Reviews show a split picture: several customers received correct, well‑packaged items within a week and praise the product selection, while many more report persistent problems with customer service, returns and tracking. Examples from reviewers include parcels taken to distant drop‑off points, cancelled items still incurring postage charges, and a reported data error on a return form. A recurring theme is difficulty contacting the company via the provided UK channels and an unreliable returns portal. Consumers considering Tennis‑Point should check stock and delivery terms before ordering and consider payment protection methods if they are concerned about refunds or returns.
Examples from available reviews (Aug 2022 – Feb 2026).
Positive shopping experience with wide selection, helpful staff and fast shipping.
“Their shipping service was also highly impressive.”
Parcel misplaced and customer service failed to resolve delivery issue.
“There is zero customer service for either Tennis Point or DPD”
Order partly cancelled but company refused full cancellation or postage refund.
“CON ARTISTS DO NOT USE”
Order was slow and incomplete but arrived in good condition.
“Eventually, the order did arrive within three weeks, but it wasn’t complete.”
Reviews mostly describe poor responsiveness: unanswered messages, blocked phone lines and difficulties with cancellations or returns; a few customers report helpful staff.
Some shoppers cite sales and competitive pricing, but others report being charged postage for cancelled items or losing value on undelivered vouchers.
Multiple complaints about the online returns portal, bounced UK emails, incorrect contact numbers and confusing .co.uk/foreign‑based details when ordering.
Customers praised product range and condition for several orders (rackets arrived new), while a minority reported stock shortages and sizing/availability issues.
Frequent reports of delayed or missing tracking, DPD delivery problems and slow or no replies from the retailer’s contact channels.
Overall impressions are dominated by unresolved refunds, lost parcels and contact failures; a small number of customers received correct, timely orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received wrong and incomplete items and still no refund after two months.
“I have received 1 can of balls and 3 overgrips”
Contact button doesn't work and emails are unanswered.
“The contact button simply does not work”
Long shipping delays and almost no communication from company.
“Very long delays in shipping”
Product deteriorated and store refused to honour legal warranty responsibilities.
“no me ofrecen ninguna solución.”
Customer service unreachable and company wouldn't issue a return label.
“non existent customer service.”
Needed threat of chargeback before receiving return label and refund.
“eventually connected them to say I was taking it up with credit card company”
Company ignored returns and charged excessive postage for trainer returns.
“I have paid £40 in postage so far and they want to charge me another £20”
No contact possible and expensive shoe order never arrived.
“Impossible to get in contact with.”
No communication and no delivery since ordering on 27 March.
“No communication, no delivery since ordering 27/03.”
Received clearly used shoes and return was unfairly rejected.
“I received used tennis shoes, with clay all over them.”
Order never delivered and emails were unanswered.
“never delivered my order and dont answer emails !!”
Shoes too small despite ordering larger; returns failed.
“are too small despite me ordering a half size larger than I would normally take.”
Order lost due to incorrect customs documents and no replies.
“order didn’t have the correct customs documents and was essentially “lost.””
Delivery was late and wrong items were sent.
“late delivery and wrong items sent”
Customer support replies only in German and refund unpaid.
“They speak only german, english is a no go”
Received wrong shoes; refund was refused.
“What I received was a bright orange avacourt shoe size 10.”
Support does not respond; returns impossible and customer pays postage.
“Поддержка не отвечает на запросы!”
High-collar shoe design caused blisters and bleeding.
“high collar causes blister and bleeding around ankle area.”
Received used, dirty shoes and refund was refused.
“What I received was used/worn shoes!”
Returns required customer to pay postage; only one refund issued.
“you have to pay the post costs yourself.”
I recently had the pleasure of shopping at Tennis-Point, a tennis shop that offers an impressive range of tennis rackets, shoes, clothing and accessories. From my experience, I can say with confidence that this is one of the most comprehensive stores for anyone looking to take their game to the next level.
What stood out to me was their selection of products - they have everything from high-end professional quality gear to beginner-friendly options. The team at Tennis-Point were really helpful too; they were able to answer all my questions about different brands and product specifications.
Their shipping service was also highly impressive. I received my items quickly and efficiently without any issues whatsoever. And if you're unhappy with your purchase or it's simply not what you wanted? Not a problem – their 30-day money-back guarantee takes care of any potential buyer's remorse.
Finally, there are frequent sales on offer which means you can get incredible deals on some top-quality equipment.
In conclusion, I highly recommend Tennis-Point as your go-to destination for anything related to tennis products. Their extensive variety combined with excellent customer service make them truly standout amongst competitors in this industry!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tennis-Point is a European online retailer specialising in tennis and padel equipment, selling rackets, shoes, clothing, strings and accessories. The business operates country-specific webshops (including a .co.uk domain) and ships across Europe from its German base. Consumers researching Tennis-Point commonly compare selection, shipping and return terms before purchase.