Reviews indicate Terry's Fabrics commonly delivers promptly and offers fabrics and blackout materials that many customers find good quality. Multiple reviewers recommend ordering samples to check texture and colour before committing to large projects. Value for money is mentioned positively by several customers, including sale pricing. Communication is mostly described as helpful, but there is at least one account of unanswered emails and one isolated product-quality complaint. If concerned about sizing or specific items, contact customer support and order samples where available.
Examples from available reviews (Jun 2021 – Feb 2026).
Order delayed and company did not respond to emails.
“The company has not communicated with me”
Goods arrived on time and product quality was excellent.
“the quality is second to none”
Team quickly answered measurement queries and resolved order problem.
“quickly answered by email”
Ordering was easy and delivery prompt, but towels disappointed.
“disappointed with the quality of the Orla Kiely towels.”
Many reviewers report prompt delivery and efficient order handling; a small number report delayed orders and lack of reply to enquiries.
Multiple reviewers explicitly note good prices or sale pricing and call purchases good value for money.
Customers describe straightforward ordering, useful sample services and clear instructions; one reviewer reported a frustrating delay and no responses.
Fabric, curtains and blackout materials are frequently described as good or excellent; there are isolated complaints about a specific towel product.
Most mentions describe helpful email replies and clear instructions; at least one reviewer reported no response to emailed queries.
Overall impressions are positive with repeat purchases, recommendations and punctual delivery; a few reviews note product or communication issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (38) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived correct, on time and at a good price.
“Arrived correct and on time as expected and for a good price.”
First-time customer pleased with curtains and spot-on delivery.
“really pleased with my curtains”
Happy customer pleased with fabric quality and sale prices.
“So pleased with quality and sale price.”
Delighted to buy reduced quilt cover, happy with purchase.
“I'm delighted”
Curtains and cushions look more expensive and add elegance.
“I absolutely adore my navy wisteria curtains and cushions.”
Made-to-measure curtains have superb fabric quality and finish.
“Very happy with my bespoke made to measure curtains”
Reviewer is wonderfully happy, praising value and service.
“Great value and great service”
Three Roman blinds arrived well packaged and were perfectly sized.
“well packaged and beautifully made and the perfect size.”
Made-to-measure curtains and blind arrived early and well packaged.
“They were packaged carefully and arrived within 24 hours.”
Cushion delivery repeatedly changed and damaged items were refunded.
“then I emailed them again to be told they were damaged and they had sent me a refund.”
Two curtain sets arrived ahead of schedule, beautifully packed and perfect.
“They arrived ahead of schedule and beautifully packed.”
Staff were polite, helpful and blinds arrived with beautiful material.
“everyone I have spoken to have been polite, helpful & completely informed of Terry’s products.”
Excellent products and friendly, efficient customer service resolved my issue.
“Excellent products and excellent customer service, very friendly and efficient.”
Leah provided perfect assistance after blinds were broken.
“Leah could not have been more perfect”
Excellent service and reviewer is delighted with the purchase.
“Excellent service. Delighted with my purchase.”
Alison provided outstanding customer service resolving issues effectively.
“Their staff member, Alison, went above and beyond to help resolve issues we had.”
Longtime customer praises competitive prices and helpful, supportive staff.
“Rachael went above and beyond”
Company praised for excellent customer service and great value.
“Top company, excellent customer service, great value”
Damaged item replaced promptly after helpful customer service response.
“sent a replacement straight away”
Excellent choice and service; reviewer will use again.
“service is 10/10”
Workmanship, communications and delivery were first class; Jayne provided updates.
“kept me up to date with the order”
Customer Services supervisor Selina was very helpful and informed progress.
“she kept me informed of my order progress”
Very quick shipping and great service for curtains and family orders.
“so quick to ship and send”
Customer service was excellent and very helpful.
“excellent customers service very helpful.”
Customer requests confirmation of new undamaged cushions rather than refund.
“Can you please confirm you are sending new cushions and not a refund”
Happy with Verona cushions' quality and next-day delivery.
“really good quality and delivery was next day”
Vogue range offered great value; reviewer praised customer service too.
“Great value for money”
Curtain track arrived damaged and company unresponsive about refunds.
“they're unresponsive to emails and unwilling to refund”
Curtains labelled washable but care label says dry clean.
“the lable on curtains says dryclean not wash”
Roman blind was perfect and reviewer pleased with online purchase.
“Have just hung my Roman blind absolutely perfect”
I purchased 2 white 28mm county wood curtain rod as well as 2 Dijon ready-made blackout curtains from Terry's Fabrics online store.
When I ordered the goods, they appeared to be in stock; however, it had not arrived after a reasonable amount of time, so I checked online only to discover that they were still waiting for supplies.
When I check, the expected shipment day is always the day after I placed the order.
The company has not communicated with me, and they have refused to react to any emails I have sent
This was my first time ordering from them, and it will not be my last.
Pattern-mismatched curtains arrived and customer service was unreachable.
“Pattern does not match up.”
Large throw is massive and of excellent quality.
“it is massive and excellent quality.”
Speedy, informed service; curtains hang well and block light.
“Fabulous speedy service, was kept informed throughout.”
Curtains were badly made with a wonky hem and misaligned linings.
“very badly made with a wonky hem”
Fabric did not meet expectations and company refused returns.
“Said i can't return it, because there policy doesn't allow fabric to be returned.”
Company had no information on order location and misled customer.
“they have no information as to where your order actually is”
Order delayed, packaging damaged and stained, and company unresponsive.
“Very damaged packaging on one set”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Terry's Fabrics is a retail company specialising in fabrics and soft furnishings, offering a range of curtain and upholstery textiles and sample services via online channels. People searching for reviews typically look for information on fabric quality, delivery, samples and customer support. This summary is based solely on provided customer reviews to help consumers assess purchasing, sample ordering and communication expectations.