Feedback splits between fast deliveries in good packaging and repeated reports of late or missing orders. Many shoppers praise the fit, materials, and quick dispatch. A substantial number describe unresponsive support, slow refunds, and shipping problems. Several product complaints mention stitching coming undone, prints peeling, and items damaged by poor packaging.
Examples from available reviews (Jul 2021 – Feb 2026).
Repeated delivery delays over ten weeks with unresponsive customer service.
“it's now been about 10 weeks and still no arrival.”
Delivery was quick and products were great.
“Quick delivery and great products.”
Hoodie showed stitching defect and customer support couldn't help.
“the reflective strip on the shoulder is already coming unstitched.”
Text peeled after washing, but customer service quickly arranged reshipment.
“my reshipment order was confirmed.”
Reviews often contrast quick dispatch and careful packaging with many reports of orders that never ship or arrive after long delays. Several complaints mention cancelled pre-orders, refund requests that go unanswered, and deliveries stuck in customs. Returns issues also come up often, including slow processing and return labels that don’t work.
Many shoppers point to good sale prices and say they’re happy when items arrive as expected. A smaller group says certain products cost too much or aren’t worth the price. Overall value comes up less often than delivery or product quality.
Some customers describe an easy checkout and repeat orders with no problems. Others report a cluttered website, confusing tracking, and issues that don’t get fixed through the site. A few isolated comments mention positive event and in-person experiences.
Many reviews praise clothing as well made, true to size, and say the caps are solid. Repeated negatives include seams coming apart, prints peeling after washing, and fragile items arriving damaged. Some returns get sorted out, but the same quality problems appear across multiple reports.
Many reviewers complain about no updates, fake tracking numbers, and support going silent during delays. Others say support replied quickly and helped with reshipments or order changes. Communication problems show up often in delivery or refund cases that stay unresolved.
Reviews swing between very happy repeat buyers and customers dealing with unshipped orders and refunds that never get resolved. Several people recommend the store when products and delivery go smoothly. A significant share of negative reviews focuses on disrupted delivery and weak after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good for F1 tickets but delivery was much slower than expected.
“Great place to get your F1 tickets”
No communication about order status and falsely marked as delivered.
“to this date i have no idea where the items are.”
Waiting over two months with many calls and emails; feels like fraud.
“Mehr als 2 Monate warte ich auf meine Ware.”
Order not received and the company stopped communicating about it.
“Ordered, not received and now no communication.”
Order a month late and no responses to emails or messages.
“Order still hasn't arrived”
Hoodie fell apart after few wears and replacement was difficult.
“wasn't stitched properly and came apart after 3 wears.”
Express delivery took nearly a week to dispatch instead of 1–2 days.
“just takes them nearly a week to despatch it”
Item became unavailable shortly after ordering with no update two weeks later.
“Item not available, no indication of when it will be”
Return code invalid and no replies to emails or calls for help.
“Return label doesn't work!”
T-shirt was not an exact replica; some details were missing.
“Not exact replica of t-shirt worn by crew”
Fast delivery with great products and a wide selection.
“Great stuff, fast delivery, amazing choice of items.”
Customer service handled order change quickly and efficiently.
“Team excellent to deal with throughout, had to change my order and this was dealt with quickly and efficiently”
Website was easy and the shirt was dispatched and arrived quickly.
“Website easy to use. Dispatched and arrived quickly.”
Order fitted true to size and arrived quicker than expected.
“My order was perfect the sizes are all true to size”
Process was quick, easy and very straightforward; will return.
“Quick easy and very straightforward.”
Delivery was very fast and items arrived in perfect condition.
“Brilliant very fast delivery.everything arrived in perfect condition.”
Repeat shopper praises excellent service and delivery communication.
“Excellent service always kept in formed regarding you delivery”
Items were high quality, but shipping updates were desired.
“High quality items do wish they would use shipping updates”
Pleased with good quality product and will order again.
“Well pleased,good quality product will be ordering again”
Cap was very nice, fitted perfectly with good material and fast delivery.
“Paßt perfekt.”
Offers F1-related items and delivers in a relatively short time.
“Vše k tématu F1 k dodání a v relativně krátkém čase.”
Item was very high quality and delivered very quickly.
“It's a very high quality item and very quick to delivery.”
Hat arrived much earlier than expected and was safely left.
“very well done!”
Shipping was slow and items were poor quality and misrepresented.
“Shipping took over a month.”
Delivery failed due to address error and company refused a refund.
“The company refuses to return the amount paid”
Item shipped late, tracking number was bogus, and support was unhelpful.
“bogus tracking number.”
Order never arrived and the company provided no refund responses.
“Order never came.”
Product quality was poor and returns required additional costs.
“Pretty bad quality + return costs.”
Parcel delayed at customs with no clear information or contact.
“Still waiting for delivery.”
Repeated delivery delays and no responses to refund requests.
“I wrote several times, I got no answers.”
Christmas order was never shipped and account was then cancelled.
“They never sent it - shipping info says in was never picked up.”
Order returned undelivered; refund issued but customer still paid shipping.
“they refund me the product but I still had to pay the shipping costs.”
Last year someone gave me an F1 Store gift card for my birthday. I had a great time shopping on the site and spent my entire gift card. I saw some items which I couldn't find anywhere else, like the 3 Pack Face Coverings - Black/Grey/Red - Adults . It arrived in good condition and was neatly packaged with great care. i wore it to a corporate event and couldn't have been more thrilled. I received many compliments, too! It was a win-win all around!These must-have accessories feature F1-related designs and will help keep you cool, protected, and looking great. Whether you're at the beach or on the course, these stylish F1 face coverings will keep you looking cool!
Order delayed for months with unhelpful support and inconsistent shipping.
“after waiting for more than two months for an item to be shipped.”
Products never arrived and there was no way to communicate or refund.
“PRODUCTS NEVER CAME 2,5 MONTHS LATER”
After 3.5 months none of the five ordered items had shipped.
“3.5 months, 0 out of 5 items shipped”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The F1 Store sells official Formula 1 merchandise online, including team-branded clothing. It offers caps, jackets, shirts, accessories, and limited-edition items linked to teams and drivers. Customers can order through the website for domestic and international delivery, and can buy F1 event tickets where available. The site provides product information, size guides, and return instructions, and offers customer support by email and phone for order questions.