Many customers praise the radiators for solid build quality, tidy packaging, and an easy online ordering process. Several reviews mention fast delivery and quick fixes when parts were missing. Others describe emails going unanswered, refunds not being paid, and deliveries that arrived late or not at all. Value feedback often highlights low-cost valves and competitively priced radiators, with many reporting successful installations.
Examples from available reviews (Sep 2025 – Feb 2026).
Delivery and ordering were flawless both times; very positive service.
“Delivery is top notch.”
Vertical radiator is great quality at a reasonable price with quick delivery.
“Great quality vertical radiator at very reasonable price.”
Return shipping label promised multiple times but never provided; calls unanswered.
“I would get a return shipping label and never did.”
Multiple contact attempts received no response or resolution.
“This business (The Warming Store) does not respond to emails”
Customer feedback falls into two distinct camps. Many reviews describe fast replacements, quick email replies, and staff arranging replacement parts within days. Others report questions left unanswered, refunds declined, and long waits to get issues resolved.
Many reviewers say the radiators and valves offer good value at reasonable prices. Several point to quality finishes for the money and note that tradespeople recommend the low-cost valves. A small number mention unexpected taxes or added fees that pushed up the final price.
Customers often highlight a user-friendly website, simple ordering, and clear product information. Many say installation was straightforward and that items arrived ready to fit. A few found fittings split across different packages and would have preferred everything grouped together.
Radiator quality stands out as a leading theme, along with sturdy packaging and appealing cast-iron and aluminium finishes. Many buyers say products matched the description and fitted well. A handful report faults in wearable products, missing battery packs, or items that did not work.
Several reviews mention proactive updates and quick replies to email questions. In contrast, many report multiple emails going unanswered, incorrect stock details, and occasional rude phone calls. Complaints also repeat issues with tracking and delivery statuses being shown incorrectly.
Reviews show a sharp split between very positive buying experiences and very negative after-sales experiences. Delivery often earns praise, but late or missed deliveries also cause problems, including disrupted tradesperson schedules. Overall, customers often like the products, but support and communication can be inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Website was detailed, easy to pay and allowed questions.
“Good website with plenty of details and advice.”
Order updates, quick delivery and easy returns with prompt responses.
“kept up to date with how my order was progressing.”
Wide selection, arrived complete and fitted, working perfectly.
“All-round brilliant experience.”
Customer service was rude and stock information was inaccurate.
“Rude unhelpful customer service agent on the phone.”
Fast delivery and well packaged, high-quality radiator recommended.
“very good quality rad which will stand the test of time.”
Towel rail matched picture, arrived well packaged and was easy to install.
“Dead easy to install and I'm very happy with it.”
Radiator looked great but initially missing vent and plug; company resolving.
“Radiator looks great unfortunately missing vent and plug”
Prompt delivery and a sound product with good service.
“Good service.prompt delivery and sound product”
Good-priced radiator fitted and looks great; the wife is happy.
“it looks great ( the wife is happy)”
Good price, prompt delivery and seems good quality; customer service praised.
“Good customer service (Jess).”
Valves were lower cost yet great quality and plumber-recommended.
“Great value.”
Delivery and ordering were flawless both times; very positive service.
“Delivery is top notch.”
Item not delivered; tracking showed 'rejected' incorrectly, so used another company.
“My item was not delivered.”
Radiator arrived next day as promised and works well.
“My radiator arrived the next day as they said it would be and works well .”
Vertical radiator is great quality at a reasonable price with quick delivery.
“Great quality vertical radiator at very reasonable price.”
Fast response and delivery; return was efficient and staff helpful.
“Extremely fast response and delivery.”
Website easy to navigate; delivery within three days and well packed.
“Web site easy to navigate and filter and check stock.”
Product matched description, reasonably priced and delivered on time.
“Exactly as described and what was needed, good price and delivered on time”
Reviewer reports great service from the company.
“Great service”
Quick polite delivery and everything fitted perfectly.
“Quick polite delivery and every thing has fitted perfectly, thanks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Heating Boutique is a UK online retailer focused on central heating products and accessories. Its range includes aluminium and cast-iron radiators, vertical radiators, heated towel rails, valves, and installation fittings. Product pages usually show dimensions, finishes, and technical details to help customers choose. The site supports online checkout and offers customer support by email and phone for both pre-sale questions and post-sale help.