Customer feedback on The Bottle Club shows a clear split between positive single-order experiences and repeated operational problems. Positive reports cite prompt dispatch, accurate items and useful responses via social messages. Negative reports commonly describe poor or absent responses to emails and calls, delayed or misdirected deliveries, damaged or incorrect items and issues with refunds. Prospective buyers should check shipping costs before purchase, allow extra lead time for important orders and prefer smaller or test orders until communication and delivery reliability are confirmed.
Examples from available reviews (Dec 2020 – Feb 2026).
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Extremely poor customer service with no replies and delayed delivery.
“Stay well clear of this company”
Received a much smaller bottle than ordered and contact attempts were ignored.
“I’ve received a 5cl!!!!!”
Loved the product; delivery was prompt but shipping to NI was expensive.
“astonishingly high shipping to NI, and the fact they only have original.”
Delivery performance is inconsistent: multiple reviews report late, failed or incorrect deliveries alongside a minority of prompt dispatches.
Several customers complain about high delivery charges and refund shortfalls; shipping costs and refund handling are common sources of dissatisfaction.
Many buyers describe straightforward ordering, timely dispatch and satisfying gifts; a minority note packaging inconvenience or high shipping.
Product reports are mixed: some items arrive well packaged and as ordered, while others are damaged, expired or incorrect on arrival.
Frequent mentions of unresponsiveness: many reviewers report unanswered phones, ignored emails, slow or absent refund replies.
Overall sentiment leans negative: more reviewers describe unresolved problems with orders and support than wholly positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived safely, well packaged, with good communication and price.
“EVRI and the Bottle club kept me informed every step of the way”
Item lost in transit and company is not responding to refund requests.
“I have emailed asking for refund but now not getting a reply.”
Order showed wrong quantity for price and company is unresponsive.
“Looked at my order slip it says 12 bottles same price.”
Item was over a week late and seller provided no communication.
“No communication from them at all !!!”
Company provides abysmal after-sales care and poor service.
“ABYSMAL After sales care”
Six large bottles arrived smashed and company would not resolve claim.
“6 1.5 litre bottles all arrived smashed.”
Paid for expedited delivery which failed and company refused to resolve.
“refused to recall it or send a replacement”
Company sent unsolicited marketing emails with no unsubscribe option.
“This is a SCAM company.”
Product did not match advertised baubles kit and refund offer was inadequate.
“This is not how the baubles kit is advertised”
Order status unchanged and multiple contact attempts went unanswered.
“I sent three emails with no response.”
Item delayed, company lied about shipping and provided terrible service.
“Absolutely disgusting customer service”
Delivery went missing and company ceased replying during investigation.
“stop replying to emails!”
No responses from customer services and order not dispatched despite payment.
“No one gets back to you from customer services”
Shipping charge made the purchase uneconomical for bottled water.
“shipping amount is beyond a joke”
Promised next-day delivery did not dispatch and contact attempts failed.
“items have still not left the warehouse.”
Dispatch and delivery were very slow and customer service unhelpful.
“Super slow to dispatch and deliver.”
Paid for speedy delivery which was delayed; parcel damaged and response rude.
“I paid for speedy delivery and it took well over a week”
Broken bottle received and company refused replacement, blaming the customer.
“They refused to issue replacement”
Good selection and prices, but very slow to dispatch and deliver.
“Great choice, super prices, but Oh So Slow to despatch and deliver.”
Delivery took two weeks despite 3–5 day claim, with no updates.
“Web site states 3-5 days delivery.”
Product differed from description but still functioned adequately.
“The bottle that arrived was not quite as described, but still does the job well”
Loved the product; delivery was prompt but shipping to NI was expensive.
“astonishingly high shipping to NI, and the fact they only have original.”
Delivery fee of £20 made the purchase uneconomical.
“Put off by £20 delivery!”
Delivery was late and the company ignored my emails.
“Company delivered late and ignored all my emails.”
Delivery was very quick and efficient.
“Very quick delivery”
Received a much smaller bottle than ordered and contact attempts were ignored.
“I’ve received a 5cl!!!!!”
Courier kept my parcel and company refused full refund.
“did not refund me the full amount I paid”
Found a unique gift; service was great and appreciated.
“Great service, couldn't find what I was looking for anywhere else. Thanks great pressy they loved it.”
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Company did not answer calls and provided unhelpful email responses.
“They never answer their phone”
Extremely poor customer service with no replies and delayed delivery.
“Stay well clear of this company”
No customer service or contact options; unable to obtain refund.
“No customer service whatsoever after writing several emails”
Company ignored emails and failed to process refunds.
“Scammers ignore emails and don't process refunds.”
Most bottles arrived leaking and the company failed to acknowledge complaints.
“3 of then turned up leaking and half empty.”
No response to contact attempts and payment taken without delivery.
“cannot get through by email, telephone or their website”
Order delayed and items were out of stock, leaving me without drinks.
“they were “out of stock” with what I ordered”
Mini-kegs arrived past their best-before date and customer service ignored complaints.
“beyond their "best before" date when they arrived.”
Communication is non-existent and refunds are hard to obtain.
“Communication is 0 can't reach them out.”
Excessive plastic packaging created inconvenience and environmental concern.
“wrapped each bottle in some type of plastic bubble wrap in a huge box!”
Unable to contact or cancel order; unwanted parcel was delivered.
“Do not order from this company you cannot contact them by phone or email”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bottle Club is presented online as a retailer of bottled drinks and gift packs. Shoppers researching the company typically look for information on delivery, customer service, product condition and shipping costs to assess whether it meets their needs.