Many reviewers describe unresponsive customer service, late or missing deliveries, and refund or replacement requests that stay unresolved. Several customers say bottles arrived damaged, wrong, or expired, and that claims were handled poorly. A smaller group reports quick replies, correct orders, and on-time delivery. High shipping costs and slow dispatch come up repeatedly as key complaints about price and fulfilment.
Examples from available reviews (Dec 2020 – Mar 2026).
Order arrived safely, well packaged, with good communication and price.
“EVRI and the Bottle club kept me informed every step of the way”
Item lost in transit and company is not responding to refund requests.
“I have emailed asking for refund but now not getting a reply.”
Six large bottles arrived smashed and company would not resolve claim.
“6 1.5 litre bottles all arrived smashed.”
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Customers often mention slow dispatch and deliveries that arrive late. Several say they paid for expedited shipping that still did not arrive, and that the company refused replacements or full refunds. A minority describe quick delivery and dependable fulfilment.
Many buyers point to high shipping fees that make bottled purchases poor value. Some report orders showing the wrong quantities or charging the higher price for substituted items. A limited number mention competitive pricing and good value.
Many reviewers say they could not reach the company by phone or email, and that orders showed no status updates. Customers also describe the site advertising short delivery windows that did not match actual delivery times. A few report an easy checkout and timely responses.
Reviews repeatedly mention bottles arriving broken, leaking, or otherwise damaged. Others report wrong items, expired goods, and too much plastic packaging. Some customers received products that did not match the description but were still usable.
Lack of email replies is a dominant theme, including cases where responses stopped once missing parcels were being investigated. Multiple reviewers say refunds and claims were not processed or took significant effort to secure. A smaller number report quick, helpful replies and accurate order confirmations.
Complaints about damage, non-delivery, and missing customer support appear much more often than praise. Positive reviews focus on correct orders, timely replies, and gift purchases that worked out well. The feedback shows a clear split between frustrated customers and those who felt service was satisfactory.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Order arrived safely, well packaged, with good communication and price.
“EVRI and the Bottle club kept me informed every step of the way”
Item lost in transit and company is not responding to refund requests.
“I have emailed asking for refund but now not getting a reply.”
Order showed wrong quantity for price and company is unresponsive.
“Looked at my order slip it says 12 bottles same price.”
Item was over a week late and seller provided no communication.
“No communication from them at all !!!”
Company provides abysmal after-sales care and poor service.
“ABYSMAL After sales care”
Six large bottles arrived smashed and company would not resolve claim.
“6 1.5 litre bottles all arrived smashed.”
Paid for expedited delivery which failed and company refused to resolve.
“refused to recall it or send a replacement”
Company sent unsolicited marketing emails with no unsubscribe option.
“This is a SCAM company.”
Product did not match advertised baubles kit and refund offer was inadequate.
“This is not how the baubles kit is advertised”
Order status unchanged and multiple contact attempts went unanswered.
“I sent three emails with no response.”
Item delayed, company lied about shipping and provided terrible service.
“Absolutely disgusting customer service”
Delivery went missing and company ceased replying during investigation.
“stop replying to emails!”
No responses from customer services and order not dispatched despite payment.
“No one gets back to you from customer services”
Shipping charge made the purchase uneconomical for bottled water.
“shipping amount is beyond a joke”
Promised next-day delivery did not dispatch and contact attempts failed.
“items have still not left the warehouse.”
Dispatch and delivery were very slow and customer service unhelpful.
“Super slow to dispatch and deliver.”
Paid for speedy delivery which was delayed; parcel damaged and response rude.
“I paid for speedy delivery and it took well over a week”
Broken bottle received and company refused replacement, blaming the customer.
“They refused to issue replacement”
Good selection and prices, but very slow to dispatch and deliver.
“Great choice, super prices, but Oh So Slow to despatch and deliver.”
Delivery took two weeks despite 3–5 day claim, with no updates.
“Web site states 3-5 days delivery.”
Product differed from description but still functioned adequately.
“The bottle that arrived was not quite as described, but still does the job well”
Loved the product; delivery was prompt but shipping to NI was expensive.
“astonishingly high shipping to NI, and the fact they only have original.”
Delivery fee of £20 made the purchase uneconomical.
“Put off by £20 delivery!”
Delivery was late and the company ignored my emails.
“Company delivered late and ignored all my emails.”
Delivery was very quick and efficient.
“Very quick delivery”
Received a much smaller bottle than ordered and contact attempts were ignored.
“I’ve received a 5cl!!!!!”
Courier kept my parcel and company refused full refund.
“did not refund me the full amount I paid”
Found a unique gift; service was great and appreciated.
“Great service, couldn't find what I was looking for anywhere else. Thanks great pressy they loved it.”
Company replied promptly and delivered the correct order quickly.
“I got a timely reply, which answered my questions”
Company did not answer calls and provided unhelpful email responses.
“They never answer their phone”
Extremely poor customer service with no replies and delayed delivery.
“Stay well clear of this company”
No customer service or contact options; unable to obtain refund.
“No customer service whatsoever after writing several emails”
Company ignored emails and failed to process refunds.
“Scammers ignore emails and don't process refunds.”
Most bottles arrived leaking and the company failed to acknowledge complaints.
“3 of then turned up leaking and half empty.”
No response to contact attempts and payment taken without delivery.
“cannot get through by email, telephone or their website”
Order delayed and items were out of stock, leaving me without drinks.
“they were “out of stock” with what I ordered”
Mini-kegs arrived past their best-before date and customer service ignored complaints.
“beyond their "best before" date when they arrived.”
Communication is non-existent and refunds are hard to obtain.
“Communication is 0 can't reach them out.”
Excessive plastic packaging created inconvenience and environmental concern.
“wrapped each bottle in some type of plastic bubble wrap in a huge box!”
Unable to contact or cancel order; unwanted parcel was delivered.
“Do not order from this company you cannot contact them by phone or email”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bottle Club runs an online store selling bottled drinks and related gift items. The website offers single bottles, multi-bottle packs, and gift sets with descriptions and images. Customers order online and pay using standard electronic payment methods. The company ships parcels and provides tracking and delivery options on its site.