Reviews Analysed
21
We Collect & Analyse Reviews
The Fine Jewellery Company
Experiences & Reviews
The Fine Jewellery Company is a jewellery retailer referenced in consumer reviews for fine and gold jewellery sold online. People searching reviews typically look for information about product quality, delivery speed, payment security and returns. Review summaries are useful when checking item descriptions, delivery and after‑sales policies before purchase.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews frequently report fast delivery, helpful customer support and easy refunds, with multiple mentions of prompt shipping and attentive staff.
Share
Strong
29%
💰
Value for money
A small number of reviews note reasonable prices or sale purchases; price is referenced positively but appears in relatively few reviews.
Share
Mixed
7%
⚡
User experience
Several reviewers mention easy browsing, secure payments and straightforward returns; only a few reviews specifically describe the buying experience.
Share
Mixed
5%
🔧
Product quality
Most reviewers report good product quality, accurate descriptions and careful packaging; occasional minor issues (e.g. dirt on an item) were reported.
Share
Strong
30%
📞
Communication
Customers frequently describe staff as patient, professional and helpful, citing useful pre‑ and after‑sales advice and responsive service.
Share
Strong
12%
⭐
Overall experience
Overall impressions are positive: many reviewers recommend the company and cite satisfaction with delivery, packaging and returns handling.
Share
Strong
16%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Earrings, necklace and bracelet
"Last month I decided to give myself up after successfully completing my degree. I have an indescribable love for gold jewelry, I searched online for a jewelry shop and that's how I landed on Fine Jewelry Company. I enjoyed the ease of browsing through the site and within no time i had identified a necklace, pair of earrings and bracelets all 18 carats. The prices are great and my experience with their support team was exceptional. Very kind and helpful. Payment methods are also great. After a week , I had the package delivered and everything was beautiful and admirable. I’m impressed and will get more gifts for myself and mum in the near future from this store."
Elvie Poppy
Collected.reviews
Nov 30, 2021
Featured for: Multiple themes: browsing, price, support
Lovely necklace
"Lovely necklace bought in the sale. Stic..."
Sarah
External Source
Sep 07, 2025
Featured for: Product quality issue, cleaned OK
Really impressed!
"I had a great experience with these guys! I ordered some earrings and they came really quickly and nicely packaged! Unfortunately they were smaller th..."
Kelly Hussey
External Source
Aug 29, 2025
Featured for: Return/refund process, detailed experience
Great quality at a reasonable price
"Great quality at..."
TSD
External Source
Sep 27, 2025
Featured for: Mentions quality and reasonable price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Bev Scott
External Source
Sep 30, 2025
Fantastic service from James
Fantastic service from James, his patience, professionalism and guidance...
T
TSD
External Source
Sep 27, 2025
Great quality at a reasonable price
Great quality at...
G
Greg Macdonald
External Source
Sep 25, 2025
Excellent service
Excellent service...
S
Sharon Bale
External Source
Sep 25, 2025
Quick delivery and locket very…
Quick delivery and locket very...
N
N Sawbridge
External Source
Sep 21, 2025
Timely delivery
Timely delivery, ne...
K
KAREN CURTIS
External Source
Sep 18, 2025
Beautiful earrings and service so quick…
Beautiful earrings and s...
A
Adam
External Source
Sep 13, 2025
Speedy delivery stunning jewellery
Speedy delivery s...
S
Stephen
External Source
Sep 12, 2025
Customer Service excellent
...
J
Joe Dixon
External Source
Sep 09, 2025
What??
The jewellery was as advertised, If it hadn't been left...
S
Sarah
External Source
Sep 07, 2025
Lovely necklace
Lovely necklace bought in the sale. Stic...
J
Jeffery
External Source
Sep 05, 2025
As always,quality product at a quality…
As always,quality prod...
K
KB
External Source
Sep 05, 2025
A fabulous quality piece of jewellery
A fabulous quality piece of jewellery: Delivered rapidly, carefully packaged. P...
A
Andrew Inkster
External Source
Sep 05, 2025
Fast service and very good quality.
Fast service and very good quali...
T
Tish
External Source
Sep 05, 2025
My chain arrived promptly
My chain arrived promptly, beautifully presented I ordered a long fine chain and this was just what I wante...
M
Mike Dowsing
External Source
Sep 04, 2025
'An excellent company to deal with'.
Patric refunded my ill-advised purchase for my wife without question,...
S
Shirley
External Source
Aug 31, 2025
Thank you for my 9ct gold hoop…
Thank you for my 9ct gold hoop earrings they are just what I have been looking...
G
GULPASA CICEKLI
External Source
Aug 30, 2025
I really liked my earrings🌺 thank you…
I really liked my earri...
K
Kelly Hussey
External Source
Aug 29, 2025
Really impressed!
I had a great experience with these guys! I ordered some earrings and they came really quickly and nicely packaged! Unfortunately they were smaller th...
R
Recent London property purchaser
External Source
Aug 29, 2025
fast service and expert advice
Very fast service. I ordered one day and the necklace arrived the next day. I also...
D
Deb Molony
External Source
Aug 29, 2025
Prompt delivery and love the earrings
Prompt delivery an...
Conclusion
Consumer reviews of The Fine Jewellery Company most often highlight reliable delivery, clear product descriptions and helpful customer service. Many reviewers praise packaging, prompt refunds and secure payments, while a few note minor product issues such as surface dirt. Price comments are positive but limited in number, so check current offers and sale terms. If returning items, be aware some reviewers paid return postage but describe the refund process as straightforward.