Many shoppers mention fast delivery, careful packing, and good prices. Several say ordering was simple and items fit as expected. A sizeable group reports cancelled orders, wrong items, and refunds that took too long. A smaller but serious set describes unauthorised card use and missing-parcel cases that were not resolved.
Examples from available reviews (Apr 2022 – Mar 2026).
Order delivered quickly and goods matched the description.
“Delivered quick and gds as described”
Someone used the customer's card online without verification.
“Someone stole my card and used it online to order a pair of Ugg slippers. Never verified the address or pin!”
Order repeatedly cancelled due to incorrect stock counts and delays.
“my order being cancelled because they got their stock count wrong”
Box arrived empty and customer service was unhelpful investigating the issue.
“When the box was delivered by Royal Mail it felt very light, I opened immediately and found it was empty.”
Many reviews point to quick dispatch, secure packaging, and easy returns. A clear negative cluster mentions wrong items, damaged goods, and refunds that never arrived. A few complaints also describe card-misuse issues linked to security failures.
Many customers call out discounted prices and good value for cargos, trainers, and basics. Some flag price differences between online orders and in-store tags, and they want refunds handled more clearly. Positive reviews often tie the low prices to buying again.
Several reviewers say the website is easy to use and checkout is simple. Repeated complaints say stock availability is shown incorrectly, which leads to cancelled orders. These stock problems often trigger extra orders and slow refunds.
Customers often mention good fit, colour, and fabric on T-shirts and trainers. A minority report defects such as holes or flawed items with no follow-up. Praise for quality appears more often than detailed fault reports.
Some customers describe quick, clear replies and useful shipping updates. A larger group says emails go unanswered, tracking is unhelpful, and return questions are left open. Missing replies show up repeatedly in low-rating reviews.
Reviews split between smooth five-star purchases and serious one-star service failures. Positive feedback focuses on delivery speed and value. Negative feedback centres on cancelled orders, missing refunds, and breakdowns in security or customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer comments that there was a good choice available.
“Good choice”
Parcel reported lost and replacement has received no tracking updates.
“They initially said that my parcel was lost and sent a new one”
Package was late and refund for returned order delayed over a month.
“there is absolutely no excuse to hold onto a customer’s money for over a month”
Box arrived empty and customer service was unhelpful investigating the issue.
“When the box was delivered by Royal Mail it felt very light, I opened immediately and found it was empty.”
Reviewer warns of terrible customer service and unprofessional staff.
“Terrible customer service and unprofessional staff do not risk placing an order with this company.”
Items shown as in stock were unavailable and orders were cancelled.
“Stock is still advertised on their website that has been out of stock for months.”
Socks developed a hole after two wears and received no response.
“after wearing these twice they developed a hole in the toe”
Order could not be fulfilled and refunds were delayed due to poor stock control.
“Absolute shambles of a shop.”
Order arrived damaged and multiple contact attempts received no response.
“Order arrived damaged.”
Orders cancelled twice because sizes were incorrectly shown as available.
“only for that order to get cancelled and refunded again.”
Missing delivery item was denied and no customer service responded.
“No customer service.”
Most items were out of stock and the one arriving was incorrect.
“3 turned out to be out of stock”
Long delays, poor tracking and unclear communication about stock.
“I am simply told to wait indefinitely.”
Items shown in stock were charged for, refunds delayed unnecessarily.
“They display items as in stock when they actually aren’t”
Website incorrectly shows stock; three orders cancelled repeatedly.
“Website needs regularly updating on stock availability”
Very slow multi-courier delivery, damaged shoe and no complaint response.
“one of the shoes was damaged.”
Second purchase cancelled without notification, very disappointing.
“This is the second time I've purchased a item to find out my order has been cancelled.”
Good products but returns are difficult and customer contact failed.
“the domain doesn't exist.”
I recently tried out The Hip Store, and I must say that it was a fantastic experience. From the moment I landed on their website, I could tell that this store is all about bringing together fascinating brands for the modern lifestyle. Their collection of clothing, footwear and accessories is truly unique and creative.
One thing that really stood out to me was their student discount - 10% off! This type of thoughtful offering shows how much they care about their customers, especially those who are studying hard for their future. On top of that, free UK delivery on orders over £100 is an excellent perk.
The browsing experience was user-friendly with clear sections dedicated to men's and women's fashion items. I found what I wanted quickly due to the easy navigation options provided by The Hip Store team.
When my order arrived, everything looked perfect- brand new products in pristine condition with no errors at all.
Overall my shopping experience on this site has been nothing but positive from start to finish!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Hip Store runs an online shop selling clothing, footwear, and accessories. The site shows product photos, sizes, descriptions, and prices for online purchase. Customers place orders through online checkout and pay using standard payment methods. Delivery and returns details are published to help shoppers buy with confidence. Online support channels are available for questions about orders and returns.