Swarovski
Experiences & Reviews

All sparkle and no quality Date of purchase: 18/04/2025 Product: Octea Watch Chrono 5671150 I went to Tokyo to celebrate a landmark birthday and in go...

i have received many items from swarovski I have had a bracelet tarnish. My necklace has also tarnished with a pair of earrings. I have asked if I cou...

I was gifted the round tennis bracelet in the colour rose gold for my birthday just last year and very soon after one of the diamonds fell off and the...

Bought a necklace, in the sale, for my wife. Less than 3 months later all the gold plating had flaked off the 'chain'. Turns out the chain is actually...

I placed an order (it was late at night). As soon as I received confirmation of the order, I realized I had ordered the wrong colour. I immediately (w...

Bought a bracelet and necklace set from your store at Oracle Reading on the 19 th August 2025. The service received was appalling and very unfriendly....

The person really loved the neckl...

Received a necklace for my 18th. Stone went dim very quickly and chain started to tarnish. I got in contact with customer service and there only seems...

I have been collecting Swarovski Crystal figurines for over 30 years, I loved their product and thought their items were beautiful, occasionally a pie...

Bought a tennis bracelet for my daughter’s 18th. Within a week the clasp had broken and we had to take it back to the shop and get it replaced. She wo...

I am very disappointed with Swarovski’s delivery service. I paid £15 for premium delivery so that my order would arrive before Wednesday 10th Septembe...

I spoke to this gentleman Wojciech wow what a professional amazing customer service at its best he is the reason why we h...

The gift wrapping was done very poorly. I paid €3.50 for it, and the bow on the gift bag was made very badly and looked ugly. The white wrapping aroun...

Worst customer service I’ve ever...

I’m adding to the review as I’ve been told by this company that my daughter’s bracelet was pulled apart with a sharp tug and did not just fall apart....

Should have read the reviews before ordering, terrible customer service over something that could have been rectified v...

Never shop again, £15 for delivery on a specific day, but unable to deliver. The custome...

I now own two rings and two bracelets from Swarovski, and I recently made my first online order a few days ago. The package was dispatched quickly, an...

My Beloved matrix tennis bracelet was lost yesterday.. I believe this was due to the terrible clasp on the bracelet. I was already worried that the cl...

Same as the rest of the reviewers! Unfortunately my daughters beautiful tennis braclet costing £175 clasp spring broke. We were told to take to our lo...