User reviews for The Heating Boutique show consistent strengths in delivery speed, product condition on arrival and an easy-to-navigate website. Multiple customers praise clear product guidance, straightforward returns and helpful staff, which supports buying confidence for many household projects. However, there are isolated reports of delivery failures, stock inaccuracies and occasional rude phone interactions; some buyers also received products missing small parts. Prospective customers should check stock availability, confirm part completeness on delivery and keep order/parcel statuses until installation is complete. Overall, reviews indicate reliable products and service for most buyers, with a small risk of service or delivery issues to be mindful of.
Examples from available reviews (Sep 2025 – Feb 2026).
Wide selection, arrived complete and fitted, working perfectly.
“All-round brilliant experience.”
Customer service was rude and stock information was inaccurate.
“Rude unhelpful customer service agent on the phone.”
Radiator looked great but initially missing vent and plug; company resolving.
“Radiator looks great unfortunately missing vent and plug”
Fast response and delivery; return was efficient and staff helpful.
“Extremely fast response and delivery.”
Most reviews report prompt delivery, efficient returns and helpful after-sales support; a minority note delivery failures or stock problems.
Several reviewers cite good prices and strong value, with some noting tradesperson recommendations for specific parts.
Customers commonly describe a clear, easy-to-use website with helpful guidance, simple payment and straightforward returns processes.
Many buyers report products arriving as described, well packed and performing correctly; a few mention missing parts or fitting issues.
Most mentions praise polite, helpful staff and timely email replies; some reports note rude phone agents or incorrect delivery updates.
Overall sentiment is positive: customers highlight product quality and reliable delivery, though occasional service or delivery problems occur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Quality radiator competitively priced; delivery error was quickly resolved.
“although delivery to the wrong house it was quickly resolved by UK Radiators”
Sensible price, good product and quick delivery; recommended.
“Good product at sensible price with the addition of quick delivery”
Company sent replacement cap promptly and provided fantastic service.
“Fantastic service and great quality radiators”
Item was delivered on time.
“Came on time”
Reviewer ordered twice from the company.
“Ordered twice from”
Company quickly resolved order issues and provided excellent communication.
“Emails responded to within minutes!”
Product nicely finished with excellent undamaged packaging.
“Excellent packaging, undamaged.”
Good choice, good pre-delivery communication and high quality product.
“Choice of radiators”
Multiple contact attempts received no response or resolution.
“This business (The Warming Store) does not respond to emails”
Towel rail good price, arrived on time and was straightforward to prepare.
“Heated towel rail was a good price and came on time.”
Modern-looking, lightweight aluminium radiators recommended by reviewer.
“Very lightweight as aluminium.”
Valves good quality but delivery delay caused tradesman scheduling issues.
“Royal Mail took forever”
Product was good, but late delivery disrupted plumber's schedule.
“I paid extra for next working day. It was a day late”
Cast iron radiator is beautiful and heavy; agents were helpful.
“The cast iron radiator is a piece of art!”
Radiators, delivery and packaging are excellent; reviewer recommends company.
“delivery and packaging are second to none.”
Valve arrived quickly and offers excellent value and appearance.
“excellent valve for money”
Ordering was easy and delivery arrived when promised for replacement radiator.
“so easy to order radiator perfect for replacement of old size radiator”
Delivery was quick; product has not yet been fitted.
“Delivery was quick but not fitted yet”
Charger out of stock and delivery missed; customer service was unhelpful.
“they are out of stock and will not be able to deliver until after I am gone.”
Fitting kit issue was fixed within 48 hours; service praised.
“remedied withing 48 hours. Brilliant service.”
Found desired item at reasonable price with quick free delivery.
“Quick and free delivery.”
Good choice and quality, but fittings packaging caused confusion.
“I wish they'd put all the fittings in one box though”
One-day shipping failed and customer service was unresponsive and inflexible.
“Would not credit the shipping charge for failed 1-day delivery”
Returns process poor and support email received no follow-up.
“I emailed there support email 4 times over 7 days with zero follow up.”
Calls prevented escalation and product failed; reviewer warns against buying.
“Heated insoles are worthless.”
Return shipping label promised multiple times but never provided; calls unanswered.
“I would get a return shipping label and never did.”
Claims business ignores emails and avoids addressing customer issues.
“Do not buy from this company”
Unable to purchase replacement battery and customer service was unhelpful.
“complete lack of customer service is appalling.”
Waiting weeks for a refund with daily emails and no response.
“Terrible customer service.”
Product did not work and repeated contact attempts for return got no response.
“it does not work properly”
They did not respond to emails and the gloves never arrived.
“They never responded to any of the emails we sent to verify the order status”
Long delivery and rigid return policy prevented a simple exchange.
“Literally worst customer service I’ve ever experienced.”
Jackets were too small and arrived without battery packs.
“They did not come with battery packs”
Battery life was shorter than claimed and they sell your information.
“So beware, they sell your information.”
Company refused refund or exchange despite sizing and 'open box' issues.
“No refund or exchange because it was a discounted price”
No shipping updates and no reply to multiple emails and calls.
“I have emailed 3 times and called once.”
Advertised quick delivery but item was out of stock and delayed.
“Great prices but VERY misleading delivery”
Boots were comfortable, warm and helped relax my daughter's feet.
“these boots made a huge difference in relaxing her feet to be exercised”
No responses for six weeks despite multiple emails and calls.
“ZERO response.”
Unexpected high taxes and shipping raised total cost dramatically.
“there was almost 50% added in taxes!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Heating Boutique is a UK-based specialist retailer of domestic heating products, including radiators, towel rails and associated fittings. The business operates an online shop serving both consumers and trade customers, offering product listings, delivery and returns options. People searching reviews typically look for information on product quality, delivery performance and customer support responsiveness. This summary collates user feedback to help buyers evaluate The Heating Boutique’s service and products.