The Bottle Club
Experiences & Reviews
The Bottle Club is presented online as a retailer of bottled drinks and gift packs. Shoppers researching the company typically look for information on delivery, customer service, product condition and shipping costs to assess whether it meets their needs.
Overview & Key Metrics
Our Analysis
Service quality
Delivery performance is inconsistent: multiple reviews report late, failed or incorrect deliveries alongside a minority of prompt dispatches.
Value for money
Several customers complain about high delivery charges and refund shortfalls; shipping costs and refund handling are common sources of dissatisfaction.
User experience
Many buyers describe straightforward ordering, timely dispatch and satisfying gifts; a minority note packaging inconvenience or high shipping.
Product quality
Product reports are mixed: some items arrive well packaged and as ordered, while others are damaged, expired or incorrect on arrival.
Communication
Frequent mentions of unresponsiveness: many reviewers report unanswered phones, ignored emails, slow or absent refund replies.
Overall experience
Overall sentiment leans negative: more reviewers describe unresolved problems with orders and support than wholly positive experiences.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
My experience was great!
"After ordering, I came across some of the negative reviews - stating the company are impossible to contact and don’t reply, however this was the compl..."
Stay well clear of this company
"Stay well clear of this company as they do not give a sh_te about yourself and nor do they believe in customer service. I placed my order on the 20th..."
Terrible I ordered a 70cl bottle of…
"Terrible I ordered a 70cl bottle of whisky I’ve received a 5..."
Twisted Tea
"During my study abroad year I was introduced to this wonderful, life changing and inspiring drink called Twisted Tea. Ever since I’ve returned the dev..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Does the job well
The bottle that arrived was not quite a...
Twisted Tea
During my study abroad year I was introduced to this wonderful, life changing and inspiring drink called Twisted Tea. Ever since I’ve returned the dev...
Put off by £20 delivery
Put off by £20 delivery! For one bottle of drink it costs more t...
Company delivered late and ignored all…
Company delivered late and ignored all m...
Very quick delivery
...
Terrible I ordered a 70cl bottle of…
Terrible I ordered a 70cl bottle of whisky I’ve received a 5...
This is the worst company I have ever…
This is the worst company I have ever dealt with in my life, made an order which I didnt recieve because the courier kept the package at the depot des...
Great service
Great service, couldn't find what I was looking fo...
My experience was great!
After ordering, I came across some of the negative reviews - stating the company are impossible to contact and don’t reply, however this was the compl...
DISGRACEFUL
Order #644926 This is the worst company I've ever dealt with. They never answer their phone and their email responses lack any real solutions. I cance...
Stay well clear of this company
Stay well clear of this company as they do not give a sh_te about yourself and nor do they believe in customer service. I placed my order on the 20th...
No customer service whatsoever after…
No customer service whatsoever after writing several emails and trying to contact via phone but never gets answered or can't leave any messages. Th...
Scammers ignore emails and don't…
Scammers ignore emails a...
Terrible company - avoid avoid avoid
Terrible company. Ordered 4 bottles of Invivo X Sauvignonvi had discovered on holiday and 3 of then turned up leaking and half empty. I spent a day tr...
DO NOT BUY FROM HERE poor to no…
DO NOT BUY FROM HERE poor to no service, cannot get through by email, telephone or their website, impossible to get a response. Monies taken 7/7/25 an...
Terrible company
Terrible company. Ordered drinks and expected delivery within 5 working days. I reached out after 7 working days only to be told they were “out of sto...
we ordered and received 4 Mini-Kegs of…
we ordered and received 4 Mini-Kegs of Budvar. Unfortunately they were beyond their "best before" date when they arrived. I understand things can go w...
Communication is 0
Communication is 0 can't reach them out. Phone not answering,chat waiting time 1...
We care about Us! Not you!
Ordered a crate (24 bottles, 330ML each) of Tiger Beer. Not only was it considerably more costly than it use to be, but they also wrapped each bottle...
Do not order from this company you…
Do not order from this company you cannot contact them by phone or email,I spent 3 days trying to cancel order all day long n...
Conclusion
Customer feedback on The Bottle Club shows a clear split between positive single-order experiences and repeated operational problems. Positive reports cite prompt dispatch, accurate items and useful responses via social messages. Negative reports commonly describe poor or absent responses to emails and calls, delayed or misdirected deliveries, damaged or incorrect items and issues with refunds. Prospective buyers should check shipping costs before purchase, allow extra lead time for important orders and prefer smaller or test orders until communication and delivery reliability are confirmed.