Many shoppers praise very fast delivery and an easy-to-use online store. A sizable share say items arrived damaged, incorrect, or already used. Repeat complaints mention refunds not being sorted out and poor in-store or aftercare service. Views on pricing and delivery fees are mixed, ranging from good value to frustration with extra charges.
Examples from available reviews (Apr 2022 – Mar 2026).
Delivery was swift with notifications and appropriate packaging.
“Incredibly swift delivery with notifications throughout the process.”
Parcels arrived ripped and reviewer asks the company to address this.
“the parcels come ripped”
Only one of three ordered trainers arrived and Tessuti refused assistance.
“Tessuti are literally trying to steal over £600 worth of goods from me.”
Reviewer warns Irish customers about high returns costs and poor service.
“Returns cost €16, not the advertised £4.95”
Service reviews split sharply. Many describe on-time deliveries, next-day arrival, and smooth order handling. A large group report wrong items, missing parcels, and staff who did not fix the problem.
Some reviewers say the items were good value and arrived in excellent condition. Others point to high postage, slow processing, and price drops after purchase. Complaints about costly returns or delivery fees come up repeatedly.
A few comments praise the website for simple navigation and a broad selection. Positive in-store experiences appear too, but less often than website compliments. Usability gets mentioned less than service and quality.
Many reviews mention damaged products, scuffed or crushed packaging, and items that looked used. Several also report sizing issues and products that did not do the job. Positive notes highlight high-quality clothing and satisfactory items that arrived quickly.
Multiple reviewers report no tracking details, enquiries going unanswered, and slow replies from customer service. Others mention clear delivery updates and quick responses. Negative reviews often return to missing return confirmations and returns being logged incorrectly.
Feedback swings between strong praise for fast delivery and strong criticism over order mistakes that were not put right. High ratings focus on speed and satisfaction with the product. Low ratings focus on damaged or wrong deliveries, refunds being refused, and poor staff interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Purchase was great value and arrived in perfect condition.
“Fantastic purchase. Great value. Arrived in perfect condition. Thanks.”
Parcels arrived ripped and reviewer asks the company to address this.
“the parcels come ripped”
Reviewer thanks the company for swift service.
“Welldone for the swift service”
Delivery was swift with notifications and appropriate packaging.
“Incredibly swift delivery with notifications throughout the process.”
Ordered tracksuit bottoms, top quality and delivered the next day.
“Ordered tracksuit bottoms top quality turned up next day couldnt fault them verry happy”
Wrong item sent and senior advisor ignored replacement requests repeatedly.
“they sent the wrong item”
Reviewer strongly praises the company and expresses love for it.
“The absolute best love them!!!”
Reviewer rates the service as amazing.
“Amazing service 5*”
Products are nice and customer service with quick delivery impressed reviewer.
“Nice and beautiful products. Good Customer service, quick delivery and I love that.”
Customer received an empty box and Flannels refused to accept the claim.
“The package was in perfect condition but the item was not in the box.”
Items arrived very quickly within 24 hours and reviewer was impressed.
“Can’t believe how quick they arrived, within 24hrs”
Reviewer gives a five‑star rating and praises the quick delivery.
“5**** service quick delivery”
Orders and returns processed quickly and efficiently, reviewer satisfied.
“Quick easy orders.”
Quick delivery with well packaged items left in a safe place.
“Great,quick delivery and item well packaged,left in a safe place,all good”
Reviewer warns Irish customers about high returns costs and poor service.
“Returns cost €16, not the advertised £4.95”
Service and communication were great and delivery was very fast.
“Great service & communication, delivery was so fast too.”
Boots were not waterproof and Flannels did not provide help.
“My waterproof Barbour boots are not fit for purpose”
Delivery was fast and the reviewer is very pleased with the item.
“Hi thank you for my delivery was fast and beautiful I love it thank you 🤩”
Received what appeared to be a used designer product and disappointed.
“My order was quite clearly a used product.”
Delivery was very quick for the order.
“Very quick delivery”
Reviewer reports an excellent experience so far.
“Excellent so far”
Reviewer found the website easy to use and praised selection.
“Great website,very easy to use and great choice of products”
Package not received and tracking information was unavailable.
“I didn't receive my package and couldn't track where it is”
Item not delivered and customer service ignored the reviewer’s enquiries.
“Contacted flannels and they’ve totally ignored me”
Order arrived early and reviewer recommends shopping at Flannels.
“Perfect would recommend it to anyone who wants to shop at flannels delivery even came early”
Order was marked lost and customer service refused to resolve it.
“Every customer service agent I spoke to was unhelpful, robotic”
Received a completely wrong item and could not get help.
“Received the complete wrong item”
Product matched description but the delivery fee was considered excessive.
“the price of £6.99 is rediculous for an order over £150!”
Reviewer experienced exceptional service with very fast delivery.
“Incredible service.”
High postage fees and slow processing made the delivery unsatisfactory.
“I ordered on a Tuesday and I got the item on the Monday, seven days.”
Item not delivered and exchange was refused, causing dissatisfaction.
“Would have given zero, but had to choose one star.”
Size received did not match expectation and fees were considered high.
“it was more like xxl”
Reviewer praises punctual parcel delivery and trouble‑free service.
“You are brilliant at sending parcels on time.”
Package arrived flattened, the shoe was damaged and refund refused.
“My package arrived flattened”
Return due to a security tag led to order cancellation despite stock.
“They received the item back then cancelled my order”
Sweatshirt was excellent value and delivered in perfect condition quickly.
“delivered in perfect condition two days later”
Parcel delayed then marked lost in transit with no apology.
“item was lost in transit”
Received wrong item and requests refund for next‑day delivery charge.
“I was sent the wrong item and I would like my money back for the next day delivery.”
Paid for next‑day delivery but parcel did not arrive the next day.
“Second time now I've paid for next day delivery and never received parcel next day.”
Always finds desired items and receives next‑day delivery reliably.
“Never ever had an issue with Flannels always find what I want and it come next day Amazing 🤩”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tessuti is a UK fashion retailer focused on designer menswear and womenswear. It sells branded clothing, footwear, and accessories online and through physical boutiques. The range includes outerwear, knitwear, trainers, and seasonal collections from multiple labels. Shoppers can browse product pages, check size guides, and buy through a secure checkout with standard or expedited delivery.