Reviews often praise fast fulfilment, responsive staff, and high-quality fabrics. Many customers point to clear product details and good value. A smaller but noticeable group reports damaged items, pattern or finish faults, and poor handling of refunds. These issues sit alongside many five-star reviews, leading to wide differences in experiences.
Examples from available reviews (Jun 2021 – Mar 2026).
Alison provided outstanding customer service resolving issues effectively.
“Their staff member, Alison, went above and beyond to help resolve issues we had.”
Bedding quality exceptional and saved £130 compared to another retailer.
“The quality of the bedding is exceptional.”
Excellent service and reviewer is delighted with the purchase.
“Excellent service. Delighted with my purchase.”
Order delayed, packaging damaged and stained, and company unresponsive.
“Very damaged packaging on one set”
Most reviewers highlight quick processing, secure packaging, and staff who fix problems. Some name specific team members and describe repairs or replacements that worked out. A smaller group mentions delays or issues that were not sorted after delivery.
Many reviewers say they got good value and paid less than with other options. They often connect that value to how the products look and how well they hold up. Direct complaints about poor value appear only rarely.
Many shoppers describe a smooth online checkout, fast sample swatches, and items that match the photos. Several sewists and makers add that the fabrics were easy to work with. A few customers report delivery taking longer than expected.
Most comments praise colour, texture, and finish, and mention steady quality across bedding, throws, and cushions. A smaller but noticeable group reports defects, mismatched patterns, or wrong care labels. These quality problems drove some of the lowest ratings.
Many reviews mention helpful updates, quick email responses, and staff who keep customers informed. A separate set focuses on no replies, unclear tracking, and arguments over refunds. These communication problems show up less often but link to several one-star reviews.
Most customers say the purchase went well and they would buy again, mainly due to fast delivery, helpful staff, and product quality. Others report damaged items, poor communication, or returns not being accepted. That split between positive and negative experiences explains the wide spread in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (38) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service were excellent when repairing curtains after two years.
“The customer service team were excellent.”
Service was efficient and on time.
“Efficient and on time”
Fabric and header tape arrived quickly and were good quality.
“Fabric and header tape arrived quickly and were good quality”
Ordering was easy, delivery quick and product as desired.
“Ordering was easy delivery quick. Just what I wanted.”
A really lovely soft throw.
“A really lovely soft throw.”
Good website offering quality items, affordability and prompt delivery.
“Good website. Amazing quality, affordable, prompt response & good delivery time.”
The product had lovely colours.
“lovely colours”
Company contacted customer when cushions were back in stock.
“you got back to me when the cushions were in stock”
Fast service, accurate product description and reasonable prices.
“Fast service. Product was as stated. Prices reasonable.”
Delivery was prompt and as expected.
“Prompt delivery”
Great bedding site with fantastic choice, sales and delivery updates.
“kept informed as to delivery”
Quick delivery and good fabric range, item was desired.
“Quick delivery, good range of fabric, just what I wanted”
Bedding quality exceptional and saved £130 compared to another retailer.
“The quality of the bedding is exceptional.”
Curtains look great, hang well and block out light with quick delivery.
“Do a great job blocking out the light.”
Delivery wait was longer than expected.
“Wait was lengthier than expected.”
Good price, quick delivery and pleased with the product.
“Good price, quick delivery. Very pleased with the product- looks fab”
Fabric matched pictures, was easy to sew and produced pleasing blinds.
“Its easy to sew , I made blinds for my conservatory”
The reviewer described the purchase as great and thanked them.
“Great purchase thank you”
Order was delivered on time.
“Delivered on time.”
Great quality bedding and cushions with very quick delivery.
“Great quality bedding and cushions and very quick delivery.”
Previously good service with well-packed items delivered quickly.
“But arrive fast after putting order in.”
Good value curtains, well made and quickly delivered.
“Fabulous price for floor length curtains”
Roman blind has beautiful colour, fabric quality and arrived quickly.
“Absolutely thrilled with the colours”
Goods arrived on time and product quality was excellent.
“the quality is second to none”
Quick, easy service with great value for money.
“Quick easy service - great value for money”
Product and service were all good.
“All good product service etc”
Pleased with delicate fabric suitable for textile art.
“Very pleased with the fabric”
Prompt service and good quality blackout fabric.
“good quality black out fabric”
The product was great quality overall.
“Great quality item”
Team quickly answered measurement queries and resolved order problem.
“quickly answered by email”
Beautiful fabric made Roman blinds look amazing with quick delivery.
“Beautiful fabric,my Roman blinds look amazing.”
Great service with speedy delivery and clear instructions.
“Speedy delivery and clear instructions.”
Prompt service and good value for money.
“Prompt and value for money”
Had a great experience with the company.
“Great experience”
Wide choice, quality product and fast delivery.
“Lots of choice. Quality product. Fast delivery”
Samples arrived quickly and made choosing fabric much easier.
“made the whole process of choosing fabric much easier”
Lively, high-quality items that look expensive on the bed.
“Really does look expensive.”
Curtains matched desired pattern and colour with prompt delivery.
“just what I was looking for in pattern and colour”
Product matched description and was delivered quickly.
“Product was as described.Quick delivery.”
Ordering was easy and delivery prompt, but towels disappointed.
“disappointed with the quality of the Orla Kiely towels.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Terry's Fabrics is a UK retailer selling fabrics and home textiles through an online shop. The range includes dress and upholstery fabrics, curtains, blinds, bedding, cushions, throws, and sewing supplies. Product pages list measurements, care details, and sample swatch options. The company delivers within the UK and provides customer support channels for order queries.