Customer feedback on Tessuti shows a clear divide: a number of shoppers report reliable, fast delivery and items received in good condition, while many others describe missing, damaged or incorrect orders and limited help from customer service. Several reviews specifically call out high delivery and return charges relative to order value and occasional slow order processing. When buying from Tessuti, check the delivery options and returns terms before purchase, keep tracking records and retain order confirmations. If a problem occurs, document all contact attempts and consider payment dispute routes if communication or resolution is not provided.
Examples from available reviews (Apr 2022 – Feb 2026).
Order was marked lost and customer service refused to resolve it.
“Every customer service agent I spoke to was unhelpful, robotic”
Reviewer experienced exceptional service with very fast delivery.
“Incredible service.”
High postage fees and slow processing made the delivery unsatisfactory.
“I ordered on a Tuesday and I got the item on the Monday, seven days.”
Received a completely wrong item and could not get help.
“Received the complete wrong item”
Multiple reviewers describe unresponsive or dismissive customer service, including cancelled orders, lost‑order refunds instead of replacements, and slow or unhelpful responses.
Several reviews flag delivery and return fees as high relative to order value; a minority report finding good prices or discounted items.
Ordering and delivery reports are mixed: many praise next‑day or fast delivery, while others report slow processing, lost parcels and gaps in tracking.
Product issues reported include wrong items, sizing inconsistencies and damaged packaging; some buyers also confirm items arrived as described and in good condition.
Frequent complaints about poor communication: missing tracking updates, ignored messages, no apology or follow‑up on delayed or lost deliveries.
Overall impressions are split: several positive accounts of fast, problem‑free orders, but a larger share report lost or wrong items and unsatisfactory service handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Manager refused a sale and behaviour felt unprofessional to the reviewer.
“Absolutely disgusted with the unprofessionalism of the Tessuti Manager at Glasgow Fort Store.”
Returned items were refused a refund and only exchange notes were offered.
“Was then told they had a no refund policy, and could only offer exchange notes.”
Reviewer experienced rude, unprofessional store staff and policy inconsistency.
“Poor customer service at the Blackburn store, manger is rude, unprofessional and patronising.”
Price dropped shortly after purchase and customer service offered no help.
“I purchased a jacket 2 weeks ago. Paid £140 and its for sale now £87.”
Customer felt accused and received rude treatment during an in‑store return.
“Went to the Trafford centre store and was disgusted by the service.”
Wrong product and size were delivered and customer service failed to resolve it.
“On 22.12.2022 the items arrived but were wrong product and size”
Delivery and returns errors led to a missing refund and much stress.
“I would give a 0 rating if I could.”
Order remained unshipped despite a promised delivery date and poor communication.
“my order stayed as unshipped for a few days.”
Reviewer concerned a young staff member is always on the door with no rotation.
“its the same young girl on the door all the time”
Returned item was misidentified and the refund was denied after many emails.
“When I got in touch, they told me I'd returned a lyle and scott jumper”
Only one of three ordered trainers arrived and Tessuti refused assistance.
“Tessuti are literally trying to steal over £600 worth of goods from me.”
I returned a gilet but Tessuti claim a different item was received.
“apparently I had returned a summer dress from H&M.”
One of two ordered items wasn't delivered and refund is pending.
“only 1 item delivered other item out of stock”
Order not delivered and Tessuti refused to refund despite courier's report.
“Tessuti have failed to deliver my order and now refused to refund”
Purse arrived damaged and replacement delivery was delayed, missing anniversary.
“purse arrives scuffed, zip broke with which looks like tobacco inside it!”
Returned items were acknowledged but refund hasn't been processed after a month.
“Returns service is horrendous.”
Order missed expected delivery window and hasn't been dispatched.
“it hasn't even been dispatched.”
Still waiting five weeks for a refund and no resolution.
“I’m 5 weeks in and still waiting for my refund”
High-value order was lost and investigation failed to resolve the claim.
“they lost my order of over £500 back in jan”
Store refused a refund and manager provided no helpful resolution.
“manager useless no cash in”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tessuti is a UK-based fashion retailer selling designer and premium clothing, footwear and accessories through an online shop and physical stores. Shoppers commonly consult Tessuti for branded apparel, delivery options and return policies. This summary focuses on customer feedback trends to help consumers researching Tessuti reviews.