Feedback splits between fast deliveries in good packaging and repeated reports of late or missing orders. Many shoppers praise the fit, materials, and quick dispatch. A substantial number describe unresponsive support, slow refunds, and shipping problems. Several product complaints mention stitching coming undone, prints peeling, and items damaged by poor packaging.
Examples from available reviews (Jul 2021 – Feb 2026).
Repeated delivery delays over ten weeks with unresponsive customer service.
“it's now been about 10 weeks and still no arrival.”
Delivery was quick and products were great.
“Quick delivery and great products.”
Hoodie showed stitching defect and customer support couldn't help.
“the reflective strip on the shoulder is already coming unstitched.”
Text peeled after washing, but customer service quickly arranged reshipment.
“my reshipment order was confirmed.”
Reviews often contrast quick dispatch and careful packaging with many reports of orders that never ship or arrive after long delays. Several complaints mention cancelled pre-orders, refund requests that go unanswered, and deliveries stuck in customs. Returns issues also come up often, including slow processing and return labels that don’t work.
Many shoppers point to good sale prices and say they’re happy when items arrive as expected. A smaller group says certain products cost too much or aren’t worth the price. Overall value comes up less often than delivery or product quality.
Some customers describe an easy checkout and repeat orders with no problems. Others report a cluttered website, confusing tracking, and issues that don’t get fixed through the site. A few isolated comments mention positive event and in-person experiences.
Many reviews praise clothing as well made, true to size, and say the caps are solid. Repeated negatives include seams coming apart, prints peeling after washing, and fragile items arriving damaged. Some returns get sorted out, but the same quality problems appear across multiple reports.
Many reviewers complain about no updates, fake tracking numbers, and support going silent during delays. Others say support replied quickly and helped with reshipments or order changes. Communication problems show up often in delivery or refund cases that stay unresolved.
Reviews swing between very happy repeat buyers and customers dealing with unshipped orders and refunds that never get resolved. Several people recommend the store when products and delivery go smoothly. A significant share of negative reviews focuses on disrupted delivery and weak after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Hoodie showed stitching defect and customer support couldn't help.
“the reflective strip on the shoulder is already coming unstitched.”
Considers F1 TV an essential subscription for F1 fans.
“A must subscription for any F1 fan!”
Frequent shopper who never experienced order issues.
“I shop here somewhat frequently and never had an issue with any of my orders.”
Order delayed, poor product quality, and customer service unresponsive.
“DO NOT ORDER FROM THIS COMPANY.”
Service was great and items were well packaged.
“Great service. Well packaged.”
Delivery was quick and products were great.
“Quick delivery and great products.”
Paid for faster delivery but item never arrived and refund ignored.
“still have not recieved the item.”
Repeated delivery delays over ten weeks with unresponsive customer service.
“it's now been about 10 weeks and still no arrival.”
Fragile item arrived damaged due to very poor packaging, support resolved returns.
“it was VERY poorly packaged - I ordered a fragile item”
Company makes great products enjoyed by the reviewer's son.
“Great company who makes Great products that my son absolutely loves.”
Refund refused due to untracked return and customer service became unresponsive.
“my refund was refused solely because the return was untracked”
Supplier and communication failures caused long delays and late refunds.
“INCOMPETENT TIME WASTERS!!!!!”
Easy ordering, good sale prices, quality products and quick delivery.
“Easy to order, great sale price. Quality products. Delivery quick and packaged well.”
Orders always arrive quickly and product quality is satisfactory.
“Never an issue with orders always arrive fast and happy with quality”
Clothing fits to size as expected.
“Good clothes fit to size”
Found items overpriced but satisfied with product, service and delivery.
“Overpriced but overall happy with the purchase and the service and delivery of product”
Double customs charges plus missing and damaged items poorly resolved.
“I was charged customs duties twice”
Received partial refund from a different company and distrust remains.
“I only got a partial refund and it was from a completely different company, something called Fanatics.”
Cap had defects and retailer was unresponsive until PayPal resolved refund.
“The cap I received showed clear quality defects from the start—specifically loose threads due to poor finishing.”
Jumper arrived late and return postage was not reimbursed; no replies.
“Jumper refunded but not the return postage.”
Letters on the shirt design started peeling after one wash.
“some of the letters on the design started peeling off”
First Silverstone Grand Prix; enjoyed staff and atmosphere.
“Fantastic staff and great atmosphere.”
Hat quality excellent, comfortable fit and quick delivery.
“The quality is excellent, really well-made and comfortable to wear.”
Received wrong item and customer service refused collection or assistance.
“we received a Liverpool football club jumper in error”
Text peeled after washing, but customer service quickly arranged reshipment.
“my reshipment order was confirmed.”
Their service is always great.
“Always a great service !”
Product was great and service was fast and efficient.
“Great product. Fast, efficient service”
Website is messy and customer support fails to resolve issues.
“Their site is a mess.”
Product was packed carefully and delivered swiftly.
“Swift delivery and care taken with the packing and distribution of my product”
Pre-ordered jumper cancelled after repeated shipping delays and refunded.
“its been cancelled and a refund issued.”
Order delayed and items went out of stock, missing birthday deadline.
“Ordered £250 of stuff for sons birthday 4 weeks in advance.”
Communication poor; order repeatedly delayed with long shipping wait.
“Very poor communication.”
Multiple purchases had consistently good quality, fit and selection.
“The clothing quality is really good and the fit is always spot on.”
Order not dispatched and refund only after chasing customer service.
“My order was not dispatched despite chasing twice.”
Dispute over internal returns policy, later resolved with replacement and apology.
“replacement organised and a discount code for a future purchase.”
Received wrong size but company refunded and apologised satisfactorily.
“full refund, and apologies,more than happy with way my purchase as been dealt with.”
Item undelivered and customer service failed to provide refund or response.
“The item was not delivered.”
Ordered on 24 June and received quickly in excellent condition.
“Speedy delivery and item in excellent condition”
Unable to process return due to system errors, leaving exchange unresolved.
“The system does not recognise my order number”
Shipping to Latvia was slow and passed through multiple carriers causing delays.
“Shipping from UK warehouse to Latvia needed 4 cariers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The F1 Store sells official Formula 1 merchandise online, including team-branded clothing. It offers caps, jackets, shirts, accessories, and limited-edition items linked to teams and drivers. Customers can order through the website for domestic and international delivery, and can buy F1 event tickets where available. The site provides product information, size guides, and return instructions, and offers customer support by email and phone for order questions.