Customers often mention fast delivery, attentive staff, and consistently high product standards. Many point to good prices and clear product photos on the website. A smaller number report missing dispatch updates or slow replies. A few returned items due to fit issues or a tricky clasp.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service was amazing and the white gold chain was perfect.
“Amazing customer service and perfect white gold chain.”
Order wasn't dispatched as expected and follow-up communication failed.
“It's now the 11th, and i still have no item, no call back and no idea what is going on.”
Pearl earrings were refunded; bracelet returned due to difficult clasp and refund awaited.
“Pearl bracelet returned as very difficult clasp and not worth the money £148.50”
Earrings matched online listing, were beautiful quality and reasonably priced.
“Beautiful quality earrings at a very reasonable price.”
Reviews repeatedly praise the team and after-sales support. Several customers mention quick dispatch, helpful phone advice, and easy refunds. Most describe returns and exchanges as fast.
Shoppers often say prices feel fair for the quality. Several call items a "great price" or "quality at a reasonable price". One review questioned the value of a higher-priced bracelet because the clasp was hard to use.
Several reviews describe checkout and ordering as simple and clear. Many also mention good packaging and presentation. Fewer comments focus on usability than on service and quality, but the feedback is consistently positive.
Many reviewers praise the quality and finish, and some point to pieces they describe as delicate and well made. A small number mention minor issues such as surface dirt or difficult clasps. These problems appear far less often than positive quality comments.
Several reviewers describe helpful, quick communication and useful guidance by phone. Others report missing dispatch confirmations and limited updates, including at least one order that was not resolved. Communication draws the most mixed feedback.
Most reviews describe a good buying experience, driven by product quality and fast shipping. The few negative experiences focus on communication gaps and occasional problems with fit or finish. The set shows a clear split between many five-star reviews and a small number of lower-scoring incidents.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Earrings matched online listing, were beautiful quality and reasonably priced.
“Beautiful quality earrings at a very reasonable price.”
Cufflinks were sleek and perfect for their son's wedding day.
“Sleek cufflinks. Perfect for our son on his wedding day.”
Order wasn't dispatched as expected and follow-up communication failed.
“It's now the 11th, and i still have no item, no call back and no idea what is going on.”
Excellent service, fast delivery and reasonable prices; will order again.
“Excellent services, fast delivery, very reasonable prices.”
Product offered good value and the service was good.
“Good value and good service”
Earrings were nice, delivery quick and communication good.
“Good quick delivery and good communication.”
Online ordering was easy and the ring arrived as pictured next day.
“Was very easy to order online.”
Pearl earrings were refunded; bracelet returned due to difficult clasp and refund awaited.
“Pearl bracelet returned as very difficult clasp and not worth the money £148.50”
Secure free delivery and the ring was beautiful; very pleased.
“Secure free delivery and my ring is beautiful.”
Delivery was on time and the website ordering was straightforward.
“Website and ordering process straightforward.”
Customer service was amazing and the white gold chain was perfect.
“Amazing customer service and perfect white gold chain.”
Product quality was amazing and delivery was fast.
“Amazing quality and fast delivery”
Service was outstanding and the reviewer would buy again.
“and the service was absolutely outstanding.”
Quality was excellent and delivery was super fast.
“excellent quality and super fast delivery.”
Lovely jewellery, quick delivery and great overall service.
“Lovely jewellery and quick delivery Great service overall”
Earrings didn't suit but the returns process was quick and easy.
“the returns process was quick and easy”
Purchase was straightforward but communication and presentation left them underwhelmed.
“I received zero confirmation from The Fine Jewellery Company of my item being packaged/dispatched.”
Ordering was simple but updates and customer service were lacking.
“Updates were few and far between.”
Fast delivery and the order process was hassle-free.
“Fast delivery and no hassle with the order I placed”
Helpful phone advice and prompt delivery with well packaged item.
“Very helpful lady who gave great advice re: what was best option to order.”
Staff provided patient, professional and helpful service.
“Fantastic service from James”
Product had great quality and reasonable price.
“Great quality at a reasonable price”
Received excellent service and a quality product.
“Excellent service, quality product.”
Quick delivery; very pleased with the delicate locket.
“Quick delivery and locket very delicate..very pleased with item”
Delivery was timely and the necklace matched its description.
“Timely delivery, necklace as described”
Earrings were beautiful and service was very quick.
“Beautiful earrings and service so quick thank you”
Delivery was speedy and the jewellery was stunning.
“Speedy delivery stunning jewellery”
Customer service was consistently excellent.
“Customer Service excellent”
Product matched description but it was left in my waste bin.
“If it hadn't been left behind my waste bin I would probably have given 5 stars.”
Necklace was lovely but had sticky dirt that cleaned off.
“Sticky dirt on parts of it but cleaned up ok.”
Consistently quality product sold at a quality price.
“As always,quality product at a quality price.”
Fabulous quality jewellery delivered rapidly and well packaged.
“A fabulous quality piece of jewellery”
Service was fast, quality very good, and after-sales service top class.
“Fast service and very good quality.”
Chain arrived promptly, beautifully presented and met expectations.
“My chain arrived promptly, beautifully presented”
Company refunded the purchase without question and was excellent to deal with.
“Patric refunded my ill-advised purchase for my wife without question”
9ct gold hoops were exactly wanted, well priced and quickly delivered.
“the price was great and the delivery was quick”
Reviewer really liked the earrings and thanked the seller.
“I really liked my earrings🌺 thank you so much.”
Earrings arrived quickly; the refund and returns process was fast and easy.
“The refund was so fast and easy”
Very fast delivery and helpful, informative customer service.
“Very fast service.”
Delivery was prompt and the reviewer loved the earrings.
“Prompt delivery and love the earrings”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Fine Jewellery Company sells fine jewellery and accessories, including rings, necklaces, earrings, bracelets, and cufflinks. It runs an online store with product pages that show images and material details. Customers can pay online, and the company ships orders with tracked delivery options. Support is available by phone or email for product questions and order help.