Reviews Analysed
21
We Collect & Analyse Reviews
The Hip Store
Experiences & Reviews
The Hip Store is a UK-based online retailer specialising in branded footwear, clothing and lifestyle accessories. It operates an e-commerce site where customers can search by brand and category, place orders, and use standard delivery and returns processes. Consumers looking for reviews typically check delivery speed, product fit and condition, returns handling and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Delivery and order fulfilment are often praised for speed and packaging, though some customers report stock or fulfilment errors.
Share
Strong
29%
💰
Value for money
Several reviewers note discounts and reasonable pricing, but some report discrepancies between online and in‑store sale prices.
Share
Mixed
5%
⚡
User experience
A small number of reviewers describe the website as easy to navigate and items easy to find during their visit.
Share
Strong
4%
🔧
Product quality
Most customers received items in expected condition and quality; a few experienced wrong sizes or incorrect items sent.
Share
Strong
16%
📞
Communication
Multiple reviewers report slow or no replies on pricing queries and returns; a minority found returns handled smoothly.
Share
Weak
9%
⭐
Overall experience
Many reviewers report positive shopping experiences with fast delivery and good packaging; some report serious return/refund issues.
Share
Strong
38%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Hip yourself up!
"I recently tried out The Hip Store, and I must say that it was a fantastic experience. From the moment I landed on their website, I could tell that this store is all about bringing together fascinating brands for the modern lifestyle. Their collection of clothing, footwear and accessories is truly unique and creative. One thing that really stood out to me was their student discount - 10% off! This type of thoughtful offering shows how much they care about their customers, especially those who are studying hard for their future. On top of that, free UK delivery on orders over £100 is an excellent perk. The browsing experience was user-friendly with clear sections dedicated to men's and women's fashion items. I found what I wanted quickly due to the easy navigation options provided by The Hip Store team. When my order arrived, everything looked perfect- brand new products in pristine condition with no errors at all. Overall my shopping experience on this site has been nothing but positive from start to finish!"
Cornelius
Collected.reviews
Apr 02, 2022
Featured for: Detailed multi-theme positive review
Dishonest online sale prices
"Bought a pair of shoes through their online sale priced at £115, they arrived in the post with in s..."
Anon
Trustpilot
Sep 30, 2025
Featured for: Pricing discrepancy and no reply
Returned item worth near £500
"Returned item worth near £500 - return says delivered back to retailer it has been over 14 days and still nothing, was told to contact returns team an..."
R Lilms (RMTE)
Trustpilot
Sep 30, 2025
Featured for: Large unresolved return dispute
Great product, quick delivery, easy returns
"My order arrived quickly. Decided it wasn't quite what I was looking for. The ret..."
Nick
Trustpilot
Sep 30, 2025
Featured for: Positive on returns and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Anon
trustpilot.com
Sep 30, 2025
Dishonest online sale prices
Bought a pair of shoes through their online sale priced at £115, they arrived in the post with in s...
S
Stuart
trustpilot.com
Sep 30, 2025
Great service as always.
...
D
Darren Grayson
trustpilot.com
Sep 30, 2025
great product fast delievery
...
C
Christopher
trustpilot.com
Sep 30, 2025
All good
All good, ordered and arri...
a
alan lambert
trustpilot.com
Sep 30, 2025
Great items promptly delivered.
Great items pro...
N
Neil Fenwick
trustpilot.com
Sep 30, 2025
Fast postage excellent service
Fast postage ex...
I
Isaac
trustpilot.com
Sep 30, 2025
No one is responding or helping me
No one is responding or helping me. Why are you sayin...
N
Nick
trustpilot.com
Sep 30, 2025
Great product, quick delivery, easy returns
My order arrived quickly. Decided it wasn't quite what I was looking for. The ret...
B
Bobbie
trustpilot.com
Sep 30, 2025
Spot on can't fault them
...
R
R Lenthall
trustpilot.com
Sep 30, 2025
Saucony trainers
Fantastic service...
M
Mark reece
trustpilot.com
Sep 30, 2025
Ordered size 9 adidas Japan
Ordered size 9 adidas Japa...
M
Mr jason greenwood
trustpilot.com
Sep 30, 2025
Took a chance and great outcome
Never heard of these before but when searching for a particular pair of trainers they had them in the size...
C
Chris Woodall
trustpilot.com
Sep 30, 2025
Class as usual
...
R
Rory Larminie
trustpilot.com
Sep 30, 2025
Placed an order a year ago and was…
Placed an order a year ago and was disappointed by my order being cancelled because they got their stock count wrong, I went to place an order today a...
R
R Lilms (RMTE)
trustpilot.com
Sep 30, 2025
Returned item worth near £500
Returned item worth near £500 - return says delivered back to retailer it has been over 14 days and still nothing, was told to contact returns team an...
O
OP
trustpilot.com
Sep 30, 2025
Good service
...
K
Keith Abernethy
trustpilot.com
Sep 30, 2025
Quick service
...
C
Colin Morris
trustpilot.com
Sep 30, 2025
Great shopping experience
Easy to find item I was looking f...
R
Rowena Fairlamb
trustpilot.com
Sep 30, 2025
Fast delivery of my shoes
Fast delivery of my sh...
J
Jason Sanderson
trustpilot.com
Sep 30, 2025
Good choice
...
Conclusion
Reviews show frequent praise for fast delivery, good packaging and generally satisfactory product condition. Several customers also highlight easy returns when the process works. However, a notable minority report unresolved return refunds, stock/fulfilment cancellations and unaddressed pricing queries. If you consider buying, keep proof of returns and delivery tracking, double-check order confirmations (size and price) and be prepared to escalate through your payment provider if a refund is delayed.