Customer feedback on Tessuti shows a clear divide: a number of shoppers report reliable, fast delivery and items received in good condition, while many others describe missing, damaged or incorrect orders and limited help from customer service. Several reviews specifically call out high delivery and return charges relative to order value and occasional slow order processing. When buying from Tessuti, check the delivery options and returns terms before purchase, keep tracking records and retain order confirmations. If a problem occurs, document all contact attempts and consider payment dispute routes if communication or resolution is not provided.
Examples from available reviews (Apr 2022 – Feb 2026).
Order was marked lost and customer service refused to resolve it.
“Every customer service agent I spoke to was unhelpful, robotic”
Reviewer experienced exceptional service with very fast delivery.
“Incredible service.”
High postage fees and slow processing made the delivery unsatisfactory.
“I ordered on a Tuesday and I got the item on the Monday, seven days.”
Received a completely wrong item and could not get help.
“Received the complete wrong item”
Multiple reviewers describe unresponsive or dismissive customer service, including cancelled orders, lost‑order refunds instead of replacements, and slow or unhelpful responses.
Several reviews flag delivery and return fees as high relative to order value; a minority report finding good prices or discounted items.
Ordering and delivery reports are mixed: many praise next‑day or fast delivery, while others report slow processing, lost parcels and gaps in tracking.
Product issues reported include wrong items, sizing inconsistencies and damaged packaging; some buyers also confirm items arrived as described and in good condition.
Frequent complaints about poor communication: missing tracking updates, ignored messages, no apology or follow‑up on delayed or lost deliveries.
Overall impressions are split: several positive accounts of fast, problem‑free orders, but a larger share report lost or wrong items and unsatisfactory service handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Purchase was great value and arrived in perfect condition.
“Fantastic purchase. Great value. Arrived in perfect condition. Thanks.”
Parcels arrived ripped and reviewer asks the company to address this.
“the parcels come ripped”
Reviewer thanks the company for swift service.
“Welldone for the swift service”
Delivery was swift with notifications and appropriate packaging.
“Incredibly swift delivery with notifications throughout the process.”
Ordered tracksuit bottoms, top quality and delivered the next day.
“Ordered tracksuit bottoms top quality turned up next day couldnt fault them verry happy”
Wrong item sent and senior advisor ignored replacement requests repeatedly.
“they sent the wrong item”
Reviewer strongly praises the company and expresses love for it.
“The absolute best love them!!!”
Reviewer rates the service as amazing.
“Amazing service 5*”
Products are nice and customer service with quick delivery impressed reviewer.
“Nice and beautiful products. Good Customer service, quick delivery and I love that.”
Customer received an empty box and Flannels refused to accept the claim.
“The package was in perfect condition but the item was not in the box.”
Items arrived very quickly within 24 hours and reviewer was impressed.
“Can’t believe how quick they arrived, within 24hrs”
Reviewer gives a five‑star rating and praises the quick delivery.
“5**** service quick delivery”
Orders and returns processed quickly and efficiently, reviewer satisfied.
“Quick easy orders.”
Quick delivery with well packaged items left in a safe place.
“Great,quick delivery and item well packaged,left in a safe place,all good”
Reviewer warns Irish customers about high returns costs and poor service.
“Returns cost €16, not the advertised £4.95”
Service and communication were great and delivery was very fast.
“Great service & communication, delivery was so fast too.”
Boots were not waterproof and Flannels did not provide help.
“My waterproof Barbour boots are not fit for purpose”
Delivery was fast and the reviewer is very pleased with the item.
“Hi thank you for my delivery was fast and beautiful I love it thank you 🤩”
Received what appeared to be a used designer product and disappointed.
“My order was quite clearly a used product.”
Delivery was very quick for the order.
“Very quick delivery”
Reviewer reports an excellent experience so far.
“Excellent so far”
Reviewer found the website easy to use and praised selection.
“Great website,very easy to use and great choice of products”
Package not received and tracking information was unavailable.
“I didn't receive my package and couldn't track where it is”
Item not delivered and customer service ignored the reviewer’s enquiries.
“Contacted flannels and they’ve totally ignored me”
Order arrived early and reviewer recommends shopping at Flannels.
“Perfect would recommend it to anyone who wants to shop at flannels delivery even came early”
Order was marked lost and customer service refused to resolve it.
“Every customer service agent I spoke to was unhelpful, robotic”
Received a completely wrong item and could not get help.
“Received the complete wrong item”
Product matched description but the delivery fee was considered excessive.
“the price of £6.99 is rediculous for an order over £150!”
Reviewer experienced exceptional service with very fast delivery.
“Incredible service.”
High postage fees and slow processing made the delivery unsatisfactory.
“I ordered on a Tuesday and I got the item on the Monday, seven days.”
Item not delivered and exchange was refused, causing dissatisfaction.
“Would have given zero, but had to choose one star.”
Size received did not match expectation and fees were considered high.
“it was more like xxl”
Reviewer praises punctual parcel delivery and trouble‑free service.
“You are brilliant at sending parcels on time.”
Package arrived flattened, the shoe was damaged and refund refused.
“My package arrived flattened”
Return due to a security tag led to order cancellation despite stock.
“They received the item back then cancelled my order”
Sweatshirt was excellent value and delivered in perfect condition quickly.
“delivered in perfect condition two days later”
Parcel delayed then marked lost in transit with no apology.
“item was lost in transit”
Received wrong item and requests refund for next‑day delivery charge.
“I was sent the wrong item and I would like my money back for the next day delivery.”
Paid for next‑day delivery but parcel did not arrive the next day.
“Second time now I've paid for next day delivery and never received parcel next day.”
Always finds desired items and receives next‑day delivery reliably.
“Never ever had an issue with Flannels always find what I want and it come next day Amazing 🤩”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tessuti is a UK-based fashion retailer selling designer and premium clothing, footwear and accessories through an online shop and physical stores. Shoppers commonly consult Tessuti for branded apparel, delivery options and return policies. This summary focuses on customer feedback trends to help consumers researching Tessuti reviews.