Many shoppers mention fast delivery, careful packing, and good prices. Several say ordering was simple and items fit as expected. A sizeable group reports cancelled orders, wrong items, and refunds that took too long. A smaller but serious set describes unauthorised card use and missing-parcel cases that were not resolved.
Examples from available reviews (Apr 2022 – Mar 2026).
Order delivered quickly and goods matched the description.
“Delivered quick and gds as described”
Someone used the customer's card online without verification.
“Someone stole my card and used it online to order a pair of Ugg slippers. Never verified the address or pin!”
Order repeatedly cancelled due to incorrect stock counts and delays.
“my order being cancelled because they got their stock count wrong”
Box arrived empty and customer service was unhelpful investigating the issue.
“When the box was delivered by Royal Mail it felt very light, I opened immediately and found it was empty.”
Many reviews point to quick dispatch, secure packaging, and easy returns. A clear negative cluster mentions wrong items, damaged goods, and refunds that never arrived. A few complaints also describe card-misuse issues linked to security failures.
Many customers call out discounted prices and good value for cargos, trainers, and basics. Some flag price differences between online orders and in-store tags, and they want refunds handled more clearly. Positive reviews often tie the low prices to buying again.
Several reviewers say the website is easy to use and checkout is simple. Repeated complaints say stock availability is shown incorrectly, which leads to cancelled orders. These stock problems often trigger extra orders and slow refunds.
Customers often mention good fit, colour, and fabric on T-shirts and trainers. A minority report defects such as holes or flawed items with no follow-up. Praise for quality appears more often than detailed fault reports.
Some customers describe quick, clear replies and useful shipping updates. A larger group says emails go unanswered, tracking is unhelpful, and return questions are left open. Missing replies show up repeatedly in low-rating reviews.
Reviews split between smooth five-star purchases and serious one-star service failures. Positive feedback focuses on delivery speed and value. Negative feedback centres on cancelled orders, missing refunds, and breakdowns in security or customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Order delivered quickly and goods matched the description.
“Delivered quick and gds as described”
Reviewer reports good communication from the store.
“Good communication”
Reviewer reports the delivery was speedy.
“Speedy delivery”
T-shirt quality was very good and buyer was happy.
“T-shirt quality is really good.”
Store offers good products but ordering system shows incorrect stock.
“order system needs work”
Bought cargos at a large discount and was pleased.
“Great cargos at a great discount price”
Always receives first-class service and returns are handled well.
“I have always had first class service from HIP store.”
Fast delivery and items were very well packed.
“Fast delivery Most importantly very well packed”
Great service; would buy from HIP again.
“Great service.”
Wrong item was delivered and customer service did not respond.
“Wrong item delivered, no customer service received”
Reviewer praises good prices and fast delivery.
“Great prices and fast delivery”
Service was great with fast delivery and good price.
“Great service with a fast delivery and great price...”
Easy purchase with good price, quick delivery and lovely item.
“Great experience, easy, good price, quick delivery and LOVELY item!”
Ordering was easy and delivery was quick.
“easy to order and quick delivery”
Product had a flaw and customer received no response from team.
“The product had a flaw in it.”
Unauthorised card use occurred and billing verification was not performed.
“They allowed someone to use my card!”
Item had great colour and fit and arrived quickly.
“really nice item,great colour and fit.Quick delivery”
Order arrived quickly without issues; positive shipping experience.
“Great shipping experience—my order arrived quickly and without any issues. Thank you 😇🙏🏻”
Reviewer says company provided excellent service.
“Great company, excellent service 👏”
Someone used the customer's card online without verification.
“Someone stole my card and used it online to order a pair of Ugg slippers. Never verified the address or pin!”
Wrong item sent; customer service unresponsive and no refund received.
“They sent me the WRONG item so I emailed customer service multiple times, requesting a refund for the express delivery I ordered.”
Online purchase showed lower in-store price; seller has not replied.
“arrived in the post with in store sale tags still on marked at £80”
Reviewer reports consistently great service as always.
“Great service as always.”
Product was great and delivery was fast.
“great product fast delievery”
Order arrived well packaged within three days.
“All good, ordered and arrived well packaged in 3 days”
Items were great and were delivered promptly.
“Great items promptly delivered.”
Reviewer experienced fast postage and excellent service.
“Fast postage excellent service”
Customer reports lack of response and unresolved issue.
“No one is responding or helping me.”
Order arrived quickly; returns process was easy and quick.
“The returns process was easy and quick.”
Customer had an excellent experience and couldn't fault them.
“Spot on can't fault them”
Service was fantastic and the item was very good.
“Fantastic service even better item”
Ordered size 9 but received size 10 instead.
“Ordered size 9 adidas Japan - size 10 were shipped??”
Took a chance; trainers arrived quickly and were perfect.
“perfect, great trainers delivered quickly no issues”
Customer describes the experience as 'class' as usual.
“Class as usual”
Order repeatedly cancelled due to incorrect stock counts and delays.
“my order being cancelled because they got their stock count wrong”
Return marked delivered but company refuses to refund, causing dispute.
“return says delivered back to retailer it has been over 14 days and still nothing”
Reviewer reports good service overall.
“Good Service”
Reviewer found the service to be quick.
“Quick service”
Website made it easy to find items; delivery was quick.
“Easy to find item I was looking for on the website.”
Shoes were delivered quickly and service was very good.
“Fast delivery of my shoes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Hip Store runs an online shop selling clothing, footwear, and accessories. The site shows product photos, sizes, descriptions, and prices for online purchase. Customers place orders through online checkout and pay using standard payment methods. Delivery and returns details are published to help shoppers buy with confidence. Online support channels are available for questions about orders and returns.