User reviews for The Heating Boutique show consistent strengths in delivery speed, product condition on arrival and an easy-to-navigate website. Multiple customers praise clear product guidance, straightforward returns and helpful staff, which supports buying confidence for many household projects. However, there are isolated reports of delivery failures, stock inaccuracies and occasional rude phone interactions; some buyers also received products missing small parts. Prospective customers should check stock availability, confirm part completeness on delivery and keep order/parcel statuses until installation is complete. Overall, reviews indicate reliable products and service for most buyers, with a small risk of service or delivery issues to be mindful of.
Examples from available reviews (Sep 2025 – Feb 2026).
Wide selection, arrived complete and fitted, working perfectly.
“All-round brilliant experience.”
Customer service was rude and stock information was inaccurate.
“Rude unhelpful customer service agent on the phone.”
Radiator looked great but initially missing vent and plug; company resolving.
“Radiator looks great unfortunately missing vent and plug”
Fast response and delivery; return was efficient and staff helpful.
“Extremely fast response and delivery.”
Most reviews report prompt delivery, efficient returns and helpful after-sales support; a minority note delivery failures or stock problems.
Several reviewers cite good prices and strong value, with some noting tradesperson recommendations for specific parts.
Customers commonly describe a clear, easy-to-use website with helpful guidance, simple payment and straightforward returns processes.
Many buyers report products arriving as described, well packed and performing correctly; a few mention missing parts or fitting issues.
Most mentions praise polite, helpful staff and timely email replies; some reports note rude phone agents or incorrect delivery updates.
Overall sentiment is positive: customers highlight product quality and reliable delivery, though occasional service or delivery problems occur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Website was detailed, easy to pay and allowed questions.
“Good website with plenty of details and advice.”
Order updates, quick delivery and easy returns with prompt responses.
“kept up to date with how my order was progressing.”
Wide selection, arrived complete and fitted, working perfectly.
“All-round brilliant experience.”
Customer service was rude and stock information was inaccurate.
“Rude unhelpful customer service agent on the phone.”
Fast delivery and well packaged, high-quality radiator recommended.
“very good quality rad which will stand the test of time.”
Towel rail matched picture, arrived well packaged and was easy to install.
“Dead easy to install and I'm very happy with it.”
Radiator looked great but initially missing vent and plug; company resolving.
“Radiator looks great unfortunately missing vent and plug”
Prompt delivery and a sound product with good service.
“Good service.prompt delivery and sound product”
Good-priced radiator fitted and looks great; the wife is happy.
“it looks great ( the wife is happy)”
Good price, prompt delivery and seems good quality; customer service praised.
“Good customer service (Jess).”
Valves were lower cost yet great quality and plumber-recommended.
“Great value.”
Delivery and ordering were flawless both times; very positive service.
“Delivery is top notch.”
Item not delivered; tracking showed 'rejected' incorrectly, so used another company.
“My item was not delivered.”
Radiator arrived next day as promised and works well.
“My radiator arrived the next day as they said it would be and works well .”
Vertical radiator is great quality at a reasonable price with quick delivery.
“Great quality vertical radiator at very reasonable price.”
Fast response and delivery; return was efficient and staff helpful.
“Extremely fast response and delivery.”
Website easy to navigate; delivery within three days and well packed.
“Web site easy to navigate and filter and check stock.”
Product matched description, reasonably priced and delivered on time.
“Exactly as described and what was needed, good price and delivered on time”
Reviewer reports great service from the company.
“Great service”
Quick polite delivery and everything fitted perfectly.
“Quick polite delivery and every thing has fitted perfectly, thanks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Heating Boutique is a UK-based specialist retailer of domestic heating products, including radiators, towel rails and associated fittings. The business operates an online shop serving both consumers and trade customers, offering product listings, delivery and returns options. People searching reviews typically look for information on product quality, delivery performance and customer support responsiveness. This summary collates user feedback to help buyers evaluate The Heating Boutique’s service and products.