Reviews Analysed
20
We Collect & Analyse Reviews
Tessuti
Experiences & Reviews
Tessuti is a UK-based fashion retailer selling designer and premium clothing, footwear and accessories through an online shop and physical stores. Shoppers commonly consult Tessuti for branded apparel, delivery options and return policies. This summary focuses on customer feedback trends to help consumers researching Tessuti reviews.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
15d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Multiple reviewers describe unresponsive or dismissive customer service, including cancelled orders, lost‑order refunds instead of replacements, and slow or unhelpful responses.
Share
Weak
13%
💰
Value for money
Several reviews flag delivery and return fees as high relative to order value; a minority report finding good prices or discounted items.
Share
Weak
10%
⚡
User experience
Ordering and delivery reports are mixed: many praise next‑day or fast delivery, while others report slow processing, lost parcels and gaps in tracking.
Share
Mixed
23%
🔧
Product quality
Product issues reported include wrong items, sizing inconsistencies and damaged packaging; some buyers also confirm items arrived as described and in good condition.
Share
Weak
11%
📞
Communication
Frequent complaints about poor communication: missing tracking updates, ignored messages, no apology or follow‑up on delayed or lost deliveries.
Share
Weak
11%
⭐
Overall experience
Overall impressions are split: several positive accounts of fast, problem‑free orders, but a larger share report lost or wrong items and unsatisfactory service handling.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Very poor customer service
"I can’t believe a company like Flannels operates this way. I purchased a Versace Sneaker LD53 during a short sale window. After 8 days of chasing with..."
Magege Ochuko
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about customer service
Incredible service
"Incredible service. (The best service I have ever had in my life and believe me I order shit loads online 😹)I ordered it on a Sunday in the..."
jayne hawkins
Trustpilot
Sep 30, 2025
Featured for: Positive example of fast delivery
Too long to process
"Right! This isn’t about the product it’s about the ordering, the processing, the shipping and delivery. At £6.99 for clothing that can be and is gener..."
Michael
Trustpilot
Sep 30, 2025
Featured for: Detailed critique of processing and costs
Received the complete wrong item
"Received the complete wrong item, ordered a man large boss tracksuit an..."
Molly Jones
Trustpilot
Sep 30, 2025
Featured for: Example of wrong item delivered
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
A
Aaron B
trustpilot.com
Sep 30, 2025
Excellent so far
...
L
Lezlie Roberts
trustpilot.com
Sep 30, 2025
Great website,very easy to use and…great
Great website,very easy to us...
j
jasmine
trustpilot.com
Sep 30, 2025
I didn't receive my package and…
I didn't receive my package a...
S
Stuart
trustpilot.com
Sep 30, 2025
Item didn’t arrive
Item didn’t arrive. DPD put on the delivery note that they handed it to me but I wasn’t in, they left a note in the letterbox saying it was next to th...
A
Andrew masih
trustpilot.com
Sep 30, 2025
Perfect would recommend it to anyone…
Perfect would recommend it to anyone who want...
M
Magege Ochuko
trustpilot.com
Sep 30, 2025
Very poor customer service
I can’t believe a company like Flannels operates this way. I purchased a Versace Sneaker LD53 during a short sale window. After 8 days of chasing with...
M
Molly Jones
trustpilot.com
Sep 30, 2025
Received the complete wrong item
Received the complete wrong item, ordered a man large boss tracksuit an...
A
Andy Watson
trustpilot.com
Sep 30, 2025
Product as described
Product as described, delivery was quick albeit the...
j
jayne hawkins
trustpilot.com
Sep 30, 2025
Incredible service
Incredible service. (The best service I have ever had in my life and believe me I order shit loads online 😹)I ordered it on a Sunday in the...
M
Michael
trustpilot.com
Sep 30, 2025
Too long to process
Right! This isn’t about the product it’s about the ordering, the processing, the shipping and delivery. At £6.99 for clothing that can be and is gener...
c
customer
trustpilot.com
Sep 30, 2025
Item not delivered and terrible customer service
Item wasn’t delivered. It had sold out in the size ordered and so we asked for a smaller size to be sent, but this was refused, as you don’t exchange...
R
Richard Smith
trustpilot.com
Sep 30, 2025
Ordered boss tracksuit large it was…
Ordered boss tracksuit large it was more like xxl downside £6.99...
P
Pauline Lyon
trustpilot.com
Sep 30, 2025
You are brilliant at sending parcels on…
You are brilliant at sending parcels o...
T
TCB
trustpilot.com
Sep 30, 2025
My package arrived flattened
My package arrived flattened, the shoe was not true to size (which I’m assuming is because...
A
Adele Murray
trustpilot.com
Sep 30, 2025
1st time using and 1 if my items got…
1st time using and 1 if my items got sent with a security tag still attached. So I got intouch sent them back and said I'd like a replacement without...
T
Tag
trustpilot.com
Sep 30, 2025
Great value
The sweatshirt I wanted was available at a fantastic price and w...
M
M Moore mccloskey
trustpilot.com
Sep 30, 2025
Shocking service
Shocking service , just couldn’t care less .. placed an order on 23/09/25 for nearly £500 worth of items .. Parcel was supposed to arrive 24/08/25 . R...
D
David Chippendale
trustpilot.com
Sep 30, 2025
I was sent the wrong item and I would…
I was sent the wrong item and I would lik...
L
Laura
trustpilot.com
Sep 30, 2025
Amount charged for next day delivery for not to come next day
Second time now I've paid for next day delivery and never received parcel next...
C
Claire
trustpilot.com
Sep 30, 2025
Amazing 🤩
Never ever had an issue with Flannels always f...
Conclusion
Customer feedback on Tessuti shows a clear divide: a number of shoppers report reliable, fast delivery and items received in good condition, while many others describe missing, damaged or incorrect orders and limited help from customer service. Several reviews specifically call out high delivery and return charges relative to order value and occasional slow order processing. When buying from Tessuti, check the delivery options and returns terms before purchase, keep tracking records and retain order confirmations. If a problem occurs, document all contact attempts and consider payment dispute routes if communication or resolution is not provided.