Customers often point to clear savings on smartphones, tablets, and audio gear, and many say items arrive sealed and working. Tracked shipping, quick delivery, and careful packaging come up frequently. A sizeable group describes lost parcels, slow refunds, and repeated emails going unanswered. Some buyers also mention modified or region-incompatible devices, which can affect warranty cover or expected features.
Examples from available reviews (Nov 2021 – Mar 2026).
Order shipped via Royal Mail 48-hour tracked and arrived promptly.
“Promptly notified that delivery would be via Royal Mail 48 hour tracked.”
Multiple emails ignored and phone system fails; unable to arrange return.
“I have now sent 5 emails and all I get is the automated reply”
Received Galaxy S25+ lacking eSIM compatibility; reviewer suspects counterfeit.
“I am starting to think this must be a fake as apparently this model should be eSIM compatible...”
Order not received and refund delayed; only automated responses received.
“never received my order in the given time(apparently the courier lost it)messaged company on numerous times and only got automated reply.”
Tracked shipping and fast delivery show up repeatedly, with several reviews mentioning Royal Mail and 48-hour services. Another set of reviews describes parcels going missing, dispatch delays, and refunds that only happened after involving an external payment provider.
Many reviewers highlight big savings on iPads, phones, and headphones. A smaller thread links the lower prices to longer delivery times or other perceived trade-offs in how the business runs.
Several customers describe ordering as simple, with an easy website checkout. A minority report issues after delivery, including incorrect adaptors, US plugs, and devices arriving with management locks.
Many buyers say products arrive new, sealed, and working as expected, including headphones and tablets. Other reviews report faulty items, devices that seem altered or lack the expected regional registration, and products that cannot be registered with manufacturers.
Feedback splits: some customers mention proactive delivery updates and quick, friendly email replies. Just as many describe emails being ignored, automated-only responses, and phone calls that do not get through, leaving returns or fixes stalled.
Reviews fall into two clear groups: smooth purchases with low prices and working devices, and unresolved cases tied to delivery or support problems. The main tension is between strong fulfilment for some buyers and repeated breakdowns in after-sales support for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received delivery updates and fast, friendly email replies; arrived on time.
“Kept updated on delivery . Fast friendly replied when I emailed regarding a query . Delivery in time .”
Product genuine and safely packaged, though delivery took time.
“Genuine product/s. Delivery took time but it arrived safely and packaged well.”
iPad delivered undamaged, works great, and competitively priced.
“Just bought an ipad from techinthebasket, and am very happy with it, delivered undamaged, works great, and competitive price, thankyou.”
Pixel Buds Pro 2 arrived within quoted time; good service and price.
“arrived within the quoted delivery time.”
Company allegedly dissolved and unresponsive; warranty and recourse concerns.
“SCAM COMPANY”
Samsung S24 Ultra arrived boxed, sealed and within the promised time.
“arrived boxed and sealed”
Customer received Nintendo Switch OLED within promised time and was satisfied.
“my order arrived at my house within the promised time, 6 to 8 business days.”
iPad purchased at competitive price; good communication and delivery as stated.
“Communication was good including fast response to a couple of emails.”
They sent the wrong phone and customer service responded very slowly.
“Sent completely wrong phone.”
AirPods couldn't be registered, raising authenticity concerns and poor support.
“they couldn't be registered.”
Returned wrong model and received refund; later phone arrived on time.
“got a refund without any problems.”
They only use email and never answer, so no customer service.
“No customer service.”
EarPods were defective and customer support failed to help.
“Product defective,”
Royal Mail lost earbuds; promised refund never arrived and emails ignored.
“Prices look good but if things go wrong you're on your own.”
iPad arrived locked with Remote Management and customer service was unresponsive.
“came preconfigured with Remote Management”
Switch was left unsecured in garden and customer service were rude.
“left in my front garden (plant pot)”
Emails ignored and company allegedly shipped a China model phone incompatible with UK.
“NO ONE HAS EVER COME BACK TO ME”
Device lacked European registration and their customer service refused warranty support.
“They sell devices without European registration.”
I had been hunting for a Samsung Galaxy Watch for a long time, but it was only available in the United States.
It is extremely tough to locate one when it is not yet available in Singapore.
I happened to this vendor by chance, and I have no regrets.
The watch arrived on time, in excellent condition, and works well.
Furthermore, they are quite responsive to my questions.
I wholeheartedly recommend this seller!
This is my first smartwatch.
I appreciate that it can read my text messages to me while I'm driving.
It displays the time, counts my steps, and reminds me to stand up every hour.
The battery life is adequate, the smart hub is superb, and the ability to download apps makes this a fantastic smart watch all around.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tech in the basket is an online retailer focused on consumer electronics. It sells smartphones, tablets, laptops, and audio accessories. Product pages list specs, images, and prices so shoppers can compare. Customers order through the website and pay using common online methods. The company handles fulfilment and provides courier tracking for shipments.