Customers often praise quick dispatch, easy ordering, and clear clinical checks. Many mention competitive pricing and dependable delivery. A repeated negative theme is poor communication around payments and slow refunds. Some report temperature-sensitive items arriving spoiled, with no satisfactory fix.
Examples from available reviews (Apr 2022 – Mar 2026).
Thorough checks, quick service and helpful updates; recommended.
“Very thorough in their checking. Quick service and regular updates.”
Supplied needed medication at half the price with quick delivery.
“these guys had it at half the price with a quick delivery”
Cold chain failure reduced drug efficacy and pharmacy refused refund or replacement.
“The packaging/delivery method they chose compromised the cold chain”
Payment taken then order declined and refund delayed with poor communication.
“Quick to take your money but no communication or support to customers.”
Customers frequently praise fast dispatch and quick turnaround on clinical checks. Many describe orders arriving promptly and well packed. A small number report issues after delivery when items needed specialist handling.
Many customers point to competitive prices and occasional discounts as a clear plus. Several highlight lower costs than alternatives alongside fast delivery. Complaints about value are rare in this set.
Reviewers describe the website and checkout as simple and easy to use. Several mention detailed online clinical questionnaires that supported safe supply. A few waited until delivery arrived before judging the overall experience.
Many customers say the medicines worked and the correct items arrived well packaged. Several highlight results from specific treatments. A smaller number report cold-chain deliveries arriving compromised, reducing efficacy, with the issue left unresolved.
Views on communication are sharply split. Many customers value regular updates and helpful staff. A substantial group describes poor communication after payment, slow refunds, items declined without notice, and trouble reaching staff.
Overall feedback leans positive, with frequent 5-star comments on speed, clarity, and value. The strongest negative reviews focus on unresolved payment and delivery disputes that reduced trust. High praise alongside serious complaints creates a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Order arrived promptly, well packed, and customer service was very good.
“Package arrived promptly very well packed.”
Payment taken then order declined and refund delayed with poor communication.
“Quick to take your money but no communication or support to customers.”
Cold chain failure reduced drug efficacy and pharmacy refused refund or replacement.
“The packaging/delivery method they chose compromised the cold chain”
Items were delivered as promised with no problems.
“delivered my items when they said they would.”
One of two items was declined without email notification, causing frustration.
“Very unhappy I ordered 2 items only one came”
Payment taken then company demanded more information and ignored cancellation messages.
“They take your money, demand more information, and then never follow up.”
Thorough online checks initial promising; awaiting delivery for full assessment.
“Checks are thorough - as they should be for any online prescriptions.”
Easy-to-use website, straightforward ordering and quick delivery.
“Great website, easy ordering and quick delivery.”
Extensive checks, prompt dispatch and well-packed, iced delivery with extras.
“The most thorough pharmacy ever!”
Hassle-free order process with effective staff and very quick delivery.
“Overwhelmingly positive experience,thank you for the staff for being so effective during this busy time!”
Good price, fast delivery and correct, well-packaged item received.
“Great Price, Fast Delivery, Good packaging, Correct item received.”
Thorough assessment with personalised advice and prompt, well-packed delivery.
“Provide personal advice on how to proceed safely.”
Lengthy documentation required then ignored; refund delayed and suspected stock issues.
“As of tonight no refund as yet - even though it has been requested”
Empty parcel arrived and company dismissed complaint, refusing accountability or remedy.
“what arrived was an empty box.”
Provided sensitive information but was denied treatment with vague explanation.
“Wasted my time providing personal sensitive information to third party”
Order accepted and charged then declined due to undisclosed age limit; refund pending.
“they have decided to apply additional limits not required by the MHRA.”
Clear website, simple ordering and consistently quick delivery.
“The Independent Pharmacy are the best online pharmacy I've used”
Full payment taken but part-refund not issued despite repeated emails.
“This company took the full payment for my order, then said I could not have one of the items”
I recently used The Independent Pharmacy to purchase some medication, and I was very impressed with the fast and reliable service. Ordering was easy and straightforward, and I received my medication quickly after placing my order.
One thing that stood out to me about The Independent Pharmacy was their customer service. When I had a question about my order, they were quick to respond with helpful information. They also made sure that I understood everything that I needed to know about taking the medication properly.
Overall, I would highly recommend The Independent Pharmacy to anyone looking for an online pharmacy that offers quality products and excellent customer service. They are a great option if you need medicine quickly but don't want to deal with the hassle of going into a physical store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Independent Pharmacy runs an online pharmacy that supplies prescription and non-prescription medicines. The site uses an online consultation form to gather clinical details before supply. Licensed pharmacy staff review the consultation and approve prescriptions for dispatch by post or courier. The website shows product details and prices, and offers contact options for customer questions.