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We Collect & Analyse Reviews

Tennis-Point
Experiences & Reviews

Tennis-Point is a European online retailer specialising in tennis and padel equipment, selling rackets, shoes, clothing, strings and accessories. The business operates country-specific webshops (including a .co.uk domain) and ships across Europe from its German base. Consumers researching Tennis-Point commonly compare selection, shipping and return terms before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 19%
Latest Review 18d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Reviews mostly describe poor responsiveness: unanswered messages, blocked phone lines and difficulties with cancellations or returns; a few customers report helpful staff.

Share
25%
Weak
💰

Value for money

Some shoppers cite sales and competitive pricing, but others report being charged postage for cancelled items or losing value on undelivered vouchers.

Share
5%
Weak

User experience

Multiple complaints about the online returns portal, bounced UK emails, incorrect contact numbers and confusing .co.uk/foreign‑based details when ordering.

Share
13%
Weak
🔧

Product quality

Customers praised product range and condition for several orders (rackets arrived new), while a minority reported stock shortages and sizing/availability issues.

Share
7%
Mixed
📞

Communication

Frequent reports of delayed or missing tracking, DPD delivery problems and slow or no replies from the retailer’s contact channels.

Share
25%
Weak

Overall experience

Overall impressions are dominated by unresolved refunds, lost parcels and contact failures; a small number of customers received correct, timely orders.

Share
25%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
JMH
trustpilot.com Sep 30, 2025

Zero customer care - a sham of a company

DPD skipped the delivery and took my parcel to a drop off shop 17 miles from home. Tennis Point UK website has a phone number no longer supported and...

T
Tom
trustpilot.com Sep 30, 2025

CON ARTISTS DO NOT USE

CON ARTISTS DO NOT USE I ordered a padel racket (£200) and some balls (£3) with postage of £7.95. I was then emailed saying racket was out of stock. I...

c
customer
trustpilot.com Sep 30, 2025

no idea where order is

no idea where order is, no number to call, support tickets answered in foreign language. Despite the fact the site says next day DPD delivery you actu...

r
richard broadhead
trustpilot.com Sep 30, 2025

Did panic after ordering when I read…

Did panic after ordering when I read these reviews. But correct, well packaged racket a...

D
Dr McClellan
trustpilot.com Sep 30, 2025

Do NOT USE.

Do NOT USE. Will never use again. Unable to return shoes that were too small. No active customer service....

A
Anna Roelen
trustpilot.com Sep 30, 2025

DO NOT BUY FROM THEM!!!

DO NOT BUY FROM THEM! There is no Customer Service, no way to contact the company if your order is not delivered. I tried four times, both by email an...

I
Irina Sapunkova
trustpilot.com Sep 30, 2025

Real Shop, Slow Service—But Items Arrive

just want to share my experience here. My order was delayed for two weeks, and honestly, I was a bit worried after reading so many negative reviews. T...

N
N/A
trustpilot.com Sep 30, 2025

Phew!

Having seen the reviews I was scared that I just fallen for a scam. I just spent £180 on a new racket and shock absorber thinking I am going to speak...

J
James Marriott
trustpilot.com Sep 30, 2025

BE EXTREMELY CAREFUL BUYING FROM THIS…

BE EXTREMELY CAREFUL BUYING FROM THIS COMPANY EMAIL IS NOT SERVICED AND TELEPHO...

J
Jaxi
trustpilot.com Sep 30, 2025

Absolutely horrific

Absolutely horrific! They do assist with delivery issues, their customer service team give a generic response with no follow up, and there is absolute...

A
Amir Sanchez
trustpilot.com Sep 30, 2025

Abstain from ever buying anything with…

Abstain from ever buying anything with Tennis-point. Although some products have good prices, if you ever have to contact customer services, don't exp...

J
JML
trustpilot.com Sep 30, 2025

Order was fine. Trying to return items is a nightmare

Order came on time no issue. However, I wanted to return shoes that were sent as they were too large due to my error But when creating a label online...

M
Mr Hay
trustpilot.com Sep 30, 2025

Absolutely shocking

Absolutely shocking. Sent me a return form with another person’s personal information on (data breach). Then ignores 12 emails trying to...

A
Anonymous User
trustpilot.com Sep 30, 2025

Stay away

Stay away! Go to a local sports shop or look elsewhere online. they rave about fast delivery and customers being important. I should have read reviews...

L
Laura
trustpilot.com Sep 30, 2025

Don't expect to be able to return your items

I've ordered from Tennis-Point twice and needed to return an item both times. On both occasions, I've gone through the returns portal, tried to genera...

P
PT
trustpilot.com Sep 30, 2025

Do not believe delivery dates & exiect…

Do not believe delivery dates & expect it t...

C
Chloe Xingyu Tao
trustpilot.com Sep 30, 2025

Very frustrating experience

Very frustrating experience. Order a racket 2 weeks ago. It was dispatched after 10 days and arrived in my local depot on Friday. I wasn’t home during...

V
Virginia Halliwell
trustpilot.com Sep 30, 2025

Be warned

Be warned - firstly the returns portal rarely works. it is nigh impossible to contact these people if there is any issue: 1.UK email bounces back 2. M...

J
JS
trustpilot.com Sep 30, 2025

Absolutely horrendous service!

Absolutely horrendous service! Placed an order for a racquet on 5th August (paying £7.99 for delivery!). It's now 18th August, and the DPD tracker is...

M
M irvine
trustpilot.com Sep 30, 2025

Tennis racket never arrived

Ordered a tennis racket 23rd July. Was never delivered. Contacted Customer services who took a week to respond and then only to say the racket had bee...

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Conclusion

Reviews show a split picture: several customers received correct, well‑packaged items within a week and praise the product selection, while many more report persistent problems with customer service, returns and tracking. Examples from reviewers include parcels taken to distant drop‑off points, cancelled items still incurring postage charges, and a reported data error on a return form. A recurring theme is difficulty contacting the company via the provided UK channels and an unreliable returns portal. Consumers considering Tennis‑Point should check stock and delivery terms before ordering and consider payment protection methods if they are concerned about refunds or returns.