Reviews Analysed
21
We Collect & Analyse Reviews
The Bottle Club
Experiences & Reviews
The Bottle Club is presented online as a retailer of bottled drinks and gift packs. Shoppers researching the company typically look for information on delivery, customer service, product condition and shipping costs to assess whether it meets their needs.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
22d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Delivery performance is inconsistent: multiple reviews report late, failed or incorrect deliveries alongside a minority of prompt dispatches.
Share
Weak
20%
💰
Value for money
Several customers complain about high delivery charges and refund shortfalls; shipping costs and refund handling are common sources of dissatisfaction.
Share
Weak
11%
⚡
User experience
Many buyers describe straightforward ordering, timely dispatch and satisfying gifts; a minority note packaging inconvenience or high shipping.
Share
Strong
8%
🔧
Product quality
Product reports are mixed: some items arrive well packaged and as ordered, while others are damaged, expired or incorrect on arrival.
Share
Mixed
12%
📞
Communication
Frequent mentions of unresponsiveness: many reviewers report unanswered phones, ignored emails, slow or absent refund replies.
Share
Weak
19%
⭐
Overall experience
Overall sentiment leans negative: more reviewers describe unresolved problems with orders and support than wholly positive experiences.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
My experience was great!
"After ordering, I came across some of the negative reviews - stating the company are impossible to contact and don’t reply, however this was the compl..."
Miss N
Trustpilot
Sep 30, 2025
Featured for: timely reply and quick delivery
Stay well clear of this company
"Stay well clear of this company as they do not give a sh_te about yourself and nor do they believe in customer service. I placed my order on the 20th..."
Allen
Trustpilot
Sep 30, 2025
Featured for: many calls, wrong depot delivery
Terrible I ordered a 70cl bottle of…
"Terrible I ordered a 70cl bottle of whisky I’ve received a 5..."
RW
Trustpilot
Sep 30, 2025
Featured for: received wrong-size bottle, ignored contact
Twisted Tea
"During my study abroad year I was introduced to this wonderful, life changing and inspiring drink called Twisted Tea. Ever since I’ve returned the dev..."
Robert Donnan
Trustpilot
Sep 30, 2025
Featured for: prompt delivery, high shipping complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
DARRYL OSBORNE
trustpilot.com
Sep 30, 2025
Does the job well
The bottle that arrived was not quite a...
R
Robert Donnan
trustpilot.com
Sep 30, 2025
Twisted Tea
During my study abroad year I was introduced to this wonderful, life changing and inspiring drink called Twisted Tea. Ever since I’ve returned the dev...
K
K E
trustpilot.com
Sep 30, 2025
Put off by £20 delivery
Put off by £20 delivery! For one bottle of drink it costs more t...
R
Robert Pitt
trustpilot.com
Sep 30, 2025
Company delivered late and ignored all…
Company delivered late and ignored all m...
N
Natkisha
trustpilot.com
Sep 30, 2025
Very quick delivery
...
R
RW
trustpilot.com
Sep 30, 2025
Terrible I ordered a 70cl bottle of…
Terrible I ordered a 70cl bottle of whisky I’ve received a 5...
D
Darren Castle
trustpilot.com
Sep 30, 2025
This is the worst company I have ever…
This is the worst company I have ever dealt with in my life, made an order which I didnt recieve because the courier kept the package at the depot des...
K
Kris
trustpilot.com
Sep 30, 2025
Great service
Great service, couldn't find what I was looking fo...
M
Miss N
trustpilot.com
Sep 30, 2025
My experience was great!
After ordering, I came across some of the negative reviews - stating the company are impossible to contact and don’t reply, however this was the compl...
S
S K
trustpilot.com
Sep 30, 2025
DISGRACEFUL
Order #644926 This is the worst company I've ever dealt with. They never answer their phone and their email responses lack any real solutions. I cance...
A
Allen
trustpilot.com
Sep 30, 2025
Stay well clear of this company
Stay well clear of this company as they do not give a sh_te about yourself and nor do they believe in customer service. I placed my order on the 20th...
j
john thorpe
trustpilot.com
Sep 30, 2025
No customer service whatsoever after…
No customer service whatsoever after writing several emails and trying to contact via phone but never gets answered or can't leave any messages. Th...
y
yb
trustpilot.com
Sep 30, 2025
Scammers ignore emails and don't…
Scammers ignore emails a...
D
Daniel Fisher
trustpilot.com
Sep 30, 2025
Terrible company - avoid avoid avoid
Terrible company. Ordered 4 bottles of Invivo X Sauvignonvi had discovered on holiday and 3 of then turned up leaking and half empty. I spent a day tr...
D
Dee
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM HERE poor to no…
DO NOT BUY FROM HERE poor to no service, cannot get through by email, telephone or their website, impossible to get a response. Monies taken 7/7/25 an...
G
George Brooker
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. Ordered drinks and expected delivery within 5 working days. I reached out after 7 working days only to be told they were “out of sto...
j
john
trustpilot.com
Sep 30, 2025
we ordered and received 4 Mini-Kegs of…
we ordered and received 4 Mini-Kegs of Budvar. Unfortunately they were beyond their "best before" date when they arrived. I understand things can go w...
D
Diana
trustpilot.com
Sep 30, 2025
Communication is 0
Communication is 0 can't reach them out. Phone not answering,chat waiting time 1...
M
Mike JAcob
trustpilot.com
Sep 30, 2025
We care about Us! Not you!
Ordered a crate (24 bottles, 330ML each) of Tiger Beer. Not only was it considerably more costly than it use to be, but they also wrapped each bottle...
J
Janet mountjoy
trustpilot.com
Sep 30, 2025
Do not order from this company you…
Do not order from this company you cannot contact them by phone or email,I spent 3 days trying to cancel order all day long n...
Conclusion
Customer feedback on The Bottle Club shows a clear split between positive single-order experiences and repeated operational problems. Positive reports cite prompt dispatch, accurate items and useful responses via social messages. Negative reports commonly describe poor or absent responses to emails and calls, delayed or misdirected deliveries, damaged or incorrect items and issues with refunds. Prospective buyers should check shipping costs before purchase, allow extra lead time for important orders and prefer smaller or test orders until communication and delivery reliability are confirmed.