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We Collect & Analyse Reviews

The Heating Boutique
Experiences & Reviews

The Heating Boutique is a UK-based specialist retailer of domestic heating products, including radiators, towel rails and associated fittings. The business operates an online shop serving both consumers and trade customers, offering product listings, delivery and returns options. People searching reviews typically look for information on product quality, delivery performance and customer support responsiveness. This summary collates user feedback to help buyers evaluate The Heating Boutique’s service and products.

Overview & Key Metrics

Reviews Analysed 32
Positive Sentiment 56%
Latest Review 29d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Most reviews report prompt delivery, efficient returns and helpful after-sales support; a minority note delivery failures or stock problems.

Share
30%
Strong
💰

Value for money

Several reviewers cite good prices and strong value, with some noting tradesperson recommendations for specific parts.

Share
9%
Strong
⚡

User experience

Customers commonly describe a clear, easy-to-use website with helpful guidance, simple payment and straightforward returns processes.

Share
9%
Strong
🔧

Product quality

Many buyers report products arriving as described, well packed and performing correctly; a few mention missing parts or fitting issues.

Share
28%
Strong
📞

Communication

Most mentions praise polite, helpful staff and timely email replies; some reports note rude phone agents or incorrect delivery updates.

Share
13%
Mixed
⭐

Overall experience

Overall sentiment is positive: customers highlight product quality and reliable delivery, though occasional service or delivery problems occur.

Share
11%
Strong

View all 32 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 32 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (12) · Quotes shortened · As of: September 2025

P
Paul Tucker
trustpilot.com Sep 30, 2025

Good website with plenty of details and…

Good website with plenty of details and advice. Pay...

c
customer
trustpilot.com Sep 30, 2025

Top job

Nice and easy to use website, kept up to date with how my order was progressing. Quick delivery and when I needed to return an item, qu...

M
Michael Wilson
trustpilot.com Sep 30, 2025

All-round brilliant experience

All-round brilliant experience. Lots of selection on the website and clear guidance on what to get. Item ar...

A
Ac
trustpilot.com Sep 30, 2025

Rude unhelpful customer service agent…

Rude unhelpful customer service agent on the phone. Products are in st...

L
Laurence
trustpilot.com Sep 30, 2025

Fast delivery

Fast delivery, well packaged, very good quality rad which...

L
Leon Weate
trustpilot.com Sep 30, 2025

Arundel Towel Rail - perfect!

First time order - it looked just as good as the picture, well packaged...

p
peter cutforth
trustpilot.com Sep 30, 2025

The radiator itself looks really good…

Radiator looks great unfortunately missing vent and plug b...

M
Mr Holliwell
trustpilot.com Sep 30, 2025

Good service.prompt delivery and sound…

Good service.prompt del...

P
Paul Bennett
trustpilot.com Sep 30, 2025

Great product at a good price and…

Great product at a good price and finally got to fit...

C
Climber
trustpilot.com Sep 30, 2025

Good price

Good price, promt delivery and seems a good quality prod...

M
Mrs Julie James
trustpilot.com Sep 30, 2025

Great value

Great value. Our plumber recommended these valves...

J
James W
trustpilot.com Sep 30, 2025

I don’t do reviews

I don’t do reviews, but nothing but class from uk radiators. Delivery is top...

B
Brian
trustpilot.com Sep 30, 2025

My item was not delivered

My item was not delivered. The status said it was rejected on 2 conse...

M
Mr P C Savin
trustpilot.com Sep 30, 2025

My radiator arrived the next day as…

My radiator arrived the next day as t...

C
C Farrow
trustpilot.com Sep 30, 2025

Quality product, speedy delivery.

Great quality vertical radiator at v...

P
Phil Stroud
trustpilot.com Sep 30, 2025

Extremely fast response and delivery

Extremely fast response and delivery. Due to fitting issues with pipe connections we were unable to u...

D
David
trustpilot.com Sep 30, 2025

My 1st order with UK radiators …

Web site easy to navigate and filter and check stock. Standard delivery arrived inside 3 days. Product was well pa...

W
Wood
trustpilot.com Sep 30, 2025

Exactly as described and what was…

Exactly as described and what was nee...

J
Julie
trustpilot.com Sep 30, 2025

Great service

...

c
chris shipway
trustpilot.com Sep 30, 2025

Quick polite delivery and every thing…

Quick polite delivery and every t...

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Conclusion

User reviews for The Heating Boutique show consistent strengths in delivery speed, product condition on arrival and an easy-to-navigate website. Multiple customers praise clear product guidance, straightforward returns and helpful staff, which supports buying confidence for many household projects. However, there are isolated reports of delivery failures, stock inaccuracies and occasional rude phone interactions; some buyers also received products missing small parts. Prospective customers should check stock availability, confirm part completeness on delivery and keep order/parcel statuses until installation is complete. Overall, reviews indicate reliable products and service for most buyers, with a small risk of service or delivery issues to be mindful of.