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We Collect & Analyse Reviews

Tessuti
Experiences & Reviews

Tessuti is a UK-based fashion retailer selling designer and premium clothing, footwear and accessories through an online shop and physical stores. Shoppers commonly consult Tessuti for branded apparel, delivery options and return policies. This summary focuses on customer feedback trends to help consumers researching Tessuti reviews.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 40%
Latest Review 15d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Multiple reviewers describe unresponsive or dismissive customer service, including cancelled orders, lost‑order refunds instead of replacements, and slow or unhelpful responses.

Share
13%
Weak
💰

Value for money

Several reviews flag delivery and return fees as high relative to order value; a minority report finding good prices or discounted items.

Share
10%
Weak

User experience

Ordering and delivery reports are mixed: many praise next‑day or fast delivery, while others report slow processing, lost parcels and gaps in tracking.

Share
23%
Mixed
🔧

Product quality

Product issues reported include wrong items, sizing inconsistencies and damaged packaging; some buyers also confirm items arrived as described and in good condition.

Share
11%
Weak
📞

Communication

Frequent complaints about poor communication: missing tracking updates, ignored messages, no apology or follow‑up on delayed or lost deliveries.

Share
11%
Weak

Overall experience

Overall impressions are split: several positive accounts of fast, problem‑free orders, but a larger share report lost or wrong items and unsatisfactory service handling.

Share
32%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

A
Aaron B
trustpilot.com Sep 30, 2025

Excellent so far

...

L
Lezlie Roberts
trustpilot.com Sep 30, 2025

Great website,very easy to use and…great

Great website,very easy to us...

j
jasmine
trustpilot.com Sep 30, 2025

I didn't receive my package and…

I didn't receive my package a...

S
Stuart
trustpilot.com Sep 30, 2025

Item didn’t arrive

Item didn’t arrive. DPD put on the delivery note that they handed it to me but I wasn’t in, they left a note in the letterbox saying it was next to th...

A
Andrew masih
trustpilot.com Sep 30, 2025

Perfect would recommend it to anyone…

Perfect would recommend it to anyone who want...

M
Magege Ochuko
trustpilot.com Sep 30, 2025

Very poor customer service

I can’t believe a company like Flannels operates this way. I purchased a Versace Sneaker LD53 during a short sale window. After 8 days of chasing with...

M
Molly Jones
trustpilot.com Sep 30, 2025

Received the complete wrong item

Received the complete wrong item, ordered a man large boss tracksuit an...

A
Andy Watson
trustpilot.com Sep 30, 2025

Product as described

Product as described, delivery was quick albeit the...

j
jayne hawkins
trustpilot.com Sep 30, 2025

Incredible service

Incredible service. (The best service I have ever had in my life and believe me I order shit loads online 😹)I ordered it on a Sunday in the...

M
Michael
trustpilot.com Sep 30, 2025

Too long to process

Right! This isn’t about the product it’s about the ordering, the processing, the shipping and delivery. At £6.99 for clothing that can be and is gener...

c
customer
trustpilot.com Sep 30, 2025

Item not delivered and terrible customer service

Item wasn’t delivered. It had sold out in the size ordered and so we asked for a smaller size to be sent, but this was refused, as you don’t exchange...

R
Richard Smith
trustpilot.com Sep 30, 2025

Ordered boss tracksuit large it was…

Ordered boss tracksuit large it was more like xxl downside £6.99...

P
Pauline Lyon
trustpilot.com Sep 30, 2025

You are brilliant at sending parcels on…

You are brilliant at sending parcels o...

T
TCB
trustpilot.com Sep 30, 2025

My package arrived flattened

My package arrived flattened, the shoe was not true to size (which I’m assuming is because...

A
Adele Murray
trustpilot.com Sep 30, 2025

1st time using and 1 if my items got…

1st time using and 1 if my items got sent with a security tag still attached. So I got intouch sent them back and said I'd like a replacement without...

T
Tag
trustpilot.com Sep 30, 2025

Great value

The sweatshirt I wanted was available at a fantastic price and w...

M
M Moore mccloskey
trustpilot.com Sep 30, 2025

Shocking service

Shocking service , just couldn’t care less .. placed an order on 23/09/25 for nearly £500 worth of items .. Parcel was supposed to arrive 24/08/25 . R...

D
David Chippendale
trustpilot.com Sep 30, 2025

I was sent the wrong item and I would…

I was sent the wrong item and I would lik...

L
Laura
trustpilot.com Sep 30, 2025

Amount charged for next day delivery for not to come next day

Second time now I've paid for next day delivery and never received parcel next...

C
Claire
trustpilot.com Sep 30, 2025

Amazing 🤩

Never ever had an issue with Flannels always f...

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Conclusion

Customer feedback on Tessuti shows a clear divide: a number of shoppers report reliable, fast delivery and items received in good condition, while many others describe missing, damaged or incorrect orders and limited help from customer service. Several reviews specifically call out high delivery and return charges relative to order value and occasional slow order processing. When buying from Tessuti, check the delivery options and returns terms before purchase, keep tracking records and retain order confirmations. If a problem occurs, document all contact attempts and consider payment dispute routes if communication or resolution is not provided.