Reviews show frequent praise for fast delivery, good packaging and generally satisfactory product condition. Several customers also highlight easy returns when the process works. However, a notable minority report unresolved return refunds, stock/fulfilment cancellations and unaddressed pricing queries. If you consider buying, keep proof of returns and delivery tracking, double-check order confirmations (size and price) and be prepared to escalate through your payment provider if a refund is delayed.
Examples from available reviews (Apr 2022 – Feb 2026).
The website was easy to use and orders arrived in perfect condition.
“Overall my shopping experience on this site has been nothing but positive from start to finish!”
Online purchase showed lower in-store price; seller has not replied.
“arrived in the post with in store sale tags still on marked at £80”
Return marked delivered but company refuses to refund, causing dispute.
“return says delivered back to retailer it has been over 14 days and still nothing”
Order arrived quickly; returns process was easy and quick.
“The returns process was easy and quick.”
Delivery and order fulfilment are often praised for speed and packaging, though some customers report stock or fulfilment errors.
Several reviewers note discounts and reasonable pricing, but some report discrepancies between online and in‑store sale prices.
A small number of reviewers describe the website as easy to navigate and items easy to find during their visit.
Most customers received items in expected condition and quality; a few experienced wrong sizes or incorrect items sent.
Multiple reviewers report slow or no replies on pricing queries and returns; a minority found returns handled smoothly.
Many reviewers report positive shopping experiences with fast delivery and good packaging; some report serious return/refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer comments that there was a good choice available.
“Good choice”
Parcel reported lost and replacement has received no tracking updates.
“They initially said that my parcel was lost and sent a new one”
Package was late and refund for returned order delayed over a month.
“there is absolutely no excuse to hold onto a customer’s money for over a month”
Box arrived empty and customer service was unhelpful investigating the issue.
“When the box was delivered by Royal Mail it felt very light, I opened immediately and found it was empty.”
Reviewer warns of terrible customer service and unprofessional staff.
“Terrible customer service and unprofessional staff do not risk placing an order with this company.”
Items shown as in stock were unavailable and orders were cancelled.
“Stock is still advertised on their website that has been out of stock for months.”
Socks developed a hole after two wears and received no response.
“after wearing these twice they developed a hole in the toe”
Order could not be fulfilled and refunds were delayed due to poor stock control.
“Absolute shambles of a shop.”
Order arrived damaged and multiple contact attempts received no response.
“Order arrived damaged.”
Orders cancelled twice because sizes were incorrectly shown as available.
“only for that order to get cancelled and refunded again.”
Missing delivery item was denied and no customer service responded.
“No customer service.”
Most items were out of stock and the one arriving was incorrect.
“3 turned out to be out of stock”
Long delays, poor tracking and unclear communication about stock.
“I am simply told to wait indefinitely.”
Items shown in stock were charged for, refunds delayed unnecessarily.
“They display items as in stock when they actually aren’t”
Website incorrectly shows stock; three orders cancelled repeatedly.
“Website needs regularly updating on stock availability”
Very slow multi-courier delivery, damaged shoe and no complaint response.
“one of the shoes was damaged.”
Second purchase cancelled without notification, very disappointing.
“This is the second time I've purchased a item to find out my order has been cancelled.”
Good products but returns are difficult and customer contact failed.
“the domain doesn't exist.”
I recently tried out The Hip Store, and I must say that it was a fantastic experience. From the moment I landed on their website, I could tell that this store is all about bringing together fascinating brands for the modern lifestyle. Their collection of clothing, footwear and accessories is truly unique and creative.
One thing that really stood out to me was their student discount - 10% off! This type of thoughtful offering shows how much they care about their customers, especially those who are studying hard for their future. On top of that, free UK delivery on orders over £100 is an excellent perk.
The browsing experience was user-friendly with clear sections dedicated to men's and women's fashion items. I found what I wanted quickly due to the easy navigation options provided by The Hip Store team.
When my order arrived, everything looked perfect- brand new products in pristine condition with no errors at all.
Overall my shopping experience on this site has been nothing but positive from start to finish!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Hip Store is a UK-based online retailer specialising in branded footwear, clothing and lifestyle accessories. It operates an e-commerce site where customers can search by brand and category, place orders, and use standard delivery and returns processes. Consumers looking for reviews typically check delivery speed, product fit and condition, returns handling and customer service responsiveness.