Customer feedback on The Bottle Club shows a clear split between positive single-order experiences and repeated operational problems. Positive reports cite prompt dispatch, accurate items and useful responses via social messages. Negative reports commonly describe poor or absent responses to emails and calls, delayed or misdirected deliveries, damaged or incorrect items and issues with refunds. Prospective buyers should check shipping costs before purchase, allow extra lead time for important orders and prefer smaller or test orders until communication and delivery reliability are confirmed.
Examples from available reviews (Dec 2020 – Feb 2026).
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Extremely poor customer service with no replies and delayed delivery.
“Stay well clear of this company”
Received a much smaller bottle than ordered and contact attempts were ignored.
“I’ve received a 5cl!!!!!”
Loved the product; delivery was prompt but shipping to NI was expensive.
“astonishingly high shipping to NI, and the fact they only have original.”
Delivery performance is inconsistent: multiple reviews report late, failed or incorrect deliveries alongside a minority of prompt dispatches.
Several customers complain about high delivery charges and refund shortfalls; shipping costs and refund handling are common sources of dissatisfaction.
Many buyers describe straightforward ordering, timely dispatch and satisfying gifts; a minority note packaging inconvenience or high shipping.
Product reports are mixed: some items arrive well packaged and as ordered, while others are damaged, expired or incorrect on arrival.
Frequent mentions of unresponsiveness: many reviewers report unanswered phones, ignored emails, slow or absent refund replies.
Overall sentiment leans negative: more reviewers describe unresolved problems with orders and support than wholly positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Company ignored emails and did not issue refunds.
“Scammers ignore emails and don't process refunds.”
Order failed to be dispatched with no tracking and poor customer service.
“zero tracking details and no concrete answers.”
Received incorrect (alcohol-free) beer and company kept the higher price.
“delivered the alcohol free version”
Missing items and no response from company.
“only 2 bottles delivered + miniatures”
I normally don't write reviews, but I wanted to share my experience with The Bottle Club. I was in Chicago to visit family when I found out my wife's Sister-in-law was expecting. I went to The Bottle Club the next day and bought a box of Godiva Chocolates, one of my Wife's favorite stores, for her to give to her sister-in-law. When she opened the box she was overjoyed with the gift. You can be sure your gifts will always arrive on time and as fresh as the first day they were made. The Bottle Club guarantees not only freshness but as well as reliability as some gifts need to arrive on specific dates and times.
Payment taken but order not delivered and company unresponsive.
“I have not yet received my delivery and our originally agreed delivery date is now overdue.”
Gift glasses arrived smashed and offered insufficient refund with poor communication.
“both glasses were smashed and box was a mess.”
Reviewer warns others to avoid purchasing from this company.
“AVOID THIS COMPANY AT ALL COSTS”
Order shown as shipped but customer never received the package.
“have never received it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bottle Club is presented online as a retailer of bottled drinks and gift packs. Shoppers researching the company typically look for information on delivery, customer service, product condition and shipping costs to assess whether it meets their needs.