Reviews often praise fast fulfilment, responsive staff, and high-quality fabrics. Many customers point to clear product details and good value. A smaller but noticeable group reports damaged items, pattern or finish faults, and poor handling of refunds. These issues sit alongside many five-star reviews, leading to wide differences in experiences.
Examples from available reviews (Jun 2021 – Mar 2026).
Alison provided outstanding customer service resolving issues effectively.
“Their staff member, Alison, went above and beyond to help resolve issues we had.”
Bedding quality exceptional and saved £130 compared to another retailer.
“The quality of the bedding is exceptional.”
Excellent service and reviewer is delighted with the purchase.
“Excellent service. Delighted with my purchase.”
Order delayed, packaging damaged and stained, and company unresponsive.
“Very damaged packaging on one set”
Most reviewers highlight quick processing, secure packaging, and staff who fix problems. Some name specific team members and describe repairs or replacements that worked out. A smaller group mentions delays or issues that were not sorted after delivery.
Many reviewers say they got good value and paid less than with other options. They often connect that value to how the products look and how well they hold up. Direct complaints about poor value appear only rarely.
Many shoppers describe a smooth online checkout, fast sample swatches, and items that match the photos. Several sewists and makers add that the fabrics were easy to work with. A few customers report delivery taking longer than expected.
Most comments praise colour, texture, and finish, and mention steady quality across bedding, throws, and cushions. A smaller but noticeable group reports defects, mismatched patterns, or wrong care labels. These quality problems drove some of the lowest ratings.
Many reviews mention helpful updates, quick email responses, and staff who keep customers informed. A separate set focuses on no replies, unclear tracking, and arguments over refunds. These communication problems show up less often but link to several one-star reviews.
Most customers say the purchase went well and they would buy again, mainly due to fast delivery, helpful staff, and product quality. Others report damaged items, poor communication, or returns not being accepted. That split between positive and negative experiences explains the wide spread in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (38) · Reviews (1) · Quotes shortened · As of: March 2026
Order arrived correct, on time and at a good price.
“Arrived correct and on time as expected and for a good price.”
First-time customer pleased with curtains and spot-on delivery.
“really pleased with my curtains”
Happy customer pleased with fabric quality and sale prices.
“So pleased with quality and sale price.”
Delighted to buy reduced quilt cover, happy with purchase.
“I'm delighted”
Curtains and cushions look more expensive and add elegance.
“I absolutely adore my navy wisteria curtains and cushions.”
Made-to-measure curtains have superb fabric quality and finish.
“Very happy with my bespoke made to measure curtains”
Reviewer is wonderfully happy, praising value and service.
“Great value and great service”
Three Roman blinds arrived well packaged and were perfectly sized.
“well packaged and beautifully made and the perfect size.”
Made-to-measure curtains and blind arrived early and well packaged.
“They were packaged carefully and arrived within 24 hours.”
Cushion delivery repeatedly changed and damaged items were refunded.
“then I emailed them again to be told they were damaged and they had sent me a refund.”
Two curtain sets arrived ahead of schedule, beautifully packed and perfect.
“They arrived ahead of schedule and beautifully packed.”
Staff were polite, helpful and blinds arrived with beautiful material.
“everyone I have spoken to have been polite, helpful & completely informed of Terry’s products.”
Excellent products and friendly, efficient customer service resolved my issue.
“Excellent products and excellent customer service, very friendly and efficient.”
Leah provided perfect assistance after blinds were broken.
“Leah could not have been more perfect”
Excellent service and reviewer is delighted with the purchase.
“Excellent service. Delighted with my purchase.”
Alison provided outstanding customer service resolving issues effectively.
“Their staff member, Alison, went above and beyond to help resolve issues we had.”
Longtime customer praises competitive prices and helpful, supportive staff.
“Rachael went above and beyond”
Company praised for excellent customer service and great value.
“Top company, excellent customer service, great value”
Damaged item replaced promptly after helpful customer service response.
“sent a replacement straight away”
Excellent choice and service; reviewer will use again.
“service is 10/10”
Workmanship, communications and delivery were first class; Jayne provided updates.
“kept me up to date with the order”
Customer Services supervisor Selina was very helpful and informed progress.
“she kept me informed of my order progress”
Very quick shipping and great service for curtains and family orders.
“so quick to ship and send”
Customer service was excellent and very helpful.
“excellent customers service very helpful.”
Customer requests confirmation of new undamaged cushions rather than refund.
“Can you please confirm you are sending new cushions and not a refund”
Happy with Verona cushions' quality and next-day delivery.
“really good quality and delivery was next day”
Vogue range offered great value; reviewer praised customer service too.
“Great value for money”
Curtain track arrived damaged and company unresponsive about refunds.
“they're unresponsive to emails and unwilling to refund”
Curtains labelled washable but care label says dry clean.
“the lable on curtains says dryclean not wash”
Roman blind was perfect and reviewer pleased with online purchase.
“Have just hung my Roman blind absolutely perfect”
I purchased 2 white 28mm county wood curtain rod as well as 2 Dijon ready-made blackout curtains from Terry's Fabrics online store.
When I ordered the goods, they appeared to be in stock; however, it had not arrived after a reasonable amount of time, so I checked online only to discover that they were still waiting for supplies.
When I check, the expected shipment day is always the day after I placed the order.
The company has not communicated with me, and they have refused to react to any emails I have sent
This was my first time ordering from them, and it will not be my last.
Pattern-mismatched curtains arrived and customer service was unreachable.
“Pattern does not match up.”
Large throw is massive and of excellent quality.
“it is massive and excellent quality.”
Speedy, informed service; curtains hang well and block light.
“Fabulous speedy service, was kept informed throughout.”
Curtains were badly made with a wonky hem and misaligned linings.
“very badly made with a wonky hem”
Fabric did not meet expectations and company refused returns.
“Said i can't return it, because there policy doesn't allow fabric to be returned.”
Company had no information on order location and misled customer.
“they have no information as to where your order actually is”
Order delayed, packaging damaged and stained, and company unresponsive.
“Very damaged packaging on one set”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Terry's Fabrics is a UK retailer selling fabrics and home textiles through an online shop. The range includes dress and upholstery fabrics, curtains, blinds, bedding, cushions, throws, and sewing supplies. Product pages list measurements, care details, and sample swatch options. The company delivers within the UK and provides customer support channels for order queries.