Reviewers often highlight fast dispatch and phones arriving in very good cosmetic condition. Several customers say they received the full quoted trade-in amount and found prices competitive. A smaller group reports major faults and disputes over refunds or returns. Overall, the reviews point to strong ordering and pricing, with occasional but serious issues around quality and after-sales support.
Examples from available reviews (Dec 2022 – Mar 2026).
Product quality was great and delivery was quick.
“Great quality and quick delivery.”
Company quickly sent a replacement and customer service was excellent.
“they have immediately sent me a replacement.”
Phone developed screen issues and refund was refused beyond the return window.
“ghosting, phone not ringing on incoming calls and screen going black”
Buyers often mention quick shipping and smooth order fulfilment. Several reviews describe fast replacements and prepaid return labels when problems come up. A few people say refunds were refused after the return window; that issue appears in only a small number of reviews.
Several customers say trade-in payouts matched the quoted amounts and that prices felt competitive. Reviewers often describe the buying or selling process as simple. Complaints about poor value are rare in this set.
Customers frequently describe the website and checkout as easy to use. Many first-time buyers say they started out sceptical but felt satisfied once the phone arrived. Reports of confusing navigation or checkout issues are minimal.
Many reviews praise phones arriving in near-new cosmetic condition, and some also mention strong battery condition. A recurring set of negative reviews reports faults such as microphones not working, face-recognition issues, screen ghosting, and scratches. Several reviewers connect these problems to frustrating returns or repair experiences.
Only a small number of reviews mention communication directly. When it comes up, customers point to clear forms, quick payouts, or helpful support. Few comments specifically criticise communication style or response times.
Many reviewers describe an easy purchase, good device condition, and fair pricing. Others report serious hardware faults and disputed refunds or returns. The overall tone is positive, but a few notable negative cases affect final satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a phone from The Big Phone Store and I must say, I am very happy with my experience. Not only did they have a wide selection of new and used phones at great prices, but their customer service was exceptional.
The staff were very knowledgeable about their products and were able to answer all my questions. They even went above and beyond by helping me set up my new phone before leaving the store.
One thing that stood out to me was their free next day delivery option which made it easy for me to receive my phone without having to wait long periods of time.
Overall, I highly recommend The Big Phone Store for anyone looking for affordable and quality phones with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Big Phone Store is a UK retailer that sells mobile phones and accessories. It offers new and refurbished handsets from major brands such as Apple and Samsung. The company also runs a trade-in service and sells devices online with standard delivery options. It accepts common payment methods and offers customer support for orders and returns.