Customers often point to clear savings on smartphones, tablets, and audio gear, and many say items arrive sealed and working. Tracked shipping, quick delivery, and careful packaging come up frequently. A sizeable group describes lost parcels, slow refunds, and repeated emails going unanswered. Some buyers also mention modified or region-incompatible devices, which can affect warranty cover or expected features.
Examples from available reviews (Nov 2021 – Mar 2026).
Order shipped via Royal Mail 48-hour tracked and arrived promptly.
“Promptly notified that delivery would be via Royal Mail 48 hour tracked.”
Multiple emails ignored and phone system fails; unable to arrange return.
“I have now sent 5 emails and all I get is the automated reply”
Received Galaxy S25+ lacking eSIM compatibility; reviewer suspects counterfeit.
“I am starting to think this must be a fake as apparently this model should be eSIM compatible...”
Order not received and refund delayed; only automated responses received.
“never received my order in the given time(apparently the courier lost it)messaged company on numerous times and only got automated reply.”
Tracked shipping and fast delivery show up repeatedly, with several reviews mentioning Royal Mail and 48-hour services. Another set of reviews describes parcels going missing, dispatch delays, and refunds that only happened after involving an external payment provider.
Many reviewers highlight big savings on iPads, phones, and headphones. A smaller thread links the lower prices to longer delivery times or other perceived trade-offs in how the business runs.
Several customers describe ordering as simple, with an easy website checkout. A minority report issues after delivery, including incorrect adaptors, US plugs, and devices arriving with management locks.
Many buyers say products arrive new, sealed, and working as expected, including headphones and tablets. Other reviews report faulty items, devices that seem altered or lack the expected regional registration, and products that cannot be registered with manufacturers.
Feedback splits: some customers mention proactive delivery updates and quick, friendly email replies. Just as many describe emails being ignored, automated-only responses, and phone calls that do not get through, leaving returns or fixes stalled.
Reviews fall into two clear groups: smooth purchases with low prices and working devices, and unresolved cases tied to delivery or support problems. The main tension is between strong fulfilment for some buyers and repeated breakdowns in after-sales support for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Phones arrived after three weeks; good price despite limited communication.
“after 3 weeks, the 2 shiny new devices arrived”
Tracking provided quickly; dispatch delayed but arrived on time and genuine.
“arrived within the time, well packed and genuine”
Order shipped via Royal Mail 48-hour tracked and arrived promptly.
“Promptly notified that delivery would be via Royal Mail 48 hour tracked.”
Received Galaxy S25+ lacking eSIM compatibility; reviewer suspects counterfeit.
“I am starting to think this must be a fake as apparently this model should be eSIM compatible...”
Order arrived within a few days and contained genuine products at low prices.
“Ordered on the Friday, arrived today (Tuesday).”
Easy website and super quick delivery; received genuine, sealed MacBook.
“Super quick delivery. Received within 2-3 working days, quicker than expected.”
Reviewer reports all good and recommends the seller.
“All good. I recommend.”
Phone developed faults; manufacturer says device was modified and lacks warranty.
“Techninthebasket sells modified phone hence not covered in manufacturer warranty .”
Parcel lost and refund process slow with poor communication; reviewer unhappy.
“the original parcel had been lost in the post ( bear in mind I had not received a tracking number)”
Multiple emails ignored and phone system fails; unable to arrange return.
“I have now sent 5 emails and all I get is the automated reply”
Sony XM6s arrived genuine within six working days; reviewer satisfied.
“headphones were in original packaging and connect fine with Sony Sound Connect app so verified as genuine.”
Order delayed and lost; company unresponsive, leading reviewer to call scam.
“I placed an order, then heard nothing back for two weeks.”
Order not received and refund delayed; only automated responses received.
“never received my order in the given time(apparently the courier lost it)messaged company on numerous times and only got automated reply.”
Company unresponsive but PayPal refund obtained; reviewer warns others.
“I got a refund which I was thankful for”
Bose headphones were new in box and reviewer very pleased.
“over the moon. as discribed new in the box.”
Google Pixel 8 arrived cheaply with speedy delivery and good communication.
“Speedy delivery, careful packaging, great comms.”
Rush delivery succeeded quickly but lacked proactive shipping updates.
“it arrived on 6th Jan, which was 3 working days”
Product was exactly as wanted and delivered quickly.
“Exactly what I wanted and fast delivery”
Huge discounts but long delivery times and poor communication; items arrived eventually.
“Cheap and big discounts will mean there is a cost cuts somewhere and those cuts affects the consumer experience.”
Products work perfectly but deliveries can take a few weeks.
“you wait a few weeks for delivery but the products are always spot on.”
Tried to cancel and return; no replies and contact methods failed.
“Absolutely awful customer service.”
Tried to cancel and return; no replies and contact methods failed.
“Absolutely awful customer service.”
Item well packed and as expected; delivery took two weeks.
“Well packed, article as expected.”
iPad arrived genuine and sealed within about a week; good price.
“arrived after about a week , 100% genuine a in sealed box .”
Second order arrived in ten days, genuine and well packaged.
“100% genuine , well packaged and turned up with 10 days”
Delivery times inaccurate and communications poor; iPad arrived eventually.
“Quoted delivery times are inaccurate.”
Product good; delivery took two weeks but customer support was good.
“Took two weeks to deliver but good product.”
Headphones well priced, communication good, delivered on time and packed.
“The headphones were well priced, communication was great, delivered on time”
Product is fantastic and works perfectly fine.
“Fantastic product and working perfectly fine”
Delivery was good and the product is great to use.
“Good delivery and great to use”
Offers great prices with reliable, prompt service and responsive replies.
“Always great prices and reliable prompt service , delivery and replies to questions.”
Received brand new iPad after ten days; significantly cheaper than elsewhere.
“Delivery was 10 days from ordering, but understandable to come from HK.”
Automated process, missed delivery and unresponsive customer contact led to distrust.
“Delivery date came and went.”
iPad fine, but supplied adaptor wrong and US plug unsuitable for UK.
“However, the adaptor supplied has a USB port & the cable supplied has the new smaller port (don't know what its called) .”
Great price and service; thanks.
“Great price & service. Thanks”
Item arrived factory sealed and as described; payment only via PayPal.
“The only downside side, not a negative, is that you have to pay through PayPal.”
Reviewer had a great experience.
“Great experience”
Ordering was easy, price excellent and delivery swift.
“Easy to order, excellent price and swift delivery.”
Bought iPad Pro M4 cheaply and it shipped within stated time.
“Great products at the cheapest prices - bought an iPad Pro M4 for significantly cheaper than elsewhere , shipped in the stated time.”
Item as described, well packaged, delivered quickly and at great savings.
“Item as described excellent delivery time, and well packaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tech in the basket is an online retailer focused on consumer electronics. It sells smartphones, tablets, laptops, and audio accessories. Product pages list specs, images, and prices so shoppers can compare. Customers order through the website and pay using common online methods. The company handles fulfilment and provides courier tracking for shipments.