Reviews Analysed
21
We Collect & Analyse Reviews
Tennis-Point
Experiences & Reviews
Tennis-Point is a European online retailer specialising in tennis and padel equipment, selling rackets, shoes, clothing, strings and accessories. The business operates country-specific webshops (including a .co.uk domain) and ships across Europe from its German base. Consumers researching Tennis-Point commonly compare selection, shipping and return terms before purchase.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
18d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Reviews mostly describe poor responsiveness: unanswered messages, blocked phone lines and difficulties with cancellations or returns; a few customers report helpful staff.
Share
Weak
25%
💰
Value for money
Some shoppers cite sales and competitive pricing, but others report being charged postage for cancelled items or losing value on undelivered vouchers.
Share
Weak
5%
⚡
User experience
Multiple complaints about the online returns portal, bounced UK emails, incorrect contact numbers and confusing .co.uk/foreign‑based details when ordering.
Share
Weak
13%
🔧
Product quality
Customers praised product range and condition for several orders (rackets arrived new), while a minority reported stock shortages and sizing/availability issues.
Share
Mixed
7%
📞
Communication
Frequent reports of delayed or missing tracking, DPD delivery problems and slow or no replies from the retailer’s contact channels.
Share
Weak
25%
⭐
Overall experience
Overall impressions are dominated by unresolved refunds, lost parcels and contact failures; a small number of customers received correct, timely orders.
Share
Weak
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Tennis Point: For All Your Tennis Needs!
"I recently had the pleasure of shopping at Tennis-Point, a tennis shop that offers an impressive range of tennis rackets, shoes, clothing and accessories. From my experience, I can say with confidence that this is one of the most comprehensive stores for anyone looking to take their game to the next level. What stood out to me was their selection of products - they have everything from high-end professional quality gear to beginner-friendly options. The team at Tennis-Point were really helpful too; they were able to answer all my questions about different brands and product specifications. Their shipping service was also highly impressive. I received my items quickly and efficiently without any issues whatsoever. And if you're unhappy with your purchase or it's simply not what you wanted? Not a problem – their 30-day money-back guarantee takes care of any potential buyer's remorse. Finally, there are frequent sales on offer which means you can get incredible deals on some top-quality equipment. In conclusion, I highly recommend Tennis-Point as your go-to destination for anything related to tennis products. Their extensive variety combined with excellent customer service make them truly standout amongst competitors in this industry!"
Schumm
Collected.reviews
Aug 31, 2022
Featured for: Positive about product range and shipping
Zero customer care - a sham of a company
"DPD skipped the delivery and took my parcel to a drop off shop 17 miles from home. Tennis Point UK website has a phone number no longer supported and..."
JMH
Trustpilot
Sep 30, 2025
Featured for: Delivery diverted; phone number unsupported
CON ARTISTS DO NOT USE
"CON ARTISTS DO NOT USE I ordered a padel racket (£200) and some balls (£3) with postage of £7.95. I was then emailed saying racket was out of stock. I..."
Tom
Trustpilot
Sep 30, 2025
Featured for: Charged postage after cancelled item
Real Shop, Slow Service—But Items Arrive
"just want to share my experience here. My order was delayed for two weeks, and honestly, I was a bit worried after reading so many negative reviews. T..."
Irina Sapunkova
Trustpilot
Sep 30, 2025
Featured for: Delayed delivery; incomplete order; prior returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JMH
trustpilot.com
Sep 30, 2025
Zero customer care - a sham of a company
DPD skipped the delivery and took my parcel to a drop off shop 17 miles from home. Tennis Point UK website has a phone number no longer supported and...
T
Tom
trustpilot.com
Sep 30, 2025
CON ARTISTS DO NOT USE
CON ARTISTS DO NOT USE I ordered a padel racket (£200) and some balls (£3) with postage of £7.95. I was then emailed saying racket was out of stock. I...
c
customer
trustpilot.com
Sep 30, 2025
no idea where order is
no idea where order is, no number to call, support tickets answered in foreign language. Despite the fact the site says next day DPD delivery you actu...
r
richard broadhead
trustpilot.com
Sep 30, 2025
Did panic after ordering when I read…
Did panic after ordering when I read these reviews. But correct, well packaged racket a...
D
Dr McClellan
trustpilot.com
Sep 30, 2025
Do NOT USE.
Do NOT USE. Will never use again. Unable to return shoes that were too small. No active customer service....
A
Anna Roelen
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM! There is no Customer Service, no way to contact the company if your order is not delivered. I tried four times, both by email an...
I
Irina Sapunkova
trustpilot.com
Sep 30, 2025
Real Shop, Slow Service—But Items Arrive
just want to share my experience here. My order was delayed for two weeks, and honestly, I was a bit worried after reading so many negative reviews. T...
N
N/A
trustpilot.com
Sep 30, 2025
Phew!
Having seen the reviews I was scared that I just fallen for a scam. I just spent £180 on a new racket and shock absorber thinking I am going to speak...
J
James Marriott
trustpilot.com
Sep 30, 2025
BE EXTREMELY CAREFUL BUYING FROM THIS…
BE EXTREMELY CAREFUL BUYING FROM THIS COMPANY EMAIL IS NOT SERVICED AND TELEPHO...
J
Jaxi
trustpilot.com
Sep 30, 2025
Absolutely horrific
Absolutely horrific! They do assist with delivery issues, their customer service team give a generic response with no follow up, and there is absolute...
A
Amir Sanchez
trustpilot.com
Sep 30, 2025
Abstain from ever buying anything with…
Abstain from ever buying anything with Tennis-point. Although some products have good prices, if you ever have to contact customer services, don't exp...
J
JML
trustpilot.com
Sep 30, 2025
Order was fine. Trying to return items is a nightmare
Order came on time no issue. However, I wanted to return shoes that were sent as they were too large due to my error But when creating a label online...
M
Mr Hay
trustpilot.com
Sep 30, 2025
Absolutely shocking
Absolutely shocking. Sent me a return form with another person’s personal information on (data breach). Then ignores 12 emails trying to...
A
Anonymous User
trustpilot.com
Sep 30, 2025
Stay away
Stay away! Go to a local sports shop or look elsewhere online. they rave about fast delivery and customers being important. I should have read reviews...
L
Laura
trustpilot.com
Sep 30, 2025
Don't expect to be able to return your items
I've ordered from Tennis-Point twice and needed to return an item both times. On both occasions, I've gone through the returns portal, tried to genera...
P
PT
trustpilot.com
Sep 30, 2025
Do not believe delivery dates & exiect…
Do not believe delivery dates & expect it t...
C
Chloe Xingyu Tao
trustpilot.com
Sep 30, 2025
Very frustrating experience
Very frustrating experience. Order a racket 2 weeks ago. It was dispatched after 10 days and arrived in my local depot on Friday. I wasn’t home during...
V
Virginia Halliwell
trustpilot.com
Sep 30, 2025
Be warned
Be warned - firstly the returns portal rarely works. it is nigh impossible to contact these people if there is any issue: 1.UK email bounces back 2. M...
J
JS
trustpilot.com
Sep 30, 2025
Absolutely horrendous service!
Absolutely horrendous service! Placed an order for a racquet on 5th August (paying £7.99 for delivery!). It's now 18th August, and the DPD tracker is...
M
M irvine
trustpilot.com
Sep 30, 2025
Tennis racket never arrived
Ordered a tennis racket 23rd July. Was never delivered. Contacted Customer services who took a week to respond and then only to say the racket had bee...
Conclusion
Reviews show a split picture: several customers received correct, well‑packaged items within a week and praise the product selection, while many more report persistent problems with customer service, returns and tracking. Examples from reviewers include parcels taken to distant drop‑off points, cancelled items still incurring postage charges, and a reported data error on a return form. A recurring theme is difficulty contacting the company via the provided UK channels and an unreliable returns portal. Consumers considering Tennis‑Point should check stock and delivery terms before ordering and consider payment protection methods if they are concerned about refunds or returns.