Customers often mention fast delivery, attentive staff, and consistently high product standards. Many point to good prices and clear product photos on the website. A smaller number report missing dispatch updates or slow replies. A few returned items due to fit issues or a tricky clasp.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service was amazing and the white gold chain was perfect.
“Amazing customer service and perfect white gold chain.”
Order wasn't dispatched as expected and follow-up communication failed.
“It's now the 11th, and i still have no item, no call back and no idea what is going on.”
Pearl earrings were refunded; bracelet returned due to difficult clasp and refund awaited.
“Pearl bracelet returned as very difficult clasp and not worth the money £148.50”
Earrings matched online listing, were beautiful quality and reasonably priced.
“Beautiful quality earrings at a very reasonable price.”
Reviews repeatedly praise the team and after-sales support. Several customers mention quick dispatch, helpful phone advice, and easy refunds. Most describe returns and exchanges as fast.
Shoppers often say prices feel fair for the quality. Several call items a "great price" or "quality at a reasonable price". One review questioned the value of a higher-priced bracelet because the clasp was hard to use.
Several reviews describe checkout and ordering as simple and clear. Many also mention good packaging and presentation. Fewer comments focus on usability than on service and quality, but the feedback is consistently positive.
Many reviewers praise the quality and finish, and some point to pieces they describe as delicate and well made. A small number mention minor issues such as surface dirt or difficult clasps. These problems appear far less often than positive quality comments.
Several reviewers describe helpful, quick communication and useful guidance by phone. Others report missing dispatch confirmations and limited updates, including at least one order that was not resolved. Communication draws the most mixed feedback.
Most reviews describe a good buying experience, driven by product quality and fast shipping. The few negative experiences focus on communication gaps and occasional problems with fit or finish. The set shows a clear split between many five-star reviews and a small number of lower-scoring incidents.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Last month I decided to give myself up after successfully completing my degree. I have an indescribable love for gold jewelry, I searched online for a jewelry shop and that's how I landed on Fine Jewelry Company. I enjoyed the ease of browsing through the site and within no time i had identified a necklace, pair of earrings and bracelets all 18 carats. The prices are great and my experience with their support team was exceptional. Very kind and helpful. Payment methods are also great. After a week , I had the package delivered and everything was beautiful and admirable. I’m impressed and will get more gifts for myself and mum in the near future from this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Fine Jewellery Company sells fine jewellery and accessories, including rings, necklaces, earrings, bracelets, and cufflinks. It runs an online store with product pages that show images and material details. Customers can pay online, and the company ships orders with tracked delivery options. Support is available by phone or email for product questions and order help.