Reviews of The Independent Pharmacy show a clear split. Many customers report fast dispatch, easy ordering and thorough clinical checks, and some praise packaging and competitive pricing. However a significant number of reviewers describe serious problems: cold‑chain or packaging failures for temperature‑sensitive medicines, missing items or empty parcels, and slow or absent refunds combined with poor responsiveness. Prospective customers should check the pharmacy's cold‑chain and refund policies before ordering, keep delivery and payment records and use documented payment methods for protection.
Examples from available reviews (Apr 2022 – Feb 2026).
Quick next-day delivery with friendly, competitively priced customer service.
“Excellent customer service , very friendly and exceptionally competitive prices.”
Extensive checks, prompt dispatch and well-packed, iced delivery with extras.
“The most thorough pharmacy ever!”
Empty parcel arrived and company dismissed complaint, refusing accountability or remedy.
“what arrived was an empty box.”
Water-damaged pen arrived and customer service refused timely exchange or refund.
“their customer services staff seem poorly trained and you can't phone them”
Many reviewers praise quick dispatch and helpful staff, while a substantial minority report order declines, delays and inconsistent problem resolution.
Some customers cite competitive pricing, but numerous complaints concern withheld payments, slow refunds or partial charges.
Ordering, website and delivery are often described as straightforward and fast; others report lengthy checks, delays or missing items.
Several reviews describe correctly packed, intact medicines; multiple reports however allege cold‑chain failures, damaged pens or empty packages.
There are positive notes about responsive staff, but many reviewers report ignored emails, unclear replies and poor phone access.
User views are mixed: many recommend the service for speed and checks, while others report unresolved issues, missing items and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived promptly, well packed, and customer service was very good.
“Package arrived promptly very well packed.”
Payment taken then order declined and refund delayed with poor communication.
“Quick to take your money but no communication or support to customers.”
Cold chain failure reduced drug efficacy and pharmacy refused refund or replacement.
“The packaging/delivery method they chose compromised the cold chain”
Items were delivered as promised with no problems.
“delivered my items when they said they would.”
One of two items was declined without email notification, causing frustration.
“Very unhappy I ordered 2 items only one came”
Payment taken then company demanded more information and ignored cancellation messages.
“They take your money, demand more information, and then never follow up.”
Thorough online checks initial promising; awaiting delivery for full assessment.
“Checks are thorough - as they should be for any online prescriptions.”
Easy-to-use website, straightforward ordering and quick delivery.
“Great website, easy ordering and quick delivery.”
Extensive checks, prompt dispatch and well-packed, iced delivery with extras.
“The most thorough pharmacy ever!”
Hassle-free order process with effective staff and very quick delivery.
“Overwhelmingly positive experience,thank you for the staff for being so effective during this busy time!”
Good price, fast delivery and correct, well-packaged item received.
“Great Price, Fast Delivery, Good packaging, Correct item received.”
Thorough assessment with personalised advice and prompt, well-packed delivery.
“Provide personal advice on how to proceed safely.”
Lengthy documentation required then ignored; refund delayed and suspected stock issues.
“As of tonight no refund as yet - even though it has been requested”
Empty parcel arrived and company dismissed complaint, refusing accountability or remedy.
“what arrived was an empty box.”
Provided sensitive information but was denied treatment with vague explanation.
“Wasted my time providing personal sensitive information to third party”
Order accepted and charged then declined due to undisclosed age limit; refund pending.
“they have decided to apply additional limits not required by the MHRA.”
Clear website, simple ordering and consistently quick delivery.
“The Independent Pharmacy are the best online pharmacy I've used”
Full payment taken but part-refund not issued despite repeated emails.
“This company took the full payment for my order, then said I could not have one of the items”
I recently used The Independent Pharmacy to purchase some medication, and I was very impressed with the fast and reliable service. Ordering was easy and straightforward, and I received my medication quickly after placing my order.
One thing that stood out to me about The Independent Pharmacy was their customer service. When I had a question about my order, they were quick to respond with helpful information. They also made sure that I understood everything that I needed to know about taking the medication properly.
Overall, I would highly recommend The Independent Pharmacy to anyone looking for an online pharmacy that offers quality products and excellent customer service. They are a great option if you need medicine quickly but don't want to deal with the hassle of going into a physical store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Independent Pharmacy is an online pharmacy that dispenses prescription medicines via a web-based ordering and clinical assessment process and arranges home delivery. Consumers typically search for information on ordering, delivery times, packaging and the pharmacy's refund and clinical-checking policies. When evaluating reviews, shoppers often look for evidence of safe cold-chain handling for temperature-sensitive medicines, reliable customer service and clear refund procedures.