Tessuti
Experiences & Reviews
Tessuti is a UK-based fashion retailer selling designer and premium clothing, footwear and accessories through an online shop and physical stores. Shoppers commonly consult Tessuti for branded apparel, delivery options and return policies. This summary focuses on customer feedback trends to help consumers researching Tessuti reviews.
Overview & Key Metrics
Our Analysis
Service quality
Multiple reviewers describe unresponsive or dismissive customer service, including cancelled orders, lost‑order refunds instead of replacements, and slow or unhelpful responses.
Value for money
Several reviews flag delivery and return fees as high relative to order value; a minority report finding good prices or discounted items.
User experience
Ordering and delivery reports are mixed: many praise next‑day or fast delivery, while others report slow processing, lost parcels and gaps in tracking.
Product quality
Product issues reported include wrong items, sizing inconsistencies and damaged packaging; some buyers also confirm items arrived as described and in good condition.
Communication
Frequent complaints about poor communication: missing tracking updates, ignored messages, no apology or follow‑up on delayed or lost deliveries.
Overall experience
Overall impressions are split: several positive accounts of fast, problem‑free orders, but a larger share report lost or wrong items and unsatisfactory service handling.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Very poor customer service
"I can’t believe a company like Flannels operates this way. I purchased a Versace Sneaker LD53 during a short sale window. After 8 days of chasing with..."
Incredible service
"Incredible service. (The best service I have ever had in my life and believe me I order shit loads online 😹)I ordered it on a Sunday in the..."
Too long to process
"Right! This isn’t about the product it’s about the ordering, the processing, the shipping and delivery. At £6.99 for clothing that can be and is gener..."
Received the complete wrong item
"Received the complete wrong item, ordered a man large boss tracksuit an..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Excellent so far
...
Great website,very easy to use and…great
Great website,very easy to us...
I didn't receive my package and…
I didn't receive my package a...
Item didn’t arrive
Item didn’t arrive. DPD put on the delivery note that they handed it to me but I wasn’t in, they left a note in the letterbox saying it was next to th...
Perfect would recommend it to anyone…
Perfect would recommend it to anyone who want...
Very poor customer service
I can’t believe a company like Flannels operates this way. I purchased a Versace Sneaker LD53 during a short sale window. After 8 days of chasing with...
Received the complete wrong item
Received the complete wrong item, ordered a man large boss tracksuit an...
Product as described
Product as described, delivery was quick albeit the...
Incredible service
Incredible service. (The best service I have ever had in my life and believe me I order shit loads online 😹)I ordered it on a Sunday in the...
Too long to process
Right! This isn’t about the product it’s about the ordering, the processing, the shipping and delivery. At £6.99 for clothing that can be and is gener...
Item not delivered and terrible customer service
Item wasn’t delivered. It had sold out in the size ordered and so we asked for a smaller size to be sent, but this was refused, as you don’t exchange...
Ordered boss tracksuit large it was…
Ordered boss tracksuit large it was more like xxl downside £6.99...
You are brilliant at sending parcels on…
You are brilliant at sending parcels o...
My package arrived flattened
My package arrived flattened, the shoe was not true to size (which I’m assuming is because...
1st time using and 1 if my items got…
1st time using and 1 if my items got sent with a security tag still attached. So I got intouch sent them back and said I'd like a replacement without...
Great value
The sweatshirt I wanted was available at a fantastic price and w...
Shocking service
Shocking service , just couldn’t care less .. placed an order on 23/09/25 for nearly £500 worth of items .. Parcel was supposed to arrive 24/08/25 . R...
I was sent the wrong item and I would…
I was sent the wrong item and I would lik...
Amount charged for next day delivery for not to come next day
Second time now I've paid for next day delivery and never received parcel next...
Amazing 🤩
Never ever had an issue with Flannels always f...
Conclusion
Customer feedback on Tessuti shows a clear divide: a number of shoppers report reliable, fast delivery and items received in good condition, while many others describe missing, damaged or incorrect orders and limited help from customer service. Several reviews specifically call out high delivery and return charges relative to order value and occasional slow order processing. When buying from Tessuti, check the delivery options and returns terms before purchase, keep tracking records and retain order confirmations. If a problem occurs, document all contact attempts and consider payment dispute routes if communication or resolution is not provided.