Reviews show frequent praise for fast delivery, good packaging and generally satisfactory product condition. Several customers also highlight easy returns when the process works. However, a notable minority report unresolved return refunds, stock/fulfilment cancellations and unaddressed pricing queries. If you consider buying, keep proof of returns and delivery tracking, double-check order confirmations (size and price) and be prepared to escalate through your payment provider if a refund is delayed.
Examples from available reviews (Apr 2022 – Feb 2026).
The website was easy to use and orders arrived in perfect condition.
“Overall my shopping experience on this site has been nothing but positive from start to finish!”
Online purchase showed lower in-store price; seller has not replied.
“arrived in the post with in store sale tags still on marked at £80”
Return marked delivered but company refuses to refund, causing dispute.
“return says delivered back to retailer it has been over 14 days and still nothing”
Order arrived quickly; returns process was easy and quick.
“The returns process was easy and quick.”
Delivery and order fulfilment are often praised for speed and packaging, though some customers report stock or fulfilment errors.
Several reviewers note discounts and reasonable pricing, but some report discrepancies between online and in‑store sale prices.
A small number of reviewers describe the website as easy to navigate and items easy to find during their visit.
Most customers received items in expected condition and quality; a few experienced wrong sizes or incorrect items sent.
Multiple reviewers report slow or no replies on pricing queries and returns; a minority found returns handled smoothly.
Many reviewers report positive shopping experiences with fast delivery and good packaging; some report serious return/refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Order delivered quickly and goods matched the description.
“Delivered quick and gds as described”
Reviewer reports good communication from the store.
“Good communication”
Reviewer reports the delivery was speedy.
“Speedy delivery”
T-shirt quality was very good and buyer was happy.
“T-shirt quality is really good.”
Store offers good products but ordering system shows incorrect stock.
“order system needs work”
Bought cargos at a large discount and was pleased.
“Great cargos at a great discount price”
Always receives first-class service and returns are handled well.
“I have always had first class service from HIP store.”
Fast delivery and items were very well packed.
“Fast delivery Most importantly very well packed”
Great service; would buy from HIP again.
“Great service.”
Wrong item was delivered and customer service did not respond.
“Wrong item delivered, no customer service received”
Reviewer praises good prices and fast delivery.
“Great prices and fast delivery”
Service was great with fast delivery and good price.
“Great service with a fast delivery and great price...”
Easy purchase with good price, quick delivery and lovely item.
“Great experience, easy, good price, quick delivery and LOVELY item!”
Ordering was easy and delivery was quick.
“easy to order and quick delivery”
Product had a flaw and customer received no response from team.
“The product had a flaw in it.”
Unauthorised card use occurred and billing verification was not performed.
“They allowed someone to use my card!”
Item had great colour and fit and arrived quickly.
“really nice item,great colour and fit.Quick delivery”
Order arrived quickly without issues; positive shipping experience.
“Great shipping experience—my order arrived quickly and without any issues. Thank you 😇🙏🏻”
Reviewer says company provided excellent service.
“Great company, excellent service 👏”
Someone used the customer's card online without verification.
“Someone stole my card and used it online to order a pair of Ugg slippers. Never verified the address or pin!”
Wrong item sent; customer service unresponsive and no refund received.
“They sent me the WRONG item so I emailed customer service multiple times, requesting a refund for the express delivery I ordered.”
Online purchase showed lower in-store price; seller has not replied.
“arrived in the post with in store sale tags still on marked at £80”
Reviewer reports consistently great service as always.
“Great service as always.”
Product was great and delivery was fast.
“great product fast delievery”
Order arrived well packaged within three days.
“All good, ordered and arrived well packaged in 3 days”
Items were great and were delivered promptly.
“Great items promptly delivered.”
Reviewer experienced fast postage and excellent service.
“Fast postage excellent service”
Customer reports lack of response and unresolved issue.
“No one is responding or helping me.”
Order arrived quickly; returns process was easy and quick.
“The returns process was easy and quick.”
Customer had an excellent experience and couldn't fault them.
“Spot on can't fault them”
Service was fantastic and the item was very good.
“Fantastic service even better item”
Ordered size 9 but received size 10 instead.
“Ordered size 9 adidas Japan - size 10 were shipped??”
Took a chance; trainers arrived quickly and were perfect.
“perfect, great trainers delivered quickly no issues”
Customer describes the experience as 'class' as usual.
“Class as usual”
Order repeatedly cancelled due to incorrect stock counts and delays.
“my order being cancelled because they got their stock count wrong”
Return marked delivered but company refuses to refund, causing dispute.
“return says delivered back to retailer it has been over 14 days and still nothing”
Reviewer reports good service overall.
“Good Service”
Reviewer found the service to be quick.
“Quick service”
Website made it easy to find items; delivery was quick.
“Easy to find item I was looking for on the website.”
Shoes were delivered quickly and service was very good.
“Fast delivery of my shoes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Hip Store is a UK-based online retailer specialising in branded footwear, clothing and lifestyle accessories. It operates an e-commerce site where customers can search by brand and category, place orders, and use standard delivery and returns processes. Consumers looking for reviews typically check delivery speed, product fit and condition, returns handling and customer service responsiveness.