Reviewers often highlight fast dispatch and phones arriving in very good cosmetic condition. Several customers say they received the full quoted trade-in amount and found prices competitive. A smaller group reports major faults and disputes over refunds or returns. Overall, the reviews point to strong ordering and pricing, with occasional but serious issues around quality and after-sales support.
Examples from available reviews (Dec 2022 – Mar 2026).
Product quality was great and delivery was quick.
“Great quality and quick delivery.”
Company quickly sent a replacement and customer service was excellent.
“they have immediately sent me a replacement.”
Phone developed screen issues and refund was refused beyond the return window.
“ghosting, phone not ringing on incoming calls and screen going black”
Buyers often mention quick shipping and smooth order fulfilment. Several reviews describe fast replacements and prepaid return labels when problems come up. A few people say refunds were refused after the return window; that issue appears in only a small number of reviews.
Several customers say trade-in payouts matched the quoted amounts and that prices felt competitive. Reviewers often describe the buying or selling process as simple. Complaints about poor value are rare in this set.
Customers frequently describe the website and checkout as easy to use. Many first-time buyers say they started out sceptical but felt satisfied once the phone arrived. Reports of confusing navigation or checkout issues are minimal.
Many reviews praise phones arriving in near-new cosmetic condition, and some also mention strong battery condition. A recurring set of negative reviews reports faults such as microphones not working, face-recognition issues, screen ghosting, and scratches. Several reviewers connect these problems to frustrating returns or repair experiences.
Only a small number of reviews mention communication directly. When it comes up, customers point to clear forms, quick payouts, or helpful support. Few comments specifically criticise communication style or response times.
Many reviewers describe an easy purchase, good device condition, and fair pricing. Others report serious hardware faults and disputed refunds or returns. The overall tone is positive, but a few notable negative cases affect final satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Phone arrived in pristine condition after two days and buyer was very happy.
“I paid for a pristine condition phone and it was.”
Microphone did not work and the code and fingerprint were still on.
“The microphone didn't work the code and fingerprint were still on”
Speedy delivery and great service made the buyer extremely pleased.
“Speedy delivery and I am extremely pleased with my purchase”
Service was quick and efficient and phone matched description.
“Phone was exactly as advertised.”
Phone was in very good condition but battery life is shorter than expected.
“The phone was in very good condition”
Simple process and received the quoted price.
“the price quoted was exactly what I received”
Refurbished iPhone arrived with 100% battery and near perfect condition.
“Battery arrived with 100% and the condition was pretty much perfect.”
Phone developed screen issues and refund was refused beyond the return window.
“ghosting, phone not ringing on incoming calls and screen going black”
Price was reasonable and product has had no issues so far.
“First price reasonable”
Arrived the day after ordering and matched the advertisement.
“Arrived the day after ordering.”
Phone arrived quickly in very good condition with a new battery fitted.
“Phone itself was in very good condition”
Mobile matched the description and performs its intended job.
“Mobile is exactly as described”
Two iPhone 12s arrived next day in pristine condition.
“delivered by lunchtime next day”
Refurbished phone sent with great prices and swift service.
“Great prices and swift service”
Forms were easy and communication was great with prompt payment.
“great communication throughout and prompt payout”
Company answered honestly and paid the quoted amount for trade-ins.
“Was quoted a very reasonable offer (more than anywhere else) and was paid the amount quoted.”
Phone arrived neatly boxed with a cable and in excellent condition.
“Phone as promosed in excellent condition!”
Product quality was great and delivery was quick.
“Great quality and quick delivery.”
Service was speedy; product was easy to use and good quality.
“Very easy to use & good quality product, as described.”
Repeatedly positive experience with perfect-condition phones and fair trade-in.
“arrived in perfect condition plus a new battery”
Customer service was excellent and phone met expectations.
“Great phone, great customer service.”
Refurbished iPhone had good quality and satisfied with purchase.
“Good Quality 2nd Refurbished iPhone”
Phone arrived next day in pristine condition and service was helpful.
“the phone arrived the next day as promised”
Website was easy to use; product arrived quickly in superb condition.
“Easy negotiating the website for the product needed.”
Was initially dubious but phone arrived quickly and is in great condition.
“phone in great condition”
Service was excellent; phone arrived fast and exceeded expectations.
“What a fantastic service!”
Phone is like new and works perfectly; service was great.
“Great service fantastic phone like new works a dream”
Quick service and great price made the purchase worthwhile.
“Brilliant quick service,great price,well worth it.”
Arrived in mint condition with excellent battery life and display.
“The phone arrived in virtually mint condition.”
Initially apprehensive, but phone arrived near perfect and service was excellent.
“I found it to be near perfect, looking practically brand new in fact.”
Phone presentation and quality were excellent and delivery was next day.
“Excellent on presentation and quality of phone”
Company quickly sent a replacement and customer service was excellent.
“they have immediately sent me a replacement.”
Company promptly sent a like-for-like replacement and provided prepaid return postage.
“They even sent me a prepaid return postage slip.”
Ordered easily; phone was pristine and delivery was outstanding.
“iPhone 12 pro max pristine condition”
Received multiple faulty iPhones and had frustrating returns process.
“the device exhibited a fault, specifically with the face recognition feature”
iPhone arrived quickly and was better quality than other sellers.
“not only was it better quality but also arrived really quickly 2 working days.”
Phone arrived with a large scratch and refund claim is contested.
“Phone purchased was meant to pristine, but had a large 2 cm curved scratch on screen.”
Phone matched the description with good battery and prompt delivery.
“Excellent phone just as advertised.”
Service was great and the purchaser was pleased and recommends.
“Great service.”
Second purchase was prompt and satisfying; will recommend to friends.
“prompt response and delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Big Phone Store is a UK retailer that sells mobile phones and accessories. It offers new and refurbished handsets from major brands such as Apple and Samsung. The company also runs a trade-in service and sells devices online with standard delivery options. It accepts common payment methods and offers customer support for orders and returns.