Many shoppers praise very fast delivery and an easy-to-use online store. A sizable share say items arrived damaged, incorrect, or already used. Repeat complaints mention refunds not being sorted out and poor in-store or aftercare service. Views on pricing and delivery fees are mixed, ranging from good value to frustration with extra charges.
Examples from available reviews (Apr 2022 – Mar 2026).
Delivery was swift with notifications and appropriate packaging.
“Incredibly swift delivery with notifications throughout the process.”
Parcels arrived ripped and reviewer asks the company to address this.
“the parcels come ripped”
Only one of three ordered trainers arrived and Tessuti refused assistance.
“Tessuti are literally trying to steal over £600 worth of goods from me.”
Reviewer warns Irish customers about high returns costs and poor service.
“Returns cost €16, not the advertised £4.95”
Service reviews split sharply. Many describe on-time deliveries, next-day arrival, and smooth order handling. A large group report wrong items, missing parcels, and staff who did not fix the problem.
Some reviewers say the items were good value and arrived in excellent condition. Others point to high postage, slow processing, and price drops after purchase. Complaints about costly returns or delivery fees come up repeatedly.
A few comments praise the website for simple navigation and a broad selection. Positive in-store experiences appear too, but less often than website compliments. Usability gets mentioned less than service and quality.
Many reviews mention damaged products, scuffed or crushed packaging, and items that looked used. Several also report sizing issues and products that did not do the job. Positive notes highlight high-quality clothing and satisfactory items that arrived quickly.
Multiple reviewers report no tracking details, enquiries going unanswered, and slow replies from customer service. Others mention clear delivery updates and quick responses. Negative reviews often return to missing return confirmations and returns being logged incorrectly.
Feedback swings between strong praise for fast delivery and strong criticism over order mistakes that were not put right. High ratings focus on speed and satisfaction with the product. Low ratings focus on damaged or wrong deliveries, refunds being refused, and poor staff interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Manager refused a sale and behaviour felt unprofessional to the reviewer.
“Absolutely disgusted with the unprofessionalism of the Tessuti Manager at Glasgow Fort Store.”
Returned items were refused a refund and only exchange notes were offered.
“Was then told they had a no refund policy, and could only offer exchange notes.”
Reviewer experienced rude, unprofessional store staff and policy inconsistency.
“Poor customer service at the Blackburn store, manger is rude, unprofessional and patronising.”
Price dropped shortly after purchase and customer service offered no help.
“I purchased a jacket 2 weeks ago. Paid £140 and its for sale now £87.”
Customer felt accused and received rude treatment during an in‑store return.
“Went to the Trafford centre store and was disgusted by the service.”
Wrong product and size were delivered and customer service failed to resolve it.
“On 22.12.2022 the items arrived but were wrong product and size”
Delivery and returns errors led to a missing refund and much stress.
“I would give a 0 rating if I could.”
Order remained unshipped despite a promised delivery date and poor communication.
“my order stayed as unshipped for a few days.”
Reviewer concerned a young staff member is always on the door with no rotation.
“its the same young girl on the door all the time”
Returned item was misidentified and the refund was denied after many emails.
“When I got in touch, they told me I'd returned a lyle and scott jumper”
Only one of three ordered trainers arrived and Tessuti refused assistance.
“Tessuti are literally trying to steal over £600 worth of goods from me.”
I returned a gilet but Tessuti claim a different item was received.
“apparently I had returned a summer dress from H&M.”
One of two ordered items wasn't delivered and refund is pending.
“only 1 item delivered other item out of stock”
Order not delivered and Tessuti refused to refund despite courier's report.
“Tessuti have failed to deliver my order and now refused to refund”
Purse arrived damaged and replacement delivery was delayed, missing anniversary.
“purse arrives scuffed, zip broke with which looks like tobacco inside it!”
Returned items were acknowledged but refund hasn't been processed after a month.
“Returns service is horrendous.”
Order missed expected delivery window and hasn't been dispatched.
“it hasn't even been dispatched.”
Still waiting five weeks for a refund and no resolution.
“I’m 5 weeks in and still waiting for my refund”
High-value order was lost and investigation failed to resolve the claim.
“they lost my order of over £500 back in jan”
Store refused a refund and manager provided no helpful resolution.
“manager useless no cash in”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tessuti is a UK fashion retailer focused on designer menswear and womenswear. It sells branded clothing, footwear, and accessories online and through physical boutiques. The range includes outerwear, knitwear, trainers, and seasonal collections from multiple labels. Shoppers can browse product pages, check size guides, and buy through a secure checkout with standard or expedited delivery.