Reviews show a split picture: several customers received correct, well‑packaged items within a week and praise the product selection, while many more report persistent problems with customer service, returns and tracking. Examples from reviewers include parcels taken to distant drop‑off points, cancelled items still incurring postage charges, and a reported data error on a return form. A recurring theme is difficulty contacting the company via the provided UK channels and an unreliable returns portal. Consumers considering Tennis‑Point should check stock and delivery terms before ordering and consider payment protection methods if they are concerned about refunds or returns.
Examples from available reviews (Aug 2022 – Feb 2026).
Positive shopping experience with wide selection, helpful staff and fast shipping.
“Their shipping service was also highly impressive.”
Parcel misplaced and customer service failed to resolve delivery issue.
“There is zero customer service for either Tennis Point or DPD”
Order partly cancelled but company refused full cancellation or postage refund.
“CON ARTISTS DO NOT USE”
Order was slow and incomplete but arrived in good condition.
“Eventually, the order did arrive within three weeks, but it wasn’t complete.”
Reviews mostly describe poor responsiveness: unanswered messages, blocked phone lines and difficulties with cancellations or returns; a few customers report helpful staff.
Some shoppers cite sales and competitive pricing, but others report being charged postage for cancelled items or losing value on undelivered vouchers.
Multiple complaints about the online returns portal, bounced UK emails, incorrect contact numbers and confusing .co.uk/foreign‑based details when ordering.
Customers praised product range and condition for several orders (rackets arrived new), while a minority reported stock shortages and sizing/availability issues.
Frequent reports of delayed or missing tracking, DPD delivery problems and slow or no replies from the retailer’s contact channels.
Overall impressions are dominated by unresolved refunds, lost parcels and contact failures; a small number of customers received correct, timely orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Repeated vague replies and long delays made the reviewer suspect fraud.
“each time, I query the order status, I get the same response to be patient”
Delivery was slow and parcel required collection elsewhere.
“I had to go somewhere else to pick my parcel”
Delivery questions received a speedy informative response as promised.
“speedy response to update on delivery questions.”
Shirts were excellent quality and arrived quickly with updates.
“The tennis shirts I bought are fantastic and arrived quickly.”
Racket arrived in good condition after delay; customer support issues noted.
“even when my order came a few days after it was expected, it all came in perfect status.”
Reliable, well packaged delivery with clear order progression communication.
“Reliable delivery, well packaged and good communication on order progression”
Items were great quality and reasonably priced, reviewer pleased.
“Every item I bought was great quality at a very reasonable price.”
Shoes arrived on time and were correct.
“Got the shoes today on time and the right ones”
High shipping costs and return policy deter future purchases.
“The return policy and high shipping costs”
Reviewer liked the product and received it very quickly.
“İt was very quickly.”
Delivery is prompt and prices for tennis balls are competitive.
“The delivery is always prompt and using DPD is a bonus.”
Parcel missing, mixed courier information, and company hasn't resolved issue.
“My parcel is not here and I keep checking on the dpd website”
Order missing an item and repeated attempts to contact customer service failed.
“they now owe me a tennis skirt which is my preference or a refund.”
Delivery communication good; returns process easy but lacked acknowledgment.
“returns process was easy but I would have liked an acknowledgment”
Delivery and processing of returned item were speedy.
“Speedy delivery and processing of returned item”
No replies after many emails and proposed refunds seem invalid.
“6 weeks, 10 emails, no response.”
Order shipped from Germany arrived quickly using DPD with no fees.
“Package ships from Germany but they use DPD as courier so it arrives quickly.”
Order delayed and shipping charge applied despite meeting free shipping threshold.
“charged shipping when shipping is meant to be free after spending £99.00.”
Unable to access refund options and couldn't reach customer service.
“I tried all the publicly available contact methods but couldn't get in touch with anyone.”
Service was quick, reliable and well priced.
“Quick, reliable and at a good price”
Parcel misplaced and customer service failed to resolve delivery issue.
“There is zero customer service for either Tennis Point or DPD”
Order partly cancelled but company refused full cancellation or postage refund.
“CON ARTISTS DO NOT USE”
Tracking failed and customer support was unavailable or unclear.
“no idea where order is, no number to call”
Well packaged racket arrived in seven days with excellent communication.
“well packaged racket arrived in 7 days after excellent communication”
Could not return shoes and customer service was unresponsive.
“Unable to return shoes that were too small.”
Parcel not delivered and company failed to help or provide refund.
“There is no Customer Service, no way to contact the company”
Order was slow and incomplete but arrived in good condition.
“Eventually, the order did arrive within three weeks, but it wasn’t complete.”
Email bounced but order arrived within four working days after support reply.
“email not in use”
Contact methods failed and deliveries and returns were very slow.
“EMAIL IS NOT SERVICED AND TELEPHONE NUMBERS ARE WRONG”
Customer service gave generic replies and left refund and order unresolved.
“there is absolutely no way to contact these people!”
Gift certificate never arrived and company ignored communications.
“Bought a £20 gift certificate 3 months ago that never arrived”
Order arrived but returns process failed and support didn't reply.
“Trying to return items is a nightmare”
Company sent another customer's data and ignored repeated complaint emails.
“Sent me a return form with another person’s personal information on (data breach).”
Delivery delayed and automated responses failed to provide updates.
“Your order is still in the shipping process and will be delivered soon.”
Returns portal fails and customer service is slow to provide labels.
“the returns portal rarely works.”
Delivery dates are unreliable and email responses take about five days.
“expect it to take 5 days for a reply to an email!”
Parcel stuck at depot and company failed to arrange redelivery.
“Tennis point isn’t replying my email now and I’m left with no racket or options.”
Returns and contact methods failed, requiring lengthy PayPal resolution.
“UK email bounces back”
Order not handed to courier and stated delivery times proved false.
“DPD tracker is still saying that they are waiting for Tennis Point to send them the package!”
Company reported racket lost after a week and offered no solution.
“racket had been lost and that I should reorder.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tennis-Point is a European online retailer specialising in tennis and padel equipment, selling rackets, shoes, clothing, strings and accessories. The business operates country-specific webshops (including a .co.uk domain) and ships across Europe from its German base. Consumers researching Tennis-Point commonly compare selection, shipping and return terms before purchase.