Many reviewers describe unresponsive customer service, late or missing deliveries, and refund or replacement requests that stay unresolved. Several customers say bottles arrived damaged, wrong, or expired, and that claims were handled poorly. A smaller group reports quick replies, correct orders, and on-time delivery. High shipping costs and slow dispatch come up repeatedly as key complaints about price and fulfilment.
Examples from available reviews (Dec 2020 – Mar 2026).
Order arrived safely, well packaged, with good communication and price.
“EVRI and the Bottle club kept me informed every step of the way”
Item lost in transit and company is not responding to refund requests.
“I have emailed asking for refund but now not getting a reply.”
Six large bottles arrived smashed and company would not resolve claim.
“6 1.5 litre bottles all arrived smashed.”
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Customers often mention slow dispatch and deliveries that arrive late. Several say they paid for expedited shipping that still did not arrive, and that the company refused replacements or full refunds. A minority describe quick delivery and dependable fulfilment.
Many buyers point to high shipping fees that make bottled purchases poor value. Some report orders showing the wrong quantities or charging the higher price for substituted items. A limited number mention competitive pricing and good value.
Many reviewers say they could not reach the company by phone or email, and that orders showed no status updates. Customers also describe the site advertising short delivery windows that did not match actual delivery times. A few report an easy checkout and timely responses.
Reviews repeatedly mention bottles arriving broken, leaking, or otherwise damaged. Others report wrong items, expired goods, and too much plastic packaging. Some customers received products that did not match the description but were still usable.
Lack of email replies is a dominant theme, including cases where responses stopped once missing parcels were being investigated. Multiple reviewers say refunds and claims were not processed or took significant effort to secure. A smaller number report quick, helpful replies and accurate order confirmations.
Complaints about damage, non-delivery, and missing customer support appear much more often than praise. Positive reviews focus on correct orders, timely replies, and gift purchases that worked out well. The feedback shows a clear split between frustrated customers and those who felt service was satisfactory.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Company ignored emails and did not issue refunds.
“Scammers ignore emails and don't process refunds.”
Order failed to be dispatched with no tracking and poor customer service.
“zero tracking details and no concrete answers.”
Received incorrect (alcohol-free) beer and company kept the higher price.
“delivered the alcohol free version”
Missing items and no response from company.
“only 2 bottles delivered + miniatures”
I normally don't write reviews, but I wanted to share my experience with The Bottle Club. I was in Chicago to visit family when I found out my wife's Sister-in-law was expecting. I went to The Bottle Club the next day and bought a box of Godiva Chocolates, one of my Wife's favorite stores, for her to give to her sister-in-law. When she opened the box she was overjoyed with the gift. You can be sure your gifts will always arrive on time and as fresh as the first day they were made. The Bottle Club guarantees not only freshness but as well as reliability as some gifts need to arrive on specific dates and times.
Payment taken but order not delivered and company unresponsive.
“I have not yet received my delivery and our originally agreed delivery date is now overdue.”
Gift glasses arrived smashed and offered insufficient refund with poor communication.
“both glasses were smashed and box was a mess.”
Reviewer warns others to avoid purchasing from this company.
“AVOID THIS COMPANY AT ALL COSTS”
Order shown as shipped but customer never received the package.
“have never received it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bottle Club runs an online store selling bottled drinks and related gift items. The website offers single bottles, multi-bottle packs, and gift sets with descriptions and images. Customers order online and pay using standard electronic payment methods. The company ships parcels and provides tracking and delivery options on its site.