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We Collect & Analyse Reviews

The Bottle Club
Experiences & Reviews

The Bottle Club is presented online as a retailer of bottled drinks and gift packs. Shoppers researching the company typically look for information on delivery, customer service, product condition and shipping costs to assess whether it meets their needs.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 22d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Delivery performance is inconsistent: multiple reviews report late, failed or incorrect deliveries alongside a minority of prompt dispatches.

Share
20%
Weak
💰

Value for money

Several customers complain about high delivery charges and refund shortfalls; shipping costs and refund handling are common sources of dissatisfaction.

Share
11%
Weak

User experience

Many buyers describe straightforward ordering, timely dispatch and satisfying gifts; a minority note packaging inconvenience or high shipping.

Share
8%
Strong
🔧

Product quality

Product reports are mixed: some items arrive well packaged and as ordered, while others are damaged, expired or incorrect on arrival.

Share
12%
Mixed
📞

Communication

Frequent mentions of unresponsiveness: many reviewers report unanswered phones, ignored emails, slow or absent refund replies.

Share
19%
Weak

Overall experience

Overall sentiment leans negative: more reviewers describe unresolved problems with orders and support than wholly positive experiences.

Share
29%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
DARRYL OSBORNE
trustpilot.com Sep 30, 2025

Does the job well

The bottle that arrived was not quite a...

R
Robert Donnan
trustpilot.com Sep 30, 2025

Twisted Tea

During my study abroad year I was introduced to this wonderful, life changing and inspiring drink called Twisted Tea. Ever since I’ve returned the dev...

K
K E
trustpilot.com Sep 30, 2025

Put off by £20 delivery

Put off by £20 delivery! For one bottle of drink it costs more t...

R
Robert Pitt
trustpilot.com Sep 30, 2025

Company delivered late and ignored all…

Company delivered late and ignored all m...

N
Natkisha
trustpilot.com Sep 30, 2025

Very quick delivery

...

R
RW
trustpilot.com Sep 30, 2025

Terrible I ordered a 70cl bottle of…

Terrible I ordered a 70cl bottle of whisky I’ve received a 5...

D
Darren Castle
trustpilot.com Sep 30, 2025

This is the worst company I have ever…

This is the worst company I have ever dealt with in my life, made an order which I didnt recieve because the courier kept the package at the depot des...

K
Kris
trustpilot.com Sep 30, 2025

Great service

Great service, couldn't find what I was looking fo...

M
Miss N
trustpilot.com Sep 30, 2025

My experience was great!

After ordering, I came across some of the negative reviews - stating the company are impossible to contact and don’t reply, however this was the compl...

S
S K
trustpilot.com Sep 30, 2025

DISGRACEFUL

Order #644926 This is the worst company I've ever dealt with. They never answer their phone and their email responses lack any real solutions. I cance...

A
Allen
trustpilot.com Sep 30, 2025

Stay well clear of this company

Stay well clear of this company as they do not give a sh_te about yourself and nor do they believe in customer service. I placed my order on the 20th...

j
john thorpe
trustpilot.com Sep 30, 2025

No customer service whatsoever after…

No customer service whatsoever after writing several emails and trying to contact via phone but never gets answered or can't leave any messages. Th...

y
yb
trustpilot.com Sep 30, 2025

Scammers ignore emails and don't…

Scammers ignore emails a...

D
Daniel Fisher
trustpilot.com Sep 30, 2025

Terrible company - avoid avoid avoid

Terrible company. Ordered 4 bottles of Invivo X Sauvignonvi had discovered on holiday and 3 of then turned up leaking and half empty. I spent a day tr...

D
Dee
trustpilot.com Sep 30, 2025

DO NOT BUY FROM HERE poor to no…

DO NOT BUY FROM HERE poor to no service, cannot get through by email, telephone or their website, impossible to get a response. Monies taken 7/7/25 an...

G
George Brooker
trustpilot.com Sep 30, 2025

Terrible company

Terrible company. Ordered drinks and expected delivery within 5 working days. I reached out after 7 working days only to be told they were “out of sto...

j
john
trustpilot.com Sep 30, 2025

we ordered and received 4 Mini-Kegs of…

we ordered and received 4 Mini-Kegs of Budvar. Unfortunately they were beyond their "best before" date when they arrived. I understand things can go w...

D
Diana
trustpilot.com Sep 30, 2025

Communication is 0

Communication is 0 can't reach them out. Phone not answering,chat waiting time 1...

M
Mike JAcob
trustpilot.com Sep 30, 2025

We care about Us! Not you!

Ordered a crate (24 bottles, 330ML each) of Tiger Beer. Not only was it considerably more costly than it use to be, but they also wrapped each bottle...

J
Janet mountjoy
trustpilot.com Sep 30, 2025

Do not order from this company you…

Do not order from this company you cannot contact them by phone or email,I spent 3 days trying to cancel order all day long n...

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Conclusion

Customer feedback on The Bottle Club shows a clear split between positive single-order experiences and repeated operational problems. Positive reports cite prompt dispatch, accurate items and useful responses via social messages. Negative reports commonly describe poor or absent responses to emails and calls, delayed or misdirected deliveries, damaged or incorrect items and issues with refunds. Prospective buyers should check shipping costs before purchase, allow extra lead time for important orders and prefer smaller or test orders until communication and delivery reliability are confirmed.