Many customers praise the radiators for solid build quality, tidy packaging, and an easy online ordering process. Several reviews mention fast delivery and quick fixes when parts were missing. Others describe emails going unanswered, refunds not being paid, and deliveries that arrived late or not at all. Value feedback often highlights low-cost valves and competitively priced radiators, with many reporting successful installations.
Examples from available reviews (Sep 2025 – Feb 2026).
Delivery and ordering were flawless both times; very positive service.
“Delivery is top notch.”
Vertical radiator is great quality at a reasonable price with quick delivery.
“Great quality vertical radiator at very reasonable price.”
Return shipping label promised multiple times but never provided; calls unanswered.
“I would get a return shipping label and never did.”
Multiple contact attempts received no response or resolution.
“This business (The Warming Store) does not respond to emails”
Customer feedback falls into two distinct camps. Many reviews describe fast replacements, quick email replies, and staff arranging replacement parts within days. Others report questions left unanswered, refunds declined, and long waits to get issues resolved.
Many reviewers say the radiators and valves offer good value at reasonable prices. Several point to quality finishes for the money and note that tradespeople recommend the low-cost valves. A small number mention unexpected taxes or added fees that pushed up the final price.
Customers often highlight a user-friendly website, simple ordering, and clear product information. Many say installation was straightforward and that items arrived ready to fit. A few found fittings split across different packages and would have preferred everything grouped together.
Radiator quality stands out as a leading theme, along with sturdy packaging and appealing cast-iron and aluminium finishes. Many buyers say products matched the description and fitted well. A handful report faults in wearable products, missing battery packs, or items that did not work.
Several reviews mention proactive updates and quick replies to email questions. In contrast, many report multiple emails going unanswered, incorrect stock details, and occasional rude phone calls. Complaints also repeat issues with tracking and delivery statuses being shown incorrectly.
Reviews show a sharp split between very positive buying experiences and very negative after-sales experiences. Delivery often earns praise, but late or missed deliveries also cause problems, including disrupted tradesperson schedules. Overall, customers often like the products, but support and communication can be inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Quality radiator competitively priced; delivery error was quickly resolved.
“although delivery to the wrong house it was quickly resolved by UK Radiators”
Sensible price, good product and quick delivery; recommended.
“Good product at sensible price with the addition of quick delivery”
Company sent replacement cap promptly and provided fantastic service.
“Fantastic service and great quality radiators”
Item was delivered on time.
“Came on time”
Reviewer ordered twice from the company.
“Ordered twice from”
Company quickly resolved order issues and provided excellent communication.
“Emails responded to within minutes!”
Product nicely finished with excellent undamaged packaging.
“Excellent packaging, undamaged.”
Good choice, good pre-delivery communication and high quality product.
“Choice of radiators”
Multiple contact attempts received no response or resolution.
“This business (The Warming Store) does not respond to emails”
Towel rail good price, arrived on time and was straightforward to prepare.
“Heated towel rail was a good price and came on time.”
Modern-looking, lightweight aluminium radiators recommended by reviewer.
“Very lightweight as aluminium.”
Valves good quality but delivery delay caused tradesman scheduling issues.
“Royal Mail took forever”
Product was good, but late delivery disrupted plumber's schedule.
“I paid extra for next working day. It was a day late”
Cast iron radiator is beautiful and heavy; agents were helpful.
“The cast iron radiator is a piece of art!”
Radiators, delivery and packaging are excellent; reviewer recommends company.
“delivery and packaging are second to none.”
Valve arrived quickly and offers excellent value and appearance.
“excellent valve for money”
Ordering was easy and delivery arrived when promised for replacement radiator.
“so easy to order radiator perfect for replacement of old size radiator”
Delivery was quick; product has not yet been fitted.
“Delivery was quick but not fitted yet”
Charger out of stock and delivery missed; customer service was unhelpful.
“they are out of stock and will not be able to deliver until after I am gone.”
Fitting kit issue was fixed within 48 hours; service praised.
“remedied withing 48 hours. Brilliant service.”
Found desired item at reasonable price with quick free delivery.
“Quick and free delivery.”
Good choice and quality, but fittings packaging caused confusion.
“I wish they'd put all the fittings in one box though”
One-day shipping failed and customer service was unresponsive and inflexible.
“Would not credit the shipping charge for failed 1-day delivery”
Returns process poor and support email received no follow-up.
“I emailed there support email 4 times over 7 days with zero follow up.”
Calls prevented escalation and product failed; reviewer warns against buying.
“Heated insoles are worthless.”
Return shipping label promised multiple times but never provided; calls unanswered.
“I would get a return shipping label and never did.”
Claims business ignores emails and avoids addressing customer issues.
“Do not buy from this company”
Unable to purchase replacement battery and customer service was unhelpful.
“complete lack of customer service is appalling.”
Waiting weeks for a refund with daily emails and no response.
“Terrible customer service.”
Product did not work and repeated contact attempts for return got no response.
“it does not work properly”
They did not respond to emails and the gloves never arrived.
“They never responded to any of the emails we sent to verify the order status”
Long delivery and rigid return policy prevented a simple exchange.
“Literally worst customer service I’ve ever experienced.”
Jackets were too small and arrived without battery packs.
“They did not come with battery packs”
Battery life was shorter than claimed and they sell your information.
“So beware, they sell your information.”
Company refused refund or exchange despite sizing and 'open box' issues.
“No refund or exchange because it was a discounted price”
No shipping updates and no reply to multiple emails and calls.
“I have emailed 3 times and called once.”
Advertised quick delivery but item was out of stock and delayed.
“Great prices but VERY misleading delivery”
Boots were comfortable, warm and helped relax my daughter's feet.
“these boots made a huge difference in relaxing her feet to be exercised”
No responses for six weeks despite multiple emails and calls.
“ZERO response.”
Unexpected high taxes and shipping raised total cost dramatically.
“there was almost 50% added in taxes!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Heating Boutique is a UK online retailer focused on central heating products and accessories. Its range includes aluminium and cast-iron radiators, vertical radiators, heated towel rails, valves, and installation fittings. Product pages usually show dimensions, finishes, and technical details to help customers choose. The site supports online checkout and offers customer support by email and phone for both pre-sale questions and post-sale help.