Reviews Analysed
21
We Collect & Analyse Reviews
Terry's Fabrics
Experiences & Reviews
Terry's Fabrics is a retail company specialising in fabrics and soft furnishings, offering a range of curtain and upholstery textiles and sample services via online channels. People searching for reviews typically look for information on fabric quality, delivery, samples and customer support. This summary is based solely on provided customer reviews to help consumers assess purchasing, sample ordering and communication expectations.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
29d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Many reviewers report prompt delivery and efficient order handling; a small number report delayed orders and lack of reply to enquiries.
Share
Strong
24%
💰
Value for money
Multiple reviewers explicitly note good prices or sale pricing and call purchases good value for money.
Share
Strong
6%
⚡
User experience
Customers describe straightforward ordering, useful sample services and clear instructions; one reviewer reported a frustrating delay and no responses.
Share
Strong
12%
🔧
Product quality
Fabric, curtains and blackout materials are frequently described as good or excellent; there are isolated complaints about a specific towel product.
Share
Strong
22%
📞
Communication
Most mentions describe helpful email replies and clear instructions; at least one reviewer reported no response to emailed queries.
Share
Mixed
4%
⭐
Overall experience
Overall impressions are positive with repeat purchases, recommendations and punctual delivery; a few reviews note product or communication issues.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
2 white 28mm county wood curtain pole &Dijon Ready made Black out curtain
"
I purchased 2 white 28mm county wood curtain rod as well as 2 Dijon ready-made blackout curtains from Terry's Fabrics online store.
When I ordered the goods, they appeared to be in stock; however, it had not arrived after a reasonable amount of time, so I checked online only to discover that they were still waiting for supplies.
When I check, the expected shipment day is always the day after I placed the order.
The company has not communicated with me, and they have refused to react to any emails I have sent
This was my first time ordering from them, and it will not be my last.
"
Marckdon Finderr
Collected.reviews
Dec 05, 2021
Featured for: Delayed order and no communication
Quality products delivered to your door…
"Not only did the goods arrive on time but the qualit..."
Jeremy Finbow
Trustpilot
Sep 30, 2025
Featured for: Positive on delivery and product quality
First class service
"I wasn't sure about the measurements for my voile curtains but this was quickly answered by email so I could then place my order. I..."
RB
Trustpilot
Sep 30, 2025
Featured for: Prompt email replies and problem resolution
Good service
"It was easy to order from Terry’s and delivery was prompt. Howe..."
Diane
Trustpilot
Sep 30, 2025
Featured for: Easy ordering but product disappointed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jeremy Finbow
trustpilot.com
Sep 30, 2025
Quality products delivered to your door…
Not only did the goods arrive on time but the qualit...
F
Fiona Faizey
trustpilot.com
Sep 30, 2025
Quick easy service
Quick easy service -...
S
Shaw
trustpilot.com
Sep 30, 2025
All good product service etc
...
M
Mrs R NEALE
trustpilot.com
Sep 30, 2025
Very pleased with the fabric
Very pleased with the fabric, a delicate design th...
s
sarah nicholson
trustpilot.com
Sep 30, 2025
Prompt efficient service
Prompt efficient service. g...
L
Lucy Jordan
trustpilot.com
Sep 30, 2025
Great quality item
...
R
RB
trustpilot.com
Sep 30, 2025
First class service
I wasn't sure about the measurements for my voile curtains but this was quickly answered by email so I could then place my order. I...
M
Mrs G Clayton
trustpilot.com
Sep 30, 2025
Beautiful fabric,my Roman blinds look…
Beautiful fabric,my Roman blinds look amazing....
C
Customer
trustpilot.com
Sep 30, 2025
Great service
Great service. Speedy deliv...
D
David Sell
trustpilot.com
Sep 30, 2025
Prompt and value for money
...
M
Miss Dorothy Harwood
trustpilot.com
Sep 30, 2025
Great experience
...
A
Andrew MacInnes
trustpilot.com
Sep 30, 2025
Lots of choice
Lots of choice. Quality...
J
Jennifer Chapman
trustpilot.com
Sep 30, 2025
I ordered a lot of samples. Important to get it right.
I ordered a lot of samples, which arrived quickly and made the whole process of choosing fabric much easier. I ordered two colours of the same fabric...
f
fiona hargreaves
trustpilot.com
Sep 30, 2025
Really lively quality items
Really lively quality items. Looks great on...
L
Lorraine
trustpilot.com
Sep 30, 2025
Lovely curtains
Lovely curtains, just what I was looking for in pat...
S
Sue - Home Manager
trustpilot.com
Sep 30, 2025
Product was as described.Quick delivery.
Product was as descr...
D
Diane
trustpilot.com
Sep 30, 2025
Good service
It was easy to order from Terry’s and delivery was prompt. Howe...
D
Daniel Salmon
trustpilot.com
Sep 30, 2025
Arrived correct and on time as expected…
Arrived correct and on time as...
M
Margaret Lorimer
trustpilot.com
Sep 30, 2025
Never used your company before really…
Never used your company before really pleased with my...
G
Geraldine
trustpilot.com
Sep 30, 2025
September 2025
Love Terrys Fabrics. Just ordered 2 lots of fabrics to make cushion covers. So pleased with quality an...
Conclusion
Reviews indicate Terry's Fabrics commonly delivers promptly and offers fabrics and blackout materials that many customers find good quality. Multiple reviewers recommend ordering samples to check texture and colour before committing to large projects. Value for money is mentioned positively by several customers, including sale pricing. Communication is mostly described as helpful, but there is at least one account of unanswered emails and one isolated product-quality complaint. If concerned about sizing or specific items, contact customer support and order samples where available.