User reviews are predominantly positive about fast delivery, clear website navigation and devices arriving as described. Many buyers highlight helpful customer support and optional add-ons such as battery replacements or extended warranties. However, a small but notable number report problems with grading, functional faults on arrival and difficulties obtaining refunds or postage reimbursement. Prospective customers should inspect grading details, keep delivery/photo records and confirm return policies before purchase.
Examples from available reviews (Dec 2022 – Feb 2026).
Phone arrived with a large scratch and refund claim is contested.
“Phone purchased was meant to pristine, but had a large 2 cm curved scratch on screen.”
Received multiple faulty iPhones and had frustrating returns process.
“the device exhibited a fault, specifically with the face recognition feature”
Company promptly sent a like-for-like replacement and provided prepaid return postage.
“They even sent me a prepaid return postage slip.”
Ordered easily; phone was pristine and delivery was outstanding.
“iPhone 12 pro max pristine condition”
Most reviewers describe knowledgeable, helpful staff and prompt service; a minority report issues when arranging returns or resolving faults.
Many customers report competitive pricing and worthwhile paid add-ons (battery, warranty); a few dispute refunds or grading-related charges.
Reviews frequently note an easy website, quick ordering and fast (often next-day) delivery; a small number report frustrating return experiences.
Most buyers say devices arrived in the advertised condition with good battery performance; a small portion report functional faults or visible damage.
Many customers cite quick, supportive replies from named staff; some report difficulties reclaiming return postage or disputing grading decisions.
Overall impressions are largely positive: purchasers recommend the store for refurbished phones, though some report unresolved faults and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a phone from The Big Phone Store and I must say, I am very happy with my experience. Not only did they have a wide selection of new and used phones at great prices, but their customer service was exceptional.
The staff were very knowledgeable about their products and were able to answer all my questions. They even went above and beyond by helping me set up my new phone before leaving the store.
One thing that stood out to me was their free next day delivery option which made it easy for me to receive my phone without having to wait long periods of time.
Overall, I highly recommend The Big Phone Store for anyone looking for affordable and quality phones with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Big Phone Store is a UK-based retailer focused on selling mobile phones and related accessories online. Consumers researching the company commonly look for information on device condition grading, delivery times, customer support and return handling. This summary aggregates user-provided reviews so shoppers can compare reported experiences before buying refurbished or used phones.