacy and what arrived was an empty box. When I raised this, I was treated appallingly. Thei...
g
gideon osvyat
trustpilot.com
Sep 30, 2025
Wasted my time providing personal…
Wasted my time providing personal sensitive information to third party and sharing...
K
K J PARKES
trustpilot.com
Sep 30, 2025
MOUNJARO NOT FOR THOSE OVER 74 YEARS' OLD
I registered with The Independent Pharmacy to continue my weight loss journey with Mounjaro, which I have used for some 6 months with no side effects....
S
Simon L.
trustpilot.com
Sep 30, 2025
Excellent Online Pharmacy
The Independent Pharmacy are the best online pharmacy I've used and always my go to choice. The website is...
B
Barney
trustpilot.com
Sep 30, 2025
Not an honest company…
This company took the full payment for my order, then said I could not have one of the items but did not refund the part p...
Conclusion
Reviews of The Independent Pharmacy show a clear split. Many customers report fast dispatch, easy ordering and thorough clinical checks, and some praise packaging and competitive pricing. However a significant number of reviewers describe serious problems: cold‑chain or packaging failures for temperature‑sensitive medicines, missing items or empty parcels, and slow or absent refunds combined with poor responsiveness. Prospective customers should check the pharmacy's cold‑chain and refund policies before ordering, keep delivery and payment records and use documented payment methods for protection.