User reviews are predominantly positive about fast delivery, clear website navigation and devices arriving as described. Many buyers highlight helpful customer support and optional add-ons such as battery replacements or extended warranties. However, a small but notable number report problems with grading, functional faults on arrival and difficulties obtaining refunds or postage reimbursement. Prospective customers should inspect grading details, keep delivery/photo records and confirm return policies before purchase.
Examples from available reviews (Dec 2022 – Feb 2026).
Phone arrived with a large scratch and refund claim is contested.
“Phone purchased was meant to pristine, but had a large 2 cm curved scratch on screen.”
Received multiple faulty iPhones and had frustrating returns process.
“the device exhibited a fault, specifically with the face recognition feature”
Company promptly sent a like-for-like replacement and provided prepaid return postage.
“They even sent me a prepaid return postage slip.”
Ordered easily; phone was pristine and delivery was outstanding.
“iPhone 12 pro max pristine condition”
Most reviewers describe knowledgeable, helpful staff and prompt service; a minority report issues when arranging returns or resolving faults.
Many customers report competitive pricing and worthwhile paid add-ons (battery, warranty); a few dispute refunds or grading-related charges.
Reviews frequently note an easy website, quick ordering and fast (often next-day) delivery; a small number report frustrating return experiences.
Most buyers say devices arrived in the advertised condition with good battery performance; a small portion report functional faults or visible damage.
Many customers cite quick, supportive replies from named staff; some report difficulties reclaiming return postage or disputing grading decisions.
Overall impressions are largely positive: purchasers recommend the store for refurbished phones, though some report unresolved faults and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Phone arrived in pristine condition after two days and buyer was very happy.
“I paid for a pristine condition phone and it was.”
Microphone did not work and the code and fingerprint were still on.
“The microphone didn't work the code and fingerprint were still on”
Speedy delivery and great service made the buyer extremely pleased.
“Speedy delivery and I am extremely pleased with my purchase”
Service was quick and efficient and phone matched description.
“Phone was exactly as advertised.”
Phone was in very good condition but battery life is shorter than expected.
“The phone was in very good condition”
Simple process and received the quoted price.
“the price quoted was exactly what I received”
Refurbished iPhone arrived with 100% battery and near perfect condition.
“Battery arrived with 100% and the condition was pretty much perfect.”
Phone developed screen issues and refund was refused beyond the return window.
“ghosting, phone not ringing on incoming calls and screen going black”
Price was reasonable and product has had no issues so far.
“First price reasonable”
Arrived the day after ordering and matched the advertisement.
“Arrived the day after ordering.”
Phone arrived quickly in very good condition with a new battery fitted.
“Phone itself was in very good condition”
Mobile matched the description and performs its intended job.
“Mobile is exactly as described”
Two iPhone 12s arrived next day in pristine condition.
“delivered by lunchtime next day”
Refurbished phone sent with great prices and swift service.
“Great prices and swift service”
Forms were easy and communication was great with prompt payment.
“great communication throughout and prompt payout”
Company answered honestly and paid the quoted amount for trade-ins.
“Was quoted a very reasonable offer (more than anywhere else) and was paid the amount quoted.”
Phone arrived neatly boxed with a cable and in excellent condition.
“Phone as promosed in excellent condition!”
Product quality was great and delivery was quick.
“Great quality and quick delivery.”
Service was speedy; product was easy to use and good quality.
“Very easy to use & good quality product, as described.”
Repeatedly positive experience with perfect-condition phones and fair trade-in.
“arrived in perfect condition plus a new battery”
Customer service was excellent and phone met expectations.
“Great phone, great customer service.”
Refurbished iPhone had good quality and satisfied with purchase.
“Good Quality 2nd Refurbished iPhone”
Phone arrived next day in pristine condition and service was helpful.
“the phone arrived the next day as promised”
Website was easy to use; product arrived quickly in superb condition.
“Easy negotiating the website for the product needed.”
Was initially dubious but phone arrived quickly and is in great condition.
“phone in great condition”
Service was excellent; phone arrived fast and exceeded expectations.
“What a fantastic service!”
Phone is like new and works perfectly; service was great.
“Great service fantastic phone like new works a dream”
Quick service and great price made the purchase worthwhile.
“Brilliant quick service,great price,well worth it.”
Arrived in mint condition with excellent battery life and display.
“The phone arrived in virtually mint condition.”
Initially apprehensive, but phone arrived near perfect and service was excellent.
“I found it to be near perfect, looking practically brand new in fact.”
Phone presentation and quality were excellent and delivery was next day.
“Excellent on presentation and quality of phone”
Company quickly sent a replacement and customer service was excellent.
“they have immediately sent me a replacement.”
Company promptly sent a like-for-like replacement and provided prepaid return postage.
“They even sent me a prepaid return postage slip.”
Ordered easily; phone was pristine and delivery was outstanding.
“iPhone 12 pro max pristine condition”
Received multiple faulty iPhones and had frustrating returns process.
“the device exhibited a fault, specifically with the face recognition feature”
iPhone arrived quickly and was better quality than other sellers.
“not only was it better quality but also arrived really quickly 2 working days.”
Phone arrived with a large scratch and refund claim is contested.
“Phone purchased was meant to pristine, but had a large 2 cm curved scratch on screen.”
Phone matched the description with good battery and prompt delivery.
“Excellent phone just as advertised.”
Service was great and the purchaser was pleased and recommends.
“Great service.”
Second purchase was prompt and satisfying; will recommend to friends.
“prompt response and delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Big Phone Store is a UK-based retailer focused on selling mobile phones and related accessories online. Consumers researching the company commonly look for information on device condition grading, delivery times, customer support and return handling. This summary aggregates user-provided reviews so shoppers can compare reported experiences before buying refurbished or used phones.