Feedback splits between strong product satisfaction and frequent after-sales issues. Many reviews mention missing parcels, late deliveries, and return or refund requests that go unanswered. Other buyers highlight good product quality, correct orders, and fair prices. Overall, shoppers describe good items but recurring breakdowns in fulfilment and support.
Examples from available reviews (Aug 2022 – Mar 2026).
Customer service gave generic replies and left refund and order unresolved.
“there is absolutely no way to contact these people!”
Company sent another customer's data and ignored repeated complaint emails.
“Sent me a return form with another person’s personal information on (data breach).”
Shirts were excellent quality and arrived quickly with updates.
“The tennis shirts I bought are fantastic and arrived quickly.”
Delivery questions received a speedy informative response as promised.
“speedy response to update on delivery questions.”
Service complaints are the most common negative theme. Reviews often describe missing or late parcels, incomplete orders, and trouble getting refunds or return labels. Some customers say the order eventually arrived in good condition, but those comments appear less often among the complaints.
Positive reviews point to reasonable prices and good value for apparel, balls, and rackets. Negative comments focus on unexpected shipping fees and having to pay for return postage. Value depends on whether extra post-sale costs or returns come into play.
Several reviewers report contact tools that don’t work, including broken contact buttons and a returns portal that fails. A smaller group mentions fast processing and an easy checkout. Overall, site and post-order tools often get in the way when customers try to fix issues.
Many buyers praise the quality of shirts, rackets, and other items that arrived in good condition. Others report used or dirty shoes, products that deteriorate, and warranty claims that were rejected. Experiences with product quality vary widely from one order to the next.
Reviews show a clear split on communication. Many customers cite no replies, bounced emails, or vague automated messages, while others describe clear, timely delivery updates and helpful tracking. The mix points to inconsistent customer communication.
Overall views divide between customers happy with the product and delivery and those who never get a solution after problems arise. Unresolved returns, refunds, and failed contact are the main reasons for low overall ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received wrong and incomplete items and still no refund after two months.
“I have received 1 can of balls and 3 overgrips”
Contact button doesn't work and emails are unanswered.
“The contact button simply does not work”
Long shipping delays and almost no communication from company.
“Very long delays in shipping”
Product deteriorated and store refused to honour legal warranty responsibilities.
“no me ofrecen ninguna solución.”
Customer service unreachable and company wouldn't issue a return label.
“non existent customer service.”
Needed threat of chargeback before receiving return label and refund.
“eventually connected them to say I was taking it up with credit card company”
Company ignored returns and charged excessive postage for trainer returns.
“I have paid £40 in postage so far and they want to charge me another £20”
No contact possible and expensive shoe order never arrived.
“Impossible to get in contact with.”
No communication and no delivery since ordering on 27 March.
“No communication, no delivery since ordering 27/03.”
Received clearly used shoes and return was unfairly rejected.
“I received used tennis shoes, with clay all over them.”
Order never delivered and emails were unanswered.
“never delivered my order and dont answer emails !!”
Shoes too small despite ordering larger; returns failed.
“are too small despite me ordering a half size larger than I would normally take.”
Order lost due to incorrect customs documents and no replies.
“order didn’t have the correct customs documents and was essentially “lost.””
Delivery was late and wrong items were sent.
“late delivery and wrong items sent”
Customer support replies only in German and refund unpaid.
“They speak only german, english is a no go”
Received wrong shoes; refund was refused.
“What I received was a bright orange avacourt shoe size 10.”
Support does not respond; returns impossible and customer pays postage.
“Поддержка не отвечает на запросы!”
High-collar shoe design caused blisters and bleeding.
“high collar causes blister and bleeding around ankle area.”
Received used, dirty shoes and refund was refused.
“What I received was used/worn shoes!”
Returns required customer to pay postage; only one refund issued.
“you have to pay the post costs yourself.”
I recently had the pleasure of shopping at Tennis-Point, a tennis shop that offers an impressive range of tennis rackets, shoes, clothing and accessories. From my experience, I can say with confidence that this is one of the most comprehensive stores for anyone looking to take their game to the next level.
What stood out to me was their selection of products - they have everything from high-end professional quality gear to beginner-friendly options. The team at Tennis-Point were really helpful too; they were able to answer all my questions about different brands and product specifications.
Their shipping service was also highly impressive. I received my items quickly and efficiently without any issues whatsoever. And if you're unhappy with your purchase or it's simply not what you wanted? Not a problem – their 30-day money-back guarantee takes care of any potential buyer's remorse.
Finally, there are frequent sales on offer which means you can get incredible deals on some top-quality equipment.
In conclusion, I highly recommend Tennis-Point as your go-to destination for anything related to tennis products. Their extensive variety combined with excellent customer service make them truly standout amongst competitors in this industry!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tennis-Point is an online retailer that sells tennis gear and clothing. The shop offers rackets, shoes, apparel, balls, and accessories from various brands. Product pages usually show specs, size guidance, and material details to help customers compare choices. The site supports common online payment methods and provides order tracking and a way to start returns. Customers can contact support online with product or order questions.