Reviews of The Independent Pharmacy show a clear split. Many customers report fast dispatch, easy ordering and thorough clinical checks, and some praise packaging and competitive pricing. However a significant number of reviewers describe serious problems: cold‑chain or packaging failures for temperature‑sensitive medicines, missing items or empty parcels, and slow or absent refunds combined with poor responsiveness. Prospective customers should check the pharmacy's cold‑chain and refund policies before ordering, keep delivery and payment records and use documented payment methods for protection.
Examples from available reviews (Apr 2022 – Feb 2026).
Quick next-day delivery with friendly, competitively priced customer service.
“Excellent customer service , very friendly and exceptionally competitive prices.”
Extensive checks, prompt dispatch and well-packed, iced delivery with extras.
“The most thorough pharmacy ever!”
Empty parcel arrived and company dismissed complaint, refusing accountability or remedy.
“what arrived was an empty box.”
Water-damaged pen arrived and customer service refused timely exchange or refund.
“their customer services staff seem poorly trained and you can't phone them”
Many reviewers praise quick dispatch and helpful staff, while a substantial minority report order declines, delays and inconsistent problem resolution.
Some customers cite competitive pricing, but numerous complaints concern withheld payments, slow refunds or partial charges.
Ordering, website and delivery are often described as straightforward and fast; others report lengthy checks, delays or missing items.
Several reviews describe correctly packed, intact medicines; multiple reports however allege cold‑chain failures, damaged pens or empty packages.
There are positive notes about responsive staff, but many reviewers report ignored emails, unclear replies and poor phone access.
User views are mixed: many recommend the service for speed and checks, while others report unresolved issues, missing items and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Positive experience with ordering and delivery.
“Great experience for order and delivery”
Prompt service, good price and helpful restock reminders.
“Prompt good price on tine delivery great to receive reminders to re stock”
Order arrived on time as expected.
“Came on time as expected”
Thorough checks, quick service and helpful updates; recommended.
“Very thorough in their checking. Quick service and regular updates.”
Simple, accessible process with responsible clinical questions.
“Simple and accessible, with responsible relevant questions regarding symptom's and previous treatments.”
Very satisfied with on-time delivery.
“Very satisfied with delivery, on time”
Good price and very quick delivery.
“Good price and very quick delivery.”
Previously used without issues; excellent customer service.
“Ordered from here before with no issues and incredible customer service and so I tried another supplier, never again and the Independent pharmacy will be my go to supplier.”
Very good and quick service.
“Very good and quick service”
Good and swift delivery.
“Good and swift delivery”
Caring, careful and professional service from ordering to delivery.
“They are caring, careful and professional from ordering to delivery.”
Supplied needed medication at half the price with quick delivery.
“these guys had it at half the price with a quick delivery”
They are very quick with delivery.
“They are very quick with the delivery”
Good clinical checks, great pricing per quantity and fast delivery.
“I feel they do good check ins with what you need and safely.”
Consistently quick service, reasonable prices, but box sizes may not fit letterbox.
“Very easy ordering process, items always arrive quickly.”
Medication received on time and overall good experience.
“My experience with independent pharmacy was really good I receive my medication on time.”
Verified through questions and ID, medication arrived promptly and effective.
“Arrived promptly and have had relief from sinus pain from first dose (amazingly).”
No issues ordering; good customer service and prompt delivery.
“Didn't have any issues ordering online good customer service, received my order quickly and on date,”
Good prices with hassle-free ordering and fast delivery.
“Great prices. Hassle free ordering and fast delivery. Recommended!”
Provided good service with fast postage.
“Really good service and fast post”
Amazing service that was quick and simple.
“Amazing service. Quick and simple”
Easy-to-use platform recommended medicine delivered to my door.
“Easy to use platform.”
Provided professional, quick and fantastic service.
“Fantastic, Professional and quick service.”
Genuine, reliable pharmacy with well-packaged delivery a few days later.
“Genuine and reliable pharmacy. Well packaged and delivered a few days later.”
Experienced absolutely excellent service.
“Absolutely excellent service”
Quick, easy prescription service at prescription price; they liaise with doctors.
“Quick and easy to get my prescription medication at the same price as a prescription!”
Smooth ordering, prompt delivery and clear medication instructions provided.
“Excellent experience from start to finish.”
Called it the best rosacea treatment they had.
“Best Rosacea treatment I had!”
Received prompt delivery of an efficacious product.
“Prompt delivery of efficacious product”
Easy to deal with and medication arrived promptly.
“Very easy to deal with and medication arrived promptly.”
Simple process and fast, immediate help for any problems.
“All simply and any problem help straightaway and fast .”
Efficient and helpful repeat service with a personal, human feel.
“The are very efficient and helpful and even though its a streamlined service it feels like you are talking to a real person.”
Provided HRT and Mounjaro supplies with discounts; satisfied customer.
“Get a little discount too , so happy with that and supply .”
Consistently great company with reliable delivery and no issues.
“A great company to deal with. Great delivery service with never any issues.”
Ordering was easy and the order arrived very quickly.
“Easy to order & arrived super quick”
Well packed goods but Royal Mail deliveries sometimes fail for iced drugs.
“Well packed goods but should think about using couriers rather than Royal Mail.”
Appropriate health checks and timely arrival, representing good value.
“Was happy that health questions were asked prior to me ordering and goods arrived on time.”
Thorough online evaluation and swift prescription dispatch enabled recovery.
“The online evaluation of my condition was excellent asking all the right safeguarding questions”
Quick next-day delivery with friendly, competitively priced customer service.
“Excellent customer service , very friendly and exceptionally competitive prices.”
Water-damaged pen arrived and customer service refused timely exchange or refund.
“their customer services staff seem poorly trained and you can't phone them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Independent Pharmacy is an online pharmacy that dispenses prescription medicines via a web-based ordering and clinical assessment process and arranges home delivery. Consumers typically search for information on ordering, delivery times, packaging and the pharmacy's refund and clinical-checking policies. When evaluating reviews, shoppers often look for evidence of safe cold-chain handling for temperature-sensitive medicines, reliable customer service and clear refund procedures.