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We Collect & Analyse Reviews

The Big Phone Store
Experiences & Reviews

The Big Phone Store is a UK-based retailer focused on selling mobile phones and related accessories online. Consumers researching the company commonly look for information on device condition grading, delivery times, customer support and return handling. This summary aggregates user-provided reviews so shoppers can compare reported experiences before buying refurbished or used phones.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 18d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers describe knowledgeable, helpful staff and prompt service; a minority report issues when arranging returns or resolving faults.

Share
14%
Strong
💰

Value for money

Many customers report competitive pricing and worthwhile paid add-ons (battery, warranty); a few dispute refunds or grading-related charges.

Share
12%
Strong

User experience

Reviews frequently note an easy website, quick ordering and fast (often next-day) delivery; a small number report frustrating return experiences.

Share
17%
Strong
🔧

Product quality

Most buyers say devices arrived in the advertised condition with good battery performance; a small portion report functional faults or visible damage.

Share
24%
Strong
📞

Communication

Many customers cite quick, supportive replies from named staff; some report difficulties reclaiming return postage or disputing grading decisions.

Share
8%
Mixed

Overall experience

Overall impressions are largely positive: purchasers recommend the store for refurbished phones, though some report unresolved faults and refund disputes.

Share
25%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jackie
trustpilot.com Sep 30, 2025

Great phone, great service

Great phone, great customer service. I...

K
Kirsten Putley
trustpilot.com Sep 30, 2025

Good Quality 2nd Refurbished iPhone

Good Quality 2nd...

B
Bee
trustpilot.com Sep 30, 2025

My experience with the big phone store…

My experience with the big phone store was great the phone arrived the next day as promised and it was in the condition advertised i got a pristine an...

M
Mrs Farmer
trustpilot.com Sep 30, 2025

Easy negotiating the website for the…

Easy negotiating the website for the product needed. Great price...

L
Lynn, Motherwell
trustpilot.com Sep 30, 2025

Was a but dubious ordering…

Was a but dubious ordering reconditioned phone but checked trust pilot first and reviews really positive so ordere...

C
Cheryl
trustpilot.com Sep 30, 2025

Fantastic!

What a fantastic service! The Big Phone Store is so user-friendly. The website is clear and easy to use and my phone arrived less than 24 hours later....

J
James Read
trustpilot.com Sep 30, 2025

Great service fantastic phone like new…

Great service fantastic ph...

C
Claire
trustpilot.com Sep 30, 2025

Brilliant quick service,great…

Brilliant quick service,g...

J
Julian Green
trustpilot.com Sep 30, 2025

Just as a new phone - with 100% battery capacity.

The phone arrived in virtually mint condition. Everything worked very well, and battery life excellent for my purposes, such that, once I had switched...

R
Roy Attenborough
trustpilot.com Sep 30, 2025

I was a little apprehensive about…

I was a little apprehensive about buying a used iPhone from the Big Phone store, as I’d never heard of them before. I actually anticipated having to r...

N
NewS
trustpilot.com Sep 30, 2025

Excellent on presentation and quality…

Excellent on presentation and quality of phone with option of fitting new battery cost...

K
Karolina Wojczuk
trustpilot.com Sep 30, 2025

Great company

Great company, really easy to work with. There was an issue with my phone as Snapchat was not working and they have immediately sent me a replacement....

P
Peter Ryley
trustpilot.com Sep 30, 2025

Unfailingly supportive

Unfailingly supportive; no fuss. Already the web site managed to communicate the sense of: these people know what they are doing. That's why I bought...

p
paul
trustpilot.com Sep 30, 2025

Pristine iphone pro max 512gb

Easy to order online , iPhone 12 pro max pristine condition ,the phone is perfect , bought the battery upgrade for £14.99 where else can you get the b...

L
Lucas Lubecki
trustpilot.com Sep 30, 2025

disappointing

I must express my disappointment with the experience I have had. Initially, I purchased an iPhone 13 Pro Max, advertised as being in "very good condit...

T
Travis Iga
trustpilot.com Sep 30, 2025

I am absolutely stunned ordered IPhone…

I am absolutely stunned ordered IPhone 13 Pro Max after previously using sites like MusicMagpie and not only was it better quality but also arrived re...

R
Ros Morris
trustpilot.com Sep 30, 2025

Avoid!! Condition grading terrible!

Avoid!!! Grading a joke! Phone purchased was meant to pristine, but had a large 2 cm curved scratch on screen. Big phone store website states pristine...

L
Les
trustpilot.com Sep 30, 2025

Excellent phone just as advertised

Excellent phone just as advertised. Battery 89%, phone grand conditi...

K
Kitty693
trustpilot.com Sep 30, 2025

Great service

Great service. Really pleased wi...

e
eric and di barker
trustpilot.com Sep 30, 2025

This is the second phone that I have…

This is the second phone that I have bought from you and I have been delighted with them b...

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Conclusion

User reviews are predominantly positive about fast delivery, clear website navigation and devices arriving as described. Many buyers highlight helpful customer support and optional add-ons such as battery replacements or extended warranties. However, a small but notable number report problems with grading, functional faults on arrival and difficulties obtaining refunds or postage reimbursement. Prospective customers should inspect grading details, keep delivery/photo records and confirm return policies before purchase.